Ratings based on 131 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 4-Jan-2016
We booked a suite with fireplace and jacuzzi. The photos showed a nice, gas fireplace- in actuality they had recently covered the true fireplace with an electric "furniture" type piece. It was a joke, we were bummed that we had decided to upgrade for something special. The hotel itself is fine, sort of tired and old but was very clean. The staff made the stay though, we stayed New Years weekend, everyone was very friendly and helpful. We have stayed before and will stay again, just won't be upgrading to the fireplace rooms
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Nov-2015
We have stayed at this hotel a few times now, always clean and the hotel staff is always pleasant. Only complaint I had this time, is the concierge said she would be putting us in a "quiet room". Our stay was less then quiet. Kids were constantly running up and down the hall, slamming doors, and their parents were too busy partying to quiet them down.
4 out of 5
Recommended
for Families
by Greg from Indiana

Nice place!

Posted 4-Nov-2015 on Hotels
Nice people with a great atmosphere! very nice morning breakfast and they had hot coffee all day!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 1-Nov-2015
Breakfast could be warmer but overall the facility was Ok if not better.
Comment from Hotel Management
9-Nov-2015 by Assistant Property Manager, Hotel Management
Thank you for providing feedback on your recent stay with us. By telling us what you liked about your stay and where we can improve, you are helping us deliver a superior experience for our future guests.
5 out of 5
Recommended
for Couples
by Rene

This traveller left a rating score only Posted 26-Oct-2015 on Hotels
4 out of 5
Recommended
for Business Travellers
by Susan from Southern Michigan

Comfortable business stay.

Posted 26-Oct-2015 on Hotels
Nice clean hotel. Indoor pool and hot tub, but my favorite is the massage chair in the front lobby. I stayed here for a week and and half and found the hotel A wonderful place to come back to after work. Would recommend families and business people to stay here. Close to resteraunts and stores, and near the Lske Michigan beaches and attractions.
4 out of 5
Recommended
for Families
by A verified traveller

resort like atmosphere

Posted 23-Oct-2015 on Hotels
staff very nice. Breakfast good, eating area excellent and food like most hotels. rooms clean, but, mattress needs replacing. convenient location.
4 out of 5
Recommended
for Couples
by Mandy

This traveller left a rating score only Posted 20-Oct-2015 on Hotels
4 out of 5
Recommended
for Business Travellers
by A verified traveller

"Customer Service?"

Posted 16-Oct-2015 on Hotels
great stay- only one issue when I tried to call the hotel directly, no one would answer and the call would cut off- so I called their 800 number to be put through, and the lady I spoke to informed me she couldn't do that for me- and was kinda rude. . . so that made my impression not as good as it should of been- hotel was great- suite wasn't as big as I had hoped for, but it worked and was clean and comfortable.
3 out of 5
Recommended
for Couples
by A verified traveller

"Penthouse suite" HA!

Posted 15-Oct-2015 on Hotels
while checking in my husband asked how warm the pool was because of some of the reviews we had read. She told us that it was warm and they had to drain it earlier in the summer and that might have been when those reviews were done. NO - the pool was very cool!!! The spa was warm but the pool was chilly even for me and I like the pool on the cool side. (I like swimming in lake Michigan so I'm used to cooler water temps). The fact that she called our room a "Penthouse Suite" actually made me laugh when I saw the room. Nice job promoting your rooms. First Penthouse suite I've stayed in that was a walk up to the 3rd floor, no outside windows and the balcony looked out over the indoor pool and spa. Not what I'd call a Penthouse view. Aside from those items, it was your average jetted tub room. Nothing special, nothing really bad. I did like the very tall shower as I'm 6' and didn't have to bend down to take my shower. Not all that impressed with the jetted tub so if we were in the area again, I would not pay for the jetted tub room, just enjoy the pool & spa for free. Breakfast was good, eggs and sausage patties biscuits and gravy plus your usual doughnuts and cereals.