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Restaurant
Exterior
Exterior
Bar
Restaurant

Guest reviews

3.4/5
17 reviews
Guests rated this property 3.6/5 for cleanliness.

Popular amenities

Pet Friendly
Restaurant
Bar

Map

Explore the area

Popular LocationLake Side Promenade1 min walk
Popular LocationGrand Casino Lucerne8 min walk
Popular LocationSwiss Transportation Museum12 min walk
AirportZurich (ZRH)57 min drive

Choose dates to view prices

    About this area

    Lucerne

    Grand Hotel Europe is located in Lucerne. Swiss Transportation Museum and KKL Lucerne are cultural highlights, and some of the area's notable landmarks include Chapel Bridge and Lion Monument.
    Visit our Lucerne travel guide
    View in a map
    Popular Location

    What's nearby

    • Lake Side Promenade - 1 min walk
    • Grand Casino Lucerne - 8 min walk
    • Hofkirche - 11 min walk
    • Swiss Transportation Museum - 12 min walk
    • Bourbaki Panorama - 14 min walk

    Getting around

    • Lucerne Station - 2 min drive
    • Zurich (ZRH) - 53 min drive

    About this property

    Grand Hotel Europe

    Hotel with restaurant, near Chapel Bridge
    A restaurant, a bar/lounge and express check-in are available at this hotel. Other amenities include express check-out. This hotel has 169 rooms.
    Grand Hotel Europe offers 169 forms of accommodation.

    Property amenities

    Internet

    • Available in some public areas: Wired Internet (surcharge)

    Food and drink

    • 1 restaurant
    • 1 bar

    Room amenities

    Entertainment

    • TV/satellite channels

    More

    • Phone

    Policies

    Check-in

    Check-in time starts at 2 PM
    Express check-in

    Check-out

    Check-out before noon
    Express check-out

    Pets

    Pets are allowed

    Children and extra beds

    Children are welcome

    Property payment types

    Important information

    Fees

    You'll be asked to pay the following charges at the property:

    • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
    • A tax is imposed by the city: CHF 3.00 per person, per night. This tax does not apply to children under 12 years of age.

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

    Frequently asked questions

    Can I cancel my reservation for free at Grand Hotel Europe and receive a full refund?
    Yes, Grand Hotel Europe offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Hotel Europe cancellation policy on our site for more details about any exclusions or requirements.
    Is Grand Hotel Europe pet-friendly?
    Yes, pets are allowed at this property.
    What time is check-in at this hotel?
    Check-in begins at 2 PM.
    What time is check-out at Grand Hotel Europe?
    Checkout is at noon.
    Where is Grand Hotel Europe located?
    Situated in Lucerne, this hotel is within a 15-minute walk of Lake Side Promenade and Swiss Transportation Museum. Chapel Bridge and Lion Monument are also within 1 mile (2 km). Lucerne Station is 20 minutes by foot and Werftestrasse Luzern Station is 27 minutes.

    Guest reviews

    Overall score and ratings for Grand Hotel Europe

    3.4
    Guest rating
    5 - Excellent
    3
    4 - Good
    6
    3 - Okay
    3
    2 - Mediocre
    4
    1 - Poor
    1
    3.6
    Cleanliness
    3.1
    Service and Staff
    3.6
    Property condition

    2/5

    • Liked: Cleanliness
    • Disliked: Staff & service
    BAD EXPERIENCE - DONT STAY HERE

    THis hotel professes to be a 4 or 5 star hotel but barely meets the minimum of a three a star. The rooms are overpriced for the money. The manager on duty gave inaccurate information regarding train times which resulted in missed site seeing opportunities, the hotel failed to deliver a wake up call which resulted in missed train and another change in travel plans. Room service and hotel restaurant charges were excessive even for Switzerland and of a so-so quality. One of the stairwells locked upon entry to the stairwell and then had a locked gate half way down the stairwell leaving no egress. Our granddaughter had to scale the gate/wall in order to get out of the stairwell and seek help. A very serious safety and fire hazard. The brochure indicated an exercise room which ended up being across the street at extra cost. The beds were OK but could be softer and there was no thermostat in the room to adjust temperature. Net, your money can be spent better elsewhere. The young men on the front desk were very nice. The night and weekend manager was awful.

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Overall very good.

    Breakfast a little disappointing, food not replaced in later periods, leaving little choice, and hot food dried out

    2/5

    • Liked: Cleanliness, property conditions & facilities
    • Disliked: Staff & service
    A Business and Group Travel Hotel

    Perfectly good food, comfort and location, but as a family we felt almost ignored as the hotel went about its business of handling business conventions and large travel groups (who got thir own, better, dining room!) If you're going as part of one of those groups, it's fine, but if it's a private visit or a holiday, you can do better.

    2/5

    • Disliked: Property conditions & facilities
    Not worth the money spent!

    The hotel room was very mediocre, and was not at all worth the money I had spent.

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Great place in a great city

    We requested a room with a balcony and had no problem getting it. There was no air conditioning, but even in mid July, it wasn't that bad. They brought up a fan right after we requested it. It's nice to open the window and the balcony and get some cool lake air moving in. This hotel was actually a four star in Switzerland, not a three like Expedia says. The breakfast was plentiful, and the staff was helpful.