Title: Grand Hotel Europe - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Hotel Europe Boardwalk/promenade hotel with free breakfast and a 24-hour front desk ![Lobby sitting area](https://images.trvl-media.com/lodging/91000000/90640000/90631600/90631584/c0521dcb.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/91000000/90640000/90631600/90631584/d632563c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/91000000/90640000/90631600/90631584/671579aa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Studio Suite, 1 Bedroom](https://images.trvl-media.com/lodging/91000000/90640000/90631600/90631584/0a241863.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/91000000/90640000/90631600/90631584/e3ce3f93.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Grand Hotel Europe on Lake Lucerne offers a convenient base with practical amenities. Enjoy a free breakfast buffet and in-room WiFi. The restaurant serves local specialties with lake views, and multilingual staff assist visitors in navigating the area. 8.6 Excellent ## Popular amenities - - Bar - Parking available - 24/7 front desk - Housekeeping - Laundry ## Room options ### Check availability for these dates Tonight [Nov. 19 - Nov. 20](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=90631584&PinnedHotelID=90631584&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=90631584&PinnedHotelID=90631584&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 20 - Nov. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=90631584&PinnedHotelID=90631584&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=90631584&PinnedHotelID=90631584&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=90631584&PinnedHotelID=90631584&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=90631584&PinnedHotelID=90631584&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=90631584&PinnedHotelID=90631584&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=90631584&PinnedHotelID=90631584&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 9 of 9 rooms ![Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/91000000/90640000/90631600/90631584/175517ff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, 1 Bedroom ### Highlights Air conditioning Heating Flat-screen TV Hypo-allergenic bedding Portable fan Private bathroom Hair dryer Electric kettle - 213 sq ft - Sleeps 2 - 2 Twin Beds ![Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/91000000/90640000/90631600/90631584/175517ff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room Single Use, 1 Bedroom ### Highlights Air conditioning Heating Flat-screen TV Hypo-allergenic bedding Portable fan Private bathroom Hair dryer Electric kettle - Sleeps 1 - 2 Twin Beds ![Standard Double Room, 1 Bedroom](https://images.trvl-media.com/lodging/91000000/90640000/90631600/90631584/6fcd1f38.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 Bedroom 9.6 Exceptional 9 reviews ### Highlights Air conditioning Heating Flat-screen TV Hypo-allergenic bedding Portable fan Private bathroom Hair dryer Electric kettle - Sleeps 2 - 2 Twin Beds ![Standard Double Room Single Use, 1 Bedroom](https://images.trvl-media.com/lodging/91000000/90640000/90631600/90631584/ae9869f8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room Single Use, 1 Bedroom 10.0 Exceptional 2 reviews ### Highlights Air conditioning Heating Flat-screen TV Hypo-allergenic bedding Portable fan Private bathroom Hair dryer Electric kettle - Sleeps 1 - 2 Twin Beds ![Panoramic Double Room, 1 Bedroom](https://images.trvl-media.com/lodging/91000000/90640000/90631600/90631584/470426b8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Double Room, 1 Bedroom 10.0 Exceptional 5 reviews ### Highlights Air conditioning Heating Flat-screen TV Hypo-allergenic bedding Portable fan Private bathroom Hair dryer Electric kettle - Lake view - Sleeps 2 - 2 Twin Beds ![Panoramic Double Room Single Use, 1 Bedroom](https://images.trvl-media.com/lodging/91000000/90640000/90631600/90631584/w8304h5554x3y0-775f1a28.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Double Room Single Use, 1 Bedroom ### Highlights Air conditioning Heating Flat-screen TV Hypo-allergenic bedding Portable fan Private bathroom Hair dryer Electric kettle - Sleeps 1 - 2 Twin Beds ![Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/91000000/90640000/90631600/90631584/4743374b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room, 1 Bedroom 10.0 Exceptional 1 review ### Highlights Air conditioning Heating Flat-screen TV Hypo-allergenic bedding Portable fan Private bathroom Hair dryer Electric kettle - Sleeps 3 - 2 Twin Beds and 1 Twin Sofa Bed ![Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/91000000/90640000/90631600/90631584/4743374b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Quadruple Room, 1 Bedroom 7.0 Good 4 reviews ### Highlights Air conditioning Heating Flat-screen TV Hypo-allergenic bedding Portable fan Private bathroom Hair dryer Electric kettle - Sleeps 4 - 2 Twin Beds and 1 Queen Sofa Bed ![Junior Studio Suite, 1 Bedroom](https://images.trvl-media.com/lodging/91000000/90640000/90631600/90631584/0a241863.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Studio Suite, 1 Bedroom ### Highlights Air conditioning Heating Flat-screen TV Hypo-allergenic bedding Portable fan Private bathroom Hair dryer Electric kettle - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLucerne-Hotels-Grand-Hotel-Europe-AG.h90631584.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLucerne-Hotels-Grand-Hotel-Europe-AG.h90631584.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C47.05563%2C8.32501&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=rWY1FU0Zz0qnLMfGKTVl2EPc5QM=) Haldenstrasse, 59, Lucerne, 6006 #### What's nearby - Lake Side Promenade - 1 min walk - 0.2 km - Grand Casino Lucerne - 9 min walk - 0.8 km - Swiss Transportation Museum - 12 min walk - 1.1 km - Lion Monument - 14 min walk - 1.2 km - Chapel Bridge - 2 min drive - 1.4 km #### Getting around - Luzern Sgv Station - 7 min drive - Zurich Airport (ZRH) - 67 min drive #### Restaurants - ‪MOzern - ‬8 min walk - ‪Juliette Sharing Brasserie - ‬9 min walk - ‪Vesper - ‬12 min walk - ‪Wilhelm Tell Schiffrestaurant - ‬12 min walk - ‪Volière - ‬3 min drive ## About this property ### Grand Hotel Europe Upscale hotel by the lake Consider a stay at Grand Hotel Europe and take advantage of a free breakfast buffet, a terrace, and a garden. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as laundry facilities and a bar. Other perks at this hotel include: - Self parking (surcharge), a 24-hour front desk, and a computer station - Smoke-free premises, a vending machine, and multilingual staff - A porter/bellhop, outdoor furniture, and an elevator Room features All 177 rooms offer comforts such as free WiFi and safes. More amenities include: - Bathrooms with tubs or showers and hair dryers - 48-inch flat-screen TVs with satellite channels - Wardrobes/closets, highchairs, and electric kettles ## Similar properties ![3 bars/lounges, rooftop bar](https://images.trvl-media.com/lodging/20000000/19020000/19013100/19013075/fcbb8712.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Astoria Lucerne Lucerne - Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 812 reviews CA $355 CA $378 total includes taxes & fees Nov 20 - Nov 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=19013075&PinnedHotelID=19013075&HadPinnedHotel=true®ionId=-1&adults=2) ![1 bedroom, hypo-allergenic bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1390000/1388200/1388165/c33bf04f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Blu Hotel, Lucerne Lucerne - Spa - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 1,000 reviews CA $337 CA $367 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=1388165&PinnedHotelID=1388165&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/1000000/10000/7600/7551/14a66df8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### AMERON Luzern Hotel Flora Lucerne - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 1,040 reviews CA $246 CA $266 total includes taxes & fees Dec 8 - Dec 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=7551&PinnedHotelID=7551&HadPinnedHotel=true®ionId=-1&adults=2) ![Local cuisine](https://images.trvl-media.com/lodging/1000000/20000/14600/14540/baa59b05.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Seeburg Hotel Lucerne - Pet-friendly - Free WiFi - Restaurant - Breakfast available 8.6 Excellent 733 reviews CA $263 CA $283 total includes taxes & fees Dec 8 - Dec 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=14540&PinnedHotelID=14540&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; Italian cuisine ](https://images.trvl-media.com/lodging/7000000/6520000/6516200/6516200/5ee5008b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Continental Park Lucerne - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 1,006 reviews CA $260 CA $280 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=6516200&PinnedHotelID=6516200&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Room Large](https://images.trvl-media.com/lodging/1000000/30000/27200/27102/f256c487.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cascada Boutique Hotel Lucerne - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 1,002 reviews CA $282 CA $303 total includes taxes & fees Nov 25 - Nov 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=27102&PinnedHotelID=27102&HadPinnedHotel=true®ionId=-1&adults=2) ![Lake View Deluxe Room | View from room](https://images.trvl-media.com/lodging/1000000/10000/3900/3868/f0342e30.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HERMITAGE Lake Lucerne - Beach Club & Lifestyle Hotel Lucerne - On private beach - Spa - Pet-friendly - Free WiFi 9.4 Exceptional 957 reviews CA $474 CA $502 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=3868&PinnedHotelID=3868&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom](https://images.trvl-media.com/lodging/7000000/6370000/6368800/6368747/17fa7e78.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Schlüssel Lucerne - Free WiFi - Restaurant - Air conditioning - Room service 9.0 Wonderful 215 reviews CA $254 CA $300 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=6368747&PinnedHotelID=6368747&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/10000/5100/5051/7e410d15.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Monopol Lucerne - Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.4 Very good 689 reviews CA $340 CA $363 total includes taxes & fees Nov 24 - Nov 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=5051&PinnedHotelID=5051&HadPinnedHotel=true®ionId=-1&adults=2) ![Signature Double Room, Shared Bathroom, Lake View](https://images.trvl-media.com/lodging/22000000/21880000/21878100/21878098/40390f03.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Beau Séjour Lucerne Lucerne - Free WiFi - Air conditioning - Breakfast available - Business services 9.2 Wonderful 731 reviews CA $247 CA $269 total includes taxes & fees Nov 24 - Nov 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=21878098&PinnedHotelID=21878098&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transportation - Height restrictions apply for onsite parking - Onsite parking available only on request - Covered self parking on site (CHF 25 per night; includes in/out privileges) - Limited onsite parking - Onsite parking options include a garage ### Food and drink - Free buffet breakfast available daily 6:30 AM to 10:00 AM - A bar/lounge - A restaurant ### Things to do - Wine tasting room ### Family friendly - High chair - Laundry facilities ### Conveniences - 24-hour front desk - Guidebooks - Laundry facilities - Luggage storage - Vending machine ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (daily) - Multilingual staff - Porter/bellhop ### Business services - Computer station ### Outdoors - Garden - On a lake - On the boardwalk/promenade - Outdoor furniture - Terrace ### Accessibility - Area rugs in room - Elevator - Smooth flooring in room ### More - Smoking not allowed ## Room amenities ### Bedroom - Hypo-allergenic bedding ### Bathroom - Bathtub or shower - Hair dryer - Private bathroom - Shampoo - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 48-inch flat-screen TV with satellite channels ### Food and drink - Champagne service - Coffee/tea maker - Electric kettle - Restaurant dining guides ### More - Heating - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: CHF 2.80 per person, per night We have included all charges provided to us by the property. ### Optional extras - Covered self parking fee: CHF 25 per night (in/out privileges) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve onsite parking This property accepts credit cards, debit cards, and cash Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting ### We should mention Parking height restrictions apply ### National rating Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars. ### Property is also known as Grand Hotel Europe AG Grand Hotel Europe Hotel Grand Hotel Europe Lucerne Grand Hotel Europe Hotel Lucerne ## Frequently asked questions ### Is Grand Hotel Europe pet-friendly? > No, only service animals are welcome at the property. ### How much is parking? > Self parking is available for CHF 25 per night. Limited spots are available. ### What time is check-in at Grand Hotel Europe? > Check-in start time: 4:00 PM; Check-in end time: anytime. ### What time is check-out at Grand Hotel Europe? > Check-out is at noon. ### Where is Grand Hotel Europe located? > Situated on the boardwalk/promenade, this hotel is within a 10-minute walk of Lake Side Promenade and Grand Casino Lucerne. Hofkirche and Swiss Transportation Museum are also within 15 minutes. Lucerne (QLJ-Lucerne Train Station) is 20 minutes by foot and Lucerne Station is 20 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Grand Hotel Europe Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 9.0 Amenities ### 8.8 Staff & service ### 8.6 Eco-friendliness ### 8.4 Property conditions & facilities 10 - Excellent 47 8 - Good 25 6 - Okay 9 4 - Poor 5 2 - Terrible 3 ### 10/10 Excellent #### Denise Sep 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing rooms so large and comfortable. ##### Denise Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Bing Aug 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, beautiful hotel. Room was clean and spacious with a window and a balcony. ##### Bing Stayed 2 nights in Aug 2025 ### 6/10 Okay #### Rhonda Sep 22, 2025 Liked: Staff & service Disliked: Property conditions & facilities Property was nice enough but kind a ways down the walk ##### Rhonda Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Patricia Sep 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We were off to a wedding that day and were allowed early check in to dress. The staff was very welcoming and helpful. We used our bus pass to easily get to town. ##### Patricia Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Anna Oct 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Highly recommend this Hotel. We got upgraded (a lovely surprise) to a room with view over Lake Lucerne, beautiful. The room was spacious and very clean. The staff were always friendly, very helpful. A bus stop outside the hotel was perfect to get into Lucerne but walking along the lake on the pathway to Lucerne was preferred, easy, safe, entertaining and just stunning. The common areas of the hotel were inviting and very comfortable. Breakfast had enough variety to please everyone, delicious. Thanks for our perfect stay. ##### Anna Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Ronnie Sep 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Love love this hotel. It was very clean and staff are super friendly. I’m definitely staying here again and will recommend everyone to check this place out. We took advantage of the bus right in front of the hotel. You can cross the street and be at the most peaceful part of Lake Luzern. I enjoyed my walk and dipping my feet in the lake. I can’t wait to go back! Oh and the breakfast was heavenly. ![](https://a.travel-assets.com/ugc/hotel-reviews/220d1619-dfc7-4a57-939d-f6dc7e4b8ca8-1758562373546.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a564cd12-12f2-4513-a25d-8128f3e3261f-1758562365802.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/49eb1d7a-88a6-4a57-bdb8-0a4191887097-1758562367321.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b1b966dd-a24c-45ba-869a-79115861681c-1758562370010.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ronnie Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Nina Oct 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Walkable but convenient to the bus stop and the hotel provides a bus pass! Great Mountain View’s along with lovely landscaping. Breakfast buffet nice but not varied so by day 4 we were bored of choices. Had to have a fan brought to room as AC was inadequate except in the hallway which was really cold. Would definitely stay here again though!!! ![](https://a.travel-assets.com/ugc/hotel-reviews/9335ecca-880a-45cf-980b-f576175808da-1759508878210.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Nina Stayed 1 night in Sep 2025 ### 8/10 Good #### Magnus May 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nicely located at lake, mostly frequented by large tour groups ##### Magnus Stayed 1 night in May 2025 ### 10/10 Excellent #### James Aug 12, 2025 Liked: Amenities Beautiful hotel full of character,, location so central for walking or bus. All staff so willing to help, Aston in reception helped with bookings. The breakfast staff and Sofie (Portugal) were wonderful. View from our balcony amazing, ac was much needed. Highly recommend- I’m going back x. Thanks to all ##### James Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Dong Chul Aug 17, 2025 Liked: Staff & service, property conditions & facilities Clean ##### Dong Chul Stayed 1 night in Aug 2025 ### 8/10 Good #### Verified traveller Aug 3, 2025 Liked: Cleanliness, staff & service When we arrived around 16.00 there was a lady at the desk who were Very helpful. But when we checked out 2/8 the respons from frontdesk was totally discharged, give that lady a charming course!! ##### Verified traveller Stayed 2 nights in Jul 2025 ### 8/10 Good #### Mark Aug 21, 2025 Liked: Cleanliness, staff & service Didn’t get the room originally booked after double confirmation was done via email. Staff was very helpful And in the end the property manager helped resolve with a sliight reduction in cost for the 3td night. Would stay at the property again. P ![](https://a.travel-assets.com/ugc/hotel-reviews/e7b1c833-8912-4b13-b185-8a683b7fa9e4-1755747089011.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8e765351-f222-45f0-b0d1-5d94fc2af9e5-1755747088782.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mark Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Marion May 24, 2025 Liked: Cleanliness, amenities, property conditions & facilities Ask for room facing lake. Comfortable, clean, spacious room. ##### Marion Stayed 3 nights in May 2025 ### 10/10 Excellent #### Tasnim Aug 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our first room had a very wet floor and only room for one of the children so we called the service desk and they rectified the situation in minutes. They moved us into a beautiful room and helped us get settled in. The staff at the front desk also helped us plan our stay there. The staff in the kitchen was wonderful. We had bought a meal that needed to be reheated and they graciously did it for us. Our breakfast was great for all of the days as well. The bus stop is right outside of the door and minutes away from the town. We loved it and would stay here again. ##### Tasnim Stayed 2 nights in Aug 2025 ### 8/10 Good #### Eric Jun 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Overall is good but accessibility with luggages is a challenge. ##### Eric Stayed 2 nights in Jun 2025 ### 2/10 Terrible #### Zisa Aug 17, 2025 Disliked: Cleanliness, property conditions & facilities, room comfort #### Don’t stay here. Place was clean. I’ll give it that. But a hotel room is meant for a sleeping and showering. The place advertised ac, our room was 80 degrees at best. It was cooler in the hallway. The shower was either scalding hot or freezing cold. Would never recommend. ##### Zisa Stayed 3 nights in Aug 2025 ### 8/10 Good #### William Jun 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Large room, quiet, nice view of Lake Lucern. Initially our keys did not work. Breakfast was modest and we were required to sit in certain areas in the back. Free bus pass was well used. Easy access to city center and the train station. ##### William Stayed 3 nights in Jun 2025 ### 4/10 Poor #### Mahesh Prasad Aug 23, 2025 Liked: Cleanliness, staff & service They asked (and we had to pay) extra charges for our daughter even though we had booked a quadruple room. The shower ceiling was too low. We were not able to shower without hitting our heads and shoulders. ##### Mahesh Prasad Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Kevin Sep 16, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Nice location ##### Kevin Stayed 2 nights in Sep 2024 ### 8/10 Good #### Jack Jun 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Luggages ##### Jack Stayed 2 nights in Jun 2025 ### 8/10 Good #### john Mar 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Property is being fully renovated so only a portion of the rooms are available. Our room was very nice, remodeled, and great design. Restaurant was ok with very limited menu. Breakfast is excellent. Staff very nice and helpful. ##### john Stayed 2 nights in Mar 2025 ### 8/10 Good #### Allison Jun 14, 2025 Liked: Cleanliness, property conditions & facilities, room comfort Overall it is good. Nice modern renovated room. Clean. Old hotel and main hallway and stairs are quite aged. Creaks. Breakfast was so so. Not convenient to carry luggage up to check-in as there were no ramp to help, just steps. ##### Allison Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Peter Oct 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall this hotel was decent and I would stay again. 1. The air conditioning is quite weak, somehow I don't think the conditioner is sized correctly for the room's cubic area as it took ages for it to change the temperature - with the windows closed, and radiator off. The hotel is evidently well-insulated but getting rid of excess heat is an issue. 2. Car parking - specific numbered spaces are allocated but multiple times cars were parked in different spaces, including the one assigned to me - just a free for all. There's no real need to allocate a specific space though as long as the hotel doesn't over-provision, which I don't think they would. 3. Breakfast - the selection was diverse but some staff members are much better than others at helping - there's a clear gap in the training levels with some who are really good and some not so great. The hotel caters mainly to tour groups and I think there were maybe half a dozen non-group customers staying at any one time. ##### Peter Stayed 5 nights in Oct 2025 ### 6/10 Okay #### Abolfazl. Jun 19, 2024 Disliked: Cleanliness Location was good. ##### Abolfazl. Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### Richard May 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a great stay at this hotel, especially the bar staff was wonderful. The food was also very good, we enjoyed sitting on the front porch relaxing, enjoying a drink and dinner. Beautiful area, walking distance to the esplanade is a just across the street. This hotel is just out of the busy tourist area which we loved. There is more of a walk to the old town area but worth it because it is just beautiful. The hotel did provide bus/tram passes for all of us however we did not use them. They also arranged for our taxi to the train station. The hotel is obviously older but the rooms have been updated and are very clean. ##### Richard Stayed 3 nights in May 2025 ## Expedia's Latest Trends ### Hotels > [Cheap Hotels in Toronto](https://www.expedia.ca/Toronto-Hotels-Cheap-Hotels.0-0-d178314-tCheapHotels.Travel-Guide-Filter-Hotels) > > [Sunset Inn](https://www.expedia.ca/North-Bay-Hotels-Sunset-Inn.h11207517.Hotel-Information) > > [Hotels in Brighton](https://www.expedia.ca/Brighton-Hotels.d180785.Travel-Guide-Hotels) > > [Boutique Hotel Glacier](https://www.expedia.ca/Grindelwald-Hotels-Boutique-Hotel-Glacier.h21559650.Hotel-Information) > > [Hampton Inn Boca Raton-Deerfield Beach](https://www.expedia.ca/Fort-Lauderdale-Hotels-Hampton-Inn-Deerfield-Beach.h854788.Hotel-Information) > > [Gasthof Bären](https://www.expedia.ca/Habkern-Hotels-Gasthof-Baren.h75196924.Hotel-Information) > > [Sunstar Hotel Grindelwald](https://www.expedia.ca/Grindelwald-Hotels-Sunstar-Hotel-Grindelwald.h177581.Hotel-Information) > > [Hotels in Pierrefonds-Roxboro](https://www.expedia.ca/Pierrefonds-Roxboro-Montreal-Hotels.0-n60097-0.Travel-Guide-Filter-Hotels) > > [Onyado Nono Kyotoshichijo Natural Hot Springs](https://www.expedia.ca/Kyoto-Hotels-Onyado-Nono-Kyotonanajyo-Natural-Hot-Springs.h44762017.Hotel-Information) > > [Sandman Hotel Vancouver Downtown](https://www.expedia.ca/Vancouver-Hotels-Sandman-Hotel-Vancouver-Downtown.h21807.Hotel-Information) > > [DoubleTree by Hilton at the Entrance to Universal Orlando](https://www.expedia.ca/Orlando-Hotels-DoubleTree-By-Hilton-At-The-Entrance-To-Universal-Orlando.h5398.Hotel-Information) > > [Hotels with Free Airport Shuttle in SeaTac](https://www.expedia.ca/SeaTac-Hotels-Hotels-With-Free-Airport-Shuttle.0-0-d156205-tHotelswithFreeAirportShuttle.Travel-Guide-Filter-Hotels) > > [Wellness Hotel Alpenhof](https://www.expedia.ca/Zermatt-Hotels-Wellness-Hotel-Alpenhof.h971759.Hotel-Information) ### Flights > [Flights from Shenyang (SHE) to Montreal (YUL)](https://www.expedia.ca/lp/flights/she/yul/shenyang-to-montreal) > > [Flights from Toronto (YTZ) to Newark (EWR)](https://www.expedia.ca/lp/flights/ytz/ewr/toronto-to-newark-liberty-intl-airport) > > [EVA Airways](https://www.expedia.ca/EVA-Airways-Flights.cBR.Travel-Guide-Airlines) > > [Tarom-Romanian Air Transport](https://www.expedia.ca/Tarom-Romanian-Air-Transport-Flights.cRO.Travel-Guide-Airlines) > > [Flights from Mexico City (MEX) to La Paz (LAP)](https://www.expedia.ca/lp/flights/mex/lap/mexico-city-to-la-paz) > > [Flights from Nashville (BNA) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/bna/yyz/nashville-to-toronto) > > [Flights from Pearson Intl. to REK-All Airports](https://www.expedia.ca/lp/flights/yyz/rek/toronto-to-reykjavik) > > [Flights from Saskatoon (YXE) to Piarco (POS)](https://www.expedia.ca/lp/flights/yxe/pos/saskatoon-to-port-of-spain) > > [Flights from Toronto (YYZ) to Buenos Aires (EZE)](https://www.expedia.ca/lp/flights/yyz/eze/toronto-to-buenos-aires) > > [Flights from Vancouver (YVR) to Zanzibar Town (ZNZ)](https://www.expedia.ca/lp/flights/yvr/znz/vancouver-to-zanzibar) ### Cars > [Car rentals in Victoria](https://www.expedia.ca/Car-Rentals-In-Victoria.d4138.Car-Rental-Guide) > > [Car rentals in Toronto](https://www.expedia.ca/Car-Rentals-In-Toronto.d178314.Car-Rental-Guide) ### Packages > [Toronto Vacations](https://www.expedia.ca/Toronto.d178314.Destination-Travel-Guides) > > [Bali Vacations](https://www.expedia.ca/Bali.d602651.Destination-Travel-Guides) ### General > [Visit Illinois](https://www.expedia.ca/Illinois.dx215) > > [Visit Downtown Vancouver](https://www.expedia.ca/Vancouver-Downtown-Vancouver.dx6058432)