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Reviews of Hotel Eden

3 out of 5
Hotel Eden
Viale Manin 27, Viareggio, LU

Reviews

8.8

Excellent

Rating 10 - Excellent. 129 out of 259 reviews" "
Rating 8 - Good. 107 out of 259 reviews" "
Rating 6 - Okay. 15 out of 259 reviews" "
Rating 4 - Poor. 5 out of 259 reviews" "
Rating 2 - Terrible. 3 out of 259 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Ericka

Travelled with pets
Liked: Staff & service
The location is perfect for a beach getaway. It seemed safe and although the room and bathroom were very clean the walls in the bedroom were worn and dirty. Additionally, the team could not have been more helpful. I would definitely stay again.
Stayed 1 night in Oct 2023

6/10 Okay

guy

I didn't like the noisy doors banging at most times. But overall it's a fair decent hotel close to the beach, shops and main road.
Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

8/10 Good

GERMANO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay close to the beach, They have no parking , but you can get public parking right in front of the hotel for €6 through the hotel . Breakfast is good Nice terrace also.
Stayed 1 night in Sep 2023

8/10 Good

Briana

Liked: Cleanliness, staff & service, amenities
Great location, close to the beaches and restaurants. The only bad thing about the hotel was how loud it was, you could hear everyone in the hallway.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kris

Stayed 1 night in Jul 2023

10/10 Excellent

Martin

Travelled with partner
Fantastic location very friendly staff .The hotel is clean , tidy and as central as you can get .
Stayed 1 night in Jul 2023

8/10 Good

Terry

Stayed 1 night in Jun 2023

10/10 Excellent

Sir Walter

Stayed 1 night in Aug 2022

10/10 Excellent

Audrius

Stayed 2 nights in Aug 2022

10/10 Excellent

Anush

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2022

10/10 Excellent

Jason, Windsor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Eden is always a favorite when visiting Viareggio. Simple, clean, friendly, great location….what more can you ask for? Will come back to Eden on my future visits to Viareggio. Grazie! Jason M
Stayed 8 nights in Jul 2022

10/10 Excellent

Sanda Rodica

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

8/10 Good

stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2021
Response from eden on Oct 8, 2021
Gentile ospite, la ringraziamo per aver lasciatola sua recensione positiva.

10/10 Excellent

dale

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable beachside property
Right on the beach road, close to beach, restaurants and cafes. Nice terrace to relax on the roof with a shower to cool down. Bedrooms comfortable with air con. Good breakfast Good wifi, allowed me to work as required.
Stayed 1 night in Sep 2020

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, lovely location
Great stay, lovely location on the beachfront. Clean and good sized rooms and friendly staff.
Stayed 2 nights in Aug 2020

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Tidy hotel with nice staff. Room was very hot with no wind coming in widows & air conditioning wasn’t working for our stay. They were getting it fixed so should be back up & running.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

10/10 Excellent

Adriano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Nigel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a great location in Viareggio and the staff was helpful. It would have been nice if the bed was adult size.
Stayed 2 nights in Jul 2019

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty sheets, sexist staff
This was the most outrageously awful service I have ever received. Our room had dirty sheets that hadn’t been changed and when I asked the manager about it, he marched me up to my room and demanded I prove it rather than even give me clean sheets. The next night the sheets hadn’t been changed (still) and he screamed at me. When I told the manager the next morning he implied that the sand and male body hair in my bed had been from a man I brought back (I am a married woman and was sharing the room with a fellow female friend). I will be writing to hotels.com and requesting a refund for this horrible experience.
Stayed 2 nights in Jul 2019

6/10 Okay

Allison

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our hotel of choice in Viareggio for value
Very nice, quality hotel. Good breakfast, comfortable rooms. We've stayed here 4 or more times over the last few years. Never been disappointed.
Stayed 1 night in Jul 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great location
Was just a quick stop over in Viareggio and the hotel proved ideal for what I was after
Stayed 1 night in Jun 2019

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and lovely hotel
This is a very nice hotel very close to the beach. I could not fault the service and helpfulness of the staff. Rooms very clean. Lovely balcony with sea view. Great breakfast. My special thanks goes to Angelo who I think is the Manager. I managed to leave something of value and he went out of his way to courier it back to me...exceptional service. Thank you
Stayed 2 nights in May 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and in a perfect position in the beach area, 15 minutes walk to the station. Good breakfast with big choice
Stayed 7 nights in Apr 2019

8/10 Good

Allana, Woodbridge, Ct

Liked: Cleanliness, staff & service
Great for Carnavale!
Close to all the action during Carnavale di Viareggio. Balcony on the parade route for great views of all the floats. Breakfast included, and friendly staff. Rooms basic, but clean & complete.
Stayed 2 nights in Feb 2019

8/10 Good

Neilyman, Ayrshire

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel. clean and comfortable. Value for money.
Stayed 3 nights in Oct 2018

8/10 Good

Chris, London

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and by the sea
The staff are very nice and welcoming, the hotel is minutes by the beach and located within a 15 min walk to the station. The staff could in parts improve on their knowledge of excursions on offer at the hotel. Overall, a very clean, comfortable and pleasant stay.
Stayed 7 nights in Sep 2018

10/10 Excellent

Anthony

Staff very friendly. Very Clean Great Location
Stayed 7 nights in Aug 2018

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of Viareggio
This is a nice hotel in the heart of Viareggio. The róoms are nice, yet sparsely appointed. The staff is very friendly. The air conditioning could be stronger and the parking is a challenge during high season. The breakfast is good. Room was very clean. Location is one of the top positives. This is our second time staying hêre and we will return.
Stayed 3 nights in Aug 2018

10/10 Excellent

Zoya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2018

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Hotel Eden
Great little hotel,very close to restaurants,shops,ice cream parlours and the beach.. Rooms for 2 Adults and 2 children a little cramped,but you manage.... Be aware of not been allowed on certain parts of the beach as their owned by beach clubs etc....
Stayed 2 nights in Aug 2018

8/10 Good

Cathy, Manitoba, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty hotel, quiet room, great breakfast, close to beach with discounts for two private beaches, friendly accommodating staff.
Stayed 2 nights in Jul 2018

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel great location
Good location and very helpful staff
Stayed 1 night in Jul 2018

8/10 Good

RAD, Virginia, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Small room but functional. No flexibility on check-out time, not even 1-hour extension till noon!!
Stayed 2 nights in Jun 2018

8/10 Good

Linda, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location .
One street back from the sea - nice clean and friendly hotel. Receptionists were very helpful offering advice on restaurants . Arrived quite late and tired - slept so well we missed breakfast - but staff provided us with coffee and croissants to take to our room.
Stayed 1 night in Jun 2018

10/10 Excellent

Tricia, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Viareggio
Lovely hotel right across from the beach. Great breakfast (included in the price). Very convenient. Front desk very helpful. Would recommend.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night and gone, wish we had longer.
Check in went smooth, left for hrs.came back late.1am . Consier opened bar for us.Bonus!
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Steve, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very helpful and pleasant staff in a wonderful seaside location.
Stayed 1 night in Jun 2018

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo Traveler from Virginia
Everything was good
Stayed 2 nights in May 2018

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay
Staff was very helpful. And good location. Parking a little difficult but you pay for a $5 voucher from the hotel to park in certain areas. Just tough with specified parking areas. Breakfast was good lots of food.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant location
Room clean and spacious, beautiful view, staff friendly and accomidating
Stayed 4 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good location
The hotel did the job for me, I needed a place to stay more than I needed a good hotel. The room was very basic. The worst thing for me was how thin the walls are, I could hear everything from next door and when neighbours were having showers. Outside noise from traffic etc was also loud. I didn't have breakfast here so don't know about that but the staff were nice and helpful and the hotel was clean which is the main thing. If you're looking for luxury I would say this isn't your place but if you need a base then this does the job.
Stayed 4 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location
Great staff and wonderful location. Had a great stay!
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Close to the beach and clean!
Rooms are basic but dated. Less than 1 minute walk to the beach and the hotel offers discounted rates for the beach across the street. Good base if you are out all day and just want somewhere clean to sleep. 15 minute walk from the train station with luggage.
Stayed 1 night in Jul 2017