Presidential Suite, 1 King Bed, Non Smoking

Reviews of Hawthorn Suites by Wyndham Lubbock

3 out of 5
Hawthorn Suites by Wyndham Lubbock
4435 Marsha Sharp Fwy, Lubbock, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 480 out of 1017 reviews" "
Rating 8 - Good. 229 out of 1017 reviews" "
Rating 6 - Okay. 131 out of 1017 reviews" "
Rating 4 - Poor. 82 out of 1017 reviews" "
Rating 2 - Terrible. 95 out of 1017 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shawanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Thank you for being our guest. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Elyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Thank you for being our guest. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Kendra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is kind of limited but the hotel itself is really nice. I didn’t have any issues.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Thank you for being our guest. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from General Manager on Mar 27, 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed you stay. We hope to see you again soon.

10/10 Excellent

Marcella

Liked: Cleanliness, amenities, property conditions & facilities
Good Customer Service..
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 16, 2024
Thank you for your feedback. We are so pleased that we were able to exceed your expectations. We hope to see you again soon.

10/10 Excellent

Kristen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. place was clean we enjoyed our 2 nights there when exploring Lubbock for places to move. the only thing was there was tooo many kids at the pool, so it wasn't all that pleasant that evening, I can understand during the day, but an evening it would be nice and quiet of there's a time for just adult only to relax and kick back. we would go back to that place or recommend anyone. :)
Stayed 2 nights in Feb 2024
Response from . on Mar 10, 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed you stay. We hope to see you again soon.

2/10 Terrible

Armando

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Found a pair of underwear in our room before we got there
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us another chance to do better for you in the future.

4/10 Poor

juan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not ready check in. Waited over an hour for room to be ready. Room was dirty and a couple of roaches. Went to check out, no one was working the front desk. Waited for 30 min and finally just left the room key on the front desk. First and last time I will stay here. Bottom line, do better.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 1, 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us another chance to do better for you in the future.

10/10 Excellent

Bernie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Keshauna

Stayed 1 night in Feb 2024
Response from General Manager on Mar 27, 2024
Thank you for being our guest. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Jyothi

Stayed 1 night in Feb 2024
Response from General Manager on Mar 27, 2024
Thank you for being our guest. We appreciate your feedback and hope to see you again soon.

6/10 Okay

Amya

Stayed 1 night in Feb 2024
Response from General Manager on Mar 27, 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us another chance to do better for you in the future.

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024
Response from General Manager on Mar 27, 2024
Thank you for being our guest. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Kara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and hot tube area. Also the staff was amazing. Super friendly and knowledgeable
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed you stay. We hope to see you again soon.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed you stay. We hope to see you again soon.

6/10 Okay

Franklyn

Travelled with family and small children, Business traveller
Disliked: Cleanliness
Dont be fooled by the pictures. Wasnt horrible but definitely not like the pictures. Needs more cleanliness.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Thank you for your feedback. I'm sorry that we were not able to meet your expectations. We are always working to improve our guest experience and your feedback helps us to do that. Please know that your concerns are being addressed and we hope to better serve you in the future.

2/10 Terrible

Colt

Hot tub was not working. Pools was freezing. And the mattress on each bed was so sunk in you would roll to the middle.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 8, 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us a second chance to do better for you in the future.

10/10 Excellent

Tad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Feb 8, 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed you stay. We hope to see you again soon.

8/10 Good

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
We like the fact that we had a special medical rate for our stay and another upcoming medical appointment. The special rate eases some of the financial stress associated with this medical travel expense. It is greatly appreciated.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 23, 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed you stay. We hope to see you again soon.

10/10 Excellent

Aibbi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Very clean
Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed you stay. We hope to see you again soon.

6/10 Okay

Perry

Disliked: Property conditions & facilities
For being near new it was surprising run down.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us a second chance to do better for you in the future.

2/10 Terrible

Suzanna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is filthy and I had to check out. Would appreciate at least part of refund. Anything would help. It was the worst hotel. I have ever stayed at. Had to go find another. Hotwl
Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us a second chance to do better for you in the future.

4/10 Poor

Tiffany, Punta Gorda

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First two rooms they put us in had broken furniture and extremely dirty. Stains on the chairs and floors. Gum stuck to the A/C unit. Bathtub dingy. No hairdryer and no bedding for pullout bed. We requested them and were told they didn't have any. The final night there, we were finally moved into the type of room we had reserved and it was a little cleaner but still would not call it clean.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 8, 2024
Thank you for your feedback. We are always striving to provide the best possible service for our guest. We are sorry that we did not meet your expectations and we hope you will give us another chance in the future.

10/10 Excellent

Juwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 1 night in Jan 2024
Response from General Manager on Jan 8, 2024
Thank you for choosing Hawthorn Suites Lubbock. We appreciate your feedback and look forward to your next visit.

10/10 Excellent

Gerrit

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice hotel in Lubbock. Just what we needed for one night. Friendly front desk staff and nice room.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 8, 2024
Thank you for choosing Hawthorn Suites Lubbock. We appreciate your feedback and look forward to your next visit.

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Thank you for choosing Hawthorn Suites Lubbock. We appreciate your feedback and look forward to your next visit.

8/10 Good

Rosaura

Stayed 1 night in Jan 2024
Response from General Manager on Jan 5, 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed your stay. We hope to see you again.

10/10 Excellent

nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 5, 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed your stay. We hope to see you again.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!!
Stayed 1 night in Dec 2023
Response from General Manager on Jan 5, 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed your stay. We hope to see you again.

4/10 Poor

ROBERT

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I did NOT like being charged extra and then told that I would get some of it back at a later date; this kind of information should be up front notice!
Stayed 1 night in Dec 2023
Response from General Manager on Jan 5, 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us a second chance to do better for you in the future.

2/10 Terrible

Jonathan

Stayed 1 night in Dec 2023
Response from General Manager on Jan 5, 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us a second chance to do better for you in the future.

8/10 Good

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Furnishings are a bit dated, but everything was very clean and comfortable. Staff was excellent.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 5, 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed your stay. We hope to see you again.

4/10 Poor

Vicente

Business traveller
Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 5, 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us a second chance to do better for you in the future.

10/10 Excellent

Tad

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 5, 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed your stay. We hope to see you again.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Jan 5, 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed your stay. We hope to see you again.

10/10 Excellent

Desiree

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hawthorn is my favorite hotel. The staff is so polite and the rooms are so comfortable.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 5, 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed your stay. We hope to see you again.

2/10 Terrible

Jessica, Georgetown

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 5, 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us a second chance to do better for you in the future.

4/10 Poor

Brittany

Travelled with family
Disliked: Staff & service, property conditions & facilities
Upon check in, we went to our room and found the door to open. All cabinets in the kitchen area were open and couch was pulled out, TV was on. Surface areas did not look clean. I went back to the front desk and the person working, Nicole, was less than caring about it. She was downright rude. She said the most she could do was close the cabinets. I said that was the least she could do, and also come inspect the room so I wouldn't be charged for any issues since the door had been open for who knows how long. She was extremely rude and unkind on the way up to the room. She slammed all the doors closed and threw the cushions back on the couch, gave us dirty looks the entire time and slammed the room door closed when she left. I spoke with the manager the next morning and she was apologetic. As far as hospitality goes, I would give this place ZERO stars. I will not stay there again.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 5, 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us a second chance to do better for you in the future.

6/10 Okay

Celeste

Travelled with family
Liked: Staff & service
Disliked: Amenities
The staff was accommodating, but the room we were in had a broken heater and the furniture was stained.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 5, 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us a second chance to do better for you in the future.

2/10 Terrible

James

Disliked: Staff & service
Atrocious! Pre-paid for a room for my son because the dorm closed and he had to be out for end of semester. When he arrived (with everything he owns in his car) he was refused a room because he is under 21 and since there is a bar on their property this is their rule. Unfortunately this is stated NOWHERE on their site so my son was sent back out into the cold and refused a room. When I spoke to the desk clerk Karrisa she was terrible, rude, smart mouthed and apathetic to the fact my son had nowhere else to go. She’s a terrible person with zero compassion
Stayed 1 night in Dec 2023
Response from General Manager on Jan 5, 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us a second chance to do better for you in the future.

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 5, 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed your stay. We hope to see you again.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Jan 5, 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed your stay. We hope to see you again.

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The sink or shower wasn’t working right. The sheets in room was dirty. No dishes. We got studying the elevator. Just horrible
Stayed 1 night in Dec 2023
Response from General Manager on Jan 5, 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us a second chance to do better for you in the future.

10/10 Excellent

JUANA, Hobbs

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Dec 2023
Response from General Manager on Jan 5, 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed your stay. We hope to see you again.

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Jan 5, 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us a second chance to do better for you in the future.

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe place, heated pool is the best of all! very neat place
Stayed 4 nights in Nov 2023
Response from General Manager on Jan 5, 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed your stay. We hope to see you again.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great experience!
Stayed 1 night in Nov 2023
Response from General Manager on Jan 5, 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed your stay. We hope to see you again.

10/10 Excellent

Dorothy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Hawthorne. The room was spacious, clean and comfortable. The breakfast was hot, fresh very good with lots of food items and choices.
Stayed 2 nights in Nov 2023
Response from General Manager on Jan 5, 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed your stay. We hope to see you again.

2/10 Terrible

Ricky

Stayed 3 nights in Nov 2023
Response from General Manager on Jan 5, 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us a second chance to do better for you in the future.

8/10 Good

steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower head pressure was only issue. Very weak.
Stayed 2 nights in Nov 2023
Response from General Manager on Jan 5, 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed your stay. We hope to see you again.