1 bedroom, hypo-allergenic bedding, in-room safe, desk

Reviews of Mercure Parkhotel Mönchengladbach

4 out of 5
Mercure Parkhotel Mönchengladbach
Hohenzollernstr. 5, Moenchengladbach, NW

Reviews

8.0

Very good

Rating 10 - Excellent. 149 out of 485 reviews" "
Rating 8 - Good. 230 out of 485 reviews" "
Rating 6 - Okay. 69 out of 485 reviews" "
Rating 4 - Poor. 25 out of 485 reviews" "
Rating 2 - Terrible. 12 out of 485 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Hannah

Stayed 6 nights in Aug 2023

10/10 Excellent

Max

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The junior suit was always very clean
Stayed 9 nights in Jul 2023

10/10 Excellent

Samer

Stayed 1 night in Apr 2023

6/10 Okay

graham

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Mg
The health club was closed down and the hotel is looking old now
Stayed 1 night in Apr 2023

2/10 Terrible

Muhammad Kashif

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Reciption people was not at all friendly
Stayed 3 nights in Mar 2023

8/10 Good

john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Frank, Astoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, friendly staff, very good area
Stayed 3 nights in Jan 2023

8/10 Good

israel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay was ok just cold in the rooms, looks like saving heating , also from last stay they removed all refrigerators from the rooms,
Stayed 3 nights in Dec 2022

8/10 Good

Roua

Stayed 1 night in Oct 2022

10/10 Excellent

Sandra

Stayed 2 nights in Oct 2022

8/10 Good

Christian, Quincy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice hotel. Fitness center is closed!
Stayed 4 nights in Oct 2022

6/10 Okay

Kamila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Tiwi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Graham

Stayed 3 nights in Apr 2022

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Eduardo

Business traveller
Liked: Cleanliness, staff & service
Need some updates
The hotel is very good, you can stay there without any problem, I recommend it! The staff was very friendly, breakfast very good... Just one point for me was not good, as it is a not cheap stay, they must offer coffee/tea in the room and a kettle as courtesy. Another point, the TV is not in front of the bed, it is on the side, in front of the bed there is a big empty wall... so, in my opinion something is wrong in the layout of the room... but it was a good stay, you can find shops near by, free parking on street in front of Hotel.
Stayed 1 night in Apr 2021
Response from Mercure Parkhotel Mönchengladbach on Apr 11, 2021
Dear Eduardo, Thank's a lot for your valued feedback to your stay at our property. Your recommendations will be considered for future updates of our rooms. best regards and welcome back soon.

6/10 Okay

Les

Business traveller
OK ish.
On arrival to this Hotel the entrance is unkempt. Weeds in flower beds. Staff were nice and helpful. Some lights in the room not working. No kettle. Safe not working. Bathroom door not working. Counters very dirty. Purchased a double room. Got two singles shunted and a single duvet. Good location.
Stayed 7 nights in Oct 2020
Response from Dorint Parkhotel Mönchengladbach on Nov 3, 2020
Dear guest, thank you for taking the time to evaluate our hotel and your stay. Only through the open words of our guests can we constantly optimise our product and service. We very much regret that you did not receive the usual standard for our hotel and would like to apologize to you for this many times. We take your critical remarks very seriously. Please be assured that these are already available to our service department and will be discussed urgently with the staff there. We would be very pleased if you would accept our apology. In addition, we hope to be able to welcome you back to our company and pamper you very soon, so that we can convince you of the high quality of our services.

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Oct 2020
Response from Your Dorint Parkhotel Mönchengladbach on Oct 27, 2020
Dear guest, thank you very much for your stay with us and the time you have spent on this nice review. We are pleased to read that you have enjoyed your stay with us. We are looking forward to welcome you again. Warm regards Your Dorint Parkhotel Mönchengladbach

10/10 Excellent

Colin, UK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As one who visits this hotel twice a year, the friendly staff's attention to their guests is the principle reason why one continues to return year after year.
Stayed 2 nights in Sep 2020
Response from Dorint Parkhotel Mönchengladbach on Oct 20, 2020
Dear guest, thank you very much for your stay with us and the time you have spent on this nice review. We are pleased to read that you have enjoyed your stay with us. We are looking forward to welcome you again. Warm regards Your Dorint Parkhotel Mönchengladbach

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice spacious and clean room with comfortable bed. Lack of coffee/tea but this may be down to Covid19 measures in place. Overall a pleasant stay.
Stayed 2 nights in Aug 2020

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Dorint Parkhotel Mönchengladbach on Feb 24, 2020
Dear guest, thank you very much for your stay with us and the time you have spent on this lovely review. We are pleased to read that you have enjoyed your stay with us. It would be a pleasure to welcome you back to the hotel in the future and until then we wish you all the best. Best regards from the team of the Dorint Parkhotel Mönchengladbach

6/10 Okay

Mark

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 3 nights in Nov 2019
Response from Dorint Parkhotel Moenchengladbach on Nov 24, 2019
Dear guest, thank you very much for your stay with us and the time you have spent on this review. We are pleased that you have mainly enjoyed your stay with us. Certainly we do always have an open ear for criticism and suggestions. It would be a pleasure to welcome you back to the hotel in the future and until then we wish you all the best. Best regards from the team of the Dorint Parkhotel Moenchengladbach

6/10 Okay

Verified traveller

Liked: Cleanliness
K show
The front reception was not friendly. At the beginning they’ve given us room I had to request to change. It was not somewhere I want to go back.
Stayed 3 nights in Oct 2019
Response from Dorint Parkhotel Mönchengladbach on Nov 7, 2019
Dear guests, thank you very much for your stay with us and the time you have spent on this review. We are sorry to read that the service at the front desk has not been to your satisfaction. We do always have an open ear for criticism and suggestions. Please be ensured that we will discuss your comment with the front desk team. It would be a pleasure to welcome you back to the hotel so we could ensure you of the quality of the hotel and our friendliness. We wish you all the best. Best regards from the team of the Dorint Parkhotel Mönchengladbach

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is spotless! Great staff attitude and service.
Stayed 1 night in Sep 2019
Response from Dorint Parkhotel Mönchengladbach on Oct 2, 2019
Dear guest, thank you very much for your stay with us and the time you have spent on this lovely review. We are pleased to read that you haven enjoyed your stay with us. We will pass your nice feedback to the whole team. It would be a pleasure to welcome you back to the hotel in the future and until then we wish you all the best. Best regards from the team of the Dorint Parkhotel Mönchengladbach

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been travelling to this hotel twice a year for 24 years. That statement indicates that I am very happy with the establishment.
Stayed 3 nights in Sep 2019

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in person was very unfriendly but apart from that, everything was good.
Stayed 1 night in Aug 2019
Response from Dorint Parkhotel Mönchengladbach on Aug 27, 2019
Dear Guest, Thank you very much for taking the time to evaluate your stay. Only through open communications with our guest we are able to identify weak points in our operation. We do apologize the modes of behavior that our colleague had on this day. Please be assured that we taking this as a cause to talk and train our colleague. This is not our standard our our manner that the employees should have. We would be very pleased if you would accept our apology. In addition, we hope to be able to welcome you back to our company and pamper you very soon, so that we can convince you of the high quality of our services. Warm regards from the team of the Dorint Parkhotel Mönchengladbach

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Dorint Parkhotel Mönchengladbach on Aug 7, 2019
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel so positiv zu bewerten. Das gesamte Team des Dorint Parkhotel Mönchengladbach dankt Ihnen für Ihren Aufenthalt und freut sich sehr auf ein baldiges Wiedersehen. Herzliche Grüße aus Mönchengladbach.

6/10 Okay

Giulio

Liked: Cleanliness
Good location but dated
Good location close to the center but still quiet and tucked in by a shaded green area. Good breakfast options. Overall dated structure though, with lack of proper a/c in the rooms as a MAJOR flaw.
Stayed 3 nights in Jun 2019
Response from Dorint Parkhotel Mönchengladbach on Jun 28, 2019
Dear Giulio, thank you for taking the time to evaluate our hotel and your stay. Only through the open words of our guests can we constantly optimise our product and service. We take your critical remarks very seriously. Please be assured that these are already available to our service department and will be discussed urgently with the staff there. We would be very pleased if you would accept our apology. In addition, we hope to be able to welcome you back to our company and pamper you very soon, so that we can convince you of the high quality of our services. Kind regards Your Team of the Dorint Parkhotel Mönchengladbach

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel, was very helpful and friendly staff that spoke good English. Only issue was the mattress was far too soft. medium firm mattress recommend.
Stayed 3 nights in Jun 2019
Response from Dorint Parkhotel Mönchengladbach on Jun 28, 2019
Dear guest, thank you very much for your stay with us and the time you have spent on this nice review. We are pleased to read that you have enjoyed your stay with us. We are looking forward to welcome you again. Warm regards Your Dorint Parkhotel Mönchengladbach

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a two-night stay in the hotel, and the hotel responded to our expectations. Very friendly staff and our wishes were directly reacted. The hotel has already seen decades, and some fresh up would not make any harm (especially the Spa area looks old and not very welcoming, but everything is clean and works). Rooms were lately renovated so they were more cosy and up to date. Breakfast was good (pretty standard: eggs, bread, yoghurt... Especially coffee and juices were in good quality). However, we found 17€ expensive for a standard breakfast. All in all, our stay was very good.
Stayed 2 nights in May 2019
Response from Dorint Parkhotel Mönchengladbac on Jun 17, 2019
Dear guest, thank you very much for your stay with us and the time you have spent on this nice review. We are pleased to read that you have enjoyed your stay with us. We thank you for your constructive feedback and take this to discuss the case with the appropriate department. It would be a pleasure to welcome you again. We wish you all the best. Warm regards from the team of the Dorint Parkhotel Mönchengladbach

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here a few times when visiting M-G and always enjoy the experience. This was our first time post-renovation, and I was quite impressed. The rooms are very nicely furnished and decorated. My only wish is that they left the pool open longer for people to use at night. But it's a great location (by the Bunter Garten and super close to the Altstadt and downtown, and an easy walk to the train station. It's also well-priced for the level of hotel. We often stay at air bnbs when we travel, but this was actually a better deal in a better location in M-G.
Stayed 2 nights in May 2019
Response from Dorint Parkhotel Mönchengladbach on Jun 17, 2019
Dear guest, thank you very much for your stay with us and the time you have spent on this nice review. We are pleased to read that you have enjoyed your stay with us. We are looking forward to welcome you again. Warm regards Your Dorint Parkhotel Mönchengladbach

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Dorint Parkhotel Mönchengladbach on Apr 1, 2019
Dear guest, thank you very much for your stay with us and the time you have spent on this nice review. We are pleased to read that you have enjoyed your stay with us. It would be a pleasure to welcome you back. Kind regards Your Dorint Parkhotel Mönchengladbach

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, friendly staff, parking and close to town centre.
Stayed 1 night in Feb 2019
Response from team of the Dorint Parkhotel Mönchengladbach on Mar 19, 2019
Dear guest, thank you very much for your stay with us and the time you have spent on this nice review. We are pleased to read that you have enjoyed your stay with us. It would be a pleasure to welcome you back to the hotel in the future and until then we wish you all the best. Best regards from the team of the Dorint Parkhotel Mönchengladbach

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Great location, quiet, easy parking, friendly staff
Stayed 3 nights in Dec 2018
Response from Dorint Parkhotel Mönchengladbach on Jan 16, 2019
Dear guest, thank you very much for your stay with us and the time you have spent on this lovely review. We are pleased to read that you have enjoyed your stay with us and especially the location and the service. We are happy to pass your nice words to the whole team. It would be a pleasure to welcome you back to the hotel in the future and until then we wish you all the best. Best regards from the team of the Dorint Parkhotel Mönchengladbach

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dorint Hotel
Hotel was very central for town. Nice big rooms with comfortable beds. Breakfast was lovel with plenty of choice. Although didn’t use it, the keisure facilities looked good! Will definitely return!
Stayed 2 nights in Dec 2018
Response from Dorint Parkhotel Mönchengladbach on Jan 16, 2019
Dear guest, thank you very much for your stay with us and the time you have spent on this lovely review. We are pleased to read that you have enjoyed your stay with us and especially the location, the bed and the breakfast. We are happy to pass your lovely words to the whole team. It would be a pleasure to welcome you back to the hotel in the future and until then we wish you all the best. Best regards from the team of the Dorint Parkhotel Mönchengladbach

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Well positioned hotel, ten minutes walk into town with plenty of bars and restaurants
Stayed 1 night in Nov 2018
Response from Dorint Parkhotel Mönchengladbach on Dec 12, 2018
Dear guest, thank you very much for your stay with us and the time you have spent on this lovely review. We are pleased to read that you have enjoyed your stay with us and especially the location of the hotel. It would be a pleasure to welcome you back in the future and until then we wish you all the best. Best regards from the team of the Dorint Parkhotel Mönchengladbach

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Nov 2018
Response from Dorint Parkhotel Mönchengladbach on Dec 14, 2018
Sehr geehrter Gast, vielen herzlichen Dank für Ihren Aufenthalt und das Sie sich die Zeit für diese Bewertung genommen haben. Wir freuen uns, dass Sie sich weitestgehend wohl gefühlt haben. Selbstverständlich haben wir auch immer ein offenes Ohr für Anregungen und Kritik. Sehr gerne begrüßen wir Sie auch in Zukunft wieder bei uns begrüßen zu dürfen und wünschen Ihnen bis dahin alles Gute. Beste Grüße vom Team des Dorint Parkhotel Mönchengladbach

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good value, good room. Although the drinks and parking was quite expensive.
Stayed 1 night in Nov 2018
Response from Dorint Parkhotel Mönchengladbach on Nov 13, 2018
Dear guest, thank you very much for your stay with us and the time you have spent on this review. We are pleased to read that you have enjoyed your stay with us and especially the room. It would be a pleasure to welcome you back to the hotel again and until then we wish you all the best. Best regards from the team of the Dorint Parkhotel Mönchengladbach

8/10 Good

Petra, Hawick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in the centre of town, but quite, with a big park behind it.
Stayed 3 nights in Oct 2018
Response from Dorint Parkhotel Mönchengladbach on Oct 30, 2018
Dear guest, thank you very much for your stay with us and the time you have spent on this review. We are pleased to read that you have mainly enjoyed your stay with us and especially the location. It would be a pleasure to welcome you back to the hotel in the future and until then we wish you all the best. Best regards from the team of the Dorint Parkhotel Mönchengladbach

8/10 Good

D, Moenchengladbach

Liked: Cleanliness, staff & service, room comfort
Hotel is all right. Sauna can be a little cleaner and it absolutely needs to have drinking water available. Other than that, everything is all right.
Stayed 1 night in Oct 2018
Response from Dorint Parkhotel Mönchengladbach on Oct 19, 2018
Dear guest, thank you very much for your stay with us and the time you have spent on this lovely review. We are pleased to read that you have enjoyed your stay with us. Certainly we do always have an open ear for criticism and suggestions. Thank you for your comment regarding the sauna and the water which should be offered there. Of course we will pass it to the SPA-Team. It would be a pleasure to welcome you back to the hotel in the future and until then we wish you all the best. Best regards from the team of the Dorint Parkhotel Mönchengladbach

10/10 Excellent

Darragh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Dorint Parkhotel Mönchengladbach on Sep 18, 2018
Dear guest, thank you very much for your stay with us and the time you have spent on this nice review. We are pleased to read that you have enjoyed your stay with us. It would be a pleasure to welcome you back to the hotel in the future and until then we wish you all the best. Best regards from the team of the Dorint Parkhotel Mönchengladbach

8/10 Good

Rue, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly hotel with decent facilities!
The staff were great! Lovely breakfast buffet. Our room was clean, with a good amount of storage space and a nicely-sized bathroom. Our shower leaked, but the staff were very quick to attend to it as soon as we let them know, and the windows were lovely and large. Good thing too, as there was no air-conditioning in our room, which meant it got rather hot at night and we needed to have it open! Would stay again.
Stayed 4 nights in Aug 2018
Response from Dorint Parkhotel Mönchengladbach on Sep 14, 2018
Dear guests, thank you very much for your stay with us and the time you have spent on this lovely review. It is great to read that you would visit us again since you had a nice stay with us. We would also be pleased to welcome you back to the hotel in the future and until then we wish you all the best. Best regards from the team of the Dorint Parkhotel Mönchengladbach

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018
Response from Dorint Parkhotel Mönchengladbach on Aug 24, 2018
Sehr geehrter Gast, vielen herzlichen Dank für Ihren Aufenthalt und diese schöne Bewertung. Wir freuen uns sehr zu lesen, dass Sie sich weitestgehend bei uns wohl gefühlt haben. Sehr gerne begrüßen wir Sie auch in Zukunft wieder bei uns und wünschen Ihnen bis dahin alles Gute. Beste Grüße vom Team des Dorint Parkhotel Mönchengladbach

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Dorint Parkhotel Mönchengladbach on Jun 27, 2018
Sehr geehrter Gast, vielen herzlichen Dank für Ihren Aufenthalt und das Sie sich die Zeit für diese Bewertung genommen haben. Wir freuen uns sehr zu lesen, dass Sie sich bei uns wohl gefühlt haben. Sehr gerne sind wir auch in Zukunft wieder Ihre Gastgeber und wünschen Ihnen bis dahin alles Gute. Beste Grüße vom Team des Dorint Parkhotel Mönchengladbach

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
Really terrible hotel. Air-con centrally switched off even ‘though 29degrees day. Very noisy air vent that I had to block with 2 pillows, no iron and ironing board. Very unhelpful receptionist. Very expensive and poor value for money.
Response from Dorint Parkhotel Mönchengladbach on Apr 28, 2018
Dear guest, thank you very much for your stay and the time you have spent on this review. We regret to read that you have not enjoyed the stay in our house. Of course, we always have an open ear for suggestions and criticism, since this gives us the opportunity to recognize technical, human and organizational weaknesses and to work on them. It is true that the air conditioning is not yet centrally switched on due to the still fluctuating outside temperatures. We apologize for the inconvenience caused by the high temperatures during your stay. We also regret that you lacked the ironing board and iron in your room. These are not basically in our rooms, but on request they can be brought to your room at any time. Please excuse the noise from the fan in the room and the receptionist could not help. We regret very much that we could not convince you of the services of our house. We would be glad if you could give us the chance in the future to convince you of our hospitality and the quality of our house. Best regards from the team of Dorint Parkhotel Mönchengladbach

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Average. Not a hotel where I’d stay again. Night staff were very rude
Stayed 1 night in Jan 2018
Response from Dorint Parkhotel Mönchengladbach on Jan 23, 2018
Dear guest, thank you very much for your stay with us and that you has taken the time to tell us your impression. We regret to read that we could not meet your expectations. We always have an open ear for suggestions and criticism. Of course, we will discuss your comment regarding the night staff at the reception with the appropriate colleagues in order to avoid such an impression in the future. We regret that you no longer want to consider our house in your selection in the future. We would like to welcome you again in the future in order to perhaps convince you of our hospitality. Until then we wish you all the best. Best regards from the team of Dorint Parkhotel Mönchengladbach

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad hotel room with great smell in the rooms!
Stayed 4 nights in Dec 2017
Response from Dorint Parkhotel Mönchengladbach on Jan 13, 2018
Dear guest, thank you very much for your stay with us and the time you have spent on this review. We are sorry to read that you had reasons to complain during your stay with us and that the room has not matched your expectations. We want to apologize for the bad smell in the room. Please be ensured that we will pass your comment to our housekeeping department. It would be a pleasure to welcome you back to the hotel in the future to convince you of our hospitality and quality of the house. Until then we wish you all the best. Best regards from the team of the Dorint Parkhotel Mönchengladbach.