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Comfort Suites Loveland – Avis

2.5 out of 5
Comfort Suites Loveland
4851 Thompson Pkwy, Loveland, CO

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 412 avis sur 724." "
Note de 8 – Bien, d’après 180 avis sur 724." "
Note de 6 – Acceptable, d’après 57 avis sur 724." "
Note de 4 – Médiocre, d’après 47 avis sur 724." "
Note de 2 – Terrible, d’après 28 avis sur 724." "

8,8/10

Propreté

8,8/10

Service et personnel

8,6/10

Commodités

8,8/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 – Acceptable

Terrence

Voyage en famille
Check in was SLOW!!!
Séjour de 1 nuit en avril 2024
Comfort Suites Loveland a répondu le 3 mai 2024
Hi Terrance, Thank you for your feedback, we will work on implementing new processes to expedite the check in for our guests. We hope you had a wonderful stay with us!

6/10 – Acceptable

Chandra

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
We booked this room specifically for the pool. We live in Greeley and booked so the kids could swim and the pool was closed down! Nothing on the website said anything about the pool so I called to check before we booked and was placed on hold for over 15 minutes so I was unable to get answers before arriving! Everything else was exactly what we needed but we were incredibly bummed over the pool. Especially since we only live 15 minutes away!!!!
Séjour de 1 nuit en avril 2024
Chupprie Jenkins, Front Office Manager a répondu le 3 mai 2024
Hi Chandra, Thank you for your feedback. Though we have posted to all websites the pool closure since it started; we understand that is difficult to notice when it's not front and center. We are actively working on moving this information up on the websites.I sincerely apologize for the inconvenience and your extra long wait time. Feedback like yours helps us improve our guest satisfaction. We hope to see you again in the future, when the pool is up and running!

10/10 – Excellent

Javonna

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mars 2024
Comfort Suites Loveland a répondu le 3 mai 2024
Thank you for the GREAT rating!

4/10 – Médiocre

kevin

Voyage en famille avec de jeunes enfants
Points forts : Propreté
Points faibles : Commodités, état et installations de l’hébergement
Hotel is overall decent. Staff neglected to share at check in that the pool/slide was closed. That was the main reason for us to stay there. I wish they would have explained that. We did see a sign in the elevator but not an upfront notification.
Séjour de 1 nuit en avril 2024
Chupprie Jenkins, Front Office Manager a répondu le 3 mai 2024
Hi Kevin, Thank you for your feedback and suggestion! We have added signage to the front desk now for guests to see. I apologize for the inconvenience of our pool closure. It is expected to be up and running after May 20th. We hope to see you there in the future to enjoy that remodel!

10/10 – Excellent

Elizabeth

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great!
Séjour de 1 nuit en mars 2024
Comfort Suites Loveland a répondu le 3 mai 2024
Thank you for your GREAT rating!

6/10 – Acceptable

William

Voyage de couple
Points forts : Propreté, commodités
Close to shopping and dinning.
Séjour de 3 nuits en mars 2024
Comfort Suites Loveland a répondu le 3 mai 2024
Hi William, Thank you for your review. We strive for 5 stars, was there anything we could have done to make your stay better with us? Please feel free to contact hotel management with any feedback.

10/10 – Excellent

Elysha

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The pool and waterslide were fun for the kids. Great shopping around and a nice indoor park within walking distance.
Séjour de 1 nuit en mars 2024
Comfort Suites Loveland a répondu le 3 mai 2024
Thank you for your GREAT rating!

10/10 – Excellent

Brandy

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Nice stay. Great for families.
Séjour de 3 nuits en mars 2024
Comfort Suites Loveland a répondu le 3 mai 2024
Thank you for your GREAT rating!

8/10 – Bien

terry l.

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et commodités.
The hot tub was broken
Séjour de 1 nuit en mars 2024
Chupprie Jenkins, Front Office Manager a répondu le 3 mai 2024
Hi Terry, We sincerely apologize for the inconvenience of the hot tub not working. We have since remedied this issue, and hope to provide you with exceptional service in the future.

10/10 – Excellent

Rochelle

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Comfort Suites Loveland a répondu le 3 mai 2024
Thank you for the GREAT rating!

10/10 – Excellent

sandy

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We came for the swimming pool and the kids loved it !
Séjour de 1 nuit en mars 2024
Chupprie Jenkins, Front Office Manager a répondu le 3 mai 2024
Hi Sandy, We are thrilled to hear that you enjoyed your stay with us and hope to see you again in the future. Safe travels!

8/10 – Bien

norma

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
The rooms are huge!
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Bob

Séjour de 1 nuit en janvier 2024
Comfort Suites Loveland a répondu le 3 mai 2024
Thank you for your GREAT rating!

10/10 – Excellent

James

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
My Loveland Go To
Clean, roomy and comfortable room. Facilities were spotless. Good breakfast.
Séjour de 1 nuit en février 2024

10/10 – Excellent

Carrie

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Pool was amazing, staff was outstanding, breakfast was incredible.
Séjour de 1 nuit en février 2024

4/10 – Médiocre

Christopher, Parker

Séjour de 1 nuit en février 2024
Comfort Suites Loveland a répondu le 3 mai 2024
Hi Christopher, Thank you for your rating. We apologize that we did not meet your expectations. If you would like to discuss the details of your stay, please feel free to contact hotel management.

8/10 – Bien

Stacie, BRIGHTON

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My twelve-year-old loved the pool with slide and we enjoyed the hot tub in the snow! Beds were comfy. Would have liked to have better coffee. We had a great stay overall.
Séjour de 1 nuit en février 2024

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Family Friendly Hotel
This was a great family option. My kids loved the water slide and everything was clean and comfortable. The hotel can be quite loud and you can hear almost everything if you're sensitive to that.
Séjour de 1 nuit en février 2024

10/10 – Excellent

Kathy

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Comfortable, clean, convenient location.
Séjour de 1 nuit en février 2024

8/10 – Bien

Stephen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Only bad thing to say was indoor pool was really cold
Séjour de 1 nuit en février 2024

10/10 – Excellent

Krista

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This pool is SOOOOOO great for me and my three little kids.
Séjour de 1 nuit en janvier 2024

8/10 – Bien

Andrew

Séjour de 1 nuit en janvier 2024
Comfort Suites Loveland a répondu le 3 mai 2024
Thank you for your GREAT rating!

10/10 – Excellent

Leigh

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Can't say enough about the water slide and about how Accommodating to children they are. The Room was very very clring shower as well great job!
Séjour de 2 nuits en janvier 2024

2/10 – Terrible

Leon

Voyage en famille avec de jeunes enfants
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Tried to call the front desk multiple times over a 3.5 hour period and never got an answer. Went down and asked for towels for the pool and was handed a pile of unfolded towels. I asked for 8 and only received 6. Went back to front desk later on to ask do or pillows for our suite. Was told they only had 1. Front desk stated they would bring me more in which was never received. Television remote did not work. After calling front desk and not getting an answer. I went back downstairs to get it fixed. Was sent to try the remote twice more in which case it still didn’t fix the problem. By now I decided to call the property from my personal phone and was told maintenance would be contacted. Almost 10:00 pm rolls around and no tv still. I gave up! Haven’t got to the morning yet but my expectations are very low. Also pool slide is not monitored and is a recipe for an injury in which the facility probably sees happen frequently.
Séjour de 1 nuit en janvier 2024

4/10 – Médiocre

Kelli

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en janvier 2024

8/10 – Bien

jOHN

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024

6/10 – Acceptable

Joe

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
Overall the stay was great, we enjoyed the stay with the exception of the later night staff, 9? and later. didnt seem very helpful and interested in what they were doing.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Jennifer

Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Melissa

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023
Naomi a répondu le 30 déc. 2023
Thank you for your positive review!! We here at Comfort Suites Loveland are happy to hear you enjoyed your stay with us. We appreciate all of our guest feedback and look forward to your next visit

10/10 – Excellent

Alan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Naomi a répondu le 29 déc. 2023
Thank you for your positive review! We are happy to know that enjoyed your stay with us at Comfort Suites Loveland. All of our guests feedback is appreciated :)

10/10 – Excellent

Diane

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
pool worthy!
Fabulous pool, excellent service, great beds.
Séjour de 1 nuit en décembre 2023
Naomi a répondu le 29 déc. 2023
Thank you for your positive review at Comfort Suites Loveland! We are grateful that you enjoyed your stay with us! All of our guests feedback is appreciated :)

10/10 – Excellent

Jose

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023
GM a répondu le 15 déc. 2023
Hello Jose, good morning thank you for taking the time out of your busy schedule and leaving us an awesome review.

2/10 – Terrible

Karen

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Horrible stay. When I first went into my room the floors creeked bad. I left went back to the front desk and asked for a different room. When I walked into that room the couch was pulled out and the dresser's drawers were all open. I thought someone was already in there but no clothes. So I closed everything up. Thought it was odd. Then I get my bill from my credit card. The amount of my bill was different than my copy I received from the front desk. Then I was also billed for $9.00. I called and asked what that was for, she said I bought something at the gift shop. I NEVER did. So to make a long story short, I disputed the amount on my credit card, my boyfriend went down to look at the video of supposedly me purchasing something out of the gift shop and it was erased. We also notified the Johnstown police department of fraud. I will NEVER EVER stay at this Comfort Inn!!!!
Séjour de 1 nuit en octobre 2023
AGM a répondu le 12 déc. 2023
Hello Karen, on behalf of all our staff at comfort suites we do apologize for the experience you had. Like I explained to your boyfriend in person I did provide proof with your signature of your stay and purchase of 9.00 from our gift shop. If there is anything else we can do please visit us or give us a call.

2/10 – Terrible

Brian

Points forts : Propreté, service et personnel et confort de la chambre.
Points faibles : État et installations de l’hébergement
Paid almost $150 because of hot tub that was unusable. Barely any water in it and looked gross 😕. Not staying here again.
Séjour de 1 nuit en décembre 2023
AGM a répondu le 12 déc. 2023
Good morning Brian, just want to make things clear you paid for your room of one night not 150 because of the hot tub that was unusable. Comfort Suites wont charge guests for something not working.

10/10 – Excellent

Josh

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Stay Again
Our stay was perfect from the time we got there until we checked out. Great location, next to shopping and many places to eat.
Séjour de 3 nuits en novembre 2023
AGM a répondu le 11 déc. 2023
Hello Jason, Comfort Suites in Loveland thanks you so much for taking the time out of your busy schedule in writing us a review. We appreciate it! Thank you have a great day we hope to see you once again.

10/10 – Excellent

terry l.

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Noisy people above us stomping around. Not the hotel's fault.
Séjour de 1 nuit en décembre 2023
AGM a répondu le 6 déc. 2023
Hello Terry on behalf of our team we do apologize for that experience you went through at our hotel. We hope you choose to come back to stay with us and if you would like you can request a top floor rooms or away from other guest depending how busy the hotel might be. We do hope we can serve you better on your next stay.

10/10 – Excellent

Lynda

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Room was nice and quiet. Shopping and dining was walkable.
Séjour de 1 nuit en novembre 2023
AGM a répondu le 1 déc. 2023
Hello good morning Lynda, I am so glad you enjoyed your stay with us here at Comfort Suites in Loveland. We do hope you come back and stay with us again.

2/10 – Terrible

Adam

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Got Charged $250 for damages. The damage was to the door and frame in/from the hallway. Looks like somebody tried to break into the room. My girlfriend had 2 keys. Why would she need to use a screw driver to break in. There are no security cameras in the hallways. It very well could have been somebody trying to break in to do her harm. The hotel refuses to refund the charge. I could understand if the damage was actually in the room. But the damage is clearly from the hallway, where any number of people have access. The security in the hotel is severely lacking and their customer service is attrocious. It took them over a week to produce picture proof after calling multiple times daily to speak to the manager. Of which, never called back.
AGM a répondu le 28 nov. 2023
Hello Adam I do apologize for your frustration and how all of this has been going. The hotel is just doing its job in trying to keep our hotel looking good and charge for damages to replace what was damaged.

6/10 – Acceptable

Eric

Points forts : Commodités, état et installations de l’hébergement
Points faibles : Service et personnel
Had to have 3 rooms at request before I got what I ordered. Once I had the right rooms thing were okay.
Séjour de 1 nuit en novembre 2023
AGM a répondu le 28 nov. 2023
Hello Eric, I apologize for how your experience was with us at check in. I will take note is this to let staff know that this is unacceptable.

10/10 – Excellent

Joseph

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Breakfast went beyond expectations as did the quality anc clenliness of the room. Just a wonderful place all around.
Séjour de 1 nuit en novembre 2023
AGM a répondu le 1 déc. 2023
Hello Joseph good morning thank you so much for your awesome review this is great! I'm glad you loved our breakfast options and taking the time to let us know. Have an amazing day.

6/10 – Acceptable

Elizabeth

Points forts : Service et personnel
Séjour de 1 nuit en novembre 2023
AGM a répondu le 1 déc. 2023
Good morning Elizabeth we apologize for not meeting your expectations during your stay. I do hope you can give us another chance and let us know what you would love to see different.

8/10 – Bien

Ashley

Séjour de 1 nuit en novembre 2023
GM a répondu le 15 déc. 2023
Hello Ashley, good morning Comfort Suites would love to say thank you for your review.

6/10 – Acceptable

Monty

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
The only complaints I have is the breakfast was just blah and they didn’t give us any clean towels or make the bed. I don’t think they even came to our room. It was very unusual for that to happen.
Séjour de 2 nuits en novembre 2023
Naomi a répondu le 20 nov. 2023
Good Day Monty,I'm sorry to see that your recent stay at Comfort Suites Loveland did not meet your expectations. We do greatly appreciate all of our guest feedback! I did see that your reservation was for the 17th - 19th. This explains why you didn't have your room serviced. Unless requested by our guests, our staff has a cleaning schedule of 2 days of no cleaning then a full clean on the 3rd day which was the day you checked out of our facility (17th no cleaning, 18th no cleaning then full clean on the 19th). Any time that you would like to have your trash, towels or bedding replaced during your stay please don't hesitate to request this service at the front desk as we are always happy to accommodate our guests needs. As far as our breakfast goes we do try to keep a wide variety of options (fruit, cereal, waffles, eggs, sausage, bacon, ham, oatmeal, toast, pastries and many condiments) to choose from to satisfy most guests palates. We hope you do come back and have a much more satisfying experience in the future. We would like to thank you again for choosing Comfort Suites Loveland for your stay! Hope You Have A Wonderful Holiday Season!Front Desk- Guest Services

6/10 – Acceptable

Vickie

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Customer Service
I was waiting in line to be checked in and the employee behind the counter overlooked me and addressed the person behind me. I said i am next, she apologized and said she was sorry well the other person behind the desk rolled her eyes.
Séjour de 1 nuit en novembre 2023
AGM a répondu le 15 nov. 2023
Hello Vickie, On behalf of comfort suites we deeply apologize for the action one of our employees handled this situation. We will definitely speak with that employer and take matters into our own hands. Thank you for your review.

10/10 – Excellent

Talya

Séjour de 1 nuit en novembre 2023
AGM a répondu le 15 nov. 2023
Hello Talya thank you so much for the great view I am glad you had a great stay.

10/10 – Excellent

Stephanie

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
Naomi a répondu le 12 nov. 2023
Thank You for your review!! We are happy you had a positive experience here at Comfort Suites Loveland!! Your feedback is greatly appreciated and we look forward to your next visit! :)Warmly, Front Desk

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en novembre 2023
Naomi a répondu le 12 nov. 2023
Thank You for your review! We are happy you had a nice experience here at Comfort Suites Loveland. Your feedback is greatly appreciated and we look forward to your next visit! Warmly,Front Desk

4/10 – Médiocre

Jamie

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel, commodités
We stayed here specifically for the pool which was very cold! The hot tub was cold as well. The staff was not very friendly, I stood at the check in counter for at least 10 minutes and even though staff walked by doing other things they never greeted me or said they would be with me in a minute. It felt cold and awkward.
Séjour de 1 nuit en octobre 2023
AGM a répondu le 31 oct. 2023
Hello Jamie, On behalf of our staff we are deeply sorry about our staff not being very friendly and you having to wait 10 minutes to get help. We are trying to improve and better our staff. From what I was notified about the pool, the snow and cold weather on Saturday October 28th our pool machine could not keep up and froze. In that case our indoor pool and hot tube could not stay warm.

2/10 – Terrible

Jarrod

Points faibles : État et installations de l’hébergement
POOL/ OUTDOOR HOT TUB ARE AWFUL!!!! We decided to stay here as a “staycation” due to the featured pool and outdoor hot tub, as well as proximity to other attractions. It is Colorado, and it was 25° and snowing, because it’s Colorado. The OUTDOOR hot tub was less than luke-warm bath water with no jets. Every guest was complaining about it. How do you have an outdoor HOT tub in Colorado that’s not HOT when it’s cold out!?!? The indoor pool was so cold and had so much chlorine in it that my kids stayed in for less than 5 minutes before getting out. We decided to just head back to the room and watch a movie, which would have been great except the TV didn’t work!!!! We ended up just saying the heck with it and went home. What a disappointing experience and total waste of money. I would not recommend to anybody else.
Séjour de 1 nuit en octobre 2023
AGM a répondu le 2 nov. 2023
Hello Jarrod, due to the weather we had on Saturday, October 28th our machine heater could not keep up with the cold and shut down. We have it fixed and on behalf of our team at Comfort Suites we are deeply sorry about your stay experience.

10/10 – Excellent

James, Kilgore

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Rooms are always nice and the staff friendly and efficient. This particularity there was a girl working in the breakfast area that kept everything clean and well stocked and did it with a smile on her face
Séjour de 1 nuit en octobre 2023
AGM a répondu le 2 nov. 2023
Hello James, I highly appreciate your review thank you so much for choosing to stay at Comfort suites in Loveland.