Terrace/patio

Reviews of Hotel La Solitude

4 out of 5
Hotel La Solitude
3 Passage Saint Louis, Lourdes, Hautes-Pyrenees

Reviews

8.4

Very good

Rating 10 - Excellent. 115 out of 240 reviews" "
Rating 8 - Good. 77 out of 240 reviews" "
Rating 6 - Okay. 28 out of 240 reviews" "
Rating 4 - Poor. 16 out of 240 reviews" "
Rating 2 - Terrible. 4 out of 240 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location short walk to all major points of interest. Staff are very happy and attentive. We definitely recommend this hotel.
Stayed 3 nights in Oct 2023
Response from Thomas - Guest Relations on Oct 23, 2023
Dear Stephen, Thanks for you kind feedback !We hope to see you again soon,

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay.
I loved this hotel and I will definetly be back for a longer stay in 2014.
Stayed 3 nights in Aug 2023
Response from Thomas - Guest Relations on Oct 17, 2023
Dear Brian, Thanks for your kind feedback !Hope to see you next year. Kind regards

8/10 Good

JAMES, RIDGELAND

Liked: Cleanliness, staff & service
Parking was very tight and difficult. Meals were soso. Dining room was very noisy.
Stayed 3 nights in Sep 2023
Response from Thomas on Sep 30, 2023
Dear James,Thanks for your feedback,It'll be a pleasure to welcome you again next year !

4/10 Poor

Winston

Stayed 3 nights in Sep 2023
Response from Thomas on Sep 30, 2023
Dear Winston, Thanks you for taking time to leave us a comments. We're so sorry to see that you didn't enjoyed your stay.Could you please tell us more about that ? Kind regards

4/10 Poor

Margaret

Travelled with family
Liked: Amenities
Disliked: Cleanliness
I’ve stayed at the property many times before, but this time, whereas there has been enormous improvements with the foyer and reception area. The menu was small, hugely expensive service was slow. The bedroom was more like a hostel bedroom. It was so small that the armchair was by my bed so I couldn’t get out. I asked them to remove the armchair which was not done. There was no shampoo, it really was like being in a hostel, I would never go back
Stayed 7 nights in Aug 2023
Response from Thomas - Guest Relations on Sep 7, 2023
Dear Margaret, We are sorry to hear that your stay with us did not live up to your expectations. Although we are very concerned about the cleanliness of our rooms, we find it strange that you missed so many things. Did you report this to reception? Our staff will be happy to help you with any queries you may have. We hope to see you again! All the best,

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lourdes Stay
Great hotel. Central location. Excellent views
Stayed 6 nights in Jul 2023
Response from Thomas on Jul 29, 2023
Dear Stephen, We'd like to thank you for your kind feedback. We hope you enjoyed your stay with us ! Best wishes

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for an unforgettable stay!
Stayed 2 nights in Jul 2023
Response from Thomas on Jul 18, 2023
Dear Margaret, Thank you so much for you warm feedback ! It's akways a pleasure. Hope to see you soon,

10/10 Excellent

Maria

Travelled with family and small children
Liked: Property conditions & facilities
I have been to Lourdes many times. From the moment we arrived to the day we left the staff were amazing and helpful. Every inch of the hotel was spotlessly clean. The pool was great to relax in. I will be definitely book this hotel every time I go. Thank you for a wonderful 5 days.
Stayed 2 nights in Jun 2023
Response from Thomas on Jul 3, 2023
Dear Maria, Thanks you so much for your kind feedback ! Hoping to welcome you again in Lourdes, Kind regards,

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels I have stayed in Lourdes. The staff were extremely kind and very helpful. We had a fantastic stay and will certainly return. The beds were so comfortable and the rooms were so clean. I’m particularly fussy and this hotel was perfect.
Stayed 2 nights in Jun 2023
Response from Thomas on Jul 12, 2023
Dear Maria, Thanks for your kind and warmful feedback. We're so happy you enjoyed your stay here in La Solitude. Hope to see you soon !Take care.

6/10 Okay

Paul

The hotel is okay. We stayed in a room right next to the river so the view was great. However the room was dated and although it was supposed to be a double room it had an extra single bed which made it crowded in the room. The parking lot is very difficult to get to and had an unsafe entrance especially for motorcycles. It has a steep ramp with sharp turns and it is painted grey. The top of the ramp gets wet making the whole situation extremely un safe. After much arguments about why I could not safely park a large motorcycle there, they did eventually offer me a spot in an outside parking lot of another hotel they had down the street.
Stayed 1 night in May 2023
Response from Thomas on Jul 3, 2023
Dear Paul, We would like to thank you for your comment. We are aware that some of our rooms need to be modernized. Some 40 rooms are renovated every year. We hope to see you again very soon so that you can enjoy our new rooms. Best regards,

10/10 Excellent

Jacqueline

Stayed 2 nights in May 2023
Response from Thomas on Jul 3, 2023
Dear Jacqueline,Thank you so much for your feedback. Hope you've enjoyed your stay ! Kind regards,

4/10 Poor

RENATO, Bellflower

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not stay on this hotel , they transferred us to another hotel.
Stayed 3 nights in Mar 2023

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Kristopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was astoundingly good. All staff that we interacted with were very friendly, polite and super accommodating. For us it was a one night crash pad before flying out but the stay here was top notch
Stayed 2 nights in Sep 2022

8/10 Good

Martin, Skippack

Travelled with group
Liked: Cleanliness, staff & service
Very convenient Great view No Wi-Fi in the whole area of the room
Stayed 1 night in Sep 2022

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
it was a fantastic location and lovely pool
Stayed 2 nights in Aug 2022

10/10 Excellent

Nadege

Stayed 1 night in Jul 2022

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location, view, staff , and service!!!
Stayed 19 nights in Jul 2019

8/10 Good

Oory

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice place.
I little difficult to enter with the car, but great location, and great place in the middle.
Stayed 1 night in Aug 2019
Response from La réception on Dec 10, 2019
Thank you for taking your time and sharing your experience in our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2019

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
My stay was lovely in every respect, have stayed here many times
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Sep 2019

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and we had a really lovely room with a view of the river . It was great to have a kettle as well as us Irish like our cuppa !
Great view of the river
Stayed 4 nights in Sep 2019

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
its tired needs uplifting Liked location Pool just a plunge pool with no real swimming room
Stayed 7 nights in Aug 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central
Great place to stay; very clean rooms; well located for visited Lourdes
Stayed 7 nights in Jul 2019

8/10 Good

Titus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lourdes Solidified
Was good,great location
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To get to parking you have to go down a very narrow street and make a blind turn with a very steep slope.
Stayed 2 nights in Jun 2019
Response from Vanessa on Jun 21, 2019
Dear guest, We thank you for your feedbacks. The hotel are equiped with 2 parking space. One parking is in the hotel, our hotel staff will advice and give you the important information about parking in the hotel. For a bigger cars or mini van or even busses , the 2nd parking is located 3 mins away by walk from the hotel. it is secured and with the bigger space. Best regards, Front Disk

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Air conditioning was not working in the room, when we asked the reception staff we were told that it was too cold for air conditioning and suggested we open the French door to get air into the room. The was no mention when we booked to say AC was seasonal. Jacuzzi was not working. Safe in wardrobe was not fixed to the wall, just loose on the shelf. No handle on French doors, had to put your finger in a hole to open it, it also meant the door was unlocked all the time. Not enough socket in room Breakfast was poor, scrambled eggs were made from powder eggs !!! why ?
Stayed 2 nights in May 2019
Response from Vanessa on Jun 10, 2019
Dear Valued Guest, We thank you for your visit and for taking time to write your review. We are sorry for any inconvenience caused during your stay. We make sure to do improvements during your next visit. We hope to welcome you for a future stay in Lourdes, Best regards, Reception

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in May 2019
Response from Vanessa on Jun 10, 2019
We thank you for giving us an excellent note. We hope to see you in your next travel in Lourdes. Best regards, Front disk

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Very helpful, always willing to help!!
Stayed 1 night in May 2019
Response from Vanessa on Jun 10, 2019
We appreciate so much that you have a good stay in the hotel. We always do our best, for the best of our clients. Best regards, front disk

4/10 Poor

YONG MEI

Disliked: Property conditions & facilities, room comfort
How could it be a 4-star hotel?
We stayed one night in late April 2019. We were given a room on the top floor which is like an attic. The room itself is very very basic. It's definitely not look like a 4-star. But the bathroom is even worse. For the shower, it doesn't even have a shower curtain. If you take shower, you will wet the whole bathroom. So we didn't take a shower. Fortunately it was only one-night stay. At night, we realized the temperature control didn't work either. The room was very hot. It was raining hard so we couldn't keep the window open. When we were checking out, I complained to a hotel staff. She said why we didn't tell her earlier. Well, when we were checking in, we were told the hotel was fully booked. I didn't think they could move us to a better room. Also we had a very tight schedule and we didn't know the room temperature control didn't work either. Anyway, it was very very disappointed. The only thing good is the hotel's location. It's right in the center. What threw me off is how could a 4-star hotel has a such bad facility??? I think the hotel should have discounted our room rate.
Stayed 1 night in Apr 2019
Response from Vanessa on Jun 10, 2019
Your feedback is very important to us. We apologize for the inconvience during your stay in the hotel. We make sure to make improvements in the room also to have a good stay in the hotel. Best regards, front disk

10/10 Excellent

Edelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with kind and caring staff!!
Loved the hotel and the staff were so kind and couldn't do enough. We got there to late to arrange some equipment for my disabled elderly mother so they went off and found it for us which really made the stay even better and we were able to relax more so would most definitely stay there again. The only thing I wasn't overly impressed with was the actual food at breakfast - very bland and not much imagination but it wouldn't stop me for coming back again.
Stayed 3 nights in Sep 2018

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was wonderful....wished it had more of cooked breakfast....
Stayed 3 nights in Sep 2018
Response from Florent on Oct 7, 2018
Dear Mrs Caroline, Thank you to taking time to write a review ! We will take note of your request about our breakfast. Best Regards.

8/10 Good

Yoli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Florent on Sep 19, 2018
Thank you for your rate ! Reception Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Great location with good restaurants and shops
Stayed 3 nights in Aug 2018
Response from Florent on Sep 15, 2018
Madam, Sir, Thank you for taking the time to give us a positive feedback. Best Regards, Reception

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'd stay there again
For your stay in Lourdes, I think you'd struggle to find anywhere as good as Hotel La Solitude. Excellent location, great facilities and very kind and helpful staff. We stayed in a family room which was situated over two floors. The beds were comfortable and it was good to have two bathrooms. Tea and coffee making facilities were included and a fridge and safe were provided too. We enjoyed there being an indoor pool and the views from the pool patio are majestic. We stayed on a B&B basis. There was a good choice on the breakfast menu, so I'd say that there was something for everyone. What could have made our stay better? Difficult to find fault. However, the air conditioning fan in the room was somewhat rattly, which was irritating but you did get used to it (air conditioning did mean that we had a comfortable night's sleep). I must acknowledge that while we appreciated the hotel providing soya milk (two in our party have to avoid dairy), it would have been nice if a dairy-free alternative to butter was available - sorry, I'm a toast for breakfast person. Nonetheless, don't let these two minor comments put you off staying here. Based on our very recent experience, you'll have a comfortable stay.
Stayed 4 nights in Aug 2018
Response from Florent on Sep 15, 2018
Sir Anthony, Thank you for taking the time to write this long and complete comment ! We are very happy to know how good was your stay in our hotel ! We will take note of your difficulties to have an alternative to butter and we will transmit this information to the kitchen team. Best Regards

6/10 Okay

Nelson

Stayed 3 nights in Aug 2018
Response from Florent on Sep 19, 2018
Thank you for your rate, we will do our best to get 5-stars on your next stay. Reception Team

10/10 Excellent

Kim, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean room & common areas, ample amenities. We used the pool and were the only ones there. The rooftop deck has beautiful views. Our room was comfortable & cleaned regularly. Having the bar/restaurant/cafe in the building was convenient. Front desk was able to call an airport shuttle for us. Location met my expectations.
Stayed 1 night in Aug 2018
Response from Florent on Sep 15, 2018
Dear Kim, Thank you for taking the time to write this comment. We are happy to know you enjoyed your stay in our hotel. Best Regards, Hotel Solitude Reception

8/10 Good

Vilma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Florent on Sep 21, 2018
Merci pour votre note ! La réception

10/10 Excellent

Jeanvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was amazing. Our room had the gorgeous view of the river. The beds were very comfortable, the bathroom was very clean and up to date. The breakfast buffet was outstanding! I would like be to stay at this hotel again.
Stayed 3 nights in Jul 2018
Response from Florent on Sep 15, 2018
Dear Jeanvie, We are happy to know you enjoyed the view during your stay and we would be happy to welcome you again ! Best Regards,

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort
Great staff - great view from balcony of Gave River - excellent bar service - front desk could use some work on ordering taxis — too defensive and different procedures from different clerks. Great stay and will stay there again
Stayed 7 nights in May 2018

10/10 Excellent

Odarka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

10/10 Excellent

Marija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

10/10 Excellent

Gizela Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply great!
The hotel was perfect for our family! It was very close to everything and so well kept! The hotel staff were all great and made sure our stay with them was very pleasant & comfortable. Great hotel and we will definitely be back! Thank you La Solitude!
Stayed 3 nights in May 2018

10/10 Excellent

guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Amazing staff- all languages spoken! Breakfast buffet was excellent! The view of the city, Basilica & castle was unbelievable! Very central to everything
Response from François COMPAGNET - Directeur Hôtel La Solitude on May 8, 2018
Dear Guadalupe, Thank you so much for your nice review. We are happy to read that you had a wonderfull stay with us and we hope to wecome you for a future stay ! Best regards

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Bernadette, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, excellent staff and facilities
We were much enjoyed our stay, as the staff were respectful, helpful and friendly. Food was varied and of good quality, including gluten-free bread on request.
Stayed 4 nights in Oct 2017