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Reviews of Breckinridge Inn & Convention Center

2.5 out of 5
Breckinridge Inn & Convention Center
Breckenridge Lane, 2800, Louisville, KY

Reviews

8.2

Very good

Rating 10 - Excellent. 389 out of 1000 reviews" "
Rating 8 - Good. 404 out of 1000 reviews" "
Rating 6 - Okay. 117 out of 1000 reviews" "
Rating 4 - Poor. 51 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
We thought we had the wrong address... it’s one of those trips where you realized you are going to stay at Bates Motel for one night. Everything was super tired and it felt like a time capsule from 1983. Nothing had been updates except from the shower curtain (no hint here on the Bates Motel comparison). We also learned from our friends whom we visited that the Hotel was going to change owners within the next month and that a major renovation/ tear-down was in the plans for this hotel. I would have liked to pay a lot less for this experience!
Stayed 1 night in Jun 2021
Response from ROY HUBER, GM on Jun 18, 2021
I APOLIGIZE THAT YOU DID'T ENJOY YOUR STAY WITH US. THE HOTEL UNDERWENT A COMPLETE RENOVATION IN 2018. YOU ARE CORRECT THAT THE HOTEL IS GOING TO BE DEMOLISHED TO MAKE WAY FOR A BAPTIST HEALTHCARE FACILITY, NOT DUE TO ANY ISSUES WITH THE HOTEL. WE ARE COMMITED TO UPHOLDING THE STANDARDS THAT HAVE BEEN IN PLACE SINCE I HAVE BEEN HERE WHICH IS 33 YEARS. THANK YOU FOR YOUR COMICAL COMMENTS.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Southern style really sparked our eye of uniqueness! Loved the style, the very kind people here, and the cleaness of the property/ room. 5 stars and have already recommended to people.
Stayed 2 nights in Jun 2021
Response from ROY HUBER, GM on Jun 15, 2021
THANK YOU FOR YOUR REVIEW

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Did not like any part of this “hotel” couldn’t leave quick enough.
Stayed 1 night in Jun 2021
Response from ROY HUBER, GM on Jun 18, 2021
I'M SORRY YOU DIDN'T ENJOY YOUR STAY WITH US.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2021
Response from ROY HUBER, GM on Jun 18, 2021
THANK YOU FOR YOUR REVIEW.

4/10 Poor

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool was closed from 230 until the next day.
Stayed 1 night in May 2021
Response from ROY HUBER, GM on Jun 1, 2021
I APOLIGIZE FOR THE CLOSING OF THE POOL. BEING A 9' DEEP POOL WE ARE REQUIRED TO HAVE A LIFEGUARD AND WITH THE CURRENT JOB MARKET WE ARE UNABLE TO HIRE ENOUGH GUARDS.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from JESSICA on May 29, 2021
THANK YOU FOR YOUR REVIEW!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for us. Close to family & friends.
Stayed 3 nights in May 2021
Response from JESSICA on May 23, 2021
THANK YOU FOR YOUR REVIEW!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
WiFi password not obvious and staff did not tell us when checking in. Also no microwave in room.
Stayed 1 night in May 2021
Response from ROY HUBER, GM on May 17, 2021
I APOLIGIZE ABOUT THE WIFI, THE PASSWORD SHOULD HAVE BEEN PRINTED ON THE KEY CARD ENVELOPE.

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021
Response from ROY HUBER, GM on May 17, 2021
THANK YOU FOR YOUR REVIEW. I APOLIGIZE THAT WE MISSED SOMETHING THAT PREVENTED YOU FROM GIVING US A 10

6/10 Okay

Robert

Liked: Staff & service
Breck hotel
No coffee in lobby. Coffee maker in room did not work. Nice jazz blues lounge .
Stayed 2 nights in May 2021
Response from ROY HUBER, GM on May 17, 2021
I APOLIGIZE FOR THE INCONVENIENCES. COFFEE IS ONLY IN THE LOBBY UNTIL MID AFTERNOON, BUT WE COULD HAVE REPLACED YOUR COFFEEMAKER HAD WE KNOWN.

4/10 Poor

Verified traveller

Travelled with family, Business traveller, Travelled with pets
Liked: Staff & service
Uncomfortable, fridge not working, got woken up a few times by loud people in the halls.
Stayed 1 night in May 2021
Response from ROY HUBER, GM on May 17, 2021
I AM SORRY THAT YOU HAD THE EXPERIENCE YOU DID AT OUR HOTEL. WE COULD HAVE CHANGED OUT THE REFRIGERATOR HAD WE KNOWN IT WAS NOT WORKING.

8/10 Good

Verified traveller

Stayed 2 nights in May 2021
Response from JESSICA on May 23, 2021
THANK YOU FOR YOUR REVIEW!

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 1 night in May 2021
Response from ROY HUBER, GM on May 20, 2021
THANK YOU, GLAD YOU ENJOYED YOUR STAY

8/10 Good

Nicole

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from ROY HUBER, GM on May 10, 2021
THANK YOU FOR YOUR REVIEW, GLAD WE MET YOUR EXPECTATIONS.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very pleasant stay and the staff was very friendly and helpful.
Stayed 3 nights in Apr 2021
Response from ROY HUBER, GM on May 5, 2021
THANK YOU FOR YOUR REVIEW, I AM GLAD YOU WERE PLEASED WITH YOUR STAY.

2/10 Terrible

Doug

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
This place can’t get bulldozed fast enough. It’s filthy; there were at least three different people’s hair on the wall in the shower. I wouldn’t walk barefoot in the room due to the carpet being so bad. I should’ve just slept in my car!
Stayed 1 night in May 2021
Response from ROY HUBER, GM on May 4, 2021
I'M SORRY WE DID NOT MEET YOUR EXPECTATIONS

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location of the bar.
Stayed 1 night in Apr 2021
Response from ROY HUBER, GM on May 1, 2021
GLAD YOU ENJOYED YOURSELF. HOPE TO SEE YOU AGAIN.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievably friendly. We had special computer needs, and they went above and beyond to help us.
Stayed 2 nights in Apr 2021
Response from ROY HUBER, GM on Apr 27, 2021
I'M GLAD YOU HAD A GREAT STAY WITH US. HOPE TO SEE YOU AGAIN. THANK YOU.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. I stay here whenever I travel through Louisville.
Stayed 1 night in Apr 2021
Response from ROY HUBER, GM on Apr 26, 2021
THANK YOU FOR YOUR REVIEW AND WE APPRECIATE YOUR BUSINESS

6/10 Okay

Verified traveller

Travelled with family, Business traveller, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Present outdoor area needs renovated
Stayed 1 night in Apr 2021
Response from ROY HUBER, GM on Apr 26, 2021
THANK YOU FOR YOUR REVIEW, BUT NOT QUITE SURE WHAT YOU ARE REFERRING TO ?

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Apr 2021
Response from ROY HUBER, GM on Apr 21, 2021
SORRY YOU WEREN'T PLEASED WITH YOUR STAY. WISH YOU HAD LET US KNOWN WHERE WE DROPPED THE BALL.

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This is a local hotel so my family got there at 3pm and I didn’t get off work until 6:15pm. The desk clerk would not let my family in their rooms until I got there because they were in my name although they had a receipt of the reservations and I called to verify he was my husband. Also they would not give a late checkout to 2pm to accommodate my telework. We paid for 2 rooms for 2 nights.
Stayed 2 nights in Apr 2021
Response from ROY HUBER, GM on Apr 7, 2021
I APOLIGIZE FOR THE SITUATION YOU ENCOUNTERED, BUT OUR POLICY IS THE PERSON CHECKING IN MUST HAVE A PICTURE ID THAT MATCHES THE CREDIT CARD AND THE RESERVATION.

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant Stay
A pleasant stay despite the lack of services indicated on the site (COVID). Did have an urn of hot coffee in the morning and fridge in the room which was unexpected. Easy access to freeway but quiet country feel.
Stayed 2 nights in Apr 2021
Response from ROY HUBER, GM on Apr 7, 2021
I APPRECIATE YOUR REVIEW AND GLAD YOU ENJOYED YOUR STAY. HOPEFULLY WE CAN GET THINGS BACK TO NORMAL SOON.

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Nice place. Passing through..loved the flowering trees.. beautiful
Stayed 1 night in Mar 2021
Response from Jessica on Apr 6, 2021
Roman, thank you for your review!

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Dogs next time
Our stay was very comfortable, and we enjoyed our room so much. However, the next time we stay, I will request a room that isn't beside (close to) another room with dogs. Our room was beside a room with big dogs that barked a lot. At around 12:30 that night, the occupant began a loud lecture with his little girl(s). The door to their room began opening a lot after that, and every time the dogs began barking. This went on until after 2:30am. I'm not sure what was happening.
Stayed 1 night in Apr 2021
Response from ROY HUBER, GM on Apr 7, 2021
I APOLIGIZE FOR THE SITUATION WITH THE GUESTS NEXT TO YOU. THEY WERE ACTUALLY EVICTED FOR THEIR BEHAVIOR, UNFORTUNATELY ONE DAY TOO LATE

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I was not allowed to check it had to find somewhere else
Stayed 1 night in Apr 2021
Response from MANAGEMENT on Apr 6, 2021
We do apologize for the inconvenience. Unfortunately our minimum requirement age for check in is 21 years of age.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just a quick getaway for my kiddo and her friend, they swam, we were close to all kinds of food and the zoo where we went to see the japanese light show.
Stayed 1 night in Apr 2021
Response from Jessica on Apr 3, 2021
Thank you for your review!

8/10 Good

Michael

Stayed 1 night in Mar 2021
Response from ROY HUBER,GM on Apr 9, 2021
THANK YOU FOR YOUR REVIEW

8/10 Good

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from JESSICA on Mar 28, 2021
RICK, THANK YOU FOR YOUR REVIEW!

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2021
Response from JESSICA on Mar 28, 2021
THANK YOU FOR YOUR REVIEW!

10/10 Excellent

Jaymisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from JESSICA on Mar 14, 2021
THANK YOU FOR YOUR REVIEW!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Friendly staff, good service. Room was clean and comfortable. We have stayed here twice now, and we have had a positive experience both times.
Stayed 1 night in Feb 2021
Response from JESSICA on Mar 1, 2021
THANK YOU FOR YOUR REVIEW!

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Price, location and very helpful and courteous staff, room was clean but decor, furniture and general look felt tired and smelled like somebody smoked there not so long before my stay.
Stayed 3 nights in Feb 2021
Response from ROY HUBER, GM on Mar 1, 2021
THANK YOU FOR YOUR REVIEW. WE ARE 100% SMOKE FREE BUT SOMETIMES GUESTS DON'T ADHERE TO THAT RULE AND I APOLIGIZE YOU HAD TO DEAL WITH THAT.AND WE ACTUALLY DID A TOTAL RENOVATION IN 2018.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from ROY HUBER, GM on Feb 27, 2021
THANKS FOR YOUR REVIEW, HOPE TO SEE YOU SOON.

8/10 Good

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for the money
For the price this is a great hotel! The rooms are decent and clean and the staff is very nice. Is it a super fancy hotel? No. But it’s a great deal for the price.
Stayed 1 night in Feb 2021
Response from ROY HUBER, GM on Feb 26, 2021
GREAT DEAL FOR THE PRICE SUMS IT UP. THANK YOU FOR YOUR REVIEW.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Very run-down, old. Nice folks at the front desk. Room was freezing when I walked in and heater is old, noisy and inneficient.
Stayed 1 night in Feb 2021
Response from ROY HUBER, GM on Feb 23, 2021
WE APPRECIATE YOUR REVIEW, BUT BY BEING ANONYMOUS WE HAVE NO IDEA WHAT HVAC UNIT IS NOISEY TO BE ABLE TO ADDRESS THE SITUATION. ALSO THE ENTIRE PROPERTY WAS RENOVATED IN 2018.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exciting time
Other than the fire, very nice!
Stayed 1 night in Feb 2021
Response from ROY HUBER, GM on Feb 22, 2021
THANK YOU FOR YOUR REVIEW IN SPITE OF THE SITUATION. IF YOU DID NOT KNOW THE DETAILS, SOMEONE SET FIRE TO SOME TRASH IN THE GUEST LAUNDRY AREA, ANOTHER GUEST PUT IT OUT RELATIVELY QUICK SAVING US FROM A DISASTER. I HAVE BEEN HERE 33 YEARS AND THIS IS ONLY THE THIRD TIME WE HAVE HAD A FIRE AND EACH ONE WAS SMALL. WE HOPE TO SEE YOU AGAIN SOON AND WE WILL TRY TO LIMIT THE EXCITEMENT.

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from ROY HUBER, GM on Feb 21, 2021
WE APPRECIATE YOUR REVIEW, HOPE TO SEE YOU AGAIN SOON.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel a lot and stay in many different hotels. I rarely do reviews, but have to on this occasion. The rooms here are good, but what makes Breckenridge Inn so great is the service. All of the staff was friendly and helpful, particularly the front desk manager, Jessica. Her pleasantness and helpfulness made this the best stay I've had at a hotel. This was my second here. Hopefully I'll have opportunity to come back some time.
Stayed 4 nights in Feb 2021
Response from ROY HUBER, GM on Feb 19, 2021
THANK YOU. I AM GLAD WE MET YOUR EXPECTATIONS, THAT IS WHAT WE ARE HERE FOR AND WE HOPE TO SEE YOU AGAIN SOON

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2021
Response from JESSICA on Feb 28, 2021
THANK YOU FOR YOUR REVIEW!

10/10 Excellent

anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time
Very nice I will stay there in the future.
Stayed 1 night in Feb 2021
Response from JESSICA on Feb 13, 2021
ANTHONY THANK YOU FOR YOUR REVIEW!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and the rooms are clean. The beds are comfortable
Stayed 1 night in Feb 2021
Response from ROY HUBER, GM on Feb 10, 2021
THANK YOU VERY MUCH. WE'RE GLAD WE MET YOUR EXPECTATIONS, HOPE TO SEE YOU AGAIN SOON.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit as always Jessica and staff are awesome They go out of their way to help with ANYTHING My autistic grandson loves your pool
Stayed 1 night in Feb 2021
Response from JESSICA on Feb 8, 2021
DEBORAH, THANK YOU FOR YOUR REVIEW!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a nightclub in the basement of the facility.
Stayed 1 night in Feb 2021
Response from JESSICA on Feb 8, 2021
THANK YOU FOR YOUR REVIEW!

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jan 2021
Response from JESSICA on Feb 16, 2021
THANK YOU FOR YOUR REVIEW!

10/10 Excellent

Kayla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay experience
Great service great hotel !!!
Stayed 1 night in Jan 2021
Response from JESSICA on Feb 1, 2021
KAYLA THANK YOU FORYOUR REVIEW!

8/10 Good

CRAIG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good and staff was very helpful
Stayed 1 night in Jan 2021
Response from KK on Jan 29, 2021
Craig, Thank you so very much for your review, we appreciate you staying with us. We pride ourselves on making our guests happy and satisfied. We hope to see you again real soon.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay great room
Stayed 3 nights in Jan 2021
Response from JESSICA on Jan 26, 2021
ALAN, THANK YOU FOR YOUR REVIEW!

10/10 Excellent

Feliz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from KK on Jan 25, 2021
Feliz, Thank you so much for your review, we are so glad that you enjoyed your stay and hope to see you again real soon. Have a great day.

10/10 Excellent

Brenda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great!
Stayed 2 nights in Dec 2020
Response from JESSICA on Jan 24, 2021
Brenda thank you for your review!