Front of property

Reviews of Best Western Green Tree Inn

2.5 out of 5
Best Western Green Tree Inn
1425 Broadway Street, Clarksville, IN

Reviews

7.8

Good

Rating 10 - Excellent. 385 out of 1007 reviews" "
Rating 8 - Good. 331 out of 1007 reviews" "
Rating 6 - Okay. 143 out of 1007 reviews" "
Rating 4 - Poor. 78 out of 1007 reviews" "
Rating 2 - Terrible. 70 out of 1007 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Greg

Business traveller
Was nice
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Thank you for staying, come back in town and enjoy our beautiful city!

6/10 Okay

Bob

Travelled with family, Business traveller
Disliked: Staff & service
The television didn't work when we checked in on Friday nobody bothered to come look at it until we complained for the 4th time about 10 pm on Saturday. Asked for a discount on my stay only manager can do that he's not in on the weekends. Will Never use that hotel again even though i'm a rewards member. Very disappointed Bob
Stayed 3 nights in Mar 2024
Response from GM on Mar 26, 2024
We are sorry to hear you had all these issues with your stay. I am working with my team members to be more helpful with these issues moving forward.

2/10 Terrible

Lizzete

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t what Expedia said, it wasn’t what it said, make you confused with another property close by….. It’s a scam
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
We sorry to hear we didn't meet your expectations on your stay please let us know what we could have done better.

10/10 Excellent

ginny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Thank you for choosing us to stay with please come back anytime!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Great breakfast. Very comfortable and a great price.
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Thank you so much for staying please come back anytime and enjoy our wonderful city.

8/10 Good

Gretchen

Travelled with partner
Liked: Cleanliness, staff & service
Bathroom light was on motion activated and came on in middle of night when having to get up to use bathroom. Not necessary. Disturbed others
Stayed 1 night in Mar 2024
Response from GM on Mar 10, 2024
Thank you for staying with us we are sorry to her about this issue.

8/10 Good

Tamaria W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was near our destination and convenient to restaurants and shopping. Very nice and clean. Only problem was with the electronic card keys for unlocking door. We weren't the only one, as our neighbors were having the same problem. If that is fixed, then there would be nothing to complain about. Breakfast was very good, and we would definitely stay there again.
Stayed 1 night in Feb 2024
Response from GM on Mar 8, 2024
Thank you for stay with us, we are sorry to hear about your issue with the locks on the door we are working hard to get those fixed.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Mar 10, 2024
Thank you for staying please come back and see us and our wonderful city again.

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 5, 2024
We are sorry to see we didn't meet you expectations.

10/10 Excellent

andrew

Liked: Cleanliness, amenities
Great amazing
Stayed 2 nights in Feb 2024
Response from GM on Mar 5, 2024
Thank you so much for staying with us please come back and see us anytime!

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk services. Beautifully laid iut rooms.
Stayed 1 night in Feb 2024
Response from GM on Feb 29, 2024
Thank you for the prefect review, please come back anytime!

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very friendly
Stayed 1 night in Feb 2024
Response from GM on Feb 29, 2024
Thank you for the perfect score, and mentions of our staff and the cleaniness

6/10 Okay

Todd

Stayed 3 nights in Feb 2024
Response from GM on Mar 22, 2024
We sorry to hear we didn't meet your expectations on your stay please let us know what we could have done better.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, no problems
Stayed 1 night in Feb 2024
Response from GM on Feb 29, 2024
John, Thank you for choosing to stay with us, please come back soon!

10/10 Excellent

Beverly, Danville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 29, 2024
Thank you for choosing us to stay with, please come back anytime! Enjoy our beautiful cities!

10/10 Excellent

Karl

Stayed 1 night in Feb 2024
Response from GM on Feb 29, 2024
Thank you for choosing to stay with us, please come back anytime and enjoy the sightseeing around town!

10/10 Excellent

Marion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quick stay.
Stayed 1 night in Feb 2024
Response from GM on Feb 22, 2024
Thank you!

6/10 Okay

Carrie

Stayed 2 nights in Feb 2024
Response from GM on Mar 22, 2024
We sorry to hear we didn't meet your expectations on your stay please let us know what we could have done better.

8/10 Good

Marco, Myrtle Beach

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly
Stayed 4 nights in Jan 2024
Response from GM on Feb 12, 2024
Thank you for staying with us. I will make sure my staff hears this.

10/10 Excellent

Jeffrey W

Stayed 4 nights in Jan 2024
Response from GM on Mar 22, 2024
Thank you for your review it means a lot, please come back anytime and enjoy our beautiful city.

8/10 Good

Danny, Syracuse

Travelled with partner
Liked: Cleanliness
This hotel is just an average hotel. For the price and location it works. Okay but could use some fixing up.
Stayed 1 night in Jan 2024
Response from GM on Mar 8, 2024
Thank you for staying with us, we are working to update our rooms and the rest of the hotel this year.

8/10 Good

Alton

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Employees were very courteous. Breakfast bar needs some work. Egggs look like they were 2 weeks old. Other than that the room was clean and warm.
Stayed 1 night in Jan 2024
Response from GM on Mar 8, 2024
Thank you for staying with us! Please come back anytime

10/10 Excellent

Beverly, Danville

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from GM on Mar 8, 2024
Thank you for staying with us please come back any time!

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Feb 12, 2024
Thank you for choosing to stay with us.

6/10 Okay

kristina

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Tequila

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

William, Bloomington

Liked: Cleanliness
Stayed 1 night in Dec 2023

2/10 Terrible

Pamela

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, dirty, dirty!!!! We were with another group had several rooms booked. Bed bugs alive and dead were found. Noticed through the windows that several rooms next to us were torn up with no mattress and bed frames against the walls. We were anxious all night and glad to be on our way the next morning! Area was very questionable. One large section of the hotel/motel was burned out with fencing around. Not sure what caused the fire - was it electrical? It was definitely an experience I do not want ever again.
Stayed 1 night in Dec 2023

2/10 Terrible

Raymond C

Travelled with family, Travelled with pets
Disliked: Staff & service
Website said pet friendly but they refused to let me stay because I had a cst
Stayed 1 night in Dec 2023
Response from Nicole on Jan 4, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly. Ckean
It was clean. Had quiet guests around us. Staff was friendly.
Stayed 2 nights in Dec 2023
Response from GM on Jan 4, 2024
Thank you please come visit again!

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
Thank you

8/10 Good

Lavern L

Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
Thank you

8/10 Good

Bruce, Jeffersonville

Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
Thank you

10/10 Excellent

Jaime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience.
Very nice checking. Fast and friendly even though it was after midnight.
Stayed 1 night in Dec 2023
Response from GM on Dec 22, 2023
Thank you so much for the kind words. Please come back and see us!

2/10 Terrible

Edward A.

Disliked: Staff & service, property conditions & facilities
The attitude of check in and out staff member changed dramatically. I asked to extend separately the next night, Sunday since I would be working extra hours on Sunday. I didn't sense an issue. Sunday, I asked about the stay - since the room curtains were set open, and no "privacy card" was on the outside of the door. I didn't receive any calls or notice. The same desk clerk seemed irritated and said since I booked online that she couldn't extend the stay, and that they room had been cleared on day shift (without any word.) There were only 5 cars in front of rooms, and this was about 7 p.m. so it wasn't sold out. No indication she would make a room available was made; and made it a point to say a 2nd time, I had booked the room online, and she couldn't extend the stay. I left the room card, and thanked her any ways. I don't plan to stay at Green Tree, or likely Best Western again.
Stayed 2 nights in Dec 2023
Response from GM on Dec 21, 2023
I am extremely sorry for this issue. I will speak to my staff about this and fix that from ever happening again.

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Thank you for staying with us, sorry we didn't exceed your expectations. Please let us know what we can do better.

10/10 Excellent

Aarone

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from GM on Dec 18, 2023
Thank you for staying with us please come back to see us!

2/10 Terrible

Samuel

Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Thank you for staying with us, sorry we didn't exceed your expectations. Please let us know what we can do better.

8/10 Good

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 15, 2023
Thank you for choosing us to stay with!

8/10 Good

gabriel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Response from GM on Feb 12, 2024
Thank you for staying with us.

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 15, 2023
Thank you for choosing us to stay with!

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful time!
Stayed 1 night in Dec 2023
Response from GM on Dec 15, 2023
Thank you for choosing us to stay with!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Dec 15, 2023
Thank you for choosing us to stay with!

10/10 Excellent

charles a

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good rest
I always visit this are 3-4 times a year
Stayed 1 night in Nov 2023
Response from GM on Dec 15, 2023
Thank you for choosing us to stay with!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place for a quick stay
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Thank you for choosing our hotel to stay, please come see us again.

8/10 Good

Myra

Business traveller
Liked: Cleanliness, staff & service, amenities
I stayed here on vacation when I was single back in the early 90s.. at the time the rooms were pretty much the same but still clean and there hasn’t been any damage to the second block of rooms. Being able to park at the door if the unit was helpful as I don’t get around as well I used too. Would be helpful to have another ice machine at the far end of the building so one doesn’t have to go so far to get ice or to go eat the breakfast which, by the way was fantastic from everything that I’ve seen and pictures and reviews. Were it not for the burned up building everything would’ve gotten a five.
Stayed 1 night in Nov 2023
Response from GM on Nov 20, 2023
Thank you for staying with us, we are working on making it easy for guest to get around the property and get ice or breakfast. Please come back and see us anytime.

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and staff was very nice
Response from GM on Nov 20, 2023
Thank you for choosing us to stay with, please come back anytime you are in town.

10/10 Excellent

Leroy

Stayed 1 night in Nov 2023
Response from GM on Dec 18, 2023
Thank you for staying with us, please come back and see us anytime you are in town.

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities
This a great place to stay if you have shopping in the outlet mall, in Louisville and the close malls on your list! Definitely will be back here next year! It was a 2 night girls weekend and we loved staying here!
Stayed 2 nights in Nov 2023
Response from GM on Nov 16, 2023
Thank you so much for staying with us, please come back a stay anytime.

10/10 Excellent

Malinda, South Beloit

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked that the property was all on one level. The breakfast was good. The staff were nice. I didn’t like that part of the property had experienced a fire and there was a lot of broken glass in the parking lot. The room was comfortable just a little outdated.
Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
Thank you for staying with us please come back anytime!