4/10 Poor
Loraine
Travelled with family
Apr 7, 2024
Liked: Staff & service
Warning: make sure you do not go here when there is a football tournament! This was not the peaceful break I was expecting due to a huge children's football tournament taking place at the University. I arrived with kids throwing tissue from the balcony at us whilst checking in and with noise every night with them running up and down the halls and knocking on our doors then running away. We wanted to use the pool but it was too busy plus there was an argument between one of the football dad's and security. Check swimming times. As we tried to go when everyone was at the tournament but was not able to. We thought that perhaps we should order breakfast in bed to avoid the crowds but the order menu was at reception and we were already in our pyjamas so we thought we'd just go to breakfast abit later the next morning. Breakfast by the way is only 7-9am - which I don't think is long enough at all. Anyway, the hotel is currently being refurbished so breakfast was served in little board rooms with no windows which obviously was occupied by the football teams so we didn't end up having breakfast as it was all too loud with children screaming. We went out for breakfast then when we got back our room was already being cleaned even though our check-out was at noon! So make sure there isn't a football match if you want a peaceful spa break here. However, the staff seemed to be very nice and the rooms clean. Our room was quite hot though.
Loraine
Stayed 2 nights in Apr 2024