The ocean view rooms are a huge disappointment, but the staff overall is good. Would not listen when we complained about the "king" bed being 2 doubles pushed together until we paid to upgrade the room to the deluxe even though we booked the king bed. Overall ok trip, do not think i would go back.
Comment from Hotel Management
20-Jul-2016 by Web Relations Manager | Sandos Finisterra, Hotel Management
We appreciate the time you have taken to write your review about your recent stay in Sandos Finisterra.
All requests are subject to availability, however, we do always our best to accomodate each request of our guests.
Once again thank you for your coments, we appreciate all forms of guest feedback, as this give us important feedback on our performance and provide us with great ideas on how to to continually improve.
Valeria Del Olmo | Web Relations Manager | Sandos Finisterra Los Cabos