Ratings based on 1,658 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller

Posted 10-Feb-2016
Only good thing was that it was close to marina and downtown. Boring. Low Key. Nothing special. Food was rotten.
5 out of 5
Recommended
for Everyone
by A verified traveller

Incredible staff and value for your money

Posted 9-Feb-2016
Overall, my wife and I really enjoyed our stay at Sandos. The staff was incredibly friendly and attentive. Francisco who served us on the beach was great!! Our room was a basic ocean front, which very basic, but that was not important to us. If it is to you, the rooms on the ridge higher up were much nicer. The best part of the hotel, besides the staff, was the beach. We can not emphasize how nice the private beach is - regarding not having vendors staring at you all day like the strip of hotels just east of the marina. The food was decent, but my wife and I are not big foodies. Overall, the price we paid for the all-inclusive was a real bargain - drinks were very good. We will go back again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Lovely Hotel, Good Value

Posted 8-Feb-2016
Pros: Friendly staff, beautiful pools, next to the ocean, good food
Cons: Beds/mattresses could be comfier
This is our second time staying at Sandos Finisterra. The pools and grounds are wonderful, and the staff is very friendly and welcoming. I did think the food was better last time I stayed, but overall it is still good. The mattresses are VERY firm in the rooms. Wi-Fi worked much better than last year, so that was a nice bonus. Would definitely recommend!
Comment from Hotel Management
10-Feb-2016 by Web Relations Manager | Sandos Finisterra, Hotel Management
Dear guest, We would like to thank you for taking the time to share with all of us your review. Also we would like to thank you for your kind comments about the great service provided by our staff. We appreciate all forms of guest feedback, as this give us important feedback on our performance and provide us with great ideas on how to to continually improve, you can be certain that we will be working on the details you mentioned. We look forward to keep welcoming you for many years to come. Sincerely, Valeria Del Olmo | Web Relations Manager | Sandos Finisterra Los Cabos
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel....going to go back

Posted 6-Feb-2016
Large resort...great pools....excellent food and drinks. The only issues I had was I was originally given the wrong room but was up graded once I brought it to their attention. The only other complaint was the water coolers in both rooms did not work....so we had no cold drinking water in our room. Very minor stuff....everything else was top notch
Comment from Hotel Management
10-Feb-2016 by Web Relations Manager | Sandos Finisterra, Hotel Management
Dear guest, We would like to thank you for taking the time to share your latest experience at Sandos Finisterra. We are very glad to have read that you really enjoyed your stay with us and that you were pleased with our service. All our guest’s comments are valuable for us, as this always help us to improve. Please be certain that we are going to take your highlights into consideration. Hopefully you will give us an opportunity to host you in the future. Sincerely, Valeria Del Olmo | Web Relations Manager | Sandos Finisterra Los Cabos
5 out of 5
Recommended
for Everyone
by A verified traveller

Very very impressive!

Posted 3-Feb-2016
This resort met and exceeded our expectations. I have been in different places In Mexico, carribean, and on cruises and was very impressed with Sandos. Resort was clean and well maintained. Food was good for an all inclusive. Entertainment was fun. Weather there is perfect, 60 at night 80 and sunny all day. But the staff was the difference maker. Very friendly, helpful, and accommodating. Especially Fernando. Find what ever pool area he is in and he will make your vacation better. Best server in Cabo hands down.
Comment from Hotel Management
4-Feb-2016 by Web Relations Manager | Sandos Finisterra, Hotel Management
Dear guest, We would like to thank you for taking the time to write such a special review regarding your recet stay. It was a pleasure having you as a guest and read that your experience was amazing. We are glad to have read that you really enjoyed your stay with us and that you were pleased with our service, for us it is very important to meet the expectations of our guests and comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. We would be glad to have you back as a guest soon! Sincerely, Valeria Del Olmo | Web Relations Manager | Sandos Finisterra Los Cabos
5 out of 5
Recommended
for Everyone
by A verified traveller from Gillette, Wy

Walking distance to town

Posted 31-Jan-2016
The best part of this hotel was Ismael at the VIP pool, best bartender ever! He made the best drinks and his customer service was excellent. Loved hanging out at this pool, very relaxing and beautiful
Comment from Hotel Management
4-Feb-2016 by Web Relations Manager | Sandos Finisterra, Hotel Management
Dear Brenda, We would like to thank you for taking the time to share with all of us your valuable review. Also we would like to thank you for recognizing the efforts of our wonderful staff, I will definitely extend your regards to Ismael, we are proud to have him in our team. We will be hoping for your return soon so you can enjoy our services again. Sincerely, Valeria Del Olmo | Web Relations Manager | Sandos Finisterra Los Cabos
5 out of 5
Recommended
for Everyone
by A verified traveller from norwalk ca

The best place to stay in Cabo

Posted 30-Jan-2016
Staff was amazing and service and food was great. Location is perfect walking distance to the Marina. Views are spectacular. Only issue is I wish they would not harp on the time share presentation after you have said no server all times.
Comment from Hotel Management
4-Feb-2016 by Web Relations Manager | Sandos Finisterra, Hotel Management
Dear Esther, We would like to thank you for taking the time to write a review on Expedia. We are glad to know that your overall experience with us was enjoyable. Also we would like to thank you your kind comments regarding our facilities. We appreciate all forms of guest feedback, and it is through constructive comments that we are able to continually improve our services for our guests. You can be certain that we are going to take your bullet points into consideration. We look forward to welcoming you back! Sincerely, Valeria Del Olmo | Web Relations Manager | Sandos Finisterra Los Cabos
5 out of 5
Recommended
for Everyone
by A verified traveller from denver

Amazing hotel with perfect location!

Posted 29-Jan-2016
Pros: The location, the room comfort, the food and the staff.
Cons: Service at the Italian restaurant was lagging a little, appeared as though the black wrist banded folk were always taken care of before us.
Location: Downtown San Lucas is just a five minute walk and offered plenty of shopping, authentic Mexican cuisine and even options for taking excursions.
This hotel had the best location, close to the marina and downtown San Lucas making this a great get away. The hotel staff were so friendly and always went out of their way to make you feel welcomed. Upon arriving we were greeted with champagne and given a brief hotel tour and explained how the dining system works. Our room had been recently renovated and offered breathtaking views of the marina and downtown. Tipping was not required but we enjoyed tipping the staff we encountered along with the poolside bar tenders. The food was exceptional, the best I have ever had at an all inclusive. They offered three different dining options for dinner and we enjoyed having lunch at the pool every day. Breakfast had two options. This hotel has multiple bars with terrific servers workin each so you always are helped in a timely manner. The beach parties were very entertaining and offered delicious buffet style food. If we return to cabo in the future we will definitely be staying here again.
Comment from Hotel Management
31-Jan-2016 by Web Relations Manager | Sandos Finisterra, Hotel Management
Dear Justin, We appreciate the time you have taken to write your review about your recent stay in Sandos Finisterra. We are glad to have read that you really enjoyed your stay with us, that you were pleased with our service, and to know that you felt welcomed by us. I agree that our property offers a great location and the best views. Please contact us whenever you would like to come back, we would be honored to have you with us once again. Sincerely, Valeria Del Olmo | Web Relations Manager | Sandos Finisterra Los Cabos
2 out of 5
by A verified traveller from denver, co

Terrified stay!!!

Posted 28-Jan-2016
Pros: The view
Cons: Pest control
We liked the view the hotel has. Food was ok. Staff was ok,some were nice, some were not. But the big problem that I will not go back nor recommend this hotel to anyone is the cockroaches. We got a very bad AC, woke us up every time it ran. It didn't really bother us much,and when we saw some roaches crawling around in the bathroom and on top the dresser where we put our clothes in I was scared wondering they would get onto bed while we were sleeping so we told the people at the front desk. They changed the room for us right away. But there were still cockroaches in this room too.we were just like not to talk about it and get the vacation over with but It happened really worse the night before we left. i left couple of apples and bananason top of the dresser in the afternoon and then we left the room. When we came back at night after dinner we found a big family of roaches, small ones, big ones running all over the top of the dresser, over the fruits. I almost cried. It was a very bad experience I've ever had with a such big resort like that.
Comment from Hotel Management
1-Feb-2016 by Web Relations Manager | Sandos Finisterra, Hotel Management
Dear guest, We appreciate the time you have taken to write your review regarding your recent stay with us. We would like to extend to you an apology for any inconvenience that may have arisen during your stay. We strive to resolve all guests challenges with a sense of urgency as they are here to relax in a stress free environment. Please rest assured that your comments are taken seriously and immediate proactive action will be taken in order to provide a better experience to future guests. Thank you for adding very generous remarks of the positive sides of your stay with us and mentioning the services that made your stay more comfortable. We would like to contact you personally in order to obtain more information regarding your stay, we hope you can provide us your name or any form of contact. Respectfully yours, Sergio Benitez | Assistant Executive Manager | Sandos Finisterra Los Cabos
5 out of 5
Recommended
for Everyone
by A verified traveller from Las Vegas

Very walk-able to the marina restaurants and shops

Posted 26-Jan-2016
Pros: The food and service was excellent. We liked being able to walk across the street to the marina for shopping, bars and restaurants.
Cons: Designate smoking areas and do something about the noise.
Location: able to walk across the street to the marina for shopping, bars and restaurants.
The only problem was noise from the AC units at the complex next door. We were in room 1202 and it was so noisy that we couldn't sit on our balcony. We also had a smoker in the room next to us, that was out smoking all the time. We got our room changed to the 4th floor room 1403 and it was a little better.
Comment from Hotel Management
31-Jan-2016 by Web Relations Manager | Sandos Finisterra, Hotel Management
Dear Ed, We would like to thank you for taking the time to share your latest experience at Sandos Finisterra, it is a true pleasure to know that your overall experience with us was enjoyable. All our guest’s comments are valuable for us, as this always help us to improve. Please be certain that we are going to take your highlights into consideration, and we will take appropriate actions to prevent this from happening again. We do hope we have another opportunity to welcome you again in the future. Sincerely, Valeria Del Olmo | Web Relations Manager | Sandos Finisterra Los Cabos