They are supposed to watch kids from 2 and up well when I go there they didn't want to watch my two yr old at all. They made up lies and said he's not allowed but on Expedia it says that they are allowed at that age. They also are supposed to have fun activities every day and they barely had anything. They are always opening very late. The management couldn't care less about the guestsm they made us check in over 1 hr late and made us still checking out at 12 even tho I have three very you kids with me.
Comment from Hotel Management
23-Feb-2017 by General Manager | Sandos Finisterra Los Cabos, Hotel Management
We appreciate the time you have taken to share your experience with us and we are very sorry to hear that your perception of our kids club was not the one we are used to and does not consist with the service we give every day to all our guests, no matter what their age or nationality is. Indeed we have a baby club where parents are invited to share these special moments with their smallest ones, a babysit service with extra charge and the kids club from 4 to 12 years old.
In our Kids Club we offer a wide variety of activities for children from 4 to 12 years old, and also our Entertainment team has a complete day and night program ranging from the Lazy Game to Volley Ball, Ping Pong, Aqua Aerobics, Zumba, etc. Ending with a different show every night at Plaza Finisterra for all our visitors.
We would like to extend our sincere apologies for any inconveniences you may have had during your stay, although until today this is the first time we receive these comments. For this reason we would like to ask you to write to us in order to obtain more information regarding your experience, since in our records of Kids Club we currently do not have any reports about services that could not be provided by the child's age.
All the comments of our guests are of paramount importance to us, as they help us to recognize certain areas of opportunity where we can improve, be sure that we will take them into account.
Nicki Van den Auwelant
General Manager | Sandos Finisterra Los Cabos