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Reviews of Pueblo Bonito Rose Resort and Spa - All Inclusive

4 out of 5
Pueblo Bonito Rose Resort and Spa - All Inclusive
Playa El Medano S N, Cabo San Lucas, BCS

Reviews

8.4

Very good

Rating 10 - Excellent. 518 out of 1004 reviews" "
Rating 8 - Good. 252 out of 1004 reviews" "
Rating 6 - Okay. 141 out of 1004 reviews" "
Rating 4 - Poor. 46 out of 1004 reviews" "
Rating 2 - Terrible. 47 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Apr 8, 2024
Dear Emily, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Shea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort for college spring break while also being extremely family friendly
Stayed 4 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Apr 8, 2024
Dear Shea, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

10/10 Excellent

Pritee

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property!!
Stayed 3 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Apr 4, 2024
Dear Pritee,Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Jody Lynne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything about this place! They have great food, excellent service, excellent beach access, and just a wonderful atmosphere.
Stayed 7 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Apr 4, 2024
Dear Jody L, Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future! Warmest regards,

6/10 Okay

Avalon

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
I know everything about the add to this place says luxury, but please note that it is not. The rooms are dated and if you are unlucky may have a smell. Luckily front desk helped to new room, that they said was upgrade, but honestly was just a change in floor. Bring your own shower gel, shampoos and conditioner. Food options were tasteful but just super limited, unless you want to shuttle around from one property to next with a shuttle service that actually gets booked out, then you are stuck feeling like you're having same food on repeat. Felt hotel was overpriced. No shows during the evening and vendors blocked every aspect of the beautiful view.
Stayed 5 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Apr 4, 2024
Dear Avalon, On behalf of everyone at Pueblo Bonito Rosé Resort & Spa, we want to thank you – for your constructive criticism. We always aim to offer an incredible experience to all our guests and we’re truly sorry that you felt we were not accommodating to your needs. Your comments are greatly appreciated, and you can rest assure we will redouble our efforts to ensure that every guest enjoy their stay with us. We are looking forward to having you as our guest again and make every effort to exceed your expectations.Sincerely

8/10 Good

Sara, Fayetteville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good for college kids on spring break.
Stayed 4 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Mar 27, 2024
Dear Sara, Thank you very much for your preference, we hope to see you very soon.Best regards,

8/10 Good

Chris Mark Donato

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: 1 - Convenience; Close to downtown. 2 - Pool side services are great. 3 - Variety of restaurants 4 - Affordability 5 - Friendly staff 6 - Nice fitness gym to stay in shape Cons: 1- Have to pay an extra 800 pesos per person or $50 for the Italian restaurant Fellini so not truly all-inclusive. 2 - Got ocean view but wasn't able to see the ocean at all. 3 - Limitations on how many drinks you can take to your room.
Stayed 3 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Mar 19, 2024
Dear Chris M, Thank you for your review. For us, knowing all the aspects that determine all of our guests satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us and we will give the corresponding internal follow-up. We very much look forward to welcome you back soon again and to continue to meet your expectations. Cordially,

6/10 Okay

Alexa

Travelled with group
Liked: Cleanliness
When we arrived to our room, there were no towels (hand, bath, etc.), no shampoo or soaps. The room was clean, but still missing amenities. Room service took forever with bringing us water bottles and towels. The food was subpar, nothing over the top. The location is convenient, as you can walk along the beach to get to the main area with all the bars and clubs.
Stayed 3 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Mar 19, 2024
Dear Alexa,Thank you for your review. For us, knowing all the aspects that determine all of our guests satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us and we will give the corresponding internal follow-up. We very much look forward to welcome you back soon again and to continue to meet your expectations. Cordially,

8/10 Good

maria

Stayed 5 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Apr 4, 2024
Dear Maria, Thank you very much for your preference, we hope to see you very soon.Best regards,

6/10 Okay

Lindsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The bonito rose did not offer many options for restaurants besides the buffet. And when I made a reservation for the one restaurant it did offer, the man who took my reservation did not tell me there was an added charge to eat there and was not included in the all inclusive package. So we had to pay an extra $25 per person. And the food was not great on top of everything. Otherwise, hotel and staff were very nice and always happy to serve us.
Stayed 3 nights in Feb 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Mar 5, 2024
Dear Lindsey,Thank you for your review. For us, knowing all the aspects that determine all of our guests satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us and we will give the corresponding internal follow-up. We very much look forward to welcome you back soon again and to continue to meet your expectations. Cordially,

6/10 Okay

Stephanie

Travelled with family
Liked: Staff & service
Pretty small quarters for 4 adults. Parents traveling with adult kids. The staff friendly but not as clean as usual.
Stayed 7 nights in Feb 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Feb 29, 2024
Dear Stephanie, Thank you for your review. For us, knowing all the aspects that determine all of our guests satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us and we will give the corresponding internal follow-up. We very much look forward to welcome you back soon again and to continue to meet your expectations. Cordially,

4/10 Poor

Matthew, Calgary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Food was terrible and old
Stayed 5 nights in Feb 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Feb 26, 2024
Dear Matthew,Thank you very much for your comments regarding your stay. We are really sorry that your experience was so poor. We can assure you all of your comments have been passed on to our Head Chef and our Food and Beverage team to ensure that the hotel is constantly striving to achieve the highest level of satisfaction in our Food and Beverage areas. We hope you will give us another opportunity to amend your latest views.Sincerely,

10/10 Excellent

barb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property. It’s a small resort but had everything we needed and the staff is awesome
Stayed 5 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Feb 7, 2024
Dear Barb,We really appreciate you taking the time to write your kind review and share it with us and our future visitors, your comments are very helpful for all. I am delighted to read that we exceeded your expectations with our accommodations and service offered by our staff. We hope to have the opportunity of hosting you again…Warm regards,

6/10 Okay

anna, LOHMAN

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We were moved to Pueblo Blanco, next door, when we asked for a handicap accessible room. It's a great proximity to town of Cabo and but a very small hotel and somewhat dated. The dining options were limited and service was slow. No swim up bar but that's not a big deal to me. It's too cold in January to spend much time in the pool anyway. The town of Cabo was a let down for a non-party, bar- hopping person. No charm. I preferred Puerto Vallarta. They also had no ADA accessible rooms. The staff really tried but we had a person with a walker and they put us in a room that required we walk up 6 steps to get to the room. That was the best they could do. The room also had a bathtub shower and they couldn't offer a shower chair. They said they'd give me a plastic lawn chair. I ended up walking to Walmart and buying one. The staff tried their best but I wont be back to the resort. I don't expect US ADA standards when I go to Mexico until they want US prices for the stay. For $800 a night, you need to be able to muster up to US standards. I do recommend staying at Medano beach front resort because it was very swimmer friendly (still too cold to swim) and had a beautiful view.
Stayed 3 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Feb 6, 2024
Dear Anna,Thank you for booking your stay with us and for taking the time to tell us about your experience. We are sorry that on this occasion you were disappointed with your stay. We treat all feedback with the utmost seriousness, and we have noted your comments. We deeply apologize we did not meet your expectations on this occasion we hope that this will not deter you from staying with us in the future and look forward to welcoming you back soon.Sincerely,

10/10 Excellent

Sara

Travelled with group
Liked: Amenities, property conditions & facilities
Very clean and loved the large clean beach.
Stayed 8 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Feb 6, 2024
Dear Sara,It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff, good food
Stayed 4 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Feb 6, 2024
Dear Jerry,It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,

10/10 Excellent

Bethan Elen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had friendly staff, good food choices, and was located on the beach/close to town.
Stayed 6 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Feb 6, 2024
Dear Bethan E, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

8/10 Good

Gemma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some friends and I came for a girls trip and we had the most fantastic time. Not only is the property in an amazing location but it’s close to a lot of bars and clubs if you are looking for night life. The staff was so kind, we loved Diego our server and well as all the staff at the Los Cabos property. There is so much to do and we loved it!!!
Stayed 6 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 31, 2024
Dear Gemma, Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future! Warmest regards,

8/10 Good

Emma

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great besides the beds, they were hard as a rock and made it hard to get a good nights sleep. The service, food, and drinks were all amazing!
Stayed 5 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 30, 2024
Dear Emma, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Location on the beach
Stayed 4 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 29, 2024
Dear Jennifer, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards

10/10 Excellent

Joana

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 24, 2024
Dear Joana, Thank you very much for your preference, we hope to see you very soon.Best regards,

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
liked the soup
Stayed 7 nights in Jan 2024
Response from Fernando Pelayo, General Manager on Jan 23, 2024
Dear Robert,Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future!

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
The Good - excellent staff and friendly service - clean, nice size rooms with WiFi, a safe big enough for a laptop and a kitchenette and fridge. - huge gym - lots of options to eat at the hotel and sister hotels - walking distance along the beach or through town to shop, spa, and downtown. - daily activities and live entertainment in the evenings - felt safe - not too crowded in January - Araceli was our server on the beach and she was amazing!! - Erick the omelette guy made me breakfast every morning! Not so great - property is a bit dated, but well maintained and clean - Buffet was ok. It’s a buffet so it’s to be expected. there were nights when the food was really good. Pastor, Birria tacos, roasted pork and seafood night (at sunset) were great. - The beach was crawling with vendors selling stuff. After 2 - 3 days of whistling to get your attention and shoving merch in your face, I was wishing I could just relax in peace. We usually got a beach chair in the back row, but there were a few brave vendors passing the ropes and hovering over us to buy stuff. We were always polite and said no thank you but it got to be a bit much at the end. - Random things like not having enough towels, the bedspread was very stained, missing bedspreads in one of the rooms, beach towels required a towel card one day, but not the other. - Tipping is a mystery
Stayed 7 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 16, 2024
Dear Jennifer, Your kind description is without a doubt what we like to create in our guests. We are very pleased to know that you enjoyed all of our facilities and that we have created an incomparable experience for you. Your satisfaction is our main goal and it is a pleasure for us to receive your kind comments. I will be very happy to share your beautiful words with my team. We all look forward to welcoming you back again soon to your home away from home.Sincerely

8/10 Good

Daisy

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 17, 2024
Dear Daisy, Thank you very much for your preference, we hope to see you very soon.Best regards,

6/10 Okay

Tanner

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The staff and service at this resort are exceptional. Very family friendly, fun pool area and the location is great. Hotel is in need of some updating and we found the rooms dirty. Baseboards, lights, drapes were filthy and the rooms smell like mildew.
Stayed 6 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 15, 2024
Dear Tanner, Thank you for your review. For us, knowing all the aspects that determine all of our guest’s satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us, and we will give the corresponding internal follow-up. Soon we will be carrying out a total remodeling of the hotel that we are sure will be to your liking, we very much look forward to welcoming you back soon again and to continue to meet your expectations.Cordially,

10/10 Excellent

garbis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 9, 2024
Dear Garbis, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Scott A

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been going to Cabo for 22 years and have stayed at many resorts but always love our stay at PB Rose. The staff is very friendly, pool and ocean swimming options make it a must stay. All inclusive is great.
Stayed 5 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 8, 2024
Dear Scott A, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

10/10 Excellent

Kaylee Frances

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible time at Pueblo Bonito Rose! The staff were amazing! Extra special shout out to Hector at the pool, he treated us like queens. He is a gem! Pedro at Sunset and Sushi was also so lovely and friendly. Would highly recommend
Stayed 8 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 8, 2024
Dear Kaylee F, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
15 years of great service great location and ability to use other Pueblo bonito resorts
Stayed 4 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 4, 2024
Dear Christopher, We really appreciate you taking the time to write your kind review and share it with us and our future visitors, your comments are very helpful for all. I am delighted to read that we exceeded your expectations with our accommodations and service offered by our staff. We hope to have the opportunity of hosting you again…Warm regards,

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I did not like was that some of food options were unsanitary, notable some dinner items. What I did like was the location, the friendly staff, and lunch options. I liked the free service to the Sunset Beach, and I liked Cilantro's food.
Stayed 7 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 4, 2024
Dear Ann, Thank you very much for your comments regarding your stay. We are really sorry that your experience was so poor. We can assure you all of your comments have been passed on to our Head Chef and our Food and Beverage team to ensure that the hotel is constantly striving to achieve the highest level of satisfaction in our Food and Beverage areas. We hope you will give us another opportunity to amend your latest views.Sincerely,

8/10 Good

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities
Food and services are good. Many more dining options and amenities in the Sunset compared to the Rosè, but an hour wait for a shuttle unless paying a taxi and they are not to close to one another. . It was more convenient to dine at the Rose most of the times to use better my time.
Stayed 4 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 4, 2024
Dear Elsa, Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future! Warmest regards,

8/10 Good

John Joseph

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is right here at this resort. The property is beautiful, the staff are amazing and the location IS beautiful. We did an all inclusive package and it was the best. The only bummer was when we originally reserved we wanted a ocean or partial ocean view and we got no ocean view .
Stayed 5 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 2, 2024
Dear John J,We really appreciate you taking the time to write your kind review and share it with us and our future visitors, your comments are very helpful for all. I am delighted to read that we exceeded your expectations with our accommodations and service offered by our staff. We hope to have the opportunity of hosting you again…Warm regards,

10/10 Excellent

Erdal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 29, 2023
Dear Erdal, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Anil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had some activity going on, felt lively
Stayed 5 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Jan 8, 2024
Dear Anil,Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Steven Van

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 29, 2023
Dear Steven V,Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

cassandra

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Christmas stay
We stayed over Christmas, the service was excellent..we enjoyed many yummy meals and fun activities. Our youngest loved the santa visit and the pinata. Not the cleanest room, but overall very happy. We will be back
Stayed 2 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 27, 2023
Dear Cassandra, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

10/10 Excellent

Frank

Stayed 7 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 28, 2023
Dear Frank, Thank you very much for your preference, we hope to see you very soon.Best regards,

8/10 Good

Nikhil, Issaquah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Summary: Resort is overdue for a renovation; Good food and choices (add Indian menu options please!!); Location is great; Safe; Activities are good. Visited Dec 2023 for 5n/6d trip with friends & family (total 12). Had 4 rooms but were put in 1 3-bedroom penthouse and 1 room, which we were totally fine with. What views!! Pros: * Location: On the beach, water is rough (Pacific) but can still play if you’re careful; Tons of activities (snorkeling, boating, sunset cruising, jet-ski, paragliding, etc.) and local vendors hawking everything. Very lively beach. * Staff & service: Majority of the staff were good and courteous, went out of their way to be helpful. A couple of waiters (Palomas restaurant and Cilantro, both in neighboring sister property PB Los Cabos were rude; staff at another sister property PB Sunset Beach were exceptionally good!). * Food and choice: We had an all-inclusive package. Good choice of food generally. BIG TIP FOR MANAGEMENT — Given the number of guests from India you had on the property, please consider adding Indian menu options at some of the restaurants, it’ll be a hit!! Combined across the 3 resorts - Rose, Los Cabos, and Sunset Beach - there were tons of restaurant choices! The best food is at Sunset Beach. * CONDITION: Rose (badly) needs renovation. We saw soooo many places where things showed wear and tear — bathroom fittings, beds, doors/windows, peeling paint, cracks, lobby area, hallways, etc. etc. The resort is overdue for a major renovation.
Stayed 5 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 26, 2023
Dear Nikhil,Thank you for your review. For us, knowing all the aspects that determine all of our guests satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us and we will give the corresponding internal follow-up. We very much look forward to welcome you back soon again and to continue to meet your expectations. Cordially,

8/10 Good

Sang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! The beach in front of the hotel is clean and easily accessible from hotel. Beautiful view from bars and restaurants. All Staff are very kind!
Stayed 4 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 26, 2023
Dear Sang,We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

8/10 Good

Alfred

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall the property was nice and we had a great time with the family. It’s a little dated compared to its sister property Pueblo Bonita Sunset but getting access to all 3 resorts was the best part. Would definitely stay again but hope they do a room refresher at PB Rose.
Stayed 5 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 26, 2023
Dear Alfred,Thank you for your review. For us, knowing all the aspects that determine all of our guest’s satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us, and we will give the corresponding internal follow-up. Soon we will be carrying out a total remodeling of the hotel that we are sure will be to your liking, we very much look forward to welcoming you back soon again and to continue to meet your expectations.Cordially,

6/10 Okay

Bhavesh

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 26, 2023
Dear Bhavesh,Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Carlos, Milpitas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 21, 2023
Dear Carlos, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Tyler James

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time we stay with Pueblo Bonito resorts we are very pleased. The staff employed at the resorts are very helpful and tentative.
Stayed 6 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 18, 2023
Dear Tyler J,It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards

10/10 Excellent

Douglas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time here and I will be back! A very nice resort right on the beach. It is all inclusive! Food is not quite 5-star but does the job. Can lay by pool and have drinks and food brought to you. Lots of staff on hand as well. 20 minute walk into town. All ages go there from groups of friends, families or couples.
Stayed 5 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 18, 2023
Dear Douglas, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards

8/10 Good

MELODY MARIE

Stayed 5 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 18, 2023
Dear Melody M, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Johnny Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 18, 2023
Dear Johnny J, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always have a good time and a wonderful experience
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Feb 7, 2024
Dear Thomas, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards

8/10 Good

Robin Sue

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Would stay here again, check in went good. Some rooms are quite far from lobby but closer to pool so ask. Rooms are spacious with lots of storage, floors a bit dirty maybe tile is hard to clean, we noticed this in hallways as well. Cant remove hangers to hang clothes. The pool is wonderful, activities and aerobics fun. The staff is incredible. The restaurants great. Easy access to beach. Didnt love having to scan out everywhere when its all inclusive but wouldnt keep me from coming back. All in all great resort.
Stayed 7 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 13, 2023
Dear Robin S,Thank you for your review. For us, knowing all the aspects that determine all of our guests satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us and we will give the corresponding internal follow-up. We very much look forward to welcome you back soon again and to continue to meet your expectations. Cordially,

10/10 Excellent

Thomas Eugene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service and cleaning crew were top notch. Two on-site dinner shows were a wonderful, and enjoyable, surprise! Pool staff were very accommodating and the activities were very fun. Beach access to wander down to the party bars is a bonus. Our second time staying here and was even better than the first. No timeshare pressures.
Stayed 7 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 13, 2023
Dear Thomas E, Thank you so much for taking the time to write such an amazing review of your recent stay with us and our activities team. Both ourselves and the travel community appreciate it! We're so happy to hear you enjoyed your stay with us and that it was everything you were expecting and more. Looking forward to your next visit. Warm Regards,

8/10 Good

Bruce Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was crowded with panhandlers and they had to be roped off.
Stayed 5 nights in Nov 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on Dec 13, 2023
Dear Bruce M,We regret that your experience and the qualification of your hotel stay have been demerited by the service of a third party. We sincerely hope the pros you found staying with us will outweigh the cons and you will return to stay with us in the near future. Warm regards,