Note fondée sur 996 évaluations vérifiées
4,7 Propreté de la chambre
4,6 Service et personnel
4,3 Confort de la chambre
4,6 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 6 août 2023
Super resort , très belle accueil par Regina notre concierge !! Nous avons adorer l’expérience ! Nourriture très bonne !! Nous recommandons !
Commentaires de Gestion de l’hôtel
7 août 2023 par René Virgilio General Manager Pueblo Boni, Gestion de l’hôtel
Dear Mathieu,We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,
par un voyageur vérifié
Publié le 19 avr. 2024
Beautiful properties with a lot of flowers. Food was okay.
Several from the staff waiters in restaurant areas in particular at Pacifica and Sunset have unfriendly ungenuine attitudes when interacting with them. Also no smile, too serious as well. Attitude is really important to us. Friendliness as well as authentic welcoming demeanor.
Wouldn’t consider going again nor recommend.
Commentaires de Gestion de l’hôtel
19 avr. 2024 par René Virgilio General Manager Pueblo Bonito Pacif, Gestion de l’hôtel
Dear Irlanda, At Pueblo Bonito, we strive to provide the highest level of service for our very valuable guests. We sincerely regret to read that the experience was not enjoyed as expected. It draws our attention because we receive very good comments from our collaborators and the service, as our team is one of the main reasons for our guests to repeat their visits, however we will follow up internally to improve and work on the points mentioned. We value your feedback and will review the points you brought up with our team and strive to improve. Thank you again for staying with us and we look forward to welcoming you back in the near future. Warmest regards,
par un voyageur vérifié
Publié le 18 avr. 2024
Great resort, perfect place for a getaway and very calm and relaxed place. Very clean and amazing staff all around. Book this resort if looking for a calm relaxing getaway with no kids. Full of good food, drinks and great staff. Definitely would come again.
Commentaires de Gestion de l’hôtel
19 avr. 2024 par René Virgilio General Manager Pueblo Boni, Gestion de l’hôtel
Dear Miguel,We are happy to know you had a wonderful experience, and that you enjoyed your time spent with us. Our top priority is our guest’s happiness and satisfaction, and it makes us so proud to know we achieved and met our guests' expectations. It was our pleasure having you as our guest and we hope to see you again soon.Best regards,
par un voyageur vérifié
Publié le 17 avr. 2024
Commentaires de Gestion de l’hôtel
19 avr. 2024 par René Virgilio General Manager Pueblo Bonito Pacif, Gestion de l’hôtel
Dear Kyla, Thank you very much for your preference, we hope to see you very soon.Best regards,
par un voyageur vérifié
Publié le 16 avr. 2024
We really enjoyed our stay and found that the smaller size of the resort was ideal to walk from our room to the other areas with ease. Having the opportunity to spend time at the sister resorts around Cabo enhanced our stay. We loved that the staff knew us on sight!
Commentaires de Gestion de l’hôtel
16 avr. 2024 par René Virgilio General Manager Pueblo Boni, Gestion de l’hôtel
Dear Lorna M, Thank you very much for your lovely review. I am delighted to know that you enjoyed our sister hotels. I am glad to know that you had a lovely time with us and that you very much enjoyed the location, the food, the view and especially the service that you received from our team members. We truly look forward to your return and to continue to exceed your expectations. Warmest regards,
par un voyageur vérifié
Publié le 16 avr. 2024
The shuttle service and ability to use the different resort facilities was great. The Zao Chen restaurant was some of the best food I’ve ever had. The Zentini de Coconut was delicious. New favorite drink!
Commentaires de Gestion de l’hôtel
16 avr. 2024 par René Virgilio General Manager Pueblo Boni, Gestion de l’hôtel
Dear Hector, We strive to make every guest feel at home while they stay with us and review like yours let us know how successful we are. We are also extremely glad you had the opportunity to try some of the food offerings and they were very much to your satisfaction. We look forward to welcoming you back in the future!Kind regards,
par un voyageur vérifié
Publié le 14 avr. 2024
Overall the resort is old and in need of a refresh. The food and service were very good. Only one negative encounter with one of the concierge’s. Also people should be told it is NOT safe to go in the water. No swimmable beach here. It’s a 3.5 star place.
Commentaires de Gestion de l’hôtel
15 avr. 2024 par René Virgilio General Manager Pueblo Boni, Gestion de l’hôtel
Dear Teri, We are sorry that you felt that you could not enjoy the sea, however due to the strong tide of the Pacific area in Los Cabos it is not possible to swim, our staff does everything possible to maintain the safety of all our guests, however we will review the approach to make it more friendly for everyone. Likewise, during your stay you have a courtesy shuttle service to Pueblo Bonito Rosé Resort & Spa on El Médano beach, which is a perfectly swimmable beach.We hope this is of help to you and we can welcome you soon.Best regards,
par un voyageur vérifié
Publié le 10 avr. 2024
At first I was a little skeptical because of the most recent reviews left on Expedia.
It actually turned out to be a great resort with a lot of access to different restaurants & bars.
The service was amazing! Food was delicious!
If you are planning on staying at this resort communicate with the staff so they can let you know about entertainment and nightlife.
I would definitely recommend this place.
Commentaires de Gestion de l’hôtel
11 avr. 2024 par René Virgilio General Manager Pueblo Boni, Gestion de l’hôtel
Dear Ashley, Your kind description is without a doubt what we like to create in our guests. We are very pleased to know that you enjoyed all of our facilities and that we have created an incomparable experience for you. Your satisfaction is our main goal and it is a pleasure for us to receive your kind comments. We hope to have the pleasure of seeing you again in the future as we will be more than happy to serve you.Cordially,
par un voyageur vérifié
Publié le 9 avr. 2024
It was a beautiful property with great staff. I wasn’t as happy with the food offered at the onsite restaurants but it was okay quiviera’s food was excellent and we ate the last night at LaFreda ( a sunset restaurant) which was also excellent.
Commentaires de Gestion de l’hôtel
10 avr. 2024 par René Virgilio General Manager Pueblo Boni, Gestion de l’hôtel
Dear Kimberly R, We are happy to know you had a wonderful experience, and that you enjoyed your time spent with us. Our top priority is our guest’s happiness and satisfaction, and it makes us so proud to know we achieved and met our guests' expectations. It was our pleasure having you as our guest and we hope to see you again soon.Best regards,
par un voyageur vérifié de Bastrop
Publié le 5 avr. 2024
This hotel was very quiet and relaxing. The spa services were excellent!!! I would say the massage was one of the top 3 I have ever had. The staff was friendly and attentive and very polite. I would definitely recommend this hotel!
Commentaires de Gestion de l’hôtel
7 avr. 2024 par Aldo Vazquez, Gestion de l’hôtel
Dear Cheri,Your satisfaction is our main goal and it is a pleasure for us to receive your kind comments. We hope to have the pleasure of seeing you again in the future as we will be more than happy to serve you.
