Note fondée sur 1 183 évaluations vérifiées
4,6 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 16 avr. 2024
The hotel is nice but there were some issues. There are a lot of birds on the property and it is a bit annoying to fight birds while you’re eating your meal throughout the day. The food was it anything amazing for the price that you’re paying it was really expensive. I don’t know for the class, but in a room we kept hearing noises late at night, which woke us up around from 11 to 2 AM so if you are a light sleeper this will prevent you from getting a good nights rest.
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Renato Mendonca - General Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand that dealing with birds during meals can detract from the enjoyment of dining, and we are looking into additional measures to address this issue while ensuring the safety and natural beauty of our surroundings.We also regret that you found the food pricing not aligned with its value, and we appreciate your honesty as it guides us in reevaluating our menu offerings to better meet our guests' expectations.Regarding the noise disturbances in your room, we sincerely apologize for the inconvenience it caused. We aim to ensure all our guests have a restful experience, and we will investigate the source of the noise to prevent future occurrences.Your comfort and satisfaction are of utmost importance to us, and we hope you will give us another opportunity to provide you with a better experience on your next visit.Warm regards,
par un voyageur vérifié
Publié le 14 avr. 2024
The dining and bar were just ok but the property was beautiful. I had a fantastic view from my room and would recommend it to anyone. Check in was easy and so was parking.
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Renato Mendonca - General Manager, Gestion de l’hôtel
Thank you for sharing your experience at our property and for the wonderful rating! We're thrilled to hear you enjoyed the beautiful views from your room and found the check-in and parking convenient. We appreciate your feedback on the dining and bar services; we're always looking for ways to enhance all aspects of our guest experience. Your recommendation means a lot to us, and we hope to welcome you back soon for another great stay!Warm regards,
par un voyageur vérifié
Publié le 14 avr. 2024
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Renato Mendonca - General Manager, Gestion de l’hôtel
thank you for your score. We hope to see you back soon.
par un voyageur vérifié
Publié le 13 avr. 2024
The staff was wonderful. Helpful and responsive. Had a wonderful week there with a beautiful ocean view!
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Renato Mendonca - General Manager, Gestion de l’hôtel
Thank you so much for your lovely review! We're delighted to hear that you had a wonderful week with us and enjoyed the beautiful ocean view. It's great to know that our staff made a positive impact on your stay with their helpful and responsive service. We hope to have the pleasure of welcoming you back again soon for another memorable experience.
par un voyageur vérifié
Publié le 12 avr. 2024
Loved our stay and will be back again. The beds are comfortable and the rooms are clean. The food and drinks were good and all the staff are nothing short of amazing.
Commentaires de Gestion de l’hôtel
13 avr. 2024 par Renato Mendonca - General Manager, Gestion de l’hôtel
Thank you for your glowing review! We're delighted to hear that you loved your stay at Playa Grande Resort & Grand Spa. It's wonderful to know that you found the beds comfortable and the rooms clean, as we strive to provide a relaxing and tidy environment for all our guests.We're also thrilled that you enjoyed the food and drinks and that our staff made a great impression on you. Our team works hard to ensure every guest feels well cared for and appreciated, so it's rewarding to know we hit the mark during your visit.We look forward to welcoming you back for another amazing stay. If there's anything we can do to make your next visit even more special, please don't hesitate to reach out.Warm regards,
par un voyageur vérifié
Publié le 12 avr. 2024
Great service! We received an upgrade and that made all the difference! Safe location and awesome staff. Walkable to town and marina. Great for families with lots of fun poolside activities.
Commentaires de Gestion de l’hôtel
13 avr. 2024 par Renato Mendonca - General Manager, Gestion de l’hôtel
Thank you so much for your excellent review. We're thrilled to hear that the upgrade added a special touch to your stay at Playa Grande Resort & Grand Spa. It's wonderful to know that you felt safe and appreciated our staff's efforts to provide awesome service.We're also glad that our location contributed positively to your experience, with easy access to the town and marina enhancing your stay. It sounds like you and your family thoroughly enjoyed the fun poolside activities we offer, which are designed to entertain guests of all ages.Thank you again for choosing Playa Grande and for your recommendation. We look forward to welcoming you back for another delightful visit. If there's anything you'd like to see on your next trip or any other feedback you'd like to share, please don't hesitate to let us know.Warm regards,
par un voyageur vérifié
Publié le 12 avr. 2024
El hotel está muy buen ubicado , a unos pasos de la Marina . Tiene playa pero no se puede meter . En general lo recomiendo , recibimos upgrade y muy buena atención.
Commentaires de Gestion de l’hôtel
12 avr. 2024 par Renato Mendonca - General Manager, Gestion de l’hôtel
Muchas gracias por compartir su experiencia en Expedia y por otorgarnos una calificación de 5 sobre 5. Nos complace enormemente saber que disfrutó de la ubicación privilegiada de nuestro hotel, cercana a la Marina, y que la atención recibida cumplió con sus expectativas.Entendemos la observación sobre nuestra playa y, aunque es cierto que no es apta para el baño debido a las condiciones del mar, esperamos que haya disfrutado de las vistas y el entorno que ofrece.Nos alegra saber que se benefició de un upgrade durante su estancia, y esto es reflejo de nuestro compromiso por brindar experiencias excepcionales a nuestros huéspedes.Agradecemos su recomendación y esperamos tener el placer de recibirle nuevamente en Playa Grande Resort & Grand Spa para otra estancia memorable. Si hay algo en lo que podamos asistirle para su próxima visita, no dude en comunicarse con nosotros.Cálidos saludos,
par un voyageur vérifié
Publié le 11 avr. 2024
We had an excellent time and definitely coming back
Commentaires de Gestion de l’hôtel
11 avr. 2024 par Renato Mendonca - General Manager, Gestion de l’hôtel
Thank you so much for your score and review! Hope to see you back soon.
par un voyageur vérifié
Publié le 10 avr. 2024
Commentaires de Gestion de l’hôtel
12 avr. 2024 par Renato Mendonca - General Manager, Gestion de l’hôtel
Thank you very much for your score. We hope to see you back soon.
par un voyageur vérifié
Publié le 10 avr. 2024
Commentaires de Gestion de l’hôtel
12 avr. 2024 par Renato Mendonca - General Manager, Gestion de l’hôtel
Thank you so much! Hope to see you back soon.
