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Reviews of Holiday Inn Express Cabo San Lucas, an IHG Hotel

3 out of 5
Holiday Inn Express Cabo San Lucas, an IHG Hotel
Corredor Csl - Sjd Km. 4.5, Colonia El Tezal, Cabo San Lucas, BCS

Reviews

8.8

Excellent

Rating 10 - Excellent. 495 out of 885 reviews" "
Rating 8 - Good. 281 out of 885 reviews" "
Rating 6 - Okay. 69 out of 885 reviews" "
Rating 4 - Poor. 24 out of 885 reviews" "
Rating 2 - Terrible. 16 out of 885 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

oswaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice
Stayed 2 nights in Apr 2024
Response from ANafarrate/GMgr on Apr 16, 2024
Thank you!! Hope to see you again soon

4/10 Poor

Priti

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
On line it says the beach is 4 min away in reality it’s 15 min drive . It’s not true. We paid $3400 with air fair and information was not true. Monica machine working same food every morning in breakfast
Stayed 5 nights in Mar 2024
Response from ANafarrate/GMgr on Apr 3, 2024
Thank you for sharing your feedback with us. We regret that we did not exceed your expectations.

10/10 Excellent

Gunter

Liked: Cleanliness, amenities, property conditions & facilities
Great. Friendly staff Aaa
Stayed 9 nights in Mar 2024
Response from ANafarrate/GMgr on Mar 26, 2024
Thank you for sharing your comments about your recent stay with us. We look forward to serve you again in your next visit to Cabo!!

8/10 Good

Steven

Stayed 1 night in Mar 2024
Response from ANafarrate/GMgr on Apr 2, 2024
Apreciamos su amable puntuación a nuestros servicios. Gracias!

8/10 Good

Casey

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff was terrific Transport going into town is limited by Uber only
Stayed 10 nights in Feb 2024
Response from ANafarrate/GMgr on Mar 12, 2024
Thank you for your visit and preference. We also appreciate your time in sharing with us your rating of our services! Thank you

10/10 Excellent

Moises, palmdale

Liked: Cleanliness, staff & service, property conditions & facilities
The stuff was friendly, breakfast was included with the staging and the food was good. Super clean place . Definitely I will be back
Stayed 4 nights in Feb 2024
Response from ANafarrate/GMgr on Mar 6, 2024
Thank you for sharing your nice comments with us. This is your home in Cabo!!

10/10 Excellent

Christopher Robin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
World class staff. Every single employee was amazing!
Stayed 4 nights in Feb 2024
Response from ANafarrate/GMgr on Mar 6, 2024
Thank you for sharing your nice comments!! Hope to see you again in a future :)

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Grad we are on the water view side of the building as the street side would be very noisy with the highway so close. Quiet on this side. Nice small outside pool in the second floor.
Stayed 1 night in Mar 2024
Response from Mhernandez on Mar 5, 2024
Thanks for your comments

10/10 Excellent

Tracy, SANTA CLARA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 2 nights in Feb 2024
Response from ANafarrate/GMgr on Feb 12, 2024
Thank you for sharing your nice comments about your recent stay!

6/10 Okay

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were helpful, pool nice-good view. Breakfast average at best. Reasonable value for the money.
Stayed 7 nights in Feb 2024
Response from ANafarrate/GMgr on Feb 9, 2024
Thank you for your rating of our services. We look forward to your return!

10/10 Excellent

Lauren

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, this hotel was perfect for us! We opted for a non-resort experience and were so happy we did! The rooms were clean, the pool was amazing, the breakfast was so good everyday and had great hours. There are 2 taco places within walking distance, but that was it, nothing else was walkable. We rented a car and everything we wanted was within a 15-20 minute drive.
Stayed 7 nights in Jan 2024
Response from ANafarrate/GMgr on Feb 9, 2024
Thank you very much for sharing your kind comment regarding your stay. We are pleased to hear that you enjoyed your stay with us and we look forward to welcoming you back on your next visit to Cabo.

10/10 Excellent

James Victor, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from ANafarrate/GMgr on Jan 29, 2024
Muchas gracias por su reciente visita y preferencia. Esperamos su pronto regreso!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ismeralda Cruz, was vey helpful. And I really enjoyed my stay and I may go back in the future.
Stayed 14 nights in Dec 2023
Response from ANafarrate/GMgr on Jan 17, 2024
Esme is definitely one of our best co-workers. We have let her know your message and she will surely appreciate it very much. We look forward to serving you again on your next visit to Cabo.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from ANafarrate/GMgr on Jan 11, 2024
Gracias por su amable calificación a nuestros servicios.

10/10 Excellent

Octavio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place I definitely come back to this place again
Stayed 4 nights in Jan 2024
Response from ANafarrate/GMgr on Jan 11, 2024
Thank You!! This is your home :)

10/10 Excellent

Azael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At los Cabos by Holiday
Nice place with a beautiful view of the the sea and the Arch (from another perspective)
Stayed 1 night in Dec 2023
Response from ANafarrate/GMgr on Jan 11, 2024
Thank you for your nice comments!!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
is a new modern clean hotel only suggestion i have is for the expedia listing to be changed it shows medano beach as a ten-minute walk it is a ten minute drive
Stayed 14 nights in Dec 2023
Response from ANafarrate/GMgr on Jan 11, 2024
Thank you for your kind comments.

8/10 Good

JULIANNA

Stayed 1 night in Jan 2024
Response from ANafarrate/GMgr on Jan 11, 2024
Muchas gracias por su amable calificación a nuestros servicios! Esperamos volver a servirle!

4/10 Poor

Ezequiel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay here
The bathroom had a horrible smell,, the pool area was dirty and not maintained. We had to ask several times to have the lights turned on in the patio area. The hallways were dirty and musty and felt extremely warm. The room was musty and extremely small. No windows. No air flow.
Stayed 3 nights in Dec 2023
Response from ANafarrate/GMgr on Jan 5, 2024
Thank you very much for sharing your opinion and observations. We are already working on the cleaning processes so that our team of housekeepers are not overwhelmed in dates of such affluence as these recent 3 weeks.We apologize for not having lived up to your expectations and we hope we have the opportunity to serve you again in the future.

6/10 Okay

James, Burlingame

Stayed 1 night in Dec 2023
Response from ANafarrate/GMgr on Feb 6, 2024
Muchas gracias por compartirnos su puntuación a nuestros servicios. Esperamos su pronto regreso!!

10/10 Excellent

Richard

Stayed 1 night in Dec 2023
Response from ANafarrate/GMgr on Dec 20, 2023
Muchas gracias por su amable calificación a nuestros servicios. Esperamos su pronto regreso!

10/10 Excellent

Oscar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for a quick getaway, perhaps even longer. Only drawback was the ac leaked water on second day. Nothing too serious I think. I let them know and they welcomed the info. Loved the Schindler elevator with its futuristic touch screen. Floor 0 indicator was a little confusing, figured it out though. It's the ground floor, lol
Stayed 2 nights in Dec 2023
Response from ANafarrate/GMgr on Dec 14, 2023
Thankyou for your nice comments about your stay!! We look forward to seeing you again soon.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice. Clean, quiet, well maintained, excellent breakfast.
Stayed 1 night in Dec 2023
Response from ANafarrate/GMgr on Dec 12, 2023
Thank you for your nice comments. Hope to see you again in this wonderful Destination.

10/10 Excellent

Jose

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from ANafarrate/GMgr on Feb 19, 2024
Muchas gracias por compartirnos su amable calificación a nuestros servicios. Esperamos tenerle pronto de regreso!

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was perfect for our family while we waited to board our cruise ship.
Stayed 1 night in Nov 2023
Response from ANafarrate/GMgr on Dec 1, 2023
Thankyou for your nice comments!! Hope to see you again soon... This is your home!

10/10 Excellent

Carmen

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is super close to the beach at a great price.
Stayed 1 night in Nov 2023
Response from A.Nafarrate/Gral Mgr on Nov 28, 2023
Thank you for your nice comments, was a pleasure to serve you!! Hope to see you again here in your next visit to Cabo!

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, lots of parking, located in mini shopping center.
Stayed 1 night in Nov 2023
Response from A.Nafarrate/Gral Mgr on Nov 28, 2023
Thank you for your kind comments about your recent stay with us. Hope to serve you again soon!

8/10 Good

Mayra

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from A.Nafarrate/Gral Mgr on Nov 28, 2023
Muchas gracias por su reciente visita y preferencia. Esperamos tenerle pronto de regreso!

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from ANafarrate/GMgr on Nov 28, 2023
Muchas gracias por su amable calificación a nuestros servicios. Nos dará gusto tenerle de regreso muy pronto de nuevo.

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, staff & service
Shower was missing a glass door and water leaked out
Stayed 1 night in Nov 2023
Response from ANafarrate/GMgr on Nov 21, 2023
We are sorry to hear that the shower caused you discomfort. We did not remove the door, that is the design of that glass. But we are already working on the remodeling project to modify this design that in some cases is uncomfortable. Thank you for sharing your feelings with us!

6/10 Okay

samuel

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The rooms a super big and comfy. Pools is very nice. The facilities in general are very well maintained and clean. The convenience store, restaurant and malls are minutes away (and minutes away in Orlando is a luxury) The Staff at the front desk when we checked in wasnt friendly, but that was the only interaction I've had with them so far. Let see at the check out...
Stayed 3 nights in Nov 2023
Response from ANafarrate/GMgr on Nov 14, 2023
Thank you for your comments about your recent estay. We will be working with the staff attitude. Hope to see you again her in Cabo!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cabo Wedding Trip
Went for a wedding and stayed at this hotel which was very clean and very decent. The beach is close by but the hotel is not right on the beach. They serve daily breakfast and it’s really good. It’s excellent for the price you pay and I definitely recommend it. Just keep in mind that this is not similar to a resort so don’t set your expectations for this hotel to be at that level.
Stayed 4 nights in Oct 2023
Response from ANafarrate/GMgr on Nov 3, 2023
It is great to read such an accurate comment regarding expectations when someone chooses a limited service hotel or business hotel in a beach destination. Thank you very much for sharing your opinion and we also appreciate your preference for staying with us! We look forward to your return!

10/10 Excellent

Janette, Chilliwack

Travelled with family
Liked: Staff & service, property conditions & facilities
Good value and a good location if you want to stay in El Tezel. Surprisingly quiet for being on the highway.Clean and modern. Hot breakfast.
Stayed 1 night in Oct 2023
Response from ANafarrate/GMgr on Oct 27, 2023
We appreciate you sharing your kind opinion. We look forward to serving you again on your next visit to Los Cabos.

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kindness and friendly staff
Stayed 2 nights in Oct 2023
Response from ANafarrate/GMgr on Oct 24, 2023
Thank you for your kind rating of our services. Hope to see you again here in Cabo!

8/10 Good

Hildefonso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy limpio cómodo y tranquilo
Stayed 1 night in Oct 2023
Response from ANafarrate/GMgr on Oct 16, 2023
Gracias por compartir su amable opinión acerca de nuestros servicios. Esperamos su pronto regreso!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from ANafarrate/GMgr on Oct 16, 2023
Muchas gracias por su reciente visita y preferencia. Esperamos tenerle pronto de regreso!

10/10 Excellent

Daniel

Stayed 2 nights in Sep 2023
Response from ANafarrate/GMgr on Sep 26, 2023
Muchas gracias por su reciente visita y preferencia. Valoramos su tiempo que le tomó compartirnos su opinión y esperamos tener la oportunidad de servirle nuevamente en esta su casa en Los Cabos.

10/10 Excellent

raul

Travelled with partner
Liked: Cleanliness, staff & service
Good Location friendly staff ...shower can be better...tv screen to small
Stayed 3 nights in Sep 2023
Response from ANafarrate/GMgr on Sep 23, 2023
Muchas gracias por su reciente visita y compartirnos su opinión acerca de nuestros servicios. Nos complace saber que disfrutó de su estancia y esperamos su pronto regreso

10/10 Excellent

Edgardo

Travelled with family
Liked: Amenities
Excelente servicio al cliente!
Stayed 1 night in Sep 2023
Response from ANafarrate/GMgr on Sep 21, 2023
Valoramos su preferencia y su amable calificación a nuestros servicios. Nada nos complace mas que saber que disfrutó de su estancia con nosotros. Esperamos su pronto regreso!

8/10 Good

Hashem

Stayed 6 nights in Aug 2023
Response from ANafarrate/GMgr on Sep 21, 2023
Muchas gracias por elegirnos en su reciente visita a Los Cabos. Esperamos tener la oportunidad de volver a servirle en esta su casa cuando visite este increíble destino nuevamente!

6/10 Okay

Hamid

Travelled with group
Bathrooms need updating
Stayed 5 nights in Aug 2023
Response from ANafarrate/GMgr on Aug 18, 2023
Thank you for sharing your opinion. We will work on renovating our accommodations as soon as possible.

8/10 Good

Joshua, Marion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and went out of their way to accommodate any requests. The gym access that they have is the best that I've ever had at a hotel. It was like a small planet fitness. Pool was nice and hotel was very clean. Most disappointing was there was no beach access as Expedia said. The description on Expedia needs corrected.
Stayed 5 nights in Jul 2023
Response from ANafarrate/GMgr on Jul 10, 2023
Thank you very much for your preference and for sharing your opinion with us, at this moment we will request the immediate revision of the description with our business partners, as we do not like our customers to feel surprised or deceived. Thank you very much for your comment. We look forward to having you back soon !!

8/10 Good

Adrian

Stayed 1 night in Jul 2023
Response from ANafarrate/GMgr on Jul 5, 2023
Muchas gracias por haberse hospedado con nosotros, apreciamos su calificación a nuestros servicios. Estaremos atentos a su pronto regreso!

10/10 Excellent

Francia

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about the hotel very clean, the only bad thing about it is that you have to drive around because everything is far walking distance
Stayed 4 nights in Jun 2023
Response from ANafarrate/GMgr on Jun 27, 2023
Thank you very much for sharing your opinion with us, we appreciate your preference and we will be glad to welcome you back to this home on your next visit to Los Cabos.

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
It is really nice I like staying here.
Stayed 1 night in Jun 2023
Response from ANafarrate/GMgr on Jun 27, 2023
Thank you very much for your recent visit. We are glad to hear that you enjoyed your stay.

10/10 Excellent

Candace

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Your Front Desk Staff, especially Marion treated us like family and went out of their way for anything they could help us with. Thank You. Mario especially was incredibly helpful when we needed help with a travel issue. Sincerely...Thank You!
Stayed 2 nights in May 2023
Response from Mhernandez on Jun 2, 2023
Thanks for your comments, we share with our staff.

8/10 Good

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We were just in Cabo for the day shopping. Great location. Comfortable room. Nice staff. Would have liked a minifridge.
Stayed 1 night in May 2023
Response from ANafarrate/GMgr on May 16, 2023
Thank you for your recent stay and for sharing your suggestions. We will try to have possibly a couple of mini refrigerators on request for guests who require them. Thank you again for your preference!

6/10 Okay

Jason, denver

Travelled with group
Liked: Cleanliness, staff & service
You can see the ocean from the hotel but cant access the beach. Noise from traffic at night.
Stayed 3 nights in May 2023
Response from ANafarrate/GMgr on May 16, 2023
Unfortunately, both situations are not in our hands to improve. We hope that the service we provided during your stay was to your satisfaction. Thank you for your preference.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
The property was exactly what I was looking for - access to an excellent gym and somewhat out of town so I could get 20km to 30km walking per day. (getting back in shape for a 200km bike ride in a few months) The staff were extremely helpful and friendly. Breakfast was great and there were always staff seen to be cleaning. It is not an all-inclusive liquor intensive resort which I was purposely avoiding. Other guests were business travelers, families and airline crew. There are four or five restaurants within steps of the property. for these reasons I rate the Holiday Inn Express very highly.
Stayed 14 nights in Apr 2023
Response from ANafarrate/GMgr on May 5, 2023
We are delighted to know that we met your travel expectations, it is very important to us that you had a stay just what you were looking for. We look forward to welcoming you again on your next visit to Los Cabos!

6/10 Okay

Esther

Liked: Cleanliness, staff & service
Disliked: Amenities
Falsa advertising on the distance to yhe beach near beach is like 20 minutes walk
Stayed 2 nights in Apr 2023
Response from ANafarrate/GMgr on Apr 19, 2023
We are sorry to hear that the time estimation for walking to the nearest beach was not quite what you expected. We will take care of those details in the information we provide. Thank you for letting us know and thank you for your preference.