7 outdoor pools, open 9 AM to 9 PM, cabanas (surcharge), pool umbrellas

Reviews of Grand Solmar Lands End Resort And Spa

4.5 out of 5
Grand Solmar Lands End Resort And Spa
Av Solmar No 1- A Col Centro, Cabo San Lucas, BCS

Reviews

9.4

Exceptional

Rating 10 - Excellent. 367 out of 491 reviews" "
Rating 8 - Good. 85 out of 491 reviews" "
Rating 6 - Okay. 22 out of 491 reviews" "
Rating 4 - Poor. 8 out of 491 reviews" "
Rating 2 - Terrible. 9 out of 491 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

danilo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet, hotel restaurants are over priced but otherwise a very nice stay.
Stayed 8 nights in Mar 2024

10/10 Excellent

Andrew

Stayed 3 nights in Mar 2024

10/10 Excellent

Ryan T

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 8 nights in Feb 2024

10/10 Excellent

Daniel Herbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff is superb!!
Stayed 7 nights in Feb 2024
Response from Jorge Herran GM on Mar 2, 2024
Dear Daniel,Thank you for your kind words! We're thrilled to hear that you found our entire staff to be superb. Providing exceptional service is our top priority, and we appreciate your recognition of our team's efforts. We look forward to welcoming you back for another superb experience.Best regards,

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great dining, very clean, friendly and helpful staff.
Stayed 8 nights in Feb 2024
Response from Jorge Herran GM on Mar 2, 2024
Dear Bryan,Thank you for your positive feedback! We're delighted to hear that you enjoyed our great dining options, cleanliness, and the friendly and helpful service provided by our staff. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Best regards,

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great property! Lots of great restaurants. Pools at every turn. Beautiful views. I have never been to a better spot to watch the whales..
Stayed 5 nights in Feb 2024
Response from Jorge Herran GM on Feb 17, 2024
Dear Robert,Thank you for your fantastic review! We're thrilled to hear that you enjoyed our property, the variety of restaurants, pools, and breathtaking views. It's wonderful to know that you found our location ideal for whale watching. We appreciate your kind words and look forward to welcoming you back for another memorable experience.Best regards,

10/10 Excellent

DAYNA JO ZIMMERMAN

Travelled with partner
Beautiful location, quiet and private
Stayed 7 nights in Jan 2024
Response from Jorge Herran GM on Feb 5, 2024
Dear Dayna Jo,Thank you for your feedback! We're delighted you found Grand Solmar Lands End to be a beautiful, quiet, and private location. We look forward to hosting you again for another serene getaway.Best regards,

10/10 Excellent

Robert

Liked: Cleanliness
Clean room. Friendly staff. Meals and drinks too expensive
Stayed 1 night in Jan 2024
Response from Jorge Herran GM on Jan 16, 2024
Hello! Thank you for sharing your feedback. We're delighted to hear that you found our rooms clean and our staff friendly. We understand your concern about the pricing of meals and drinks, and we appreciate your honesty. We constantly strive to provide the best value for our guests, and your input is valuable in helping us improve. We'll certainly take your comments into consideration as we work on enhancing our offerings. If there's anything specific you'd like to share or if you have any suggestions, please feel free to let us know. We hope to have the opportunity to welcome you back and make your next stay even more enjoyable. Thank you for choosing us!

8/10 Good

George Joseph, Mooresville

Stayed 5 nights in Jan 2024
Response from Jorge Herran GM on Feb 5, 2024
Dear George,Thank you for sharing your feedback and rating us 4 out of 5 stars. We appreciate your input and would love to know more about your experience to ensure we continue to improve. If you have any specific suggestions or concerns, please feel free to share them with us. We value your patronage and hope to welcome you back for an even better stay in the future.Best regards,

10/10 Excellent

alan

Stayed 3 nights in Jan 2024
Response from Jorge Herran GM on Feb 5, 2024
Dear Alan,Thank you for the 5-star rating! We are thrilled to hear that you enjoyed your stay with us. It's our pleasure to provide you with an excellent experience. We look forward to welcoming you back for another exceptional stay in the future.Best regards,

6/10 Okay

Sunil

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The location is great. Everything else is below par. I spend $ 2800 for an upgrade to a two bedroom penthouse yet they didn’t offer me free breakfast. Besides the food was terrible, selection was also not great. I wouldn’t want to stay again and wouldn’t recommend :(
Stayed 4 nights in Dec 2023
Response from Jorge Herran GM on Dec 30, 2023
I'm sorry to hear about your experience. Your feedback is truly valuable, and I completely understand your disappointment regarding the breakfast offerings and the quality of food during your stay. I apologize for falling short of your expectations despite the upgrade to a two-bedroom penthouse. Your insights are important to us, and we'll take your comments into serious consideration to improve our services and amenities. We genuinely appreciate your input and hope to have the opportunity to exceed your expectations should you reconsider staying with us in the future.

2/10 Terrible

Ankur, Redmond

Travelled with family and small children
Disliked: Staff & service
No VIP benefits at all despite asking multiple times, almost felt like begging. No wine, no upgrade, no discounts, no late checkout, nothing.
Stayed 6 nights in Dec 2023
Response from Jorge Herran GM on Dec 26, 2023
I deeply apologize for the inconvenience and disappointment you experienced during your stay. It's disheartening to hear that despite your requests, you did not receive the VIP benefits you were expecting. I completely understand how frustrating it must have been to feel disregarded despite reaching out multiple times.Our primary goal is to ensure that every guest feels valued and receives exceptional service. I am truly sorry that we fell short of meeting your expectations and failed to provide the wine, upgrades, late checkout, or any other VIP benefits you were anticipating.Your feedback is incredibly important to us, and I assure you that I will personally investigate this matter to understand where the breakdown occurred in our service delivery. Rest assured, we take such feedback seriously and will work diligently to prevent similar incidents in the future.Please accept our sincerest apologies for any inconvenience caused. We genuinely appreciate your patronage and hope to have the opportunity to regain your trust and provide you with the excellent service you rightfully expect from us on any future visits.If there's anything specific I can do to make amends for your experience, please feel free to reach out to me directly. Your satisfaction is our top priority, and I'm committed to ensuring your next stay is nothing short of exceptional.Once again, I apologize for the disappointment you faced during your recent stay. Thank you for bringing this to our attention, and we hope to have the chance to make it right for you in the future.

10/10 Excellent

ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jorge Herran GM on Dec 23, 2023
Dear Ricardo,Thank you for your feedback! We look forward to welcoming you back in the near future.Saludos,

6/10 Okay

Thomas james

Travelled with partner
Liked: Cleanliness, property conditions & facilities
There was rude staff and aggressive sales team.
Stayed 3 nights in Dec 2023
Response from Jorge Herran GM on Dec 26, 2023
I'm genuinely sorry to hear about your experience with our staff and sales team. It's truly disappointing that you encountered rudeness and aggressiveness during your interaction with us. Please accept my sincerest apologies for the discomfort and frustration this may have caused you.Providing exceptional customer service is a top priority for us, and behavior that doesn’t align with our standards is unacceptable. I assure you that I take your feedback seriously, and I will investigate this matter thoroughly to address the issue and take necessary steps to ensure that such incidents do not occur in the future.We value each guest and their experience with us, and it deeply concerns us to learn that we fell short in this regard. Your feedback is incredibly valuable in helping us improve our services, and I want to thank you for bringing this to our attention.Please know that your comfort and satisfaction are of utmost importance to us. If there's anything specific you'd like to share or if there's a way we can make this right for you, please don't hesitate to reach out to me directly. Your experience does not reflect our standards, and I am committed to ensuring that your future interactions with us are positive and welcoming.Once again, I apologize for the inconvenience and distress caused by the behavior of our staff and sales team. We appreciate your feedback and hope for the opportunity to restore your confidence in our service in the future.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Jorge Herran GM on Dec 18, 2023
Dear Kevin,Thank you for staying at Grand Solmar Lands End Resort & SPA. We apreciate your evaluation and we look forward to welcoming you back in the near future.Saludos,

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Humberto O on Oct 30, 2023
Dear Lindsay,We appreciate the time to share your score with us and we hope you had an incredible time here at the lands end with us.It will be a pleasure to welcome you again in the near future.Sincerely,Humberto OrtegaGeneral Manager

10/10 Excellent

Danielle

Stayed 5 nights in Sep 2023
Response from Humberto O on Nov 1, 2023
Dear Danielle,On behalf of the entire ambassadors of service, we would like to thank you for letting us be part of your experience here at the lands end. We hope to have the pleasure of welcoming you again in the future.Sincerely,Humberto OrtegaGeneral Manager

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Humberto O on Sep 22, 2023
Dear Charles,On behalf of the entire team, we would like to thank you for letting us be part of your experience.Sincerely,Humberto OrtegaGeneral Manager

10/10 Excellent

Leslee, Providence

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Response from Humberto O on Aug 22, 2023
Dear Leslee,We appreciate your words and motivates us to keep doing our best to create perfect experiences.Sincerely,Humberto OrtegaGeneral Manager

2/10 Terrible

Lisa

Travelled with group
Liked: Cleanliness
Disliked: Amenities
The property was spread out with many stairs. The TV did not work for 5 days. They changed taxes and multiple property fees on every item purchased. Property did not have a designated smoking area that was safe.
Stayed 5 nights in Aug 2023
Response from Humberto O on Aug 22, 2023
Dear Lisa,We sincerely apologize for the inconvenience and already took action and improved every detail. We hope to have the pleasure of welcoming you again.Respectfully,Humberto OrtegaGeneral Manager

6/10 Okay

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A+ for views, rooms, pool. C+ for everything else.
Great looking hotel with amazing views, pools, and gym. But needs work around the edges and details make it just an ok stay.
Stayed 6 nights in Jul 2023
Response from Humberto O on Aug 22, 2023
Dear Kevin,On behalf of the entire team, we would like to thank you for visiting us and considering our full commitment in fix every situation and we hope to have the pleasure of welcoming you again to create a great full experience.Sincerely,Humberto OrtegaGeneral Manager

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved location, pool, and the staff. Only drawback, roaches in the kitchen.
Stayed 3 nights in Jul 2023
Response from Humberto O on Aug 22, 2023
Dear John,We appreciate your valuable feedback and offer an apology for the inconvenience. It will be a pleasure to welcome you again in the near future to pamper you as you deserve.Sincerely,Humberto OrtegaGeneral Manager

8/10 Good

Gabe

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Pretty nice.
Stayed 5 nights in Jul 2023
Response from Humberto O on Jul 20, 2023
Dear Gabe,Thank you for letting us be part fo your experience. We hope to welcome you again!Sincerely,Humberto OrtegaGeneral Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Humberto O on Jul 19, 2023
Dear Elizabeth,Thank you for reviewing us and we hope to have the pleasure to welcome you again in the near future.Sincerely,Humberto OrtegaGeneral Manager

6/10 Okay

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location perfect view from our room.
Stayed 4 nights in Jul 2023
Response from Humberto O on Jul 10, 2023
Dear Julio,We appreciate the time to share your experience and according to your comments, you enjoyed your recent visit. We hope to have the pleasure to welcome you again and create a better experience to achieve a better score for you.Respectfully,Humberto OrtegaGeneral Manager

10/10 Excellent

Ed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful resort in the perfect spot. It appears they got there first and laid claim.
Stayed 4 nights in Jun 2023
Response from Humberto O on Jun 17, 2023
Dear Ed,Thank you for visiting us and review us, we hope you had an incredible time here with us and will be a pleasure to welcome you again.Sincerely,Humberto OrtegaGeneral Manager

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautifully landscaped, impeccably clean, staff very attentive, food delish, drinks great especially on happy hour , beds very comfortable. We had a wonderful time staying at this resort.
Stayed 5 nights in Jun 2023
Response from Humberto O on Jun 17, 2023
Dear Deborah,On behalf of the entire team, we would like to thank you for letting us be part of your experience. It will be a pleasure to welcome you again soon.Sincerely,Humberto OrtegaGeneral Manager

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Humberto O on Jun 7, 2023
Dear Marvin,On behalf of the entire team, we would like to thank you for letting us be part of your experience and it will be a pleasure to welcome you again in the near future.Best regards,Humberto OrtegaGeneral Manager

10/10 Excellent

Petra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t want to leave! Everything exceeded expectations!
Stayed 3 nights in May 2023
Response from Humberto O on Jun 6, 2023
Dear Petra,We appreciate your review which shows how our ambassadors of service create unique experiences for you. Thank you for letting us be part of your experience.Sincerely,Humberto OrtegaGeneral Manager

10/10 Excellent

Wendy, Rancho Santa Margarita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property!! Staff was exceptional! I highly recommend and will definitely be back.
Stayed 3 nights in May 2023
Response from Humberto O on Jun 2, 2023
Dear Wendy,We are delighted to know you enjoyed fullest your recent experience here at the lands end and for all of us it was a real pleasure to create a memorable time for you.We will be counting the days to welcome you again.Sincerely,Humberto OrtegaGeneral Manager

10/10 Excellent

marc

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in May 2023
Response from Humberto O on May 31, 2023
Dear Marc,We appreciate your feedback and we hope to keep welcoming you to create new incredible memories. On behalf of the entire team, we would like to thank you for letting us be part of your experience.Sincerely,Humberto OrtegaGeneral Manager

6/10 Okay

Dhruv

Liked: Cleanliness
Service was average, no benefits of vip access, it's a farce
Stayed 3 nights in May 2023
Response from Humberto O on May 30, 2023
Dear Dhruv,On behalf of the entire ambassador of service, we would like to thank you for visiting us and we offer a sincere apology for couldn't meet your expectations on service. Your satisfaction is very important and we hope to have the pleasure to welcome you again to change this experience into an incredible one.Respectfully,Humberto OrtegaGeneral Manager

10/10 Excellent

Apryl

Stayed 1 night in May 2023
Response from Humberto O on Jun 15, 2023
Dear Apryl,On behalf of the entire ambassadors of service, we thank you for visiting us and hope to have the pleasure to welcome you again.Sincerely,Humberto OrtegaGeneral Manager

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Though the hotel was very nicely kept, and our arrival was promising, the trip continued to decline as the service and response of the staff was disappointing. After our stay our impression is that the only staff that we found cared when they had something to sell us. Seeking a bandaid, reporting a cockroach in our room and on the grounds (see picture), requesting privacy and then our baby being woken up by the person we just had spoken to, etc., none of these seemed like issues the staff cared about. They either couldn’t be found, gave us the runaround, or seemed annoyed. It seems you matter if you are an owner. If you are just a paying guest, stay somewhere else. And lastly, the food selection is very limited. Some places were closed after we were told they were open and the prices are ridiculous for what you get. We enjoyed the view and the pools were very nice. Though at times not heated.
Stayed 4 nights in Apr 2023
Response from Humberto O on May 9, 2023
Dear guest,On behalf of the entire ambassadors of service, we would like to apologize for the inconvenience during your recent visit and we hope to have the opportunity to welcome you again to change the perception and create a great one where you can enjoy fullest every service from our team. We already took action to improve every detail and we appreciate your valuable feedback.Respectfully,Humberto OrtegaGeneral Manage

8/10 Good

Deborah Yuko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful. The restaurant was ok. Every one was nice
Stayed 2 nights in Apr 2023
Response from Humberto O on Apr 24, 2023
Dear Deborah Yuko,We appreciate your valuable feedback and we hope to welcome you again to show you how we are working to improve the details and our restaurants will delight you on the next visit.Thank you again for your visit.Sincerely,Humberto OrtegaGeneral Manager

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Humberto O on Apr 19, 2023
Dear Barry,On behalf of the entire team, we would like to thank you for visiting us, your score motivates us to keep creating unique moments for our guests.Hope to welcome you again in the near future.Sincerely,Humberto OrtegaGeneral Manager

8/10 Good

Robyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conveniently located in town near the Harbor and is walkable to town. Security is excellent. The location on the beach is really great and beautiful. Note, The atmosphere on the property is too quiet/sleepy for teens/young adults. The food is fine but the restaurants should be upgraded.
Stayed 4 nights in Apr 2023
Response from Humberto O on Apr 15, 2023
Dear Robyn,We appreciate your valuable feedback to improve and we will take action immediately. We hope to welcome you again in the near future.Sincerely,Humberto OrtegaGeneral Manager

10/10 Excellent

Shohreh Ghassimi

Stayed 4 nights in Apr 2023
Response from Humberto O on May 2, 2023
Dear Shohreh Ghassimi,We appreciate your visit and we hope to keep welcoming many times to add new experiences for you.On behalf of the entire team, we would like to thank you for letting us be part of your experience.Sincerely,Humberto OrtegaGeneral Manager

10/10 Excellent

Juan, México

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Apr 2023
Response from Humberto O on Apr 11, 2023
Dear Juan,On behalf of the entire ambassadors of service, we would like to thank you for letting us be part of your experience.Will see you soon!Humberto OrtegaGeneral Manager

8/10 Good

Shiara

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This is a very beautiful property. Overall a great place. The restaurants could be better- food was not very good at the Asian restaurant and at the Sports Bar. There were also many many little roaches in the room kitchen.
Stayed 5 nights in Apr 2023
Response from Humberto O on Apr 9, 2023
Dear Shiara,On behalf of the entire ambassadors of service, we would like to thank you for visiting us. We value your feedback and we will work hard to improve in every detail and hope to have the pleasure to welcome you again and show you the improvements.Sincerely,Humberto OrtegaGeneral Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property in a great location. We felt really safe on property and on the short walk to the marina. The food was great and the views are spectacular! We loved the pools and options for eating and drinking as well!
Stayed 4 nights in Mar 2023
Response from Humberto O on Mar 27, 2023
Dear Lisa,We are delighted to read you had an incredible experience here at the resort. Thank you for sharing with our readers what was your highlights and we hope to keep welcoming to surpass the expectations every time.Sincerely,Humberto OrtegaGeneral Manager

10/10 Excellent

SEUNG HEE

Stayed 2 nights in Mar 2023
Response from Humberto O on Apr 11, 2023
Dear Seung Hee,We appreciate your visit and for sharing your experience with us. We hope to keep welcoming you in the near future to add new memories for you.Sincerely,Humberto OrtegaGeneral Manager

10/10 Excellent

Sidlgata

Stayed 4 nights in Mar 2023
Response from Humberto O on Apr 9, 2023
Dear Sidlgata,We appreciate your score on your experience at our resort. We hope you enjoyed fullest your visit.Sincerely,Humberto OrtegaGeneral Manager

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2023
Response from Humberto O on Apr 6, 2023
Dear Lee,We appreciate the time to review us and we are glad your experience was a great one. We hope to welcome you again in the near future.Sincerely,Humberto OrtegaGeneral Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amazing views
Stayed 6 nights in Mar 2023
Response from Humberto O on Mar 17, 2023
Dear Steven,On behalf of the entire ambassadors of service, we would like to thank you for letting us be part of your experience here at the Lands end, and we hope to have the pleasure to welcome you again in the near future.Sincerely,Humberto OrtegaGeneral manager

10/10 Excellent

garrett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 7 nights in Feb 2023
Response from Humberto O on Mar 2, 2023
Dear garret,Thank you for share your score and letting us be part of your experience. It will be a pleasure welcome you again.Sincerely,Humberto OrtegaGeneral Manager

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property & friendly staff!
Stayed 5 nights in Feb 2023
Response from Humberto O on Feb 28, 2023
Dear Kelly,Thank you for taking the time to review us and share your score. We hope you enjoyed fullest your recent visit and it will be a pleasure to welcome you again in the near future.Sincerely,Humberto OrtegaGeneral Manager

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Humberto Ortega on Feb 21, 2023
Dear Michelle,Thank you for visiting us and for taking the time to review us and share with us that you enjoyed fullest with your score. We hope to have the pleasure to welcome you many times here at the Lands End.Sincerely,Humberto OrtegaGeneral Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained property. To a person, the staff was well-trained, friendly and attentive. The food in the various on-property restaurants was good, but not equal to some of the nicer restaurants in Cabo. Certainly eat some meals there, but unless you want to gorge and have 10 drinks per day, skip the all-inclusive option.
Stayed 5 nights in Jan 2023
Response from Humberto O on Feb 7, 2023
Dear Michael,We appreciate the time you took to share your recent experience and we thank you for your valuable feedback and are definitely, motivated to keep improving in every detail to surpass your palate on your next visit here. On behalf of the entire team, we would like to thank you for letting us be part of your experience.Sincerely,Humberto OrtegaGeneral Manager

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort but need to improve check-in process
Overall great resort, pools, rooms and service. Only downside that needs fixing is their check in process. We waited over an hour to get checked in and the line was not even long. Observations is they need to automate their check-in process and leverage a mobile app like the rest of the world. Things like taking pictures of your passports, registering a credit card and getting alerted when the room is ready is what is needed in a big way. Take away manual processes and automate the check-in friction away will really improve the guest arrival experience.
Sunset Top 5 in the world
No clouds in 5 days
My office each day
Stayed 4 nights in Jan 2023
Response from Humberto O on Jan 23, 2023
Dear Doug,We appreciate your valuable feedback in order to improve our check-in process and definitely we are working to reduce the time and make it quickly. Thank you for visiting us and letting us be part of your experience.Sincerely,Humberto OrtegaGeneral Manager