Ratings based on 1,158 Verified Reviews

3.5 out of 5
71% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Milwaukee, wi

close to the airport/rental drop off

Posted 17-Sep-2017
Pros: everything was great. great staff.
Cons: I can not think of anything I would change.
Location: we only stayed for the rest of the day/night. left early next morning
we entered to a smiling staff. they greeted us, and joked around w/us also. very pleasing. explained everything about the room. and answered all our questions. next morning @ breakfast, the manager was there to say "hi" ask how everything is going, and do we need anything. he did this for everyone in the breakfast room. also, while we were waiting for our shuttle to the airport, a call came in from a guest, saying their child left his stuffed animal in the room, could they check to see if it was there. the manager went to look for himself, and found it! that sold us on this hotel. great customer service. the cleaning staff was also the best. we had to throw out a cooler, and they were happy to dispose of it for us. great service provided by the whole crew. great job.
Comment from Hotel Management
19-Sep-2017 by Dee, Hotel Management
Thank you very much for your lovely review and we really appreciate your stay.
3 out of 5
by A verified traveller from costa rica

Airport layover

Posted 17-Sep-2017
It was an ok hotel, very uncomfortable to bring the luggage to the room due to an uneven open walkway on each floor. Bathroom needs some works, tiles are coming off. no airport shuttle service as promise unless you call them. Them will arrive on 20 minutes. Not too close to the airport.
Comment from Hotel Management
17-Sep-2017 by Dee, Hotel Management
Thank you for your feedback, it is appreciated
4 out of 5
Recommended
for Everyone
by A verified traveller

convenient location | very close to the airport

Posted 17-Sep-2017
Pros: very good breakfast
Cons: breakfast hours should be extended by one hour. Stopping at 9am is a bit early
Location: convenient location | very close to the airport
overall a good package! Fairly priced, pleasant staff, convenient location very close to the airport, great breakfast!
Comment from Hotel Management
17-Sep-2017 by Dee, Hotel Management
Thank you for your review and feedback. it is really appreciated.
5 out of 5
Recommended
for Everyone
by A verified traveller from Minnesota

Excellent, courteous, and helpful

Posted 14-Sep-2017
After a frustrating travel experience, the staff and management provided a much welcomed and refreshing display of customer service. Turned things right around for us!
Comment from Hotel Management
15-Sep-2017 by Dee, Hotel Management
Thanks a lot for your great review and we are glad we met your accommodation. Regards Dee
5 out of 5
Recommended
for Everyone
by A verified traveller

Convinient overall highly recommended

Posted 14-Sep-2017
nice clean comfy room, great view of the city from your windows ,free shuttle to airport , affordable prices , available through expedia plus options for smoking or non smokings rooms. Overall very satisfied with my stay, my only negative comment would be that the housekeeping staff needs to be reminded about knocking on your door before coming in your room other than that great stay !!
Comment from Hotel Management
14-Sep-2017 by Dee, Hotel Management
Thank you for your review and feedback, we really appreciate it. By letting us know where we can improve, really helps us
4 out of 5
Recommended
for Everyone
by A verified traveller

Chicken and waffles

Posted 10-Sep-2017
Roscoes chicken and waffles is right across the street. Very friendly staff and the rooms were decent
Comment from Hotel Management
11-Sep-2017 by Dee, Hotel Management
Thank a lot for your review and we really appreciate it.
4 out of 5
Recommended
for Everyone
by A verified traveller from Leics, England

Good for LAX

Posted 9-Sep-2017
Pros: Friendly check I .
Overnight stay after a flight to LAX. Close to airport (has a shuttle) and car hire locations. Easy access to 405. Good breakfast. . 7 dollars for overnight parking. Would stay here again.
Comment from Hotel Management
11-Sep-2017 by Dee, Hotel Management
Thank you for your lovely review , we look forward to your stay again.
5 out of 5
Recommended
for Everyone
by A verified traveller from inglewood

Posted 5-Sep-2017
Front desk manager that help me was extremely professional
Comment from Hotel Management
5-Sep-2017 by Dee, Hotel Management
Thanks a lot for your feedback it is really appreciated. See you in the future again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ismailia, Egypt

Posted 4-Sep-2017
It is a good place to stay the night in it. The airport shuttle service is good
Comment from Hotel Management
4-Sep-2017 by Dee, Hotel Management
Thanks a lot for your review and we really appreciate the feedback.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 3-Sep-2017
The hotel is pretty close to LAX which is convenient. The staff were very friendly and helpful. Our room was large, comfortable and clean. My only complaint is that the pillows were to bulky or thick, if you sleep on your back it was very uncomfortable. The area around the hotel is not the greatest.
Comment from Hotel Management
3-Sep-2017 by Dee, Hotel Management
Thanks a lot for your review and feedback, we appreciate your stay and are sorry for the inconvenience caused.