Outdoor pool
Check availability

Reviews of The Godfrey Hotel Hollywood

4 out of 5
The Godfrey Hotel Hollywood
Los Angeles, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 983 out of 1770 reviews" "
Rating 8 - Good. 373 out of 1770 reviews" "
Rating 6 - Okay. 188 out of 1770 reviews" "
Rating 4 - Poor. 110 out of 1770 reviews" "
Rating 2 - Terrible. 116 out of 1770 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Hotel…very clean and great staff. Awesome on-site dining and drinking options. Food was excellent. I will definitely stay again on my next trip to LA.
Stayed 3 nights in May 2024
Response from Alexis Martinez on May 26, 2024
Thank you so much for feeling comfortable giving us a 5 star! We are happy to hear our staff and amenities fit your needs and we hope to see you again in the future. Safe travels from Hollywood.

2/10 Terrible

Amir

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a room with a tub and i paid for it. When i arrived the front desk it was a lady who did the checked in for me she was extremely rude and angry and it was very obvious she dealing with mental illness. I went upstairs and checked the room there was no tub and the it was different than what i paid for. I came back to front desk and ask her can you tell why i didn’t get a room that i paid for, She said oh we don’t have that room available so why you charge me for that price since it wasn’t available!!? Then she said it is what it is. Really!? If you want you can cancel it and return the key. This is most ridiculous thing i have ever seen for booking a hotel. Even though i contacted the Expedia to tell them what happened they call this hotel and said front desk told them they already upgraded the room but they lied to them there was no upgrade at all. Don’t even waste your time and money to book with this hotel they have rudest front desk you can ever imagine. I will never ever going back to this location amd i don’t recommend it to anyone!
Stayed 1 night in May 2024
Response from Alexis Martinez on May 26, 2024
We do apologize for any inconvenience you experienced during your stay. We hope we are able to truly show what we at our property represent to give you a warm and welcoming stay. Thank you for the feedback this is something I will be taking directly to our management team in order to improve our team. Safe travels.

8/10 Good

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Godfrey is off Sunset so less touristy than Hollywood Bl which I love. The rooms are quite small and were really tough to navigate. There isn’t really anywhere for your luggage. And forget about unpacking. For the same price I could have stayed somewhere with a bit larger room. I didn’t love that. You can tell the hotel was made for efficiency. However, the staff was lovely and the rooftop is a great vibe. There is a pool. The Hollywood sign in the backdrop. And walkable to some of the hottest nightlife. It’s a great spot. Prepare yourself for a small room.
Stayed 2 nights in May 2024
Response from Alexis Martinez on May 24, 2024
Thank you so much for feeling comfortable giving us a good review. I do apologize for the room size however I am very pleased to hear our staff and amenities fit your needs! We hope to see you again soon, from Hollywood.

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are small
Stayed 4 nights in May 2024
Response from Alexis Martinez on May 23, 2024
I really appreciate you taking the time to let us knowyour thoughts about your recent stay. It is alwaysgood to read that our guests had a great stay and thatthe hotel's location and amenities suited your needswell. I hope you will be our guests again when yourtravels bring you back to Hollywood. Have a great day!

10/10 Excellent

Dana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in May 2024
Response from Alexis Martinez on May 23, 2024
Hello from Hollywood! I was very happy to read thatyou felt comfortable giving us 5 stars. Feedback fromour guests is so very important so I appreciate youtaking time to let us know about your stay at our hotel.Safe travels and I hope we see you in Hollywood againsoon!

8/10 Good

Shamira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful. Staff and valet people were very friendly.
Stayed 3 nights in May 2024
Response from Alexis Martinez on May 23, 2024
I really appreciate you taking the time to let us knowyour thoughts about your recent stay. It is alwaysgood to read that our guests had a great stay and thatthe hotel's location and amenities suited your needswell. I hope you will be our guests again when yourtravels bring you back to Hollywood. Have a great day!

8/10 Good

Jamilyn Dela

It was chilly during our stay so we haven’t really used the amenities.
Stayed 3 nights in May 2024
Response from Alexis Martinez on May 23, 2024
I really appreciate you taking the time to let us knowyour thoughts about your recent stay. It is alwaysgood to read that our guests had a great stay and thatthe hotel's location and amenities suited your needswell. I hope you will be our guests again when yourtravels bring you back to Hollywood. Have a great day!

8/10 Good

Anabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall hotel was good. Room was small for my liking but ok. Bathroom sink was draining slow and phone was not working.
Stayed 3 nights in May 2024
Response from Alexis Martinez on May 23, 2024
I really appreciate you taking the time to let us knowyour thoughts about your recent stay. It is alwaysgood to read that our guests had a great stay and thatthe hotel's location and amenities suited your needswell. I hope you will be our guests again when yourtravels bring you back to Hollywood. Have a great day!

8/10 Good

Charles

Liked: Cleanliness
Would not let me check in before 4 pm. I arrived at 2 pm and they wanted an extra fee to check in early, even though the room was apparently available.
Stayed 2 nights in Apr 2024
Response from Alexis Martinez on May 19, 2024
I really appreciate you taking the time to let us knowyour thoughts about your recent stay. It is alwaysgood to read that our guests had a great stay and thatthe hotels location and amenities suited your needswell. I hope you will be our guests again when yourtravels bring you back to Hollywood. Have a great day!

8/10 Good

Santa

Travelled with partner
Liked: Amenities
Rooms are clean.
Stayed 2 nights in May 2024
Response from Alexis Martinez on May 19, 2024
I really appreciate you taking the time to let us knowyour thoughts about your recent stay. It is alwaysgood to read that our guests had a great stay and thatthe hotels location and amenities suited your needswell. I hope you will be our guests again when yourtravels bring you back to Hollywood. Have a great day!

10/10 Excellent

carl

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Alexis Martinez on May 19, 2024
I really appreciate you taking the time to let us knowyour thoughts about your recent stay. It is alwaysgood to read that our guests had a great stay and thatthe hotels location and amenities suited your needswell. I hope you will be our guests again when yourtravels bring you back to Hollywood. Have a great day!

2/10 Terrible

Cristina

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Snotty & rude receptionist as well as manager not accommodating to the mistake that was made.
Stayed 1 night in Apr 2024
Response from Alexis Martinez on May 19, 2024
Thank you for taking the time to share your experienceabout your recent stay at our hotel. I appreciate yourfeedback and am very sorry we did not offer you thebest service we could. I hope you will consider stayingwith us in the future so you may have a moreenjoyable stay. Best regards and safe travels.

6/10 Okay

Shina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can hear everything from the inside out. I think the walls and door are too thin. People coming in and out their rooms is easily heard or if house keeping is cleaning next room it’s again easily heard. So if you need to rest throughout the day, not a good hotel to stay.
Stayed 3 nights in May 2024
Response from Alexis Martinez on May 14, 2024
As a valued guest, your patronage is greatly valued. Isincerely apologize for the issues you encounteredduring your stay. I will be taking this matter directly toour management team as well as reviewing the teammembers who were on duty on that date. While it isnever easy to hear we have not done the best job wecan it is important to hear back from our guests whenthere is an issue so we can work on coaching andcorrecting performance. Thank you again and I dohope you will choose to stay with us at another timeso we may have the opportunity to give a morefavorable impression of our hotel. Best regards andsafe travels.

10/10 Excellent

joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and access to Pantages Theatre is ideal!
Stayed 1 night in May 2024
Response from Alexis Martinez on May 14, 2024
Hello from Hollywood. I am so glad to read that youhad a great stay at our hotel when you visited. It'simportant to hear from our guests to be able tocontinue to strive to do the best job possible. I reallyappreciate your kind words and hope to see you againsoon. Best regards.

10/10 Excellent

Michael L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s luxury living. Who doesn’t love that?
Stayed 2 nights in May 2024
Response from Alexis Martinez on May 14, 2024
Hello from Hollywood. I am so glad to read that youhad a great stay at our hotel when you visited. It'simportant to hear from our guests to be able tocontinue to strive to do the best job possible. I reallyappreciate your kind words and hope to see you againsoon. Best regards.

2/10 Terrible

Dominic

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
place said check in any time and then they gave my room away
Stayed 2 nights in May 2024
Response from Thibault M. on May 11, 2024
Dear Dominic,We apologize for any miscommunication. A valid card is required to keep any booking active, regardless of the time you arrive. We do offer a check-in at any time of the day.Best,

6/10 Okay

Daphne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was very clean and nice. Food was good thought it would be small portions but it was delicious and filling. But they charged me for the hotel even though I already booked it a week ago and had to wait for a refund but besides that all good.
Stayed 1 night in Apr 2024
Response from Thibault M. on May 11, 2024
Dear Daphne,Thank you for sharing your experience with us. We're thrilled to hear that you found our property clean and enjoyed our delicious and filling food offerings.We apologize for any inconvenience caused by the billing issue you encountered. Rest assured, we take your feedback seriously, and we'll review our procedures to prevent similar occurrences in the future.We appreciate your understanding and hope to have the pleasure of welcoming you back for another enjoyable stay.Best regards,

10/10 Excellent

barrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lounge, the rooftop. Some rooms have view to courtyard. Nice
Stayed 3 nights in Apr 2024
Response from Thibault M. on May 11, 2024
Thank you for the positive review!

10/10 Excellent

Matthew

Stayed 2 nights in May 2024
Response from Thibault M. on May 11, 2024
Thank you for the positive review!

6/10 Okay

Ian

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Other than the valet team and the housekeeping team, who were great, the roof top staff and reception staff were very condescending
Stayed 4 nights in May 2024
Response from Jonathan Vargas on May 7, 2024
Thank you for taking the time to submit your review about your recent stay with us. I am sorry you did not enjoy your stay as much as you could have because of the issues you mentioned. It is helpful to hear from our guests so we can improve on the experience for everyone and I appreciate you taking the time to share your thoughts. Best regards and safe travels.

10/10 Excellent

Whitney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Godfrey was super nice for a quick trip to LA. The staff was super hospitable and the facilities was clean and current. The beds swallowed me up and the showers had the right temperature and right pressure. The rooms a little small but had spots for all of my belongings. Also I loved how prompt valet was, when we called the car was ready before us. I would definitely come back. The Cons: you definitely can hear the music from the rooftop and the bottom floor, but I was so tired I couldn’t care less. This is a lively area so you will hear everything from the street. The food and drinks were a little pricey and need a little help. My calamari was overcooked, and the lobster rolls were a little dry, and needed a little more seasoning. Breakfast was basic but I feel like you could get better from somewhere in the area. The drinks are $20 each but again when you are on Vacation who cares. I definitely would come back, I would just dine Elsewhere.
Stayed 2 nights in May 2024
Response from Jonathan Vargas on May 7, 2024
Hello from Hollywood! I really appreciate you letting us know about your recent stay with us. It is very helpful to hear back from our guests to let us know us know what we are doing well on and what we can continue to improve on. I hope you are able to visit again soon. Best regards and safe travels.

2/10 Terrible

Ernestina

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I had to leave the hotel due to the AC unit not wiring in the room. I called multiple times to get front office before an engineer was sent to the room and then another one who thought switching out the filter was going to fix the problem and who lectured me on keeping the shades in the room down so it don’t heat up. My daughter and I literally did not touch anything on that room. Changing the filter did not fix the problem and they wanted to give me and my minor daughter two separate rooms or have us in one bed, absolutely not!! Per Alexis, the front office supervisor, I should be receiving a full refund but it has yet to hit my account.
Stayed 1 night in May 2024
Response from Jonathan Vargas on May 7, 2024
Thank you for taking the time to submit your review about your recent stay with us. I am sorry you did not enjoy your stay as much as you could have because of the issues you mentioned. It is helpful to hear from our guests so we can improve on the experience for everyone and I appreciate you taking the time to share your thoughts. Best regards and safe travels.

8/10 Good

Christina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from Jonathan Vargas on May 7, 2024
Thank you so much for taking the time to submit your review of our hotel. I am very happy to see that you had an enjoyable stay and I hope you will be able to be our guest again the next time your travels bring you to the Godfrey in Hollywood. Have a great day!

10/10 Excellent

Havard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Thibault M. on May 11, 2024
Thank you for the positive review!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
A really nice boutique hotel walking distance to Hollywood Blvd. The social spaces on the lobby level and rooftop have are nicely designed. Beds are super comfortable and the shower has great water pressure.
Stayed 1 night in May 2024
Response from Jonathan Vargas on May 6, 2024
Thank you so much for taking the time to submit your review of our hotel. I am very happy to see that you had an enjoyable stay and I hope you will be able to be our guest again the next time your travels bring you to the Godfrey in Hollywood. Have a great day!

10/10 Excellent

Joshua

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Apr 2024
Response from Jonathan Vargas on May 6, 2024
Thank you so much for taking the time to submit your review of our hotel. I am very happy to see that you had an enjoyable stay and I hope you will be able to be our guest again the next time your travels bring you to the Godfrey in Hollywood. Have a great day!

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, service was simple, quick and intuitive.
Stayed 1 night in May 2024
Response from Jonathan Vargas on May 5, 2024
Thank you so much for taking the time to submit your review of our hotel. I am very happy to see that you had an enjoyable stay and I hope you will be able to be our guest again the next time your travels bring you to the Godfrey in Hollywood. Have a great day!

4/10 Poor

Vanessa c

Stayed 7 nights in Apr 2024
Response from Alexis Martinez on May 25, 2024
Good afternoon, we do apologize for any inconvenience you may have faced during your stay. It is not how we would have liked to present our hotel, however if you ever return we hope we are able to make this up to you the best we can! Safe travels.

6/10 Okay

christopher

Liked: Cleanliness, staff & service, amenities
I booked a larger room, was not given it after I checked in, and they compromised by waiving the $38 facilities fee. The small refrigerator did not seem to work properly as perhaps it cooled to 50 something degrees; it had no knobs or adjustment. The walls are incredibly THIN as you can hear almost any sound from the hallway and adjoining rooms. Why was this new construction designed as what appears to be no adequate sound insulation; no wonder why people complain about noise. Housekeeping seems to think that their job is to knock on everyone's doors in the morning to wake up everyone by screaming HOUSEKEEPING, including mine which had a do not distrub sign on the door. I was woken up due to the HOUSEKEEPING shriek BEFORE my door was knocked on due to the thin walls! Basic rooms are really small. There are better hotel options elsewhere
Stayed 1 night in May 2024
Response from Alexis Martinez on May 4, 2024
As a valued guest, your patronage is greatly valued. Isincerely apologize for the issues you encounteredduring your stay. I will be taking this matter directly toour management team as well as reviewing the teammembers who were on duty on that date. While it isnever easy to hear we have not done the best job wecan it is important to hear back from our guests whenthere is an issue so we can work on coaching andcorrecting performance. Thank you again and I dohope you will choose to stay with us at another timeso we may have the opportunity to give a morefavorable impression of our hotel. Best regards andsafe travels.

8/10 Good

Meaghan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The valet was convenient, however check in was curt and unfriendly. When asked for restaurants, response was “I’m not from around here but you could walk up the street”.
Stayed 1 night in May 2024
Response from Jonathan Vargas on May 3, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We appreciate your feedback as we are continually working to improve our guest's experience and the comments and observations we receive from you and our other guests helps us towards accomplishing that goal. Best regards and safe travels.

10/10 Excellent

Violeta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The comfort of the room
Stayed 1 night in Apr 2024
Response from Jonathan Vargas on May 3, 2024
Thank you so much for taking the time to submit your review of our hotel. I am very happy to see that you had an enjoyable stay and I hope you will be able to be our guest again the next time your travels bring you to the Godfrey in Hollywood. Have a great day!

8/10 Good

PETER, New York

Stayed 2 nights in Apr 2024
Response from Jonathan Vargas on May 3, 2024
Thank you so much for taking the time to submit your review of our hotel. I am very happy to see that you had an enjoyable stay and I hope you will be able to be our guest again the next time your travels bring you to the Godfrey in Hollywood. Have a great day!

10/10 Excellent

ZHULDYZ

Stayed 4 nights in Apr 2024
Response from Alexis Martinez on May 23, 2024
Hello from Hollywood! I was very happy to read thatyou felt comfortable giving us 5 stars. Feedback fromour guests is so very important so I appreciate youtaking time to let us know about your stay at our hotel.Safe travels and I hope we see you in Hollywood againsoon!

10/10 Excellent

Shanoah

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to book and everyone was so helpful
Stayed 1 night in Apr 2024
Response from Jonathan Vargas on May 3, 2024
Thank you so much for taking the time to submit your review of our hotel. I am very happy to see that you had an enjoyable stay and I hope you will be able to be our guest again the next time your travels bring you to the Godfrey in Hollywood. Have a great day!

10/10 Excellent

Bao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great amenities and staff.
Stayed 1 night in Apr 2024
Response from Jonathan Vargas on May 3, 2024
Thank you so much for taking the time to submit your review of our hotel. I am very happy to see that you had an enjoyable stay and I hope you will be able to be our guest again the next time your travels bring you to the Godfrey in Hollywood. Have a great day!

10/10 Excellent

Melinda, Kissimmee

Stayed 3 nights in Apr 2024
Response from Alexis Martinez on May 19, 2024
Hello from Hollywood! I was very happy to read thatyou felt comfortable giving us 5 stars. Feedback fromour guests is so very important so I appreciate youtaking time to let us know about your stay at our hotel.Safe travels and I hope we see you in Hollywood againsoon!

6/10 Okay

benito jr Ruiz

Stayed 4 nights in Apr 2024
Response from Jonathan Vargas on May 3, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We appreciate your feedback as we are continually working to improve our guest's experience and the comments and observations we receive from you and our other guests helps us towards accomplishing that goal. Best regards and safe travels.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful property, very nice build-out/finishes. Nice bar and restaurant.
Stayed 1 night in Apr 2024
Response from Alexis Martinez on Apr 30, 2024
I really appreciate you taking the time to let us knowyour thoughts about your recent stay. It is alwaysgood to read that our guests had a great stay and thatthe hotels location and amenities suited your needswell. I hope you will be our guests again when yourtravels bring you back to Hollywood. Have a great day!

2/10 Terrible

Marzanna

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Alexis Martinez on Apr 30, 2024
I will be sharing your comments regarding yourexperience with some of our staff with ourmanagement team so that we can focus on training.Our goal is to have every guest feel welcome by everyteam member.

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emjoyed my stay, room was efficiently laid out for its size. Staff and dinning experience was terrific. I will return!
Stayed 3 nights in Mar 2024
Response from Alexis Martinez on Apr 30, 2024
I really appreciate you taking the time to let us knowyour thoughts about your recent stay. It is alwaysgood to read that our guests had a great stay and thatthe hotels location and amenities suited your needswell. I hope you will be our guests again when yourtravels bring you back to Hollywood. Have a great day!

10/10 Excellent

Nokeitta

Liked: Staff & service, amenities, property conditions & facilities
The property was clean. The decor is modern and chic. There were some cool happy hours that were open to guests to partake in. I slept very well, I stayed from Tuesday to Friday, and didn’t have an issue with loud music. The bed was super comfy. The rooftop has a gorgeous view of the city. I had really great breakfast at the lobby restaurant and lunch at the rooftop. The staff was anmazing overall. Shout out to Nate at the rooftop bar for being attentive and friendly. I would definitely recommend this hotel to solo travelers.
Stayed 3 nights in Apr 2024
Response from Jonathan Vargas on Apr 24, 2024
Thank you so much for taking the time to submit your review of our hotel. I am very happy to see that you had an enjoyable stay and I hope you will be able to be our guest again the next time your travels bring you to the Godfrey in Hollywood. Have a great day!

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and tidy. Nice view on the 4th floor Lovely breakfast as we arrived due to our flight. Asked if we could check in if room was ready. Advised room was ready but it would be another $75 for early check in, being from Australia our exchange rate is crap so this was going to be around $130 so we declined. When finally checking in we had a $300 deposit taken from us, we had not been advised of this. Anyways had to do it. Mind you on check out, advised that it would be 7-10 days before we get that back, not handy at all.
Stayed 2 nights in Apr 2024
Response from Jonathan Vargas on Apr 24, 2024
Hello from Hollywood! I really appreciate you letting us know about your recent stay with us. It is very helpful to hear back from our guests to let us know us know what we are doing well on and what we can continue to improve on. I hope you are able to visit again soon. Best regards and safe travels.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the view from our room and the rooftop area.
Stayed 2 nights in Apr 2024
Response from Jonathan Vargas on Apr 24, 2024
Thank you so much for taking the time to submit your review of our hotel. I am very happy to see that you had an enjoyable stay and I hope you will be able to be our guest again the next time your travels bring you to the Godfrey in Hollywood. Have a great day!

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff couldn't have been more friendly and nice.
Stayed 2 nights in Apr 2024
Response from Jonathan Vargas on Apr 24, 2024
Thank you so much for taking the time to submit your review of our hotel. I am very happy to see that you had an enjoyable stay and I hope you will be able to be our guest again the next time your travels bring you to the Godfrey in Hollywood. Have a great day!

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Thibault M. on May 11, 2024
Thank you for the positive review!

10/10 Excellent

Aimé, Los Angeles

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Apr 2024
Response from Alexis Martinez on Apr 21, 2024
Thank you for your recent review and sharing yourthoughts about our hotel. I am glad to hear youenjoyed the hotels; amenities and staff. It is helpful tohear from our guests when they enjoy their stay withus. It helps to know what we are doing well and whatwe can improve upon for the future. Thanks again andsafe travels.

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from Alexis Martinez on Apr 21, 2024
Thank you for your recent review and sharing yourthoughts about our hotel. I am glad to hear youenjoyed the hotels; amenities and staff. It is helpful tohear from our guests when they enjoy their stay withus. It helps to know what we are doing well and whatwe can improve upon for the future. Thanks again andsafe travels.

10/10 Excellent

Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the amenities. The gym was well stocked, even have a peloton in there with high quality treadmills. Live DJ on the rooftop one night and a band downstairs another. Very good over all.
Stayed 3 nights in Apr 2024
Response from Alexis Martinez on Apr 21, 2024
Thank you for your recent review and sharing yourthoughts about our hotel. I am glad to hear youenjoyed the hotels; amenities and staff. It is helpful tohear from our guests when they enjoy their stay withus. It helps to know what we are doing well and whatwe can improve upon for the future. Thanks again andsafe travels.

10/10 Excellent

Hakan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Thibault M. on May 11, 2024
Thank you for the positive review!

6/10 Okay

Mandip

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was gorgeous and staff was impeccable. They need to let guests know before hand they have smaller rooms and barely and storage space.
Stayed 4 nights in Apr 2024
Response from Alexis Martinez on Apr 21, 2024
As a valued guest, your patronage is greatly valued. Isincerely apologize for the issues you encounteredduring your stay. I will be taking this matter directly toour management team as well as reviewing the teammembers who were on duty on that date. While it isnever easy to hear we have not done the best job wecan it is important to hear back from our guests whenthere is an issue so we can work on coaching andcorrecting performance. Thank you again and I dohope you will choose to stay with us at another timeso we may have the opportunity to give a morefavorable impression of our hotel. Best regards andsafe travels.