Ratings based on 1,166 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller from Los Angeles

Great location, beautiful hotel, but....

Posted 22-Apr-2016
Pros: Location, staff, bars. The Bungalow is hip, while the lobby bar is classic.
Cons: Letting people know in advance if the service won't be up to the regular standards.
Location: The great thing about this place is that you can take a walk along the bluffs or down to the beach or take a short walk to shopping on the promenade.
We had something very unusual happen, so this probably isn't reflective of a normal stay. In general, the staff was very friendly and professional. When we arrived the room wasn't ready, so the front desk offered us drinks in the lounge, which we found very accommodating. The room itself was clean and had a nice view of the pool and the ocean. The room itself was rather small, but the balcony was big enough for us to sit and watch the sunset. The problem was that we got a letter under the door stating that there would be no room service or restaurants available starting the next morning. Now, one of my favorite things in the world is room service breakfast and, since we were only there for a night for a stay-cation (we live in Los Angeles), I was really disappointed. The hotel was offering a free breakfast buffet the next morning to make up for it, but for a 5-star hotel, I was surprised by this. It turns out the hotel was preparing for a Passover week and so the kitchens had to be prepared for a kosher clientele. It's understandable, but I has really been looking forward to sitting in bed, looking at the ocean, and having breakfast. BUT, my friend saw that I was disappointed and talked to the front desk person and then the manager and she was AMAZING. She actually got one of the staff members in the morning to bring up food from the buffet, along with coffee. It wasn't 5-star room service, but I appreciated the effort.
5 out of 5
by A verified traveller from Tokyo, JPN

快適に過ごしました!

Posted 7-Apr-2016
Pros: スタッフサービスと快適さ
Cons: 特になし
Location: サードプレイスや海がすぐそばで良かったです。 少し先にホールフーズがあり、7時から開いていたので朝食も調達できました。 近所には美味しそうなピザ屋さんやチャイニーズレストラン、日本料理店、コールドプレスジュースのお店、キッチン用品のお店もあり、散歩しているだけでも楽しかったです。
お部屋の掃除は行き届いていて、日に2度は係りの人がクリーニングに来ていたのだと思います。 外出先から戻ると、シーツやお風呂がきれいになっていたので、さすがだなと思いました。 また夜帰ってくると、室内のライトがついていました。真っ暗な部屋に帰るよりも、気分が良かったです。 きっとホテルスタッフの配慮に違いないと思いました。 直前に近所の別のホテルから、フェアモントに変えたのですが、いい選択をしたと思います。 ベルボーイはチェックイン後にすぐに荷物を運んでくるし、無料のWi-fiも使えたし、 ペットボトルのお水もきちんと補充されていました。アメニティのシャンプーも良かったです。 また有料ですが、ビーチサンダルや日焼け止め、リップクリームも置いてあり、 気の利いたホテルだなと思いました。 風が強くて寒い日でしたが、ジャグジーで体を温めながら、プールで子供と遊びました。オーシャンビューの部屋から、夜はサンタモニカピアの夜景がきれいに見えました。周囲は安全です。 帰りはLAXまでタクシーを使いましたが、ベルボーイがタクシー代金の目安を教えてくれました。 次回サンタモニカに泊まることがあれば、また行きたいホテルです。
Comment from Hotel Management
11-Apr-2016 by Stephanie Berman, Guest Services Manager, Hotel Management
あなたのレビューありがとうございました。私はあなたがサンタモニカにいる間、あなた自身をとても楽しんで非常にうれしく思います。私はあなたのレビュー内のすべての細部のために非常に感謝しています!私たちは、あなたがすぐに訪問するために戻ってきてね!
5 out of 5
by A verified traveller

Great experience

Posted 23-Mar-2016
Great location. Very accommodating staff room was pretty and very clean
Comment from Hotel Management
30-Mar-2016 by Stephanie Berman, Guest Services Manager, Hotel Management
Thank you so much for the 5 stars-- I am so glad that both our service and our property won you over!
3 out of 5
by A verified traveller

Posted 22-Mar-2016
Thin walls in the more modern section ... You can here others talking , coughing , showering from the hallways as well as your own room. The older section was better I think
Comment from Hotel Management
31-Mar-2016 by Stephanie Berman, Guest Services Manager, Hotel Management
Thank you for this review-- I am very sorry to hear that the room was noisy. We have varying room options throughout the property that may be more to your liking.
5 out of 5
by A verified traveller

Posted 18-Feb-2016
Wonderful experience! I was very relaxed they took good care of me.
Comment from Hotel Management
21-Feb-2016 by Stephanie Berman, Guest Services Manager, Hotel Management
Thank you so very much for this review. I am so glad you had such a relaxing time with us! Please come back soon!
5 out of 5
by A verified traveller from Pleasant Prairie, WI

Beautiful Place

Posted 1-Feb-2016
What a wonderful experience. Luxurious property with top notch staff. Our room was a bit cramped but nothing we couldn't live with. Great location, short walk to the pier, dining, and shopping. Highly recommended.
Comment from Hotel Management
3-Feb-2016 by Stephanie Berman, Guest Services Manager, Hotel Management
Mike, Thank you so much for this great review! I agree that our property is absolutely beautiful-- definitely a reason for all of us to keep coming back! We can't wait for you to come back and visit again!
5 out of 5
by Monica

Posted 27-Jan-2016 on Hotels
Comment from Hotel Management
4-Apr-2016 by Stephanie, Hotel Management
Thanks for the 5 stars!
5 out of 5
by A verified traveller from Orange County, CA

Great location

Posted 25-Jan-2016
Cons: Hotel guests should be able to get priority entrance into the Bungalow bar
Great weekend, great staff. Only thing is we could not get into the Bungalow which is highly popular, but not the hotels fault
Comment from Hotel Management
2-Feb-2016 by Stephanie Berman, Guest Services Manager, Hotel Management
Les W, Thanks for your review and inquiry-- due to Bungalow being independently owned and managed, hotel guests do not get priority entrance. I know the line can get long, but it is well worth the wait. There is also the option to check in with the hostess and make a reservation to gain immediate access as well.
5 out of 5
by A verified traveller from Pasadena

Wonderful hotel!

Posted 18-Jan-2016
Pros: The bungalow was super nice. Very nice view from my room
Cons: Nothing. It is perfect
Location: Perfect spot. Close to the beach and to shopping
Loved the hotel. Very nice and I was impressed. And view to the ocean was beautiful. I will stay there again
Comment from Hotel Management
24-Jan-2016 by Stephanie Berman, Guest Services Manager, Hotel Management
Nathalie, Thank you for this great review! We can't wait for you to come back and experience it all again! Kind regards!
5 out of 5
by A verified traveller

Posted 18-Jan-2016
Wr stayed here for my sister's 23rd birthday party. I loved the rooms and the restaurant Fig was so good! Also, the Bungalow was a blast. I would definitely recommend this hotel.
Comment from Hotel Management
25-Apr-2016 by Stephanie Berman, Guest Services Manager, Hotel Management
Anonymous, Thanks for your review and for celebrating with us! So glad that Fig and Bungalow were able to help ring in your sister's 23rd!