Ratings based on 1,288 Verified Reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Feb-2017
Great location with excellent service, nice lobby and amentities. The rooms are a little outdated and worn.
5out of 5
Recommended
for Everyone
by A verified traveller fromAnchorage, Alaska

Luxury in the sun

Posted 5-Feb-2017
Pros: location and staff
Cons: N/A
Location: Walking mall and Santa Monica pier are very close. Beach and board walk right across the road. Excellent choice.
Great location, great setting, great staff. I enjoyed the time at the Fairmont.
5out of 5
Recommended
for Everyone
by A verified traveller fromwashington, d.c.

Posted 30-Jan-2017
room through expedia was in unrenovated part of building. I upgraded when I got there to a nicer, newer room. I think if you book through expedia, you aren't given the best rooms.
4out of 5
Recommended
for Business Travellers
by A verified traveller fromSan Francisco

Nice Hotel but strange extra costs

Posted 23-Jan-2017
Pros: The room was quiet and the view of the ocean was lovely.
Not at all sure why this hotel advertises one price and then charges a "resort fee" as well. That came as a surprise. Either the facilities are part of the hotel or they are not. But if they are part of the hotel, they should be included in a single price.
4out of 5
Recommended
for Everyone
by A verified traveller fromva

Nice hotel conveniently located

Posted 27-Dec-2016
There is no store in or close to the hotel for purchasing some essential stuff things that you may have forgotten on may need during your stay . The only parking is valet so it is not convenient to get your car quickly and it is expensive .Concier does not sell tickets or provide details for Disney or Universal ECT that is unusual for a five star facility . It is an OK hotel but not five star material .
Comment from Hotel Management
7-Jan-2017 by Allyson, Hotel Management
ka, I apologize for our property not being what you had anticipated. We are currently under construction for our new convenience store with a to-go option from our FIG restaurant called FIG Marketplace. We hope you will reconsider coming back to us in the future. Warm Regards, Allyson Humphrey Front Office Manager
3out of 5
by A verified traveller

Posted 19-Dec-2016
Lovely hotel but some problems. Heat was not working in my room, and internet, though expensive, was very spotty. When i was leaving and called down for help with my bags, no one ever came so I ended up doing it myself. Small problems, admittedly - but unbefitting of a hotel or this class and cost
3out of 5
by A verified traveller

beaitiful hotel, unfortunate noisy neighbor

Posted 9-Dec-2016
If it weren't for the noisy bar next door that kept me up until 2 am each night, the hotel itself is excellent, with some of the best staff I have ever encountered! (Other than the girl who checked us in, who was a bit snobby and unfriendly) The room was wonderful with gorgeous view of ocean and pier. However, the noise at night was too much. Would not stay here again. Which is so unfortunate.
4out of 5
Recommended
for Everyone
by A verified traveller fromCanada

Nice Luxurious Hotel

Posted 28-Nov-2016
Pros: It was very clean and the room was spacious and luxurious.
Cons: Our room overlooked rooftops of other buildings - the fee to upgrade was significant. There weren't too many other options for a better room.
Location: Santa Monica Pier, 3rd Street Promenade with Great shopping.
My Daughter and I stayed at this hotel, this past week and I have to say we really like the hotel. It was right across from the beach and close to the Promenade, which was great; however a bit of a walk to the Santa Monica Pier. The Staff were all friendly and attentive.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 11-Nov-2016 on Hotels
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 8-Nov-2016 on CheapTickets
Location: Walking distance to the 3rd st promenade.
Had a room with partial ocean view, staff was very pleasant and attentive