Ratings based on 1,227 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Great location!

Posted 16-Sep-2016
Pros: Many amenities available and great location.
Staff was pleasant and helpful! Great location to shopping and local eats. Would recommend to others that travel in the area.
5out of 5
by A verified traveller

Posted 16-Sep-2016
Lovely property. Enjoyed Fig's and the 50% 5pm - 6 pm special! Great spa and workout facilities.
5out of 5
by A verified traveller from東京

高級感あふれる

Posted 12-Sep-2016
Pros: 従業員の対応、部屋の快適さ、施設の充実(プール)、立地など全て。
Cons: バレパーキングの値段が高い。
Location: サンタモニカピアまで歩いて数分。
高級ホテルな分、従業員の対応、部屋の快適さ、施設の充実(プール)、立地など、全てにおいて申し分なし。バレパーキングが一日40ドル以上するのはさすがに高いと思った。
4out of 5
by A verified traveller from東京

素敵なホテル

Posted 9-Sep-2016
朝ごはんまずいまずいから夜ごはんの食べなかった パン卵がマズイ なんとかして欲しい オレンジジュースだけ美味しかった
3out of 5
by A verified traveller fromToronto, Ontario

Party Central in Santa Monica

Posted 6-Sep-2016
This is a lovely hotel and property, but unfortunately it has turned into a frat house on the weekends. Every evening there are hundreds of college age kids lined up to get into Bungalow - the garden property located at the front of the hotel. Mid way into the evenings the party gets louder and innebreated attendees get louder. The grounds and hotel are swarming with Southern California beauties that have indulged in one too many shots of tequila. If you have a room on the south side of the hotel, don't bother opening your balcony door past 4pm. It's a shame that the hotel is catering to the 21 and under crowd. It takes away from its charm and a restful holiday.
Comment from Hotel Management
8-Sep-2016 by Stephanie Berman, Guest Services Manager, Hotel Management
Catherine, Thank you so much for taking the time to review. I am terribly sorry that your stay was marred by the activity at The Bungalow. We make every effort to minimize and inconvenience it may cause and I am so sorry that your holiday was ruined by it. We certainly have rooms that are away from the bar to minimize any noise and I hope that we may be able to welcome you back to enjoy this area of the property.
4out of 5
by A verified traveller fromNew York, NY

Nice hotel close to beach.

Posted 2-Sep-2016
Pros: Friendly staff, nice room overall.Convenient. Spa well run.
Cons: Train the waiters a bit better, and update the FIG menu. Freshen up the bathroom decor with some paint, etc. Change out the super perfume-y bath stuff
Location: Beach, restaurants, some shopping. Main attraction is probably the hotel.
Nice place, comfortable room, well-intentioned staff. Minor things like our complimentary NY Times never materialized. The vanity in the bathroom was a bit chipped and could have used repainting. The shower never completely shut off (an ironic contrast to the sign asking us to conserve water during out stay). Fig restaurant was pretty good - not outstanding. Nice servers but they could use a bit more training (to automatically wipe up the coffee they spilled during the pour, to check on the table more often, remember to bring condiments or beverages we asked for). We were only two people at our table, and dined at off peak times (6ish pm and 10 am during the week), so was neither super crowded nor empty. Could benefit from updating the menu to add more healthy, vegetarian options. California service a bit on the casual side for an upscale hotel.
Comment from Hotel Management
8-Sep-2016 by Stephanie Berman, Guest Services Manager, Hotel Management
Traci, Thank you very much for your review. I am glad to see so many pros, but apologize for the areas in which we could have provided better service. Your feedback has been shared with our respective teams so that we can improve for your next visit and the rest of our guests. I am sorry you did not feel that FIG met your preference for healthy or vegetarian dining- our recent re-launch actually focused heavily on being able to combine traditional Mediterranean cuisine, most of which is incredible healthful, with the health conscious mindset of Southern California. Making healthy food delicious is truly a specialty of our culinary team, and I am sorry you were unable to find something to your liking. Best, Stephanie Berman Guest Services Manager
5out of 5
by A verified traveller

ビーチに近い。ショッピングにも近いので大変便利でした。

Posted 29-Aug-2016
Pros: クラシックさの残るホテルで、最近の近代的なホテルと違ってサンタモニカの合ったホテルでした。
日本人の方少なく、またホテルのスタッフさんが大変親切で、気さくでした。レストラン、フロント、メイド、プールスタッフ、快適に過ごせました・
5out of 5
by A verified traveller

Hotel staff outstanding

Posted 25-Aug-2016
Everyone of the hotel staff were thoughtful and responded to our every need promptly and willingly
2out of 5
by A verified traveller fromSeattle, WA

Much better hotels available for the price

Posted 16-Aug-2016
I know this hotel claims to be a Fairmont but if it is truly a Fairmont it must be the stepchild in the chain. The hotel is crowded, very crowded, to the point where the staff is overwhelmed. The pool is tiny as are the rooms and bathrooms. Basic things like a hairdryer were missing from our room. Took forever to get a car when we needed one. The spa is tiny and crowded- had to wait in line to use the bathroom. So many better hotel options in LA. Would recommend the W or Lowes over this hotel.
4out of 5
by A verified traveller fromLos Angeles

Beware of the Separate Bar Facility

Posted 15-Aug-2016
Only negative but very important aspect is that they have a separate outdoor bar facility that attracts a massive older college crowd. We had a beach view room and it was ruined by the fact all you could hear was the extremely loud bar ALL NIGHT and we were on the 5th floor. We put the TV on to fall asleep to in order the drown out the noise from the bar. It was really bad. Not what I expected for a 5 star hotel and the price I paid. I don't usually do reviews but it was really disturbing in the evening. Everything else was great. Perfect location, great staff and clean facilities. Unfortunately the noise aspect from the bar is a huge negative.