Ratings based on 1,198 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Ubicado a 2 minutos a pie de la playa.

Posted 26-Jul-2016
Pros: Me gusto pude disfrutar del uso gratuito de las bicicletas y hacer ejercicio en el centro de fitness, además de la bañera de hidromasaje.
Cons: Ampliar un poco el espacio de baño
Location: Cerca del centro de la ciudad y la playa; tiendas, lugares de interés, restaurantes y bares en las proximidades
Sus modernas habitaciones disponen de minibar y de un servicio de habitaciones las 24 horas. Los baños de mármol están equipados con albornoz y zapatillas. La mayoría de sus habitaciones tienen un balcón con vistas al océano o al jardín. Cuenta con una piscina al aire libre y una bañera de hidromasaje.
1out of 5
by A verified traveller fromk

filthy dirty, unkempt. Older part of hotel run dow

Posted 25-Jul-2016
Pros: Wine
Cons: older part of hotel should be updated and equivalent to newer rooms - we're paying same rate. Clean staff needs to be more thorough. Hire more for ck
Location: Great location
Dirty - black hairs in tub, dirty wine glass on floor inside by door, carpet horribly stained, food on curtain, drink rings on all surfaces.... Also, service lacking in all areas. Our room was guaranteed to be ready at 3 but had to wait until 5 - ridiculous 2 HR wait. And we were not alone - about 3 or 4 other parties. Staff not Friendly or willing to accommodate us in any way.
4out of 5
by A verified traveller fromSouthern California

Historic Oceanview Santa Monica Hotel, lovely

Posted 20-Jul-2016
Pros: The room was quiet, clean and the bed was comfortable, no overused mattress here. The balcony door was sound proof and I could not hear my neighbors.
Cons: During breakfast on the patio the clean up crew only cleaned the tables and left food and trash on the floor - very unappetizing.
Location: Best location in Santa Monica within walking distance to the Pier, the beach, 3rd Street Promenade, Metro Station, restaurants and much more.
Beautiful historic ocean view Santa Monica hotel that's walking distance to all the SM hot spots. We came for a one night getaway and were happy with the hotel's location, close to the SM pier and 3rd Street Promenade and with all rooms having ocean view. Close to all the tourist spots but not right on top of them made the Fairmont Miramar a great choice for us. Very good service, I had forgotten an overnight item and the front desk provided it no charge.
Comment from Hotel Management
23-Jul-2016 by Stephanie Berman, Guest Services Manager, Hotel Management
Linda, Thank you so very much for your kind review! I am so glad you enjoyed your stay with us and were able to take advantage of our amazing location. Please accept my apologies for the condition of the patio area-- this will be addressed. We hope you come back and visit soon. Kind regards,
5out of 5
by A verified traveller fromDenver

Very attentive staff.

Posted 16-Jul-2016
Location: Great location near the beach and great shopping.
Great food at a reasonable cost. Great location. Very friendly staff.
Comment from Hotel Management
23-Jul-2016 by Stephanie Berman, Guest Services Manager, Hotel Management
Donna, Thank you so much for the 5 stars! I am so glad you enjoyed your stay with us and thank your for the kind words about our staff. Kind regards,
4out of 5
by A verified traveller fromRed Bank, NJ

Great Location

Posted 5-Jul-2016
Very much enjoyed the stay. Great location and very attentive staff. The hotel rooms are a bit 'dated' and the pool area rather small given the size of the hotel.
4out of 5
by A verified traveller

nice people but they to have more maids in the am

Posted 4-Jul-2016
Cons: more am maids
they need to hire more am maids. rooms are seldom ready before 3pm and thats bs because most nice hotels will let you check in early.
5out of 5
by A verified traveller

Posted 4-Jul-2016
This was a wonderful hotel and the staff was amazing! They really made our stay very special. Would come back whenever we can!
1out of 5
by A verified traveller fromBellevue WA

I feel cheated

Posted 30-Jun-2016
Pros: Nice dive way
Cons: to much to be improved to list here.
Location: Great Location, the 3rd St Promenade and the beach are in walking distance.
I booked a Deluxe Room, 1 King Bed, Balcony, Ocean View, what i saw on the picture was a beautiful room with a few, the balcony had a glass railing that you could see through. What i got was a filthy room with a stained carpet and dirty bed sheets, the balcony railing was made of thick concrete, pretty high, to see the view you had to go outside and lean over the railing. The sink in the bedroom wasn't draining we asked for a room replacement, they told us the they can not give us another room unless we pay for an upgrade, and that they will fix the sink. We came back in the evening the sink was not fixed. We paid $1750 for three nights, I expected a little more or at least what i paid for.
Comment from Hotel Management
4-Jul-2016 by Stephanie Berman, Fairmont Miramar, Hotel Management
Alexander, Please accept my sincerest apologies for your poor experience. In looking at your photos, it seems that you were in fact placed into the room type that you booked, however the location within the building is what caused the room layout to be slightly different than our photos, and for that I apologize. Furthermore, I am so very sorry at the condition of this room and that we were unable to find a suitable alternative while you were here. Though I understand that your cannot be undone, I would very much like to opportunity to show you a true Miramar experience and hope you will book again. Warm regards, Stephanie Berman Guest Services Manager
4out of 5
by A verified traveller fromCT

Great location, Exorbitant prices

Posted 17-Jun-2016
The Fairmont was lovely and the location was ideal within Santa Monica. Obviously, you pay a premium for an experience like this, but it seemed that the hotel was nickel-and-diming everything along the way. We enjoyed our stay, but I'm not sure it was worth what we spent.
Comment from Hotel Management
4-Jul-2016 by Stephanie Berman, Guest Services Manager, Hotel Management
Sam, Thanks so very much for the 5 star review. I am sorry you felt as though we "nickel and dimed" you- this is in no way our intention and I hope you will give us another opportunity to show we are very much worth the price.
5out of 5
by A verified traveller fromcleveland

Great, helpful

Posted 6-Jun-2016
Great helpful waiter at dinner- from Ohio like us. Gave us ideas. Very helpful staff. Great for kids-pool service and kid friendly! Excellent view. Proximity to pier awesome. Helpful concierge for out of town ideas for us!
Comment from Hotel Management
17-Jun-2016 by Stephanie Berman, Guest Services Manager, Hotel Management
Jenn, Thanks so much for the 5 stars and your wonderful words about our staff throughout the property. We are so lucky to have such a wonderful team to help create lasting experiences like yours. We look forward to your next visit.