Great location, beautiful hotel, but....
We had something very unusual happen, so this probably isn't reflective of a normal stay. In general, the staff was very friendly and professional. When we arrived the room wasn't ready, so the front desk offered us drinks in the lounge, which we found very accommodating. The room itself was clean and had a nice view of the pool and the ocean. The room itself was rather small, but the balcony was big enough for us to sit and watch the sunset. The problem was that we got a letter under the door stating that there would be no room service or restaurants available starting the next morning. Now, one of my favorite things in the world is room service breakfast and, since we were only there for a night for a stay-cation (we live in Los Angeles), I was really disappointed. The hotel was offering a free breakfast buffet the next morning to make up for it, but for a 5-star hotel, I was surprised by this. It turns out the hotel was preparing for a Passover week and so the kitchens had to be prepared for a kosher clientele. It's understandable, but I has really been looking forward to sitting in bed, looking at the ocean, and having breakfast. BUT, my friend saw that I was disappointed and talked to the front desk person and then the manager and she was AMAZING. She actually got one of the staff members in the morning to bring up food from the buffet, along with coffee. It wasn't 5-star room service, but I appreciated the effort.
Comment from Hotel Management
8-May-2016 by Stephanie Berman, Guest Services Manager, Hotel Management
Thank you for your review! I am so very sorry that your stay was marred by our inability to provide our usual room service-- you are correct that this was in no way indicative of our usual service. I appreciate your understanding and am so glad we were able to somewhat rectify the issue, but again apologize for the inconvenience and that you were not notified ahead of time. We hope you will come back soon!