Exterior

Reviews of Super 8 by Wyndham Santa Clarita/Valencia

2 out of 5
Super 8 by Wyndham Santa Clarita/Valencia
17901 Sierra Hwy, Canyon Country, CA

Reviews

7.2

Good

Rating 10 - Excellent. 243 out of 1005 reviews" "
Rating 8 - Good. 339 out of 1005 reviews" "
Rating 6 - Okay. 222 out of 1005 reviews" "
Rating 4 - Poor. 123 out of 1005 reviews" "
Rating 2 - Terrible. 78 out of 1005 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff- clean rooms would definitely recommend.
Stayed 1 night in Apr 2024

2/10 Terrible

Izabella

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk and did not have my accessible room ready so was given another room. That room was dirty and we saw live and dead cockroaches all the time there. Horrible experience and I do not recommend this place!
Stayed 1 night in Apr 2024

2/10 Terrible

Dee

Disliked: Cleanliness, staff & service, property conditions & facilities
Gross.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 14, 2024
Hello Dee,We value all feedback and will address your concerns with our team. Thank you for sharing your experience with us.

10/10 Excellent

Jordan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, very quiet and a great stay
Response from Manager on Apr 12, 2024
Hello Jordan,We are delighted to hear that you enjoyed a peaceful and positive experience during your stay with us. Providing a tranquil environment is a top priority for us, and we are pleased that it contributed to your overall satisfaction. If you have any further feedback or if there is anything we can assist you with in the future, please do not hesitate to reach out.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello Robert,We are pleased to hear that you found our check-in process quick and easy. We aim to provide efficient service to all our guests to ensure a smooth beginning to their stay. Your feedback is valuable to us, and we appreciate you taking the time to share your experience with us.

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and Nice !
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Julio,We're happy to hear our staff made your stay enjoyable. We appreciate your kind words and hope to welcome you back soon for another great experience at our hotel.

6/10 Okay

belinda

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello belinda, We appreciate you choosing our hotel for your stay. If you have any specific feedback to share about your experience, please do not hesitate to reach out to us directly so we can address any concerns and improve for the future.

8/10 Good

Victoria

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The place was put together, I wish they told us what time the continental breakfast hours were because we unfortunately missed it, which was totally okay, the only thing I wish the staff didn't sound rude when we asked about it just before we checked out. But an overall easy stay.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Victoria, We appreciate you sharing your experience with us. Guests usually find our complimentary breakfast convenient during their stay. We regret any miscommunication during your checkout and will address this with our team. Your feedback helps us improve our guest experience.

6/10 Okay

Desiree

Stayed 3 nights in Mar 2024
Response from Manager on Apr 14, 2024
Hello Desiree,We regret to hear that your stay did not meet your expectations. Please feel free to contact us directly with any feedback you may have so we can address your concerns and improve our services. We value your input and hope to welcome you back for a better experience.

6/10 Okay

ELizabeth

Liked: Cleanliness, staff & service
It was just ok
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello ELizabeth, We appreciate your feedback and will take it into consideration for further improvements. Your experience is valuable to us, and we hope to welcome you back for a stay that exceeds your expectations.

8/10 Good

Wendy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was efficient and friendly. My room was a decent size and clean. The only area that needed attention was the bathroom which had accumulated dirt/mold? on the bottom molding of the wall. All in all I would stay here again should the need arise.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Wendy,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our check-in process efficient, and that you enjoyed a clean and comfortable room during your stay. We appreciate your comments about the bathroom and will address this with our team for future improvements. We look forward to welcoming you back during your next visit to the area.

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello john, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

4/10 Poor

Vagharshak, Hayward

Stayed 2 nights in Mar 2024
Response from Hemant Patel on Mar 5, 2024
Hello Vagharshak,We are sorry to hear that your stay did not meet your expectations. Please do not hesitate to reach out to us with any feedback you may have so we can address any concerns and improve for the future.

6/10 Okay

Steven

Business traveller
Disliked: Cleanliness, staff & service, amenities
Check in was fast and easy but the room has certainly seen better days. Quite a bit of dirt on all desks, chairs, and tables. Bathroom was clean and bed was comfortable
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
Hello Steven, We appreciate your feedback on the check-in process and room cleanliness. We are glad to hear you found the bathroom clean and the bed comfortable. Your comments are valuable for our ongoing improvements to ensure a better experience for all our guests.

6/10 Okay

Le Quan

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Le Quan, We appreciate you choosing to stay with us and hope you had a pleasant experience overall. If there were any specific areas you feel we could improve on, please don't hesitate to contact us directly. We value your input and would love the opportunity to address any concerns you may have.

10/10 Excellent

CECILIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 8, 2024
Hello CECILIA,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a fantastic experience with us. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back!

6/10 Okay

Kevin

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Kevin, Thank you for choosing to stay with us. We appreciate your patronage and hope you had a pleasant experience. If there is anything we can do to improve, we kindly ask that you reach out to us directly so we may address any concerns. We value your input and would love the opportunity to make your next stay even better.

8/10 Good

Lisa

Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Lisa, Thank you for choosing our hotel for your recent stay. We hope you had a pleasant experience. If you have any further feedback to share, please don't hesitate to reach out to us directly. We value your input and strive to continuously improve our services. We look forward to welcoming you back in the future.

6/10 Okay

Fernando

Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Fernando, Thank you for choosing our hotel for your recent stay. We appreciate your feedback and would love to hear more about your experience. Please feel free to reach out to us directly so that we can address any concerns you may have had. We hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional stay.

10/10 Excellent

Eddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Eddie,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a great experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future!

6/10 Okay

simon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower did not work, so trying to wash in a mini bath was not easy. Reported to owners so that it can be fixed. Upstairs room was noisy all night, waking us up at least three times. Make sure you get an upstairs room or make sure no one is above you. Breakfast not really offered, it was some fruit and a sugar rich danish packet.
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello simon, Thank you for choosing our hotel during your recent stay. We appreciate your feedback regarding the shower, and we apologize for the inconvenience. Our maintenance team has been informed and will address the issue promptly. We understand your concern about noise and we suggest requesting a second-floor room or ensuring there are no rooms above yours on future visits. We regret any disturbance caused. While our breakfast typically includes more variety, we apologize if it did not meet your expectations. We appreciate your input and will use it to improve our offerings. We hope to welcome you back again for a more enjoyable experience.

10/10 Excellent

MICHAEL, SILVERSPRING

Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello MICHAEL,Thank you for choosing our hotel and for giving us a perfect rating! We are delighted to hear that you had a great stay with us. We strive to provide excellent service and an enjoyable experience for all our guests. Should you have any further feedback or need assistance, please don't hesitate to reach out to us. We hope to welcome you back soon for another fantastic stay!

8/10 Good

Gary

The “breakfast “ was a joke. Coffee, Danish, mini muffin.
Stayed 1 night in Dec 2023
Response from Manager on Dec 5, 2023
Hello Gary,Thank you for sharing your feedback regarding the breakfast offerings during your stay. We appreciate your input and apologize if our current selection did not meet your expectations. We will definitely take your comments into consideration as we continually strive to improve our services and offerings.

8/10 Good

kishan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello kishan,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are glad to hear that you had an enjoyable experience. If there is anything else we can do for you, please don't hesitate to reach out. We look forward to welcoming you back in the future.

6/10 Okay

Fred

Liked: Staff & service
Staff were great
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Fred,Thank you for your kind words regarding our staff! We take pride in providing exceptional service to all our guests. It was a pleasure to have you stay with us, and we hope to welcome you back for another wonderful experience in the future.

10/10 Excellent

Dimitri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Spacious room. Clean and quiet. Coffee was good but breakfast otherwise on the light side (basically a few fruits and some industrial pastries wrap in plastic)... So get breakfast elsewhere. Fro the rest, great place. I will go back.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 26, 2023
Hello Dimitri,Thank you for choosing our hotel for your stay and for taking the time to share your feedback. We're glad to hear that you found our location convenient and enjoyed our spacious and clean rooms. We appreciate your comments regarding breakfast and will share them with our team for review and possible improvements. We look forward to welcoming you back again in the future.

6/10 Okay

timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were a bunch of sketchy people staying when we stayed. Fighting all night a couple doors down, walking around in parking lot. Definitely made me worried about my vehicle being broken into at night.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 19, 2023
Hello timothy,Thank you for bringing this to our attention. We strive to provide a safe and comfortable environment for all our guests. We have security measures in place and work closely with law enforcement to ensure the security of our property. Your concerns will be forwarded to the appropriate department for further evaluation. Thank you for choosing our hotel and we hope to welcome you back in the future.

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on Oct 29, 2023
Hello Jose,Thank you so much for the incredible rating! We are thrilled to have exceeded your expectations and hope to welcome you back soon for another amazing experience.

4/10 Poor

Riley

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property was not what we expected. The bed had a bunch of long black hairs in it, and it didn’t even have a fitted sheet on the mattress. It was a flat sheet tucked in to hide the mattress topper. There was an odd sour smell when we entered the room, and we ended up having to go buy an air freshener in order to bear it. There’s overhead lights in the room that don’t turn off all the way when you switch the lights off, they still glow and light up one side of the room which is frustrating and impossible to sleep with. There was some broken box thing attached to the wall by the bed as well, it had been crushed and just left there. Overall this property was not clean and not well kept. After checking in late on the first night, the next morning when I went to checkout a day early, they claimed I was still going to have to pay for the entire 2-night stay. $150 for a place like this is a waste of money, better off spending more money at at way nicer property.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 28, 2023
Hello Riley,Thank you for sharing your experience with us. We apologize for the issues you faced during your stay. Cleanliness is of utmost importance to us, and we will address your concerns with our housekeeping team. We appreciate your feedback on the lighting and the broken box; we will look into resolving these matters. Regarding your early departure, our cancellation policy does require payment for the full reservation. We regret any inconvenience this may have caused.

4/10 Poor

Solomon

Business traveller
Liked: Cleanliness, staff & service
They don”t serve brake fast witch is very sad
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Solomon, We apologize for any inconvenience caused. We appreciate your feedback and will consider adding breakfast options in the future. Thank you for your understanding.

8/10 Good

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Manager on Oct 21, 2023
Hello Florence,Thank you for your review! We appreciate your positive feedback.

10/10 Excellent

Cecilia, San Dimas

Stayed 1 night in Oct 2023
Response from Manager on Nov 8, 2023
Hello Cecilia,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a great stay at our hotel. We take pride in providing exceptional service and ensuring our guests have a comfortable and enjoyable time. We appreciate your kind words and hope to welcome you back in the future for another fantastic stay.

10/10 Excellent

Efren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated but still clean
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hi Efren,Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay.

6/10 Okay

KRISTY

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 18, 2023
Hello KRISTY,Thank you for your overwhelming positive rating! We are thrilled to have exceeded your expectations and hope to welcome you back soon.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Sep 2023
Response from Manager on Oct 17, 2023
Hello Chris,Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay. We hope to welcome you back in the future.

4/10 Poor

Brianna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check in I was treated rudely because I brought a registered service dog, even though it states “pet friendly”. My room smelled like cigarettes, my bathroom was moldy, the vending machines did not work and a dog pooped in the hallway in front of my room and it was never cleaned up, just spread around. By the time I checked out there was poop, trash, and food on the floor of the hallway and the floor was sticky. I’ll never stay here again nor recommend this property to anyone.
Stayed 3 nights in Oct 2023
Response from Manager on Oct 16, 2023
Hello Brianna, We apologize for the inconvenience caused during your stay. We strive to provide exceptional service to all our guests, including those with service animals. Please be assured we will address the issues with cleanliness and maintenance to ensure a more pleasant experience for our future guests.

6/10 Okay

Doreen

Liked: Staff & service, property conditions & facilities
The staff was pleasant. The coffee maker in the room leaked onto the tray, so I only got half a cup of water. I found two long black hairs inside my bedvwhen I pulled the blanket and sheet back. Other than that the bathroom was clean.
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Doreen,We apologize for any inconvenience caused during your stay. We'll have our team address the issues with the coffee maker and bedding to ensure a more comfortable experience. Thank you for bringing this to our attention.

4/10 Poor

Preston

Disliked: Cleanliness, staff & service, property conditions & facilities
No go. Lied about the room being cleaned
There was a cockroach in the sink. They did not clean the room on our first day so the trash got piled up. I had to go to the front office to grab fresh towels since they said there’s no housekeeper on duty and notified them about the room not being cleaned. They stated their housekeeper marked it cleaned on their sheet. the floor was dirty so was the shower. There was a bug in the shower as well. Apparently based on the amount of positive reviews, they might’ve placed me in one of their crappiest room that was all the way to the corner of the hotel. Wouldn’t recommend, unfortunately.
Stayed 3 nights in Oct 2023
Response from Manager on Oct 13, 2023
Hello Preston ,It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

V

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Despite no smoking signs my room reeked of cigarettes horribly. Everything I brought there still smells like cigarettes including the air from my CPAP machine. I bought and sprayed air freshener and it did nothing. They allow pets there with is fine, but there was dog poo in the hallway for more than 24 hours, as well as a puddle of pee in the vending area. Along with that the hallway also has a piece of old toast and a pizza box. There when we got there, still there when we left. One of our rooms was very water damaged in the bathroom and flooded when the shower was used. Clearly an old problem since there is so much water damage. I really can't emphasize how bad the stay was. The one positive is that the beds were very comfortable.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 13, 2023
Hello V ,I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

6/10 Okay

Mary

Liked: Cleanliness
Disliked: Amenities
Overall good place to stay overnight on road trip.
Stayed 1 night in Oct 2023
Response from Manager on Oct 13, 2023
Hello Mary ,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Manager on Oct 11, 2023
Hello Jimmy,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 Excellent

Jaime

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
The lite at the vanity mirror was not working, the facilities could use deep cleaning, change the curtains.
Stayed 1 night in Oct 2023
Response from Manager on Oct 9, 2023
Hello Jaime,It means so much to have earned your business. We appreciate the feedback regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

8/10 Good

kathleen

Liked: Property conditions & facilities
It's convenient. Staff is helpful
Stayed 3 nights in Sep 2023
Response from Manager on Oct 7, 2023
Hi Kathleen,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

8/10 Good

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It would rate a five but the parking was small and our ac was broken and it was hot that day.
Response from Manager on Sep 11, 2023
Hello Francisco,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 Poor

jose

Travelled with family
Disliked: Cleanliness, amenities
Unsatisfied with property the information stated breakfast probided and all they had was coffee, juice and fruit also the property needs to update bed very uncomfortable for the high price i will never stay there again...
Stayed 2 nights in Sep 2023
Response from Manager on Sep 7, 2023
Hello jose, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Junior

Travelled with partner
Disliked: Cleanliness
Needs more parking and cleaning
Stayed 2 nights in Sep 2023
Response from Manager on Sep 4, 2023
Hello Junior, Thank you for your assessment of our hotel and the facilities we offer. I am sorry to hear that you found parking to be inconvenient and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. We try to accommodate everyone and offer the best parking possible but unfortunately, we dont always manage to do so. Your insight is invaluable and will help us to better the quality of the facilities that we have on offer.

8/10 Good

Javier

Stayed 1 night in Sep 2023
Response from Manager on Sep 24, 2023
Hello Javier,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Saher

Stayed 1 night in Sep 2023
Response from Manager on Sep 6, 2023
Hello Saher,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend
Was great, Nice host, clean rooms. Relaxed part of town, the Canyon mountains are beautiful
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Dear Guest,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Alice

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was very good and friendly. Limited parking for guests. When we checked in they sent us to a room that was not yet cleaned. They did give us another room.
Stayed 1 night in Aug 2023
Response from Manager on Aug 29, 2023
Hi Alice,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.