Front of property - evening/night

Reviews of Sunset Tower Hotel

4.5 out of 5
Sunset Tower Hotel
8358 W Sunset Blvd, West Hollywood, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 277 out of 394 reviews" "
Rating 8 - Good. 76 out of 394 reviews" "
Rating 6 - Okay. 22 out of 394 reviews" "
Rating 4 - Poor. 12 out of 394 reviews" "
Rating 2 - Terrible. 7 out of 394 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at the hotel. It’s an iconic landmark in Hollywood. As such we found ourselves staying at the same time as several private parties hosted for the Oscars which were happening that weekend. This meant some of the facilities were unavailable. This was initially disappointing, however the management team went above and beyond to ensure that this didn’t disrupt our enjoyment by arranging for a late checkout so we could use the pool and additionally offered discounts on checkout. There was a real sense that the management team were determined to ensure that our stay was a good one, so we are very grateful for that as as such have no problem recommending this hotel.
Stayed 3 nights in Mar 2024

10/10 Excellent

Marcus S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, the staff is great, the only thing I wish was a little better was the shower pressure and the showerhead. Other than that, everything else was great.
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel, VENICE

Stayed 2 nights in Dec 2023
Response from Ness on Dec 23, 2023
Thank You, We look forward to your next stay with us.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ness on Dec 23, 2023
Thank you! We look forward to your next stay with us.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the 1920's vibe of this hotel, the staff and food was also A
Stayed 3 nights in Nov 2023
Response from Ness on Dec 23, 2023
Thank you! We hope to have you back again soon.

10/10 Excellent

Mircea, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
The art deco look and the location was perfect.
Stayed 1 night in Nov 2023
Response from Ness on Dec 23, 2023
Thank you! We hope to have you back again soon.

10/10 Excellent

Jeffrey

Stayed 2 nights in Oct 2023
Response from Ness on Dec 23, 2023
Thank you! We hope to have you again back soon.

10/10 Excellent

Anastasia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Love the old Hollywood glamour of the place.
Stayed 2 nights in Oct 2023
Response from Ness on Dec 23, 2023
Thank you! We hope to have you back again soon.

10/10 Excellent

Erich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Sep 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Oct 2023
Response from Ness on Dec 23, 2023
Thank you! We hope to have you back again soon.

10/10 Excellent

Kira

Stayed 1 night in Sep 2023
Response from Ness Hernandez -Front Office Manager on Oct 8, 2023
Thank you. We look forward to welcoming you back.

10/10 Excellent

Wendi, Conshohocken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful and the staff is so friendly. Loved staying here and will return!
Stayed 6 nights in Aug 2023
Response from Ness Hernandez -Front Office Manager on Sep 9, 2023
Amazing!! We look forward to having you stay with us again.

10/10 Excellent

Shruti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay in LA
Stayed 1 night in Aug 2023
Response from Ness Hernandez -Front Office Manager on Sep 9, 2023
We look forward to your next stay.

10/10 Excellent

gemo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All class. All vibes.
Amazing old school Hollywood hotel. First time staying there. They graciously upgraded me to the penthouse. Amazing service amazing restaurant with all the right vibes. Not douche. All class.
Stayed 1 night in Aug 2023
Response from Ness Hernandez -Front Office Manager on Sep 9, 2023
We can't wait to have you back.

6/10 Okay

michael

Business traveller
Liked: Cleanliness, staff & service
High price for small room that needs updating. Competition down the street is cheaper, larger and gorgeous.
Stayed 2 nights in Aug 2023

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the old Hollywood vibe of the Sunset Tower. The Tower Bar is always hoppin' and the food and both Tower Bar and The Terrace is great. The staff and service is also top notch.
Stayed 2 nights in Aug 2023
Response from Ness Hernandez -Front Office Manager on Sep 9, 2023
Thank you! We look forward to having you again.

10/10 Excellent

Jeff

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Ness Hernandez -Front Office Manager on Aug 10, 2023
Thank you. We hope to see you again soon.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magical
Stayed 1 night in Aug 2023
Response from Ness Hernandez -Front Office Manager on Aug 10, 2023
Thank you! We look forward to your next stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Ness Hernandez -Front Office Manager on Aug 2, 2023
Thank you so much. We look forward to your next stay.

6/10 Okay

GINA

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Ray on Jul 28, 2023
Thank you so much for your Feed-Back we truly appreciate staying with us, we look forward to welcoming you back to the Sunset Tower Hotel. Have a wonderful day!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Ness Hernandez -Front Office Manager on Jul 12, 2023
Thank you! We look forward to your next stay.

10/10 Excellent

Timothy

Stayed 1 night in Jun 2023
Response from Ness Hernandez on Jun 15, 2023
Thank You!! We look forward to your next stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Ness Hernandez on Jun 15, 2023
Thank You! We look forward to your next stay!

8/10 Good

John, New Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Ness Hernandez, Front Desk Manager on May 25, 2023
We hope we can work to get a 5 out of 5 on your next stay.

10/10 Excellent

Amy

Stayed 1 night in Apr 2023
Response from Ness Hernandez, Front Desk Manager on May 4, 2023
Thank you so much. We look forward to your next stay.

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The place was super classy!
Stayed 3 nights in Jan 2023
Response from Ray on Feb 2, 2023
Thank you so much for your delightful responce. We wecome you back at anytime, as it was a pleasure having you!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Beware
The rooms are in dire need of renovation. Furniture is in disrepair, dates, musty smell with single pane windows which allows noise from the street & heat to be ever present in the room. Also, beware of dangerous situation when the french door window is open as the "railing" has openings well over the 6" requirement for safety.
Stayed 1 night in Jan 2023
Response from Ben on Jan 30, 2023
Thank you for writing a review. We take the condition of our rooms very seriously and I am so sorry that this was not to your satisfaction. We are going to immediately address the issues you described in your room in order to make sure no other guest has similar issues.

10/10 Excellent

Michele

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Ness Hernandez, Front Desk Manager on Jan 28, 2023
We look forward to your next stay!

2/10 Terrible

Shane

Stayed 1 night in Jan 2023
Response from Rayquon on Mar 9, 2023
Thank you so much for taking the time out to review our hotel! We truly appriciete your feedback as your responce is very important to our hotel in every way! Our staff is delighted that you enjoyed your stay at The Sunset Tower Hotel and we welcome you back at anytime. Have wonderul day!

10/10 Excellent

Andrew

Stayed 1 night in Sep 2022
Response from Ness Hernandez, Front Desk Manager on Sep 15, 2022
We look forward to your stay!

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best hotel I’ve ever stayed in. The staff are all amazing, the hotel is beautiful and the view from the room into the Hollywood Hills was incredible. Will definitely be back next time we’re in LA
Stayed 2 nights in Sep 2022
Response from Ness Hernandez, Front Desk Supervisor on Sep 11, 2022
We look forward to your next stay.

10/10 Excellent

Sertan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Sep 2022
Response from Ness Hernandez, Front Desk Supervisor on Sep 7, 2022
Thank you so much for your amazing review. We look forward to your next stay!

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Couldn't imagine a better place to stay. Room Wass large and comfortable with a great bed. Staff was super friendly and helpful. The bar/restaurant is to die for and the food is excellent. Next time in L.A. this will be my place to stay.
Stayed 3 nights in Aug 2022
Response from Ness Hernandez, Front Desk Supervisor on Aug 19, 2022
We are so glad you had such a wonderful stay. We look forward to your next stay with us.

10/10 Excellent

Samantha

Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Ness Hernandez, Front Desk Supervisor on Aug 19, 2022
Thank you for this amazing score. We look forward to your next stay.

10/10 Excellent

Mary Jael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Sunset Tower Hotel for my husband’s birthday weekend and we absolutely loved our stay from the very clean room, breathtaking view outside our windows, to the very soft and comfy bed and the friendliness of the front desk staff and valet. We definitely will come back again.
Stayed 1 night in Aug 2022
Response from Ness Hernandez, Front Desk Supervisor on Aug 12, 2022
We are so glad you had a wonderful stay with us. We look forward to your next stay with us.

10/10 Excellent

shawn, Napa

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2022

10/10 Excellent

farrah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022

2/10 Terrible

Claire

Stayed 1 night in Apr 2022

10/10 Excellent

Grant

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 1 night in Mar 2022
Response from Mallory Cutchlow, Front Office Manager on Mar 31, 2022
Grant, thank you so much for your review and for being a part of our family. We look forward to your next visit and I look forward welcoming you again soon!

10/10 Excellent

Jennifer Marie

Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Mallory Cutchlow, Front Office Manager on Jan 8, 2022
Thank you so much for your review and for being a part of our family. We look forward to your next visit and I look forward welcoming you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ambiance wonderful friendly staff and service. Place to be in Wedt Hollywood! Love it
Stayed 5 nights in Nov 2021
Response from Mallory Cutchlow, Front Office Manager on Nov 23, 2021
Thank you so much for your review and for being a part of our family. We look forward to your next visit and I look forward welcoming you again soon!

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Mallory Cutchlow, Front Office Manager on Oct 2, 2021
Robert, thank you so much for your review and for being a part of our family. We look forward to your next visit and I look forward welcoming you again soon!

6/10 Okay

JUSTIN

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Aug 2021
Response from Mallory Cutchlow, Front Office Manager on Nov 23, 2021
Thank you for your review. I look forward to the opportunity to provide a 5 out of 5 experience for you. Please let us know when you are returning and I look forward to meeting you.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got upgraded to a suite which was heavenly. The decor is a little outdated but the bar is lovely and the location is awesome.
Stayed 2 nights in Aug 2021
Response from Mallory Cutchlow, Front Office Manager on Aug 10, 2021
Thank you so much for your review and for being a part of our family. We look forward to your next visit and I look forward welcoming you again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2021
Response from Mallory Cutchlow, Front Office Manager on Aug 6, 2021
Thank you for your feedback. I look forward welcoming you again soon for another 5 star experience!