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Reviews of Sheraton Universal Hotel

4 out of 5
Sheraton Universal Hotel
333 Universal Hollywood Drive, Universal City, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 2139 out of 3474 reviews" "
Rating 8 - Good. 680 out of 3474 reviews" "
Rating 6 - Okay. 317 out of 3474 reviews" "
Rating 4 - Poor. 167 out of 3474 reviews" "
Rating 2 - Terrible. 171 out of 3474 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Vijay, Rancho Cordova

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never get the TL rooms. Too close to the pool and gets noisy. Don’t upgrade to premium rooms, they are small and by no standards premium. I would suggest avoiding this hotel. Very average and not worth the price they charge. Never again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lanell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to Universal, as we were exhausted from the days activities and needed a relaxing stay. Check-in was easy and staff was super friendly and down to earth. Room was cozy, clean and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for the weekend. Wonderful property. The California restaurant was a great experience, and provided most of our meals during our stay. It is conveniently located to Universal Studios.
Stayed 3 nights in Apr 2024

4/10 Poor

Alberto

Stayed 2 nights in Apr 2024

10/10 Excellent

Lina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to Universal Studios. Breakfast was good. Staff was nice and helpful.
Stayed 3 nights in Apr 2024

10/10 Excellent

Yenifer

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved that there were many places at walking distance or 5 minute drives. The self serve snacks were a big hit for my daughters and the pool. Loved the pool by bar. They cleaned our room everyday without us having to ask like in other hotels.
Stayed 4 nights in Apr 2024

10/10 Excellent

Della

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Kenia

Liked: Cleanliness, staff & service, property conditions & facilities
Great option if you are visiting Universal Studios!!
Stayed 1 night in Apr 2024

8/10 Good

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great atmosphere and hotel. super comfy king bed. great view. cons are mold, mildew in shower, cracked tiles and missing grout, sofa couch was terrible, very uncomfortable. broken door piece to bathroom, closet doors stick and rub on cabinet frame. they charge a fee to park in there parking structure. It should be complimentary if your staying at the hotel
Stayed 1 night in Apr 2024

6/10 Okay

Anna M

Travelled with family and small children
Disliked: Staff & service
Property had a nice view of the surrounding area
Stayed 2 nights in Apr 2024

10/10 Excellent

Danny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and staff was super friendly and helpful
Stayed 2 nights in Apr 2024

4/10 Poor

erin e

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I was not impressed with this hotel. Booked the "family room" with pull out couch that was absolutely rock hard. My poor son had to sleep on a "bed" that was no softer than the floor. The staff was totally unhelpful. The Starbucks that was supposed to be open until 11am each day was closed at 10:07 with no explanation. The concierge who is supposed to be there to help with park tickets was barely ever at the desk. We went to the pool and there were NO towels. When I let the front desk know they seemed annoyed and said they would tell housekeeping but 30 minutes later...still no towels. We will be staying at the Hilton next time.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jennifer

Travelled with family
Staff was amazing, and extremely helpful, rooms were comfy and quiet! Definitely will stay again
Stayed 2 nights in Apr 2024

10/10 Excellent

nicklas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the park
Stayed 2 nights in Apr 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service, easy transportation to universal
Stayed 1 night in Apr 2024
Response from Michael Garcia on Apr 20, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
We checked in at midnight. The front desk checked us in quickly and efficiently. I appreciated it especially for the time and with little ones.
Stayed 1 night in Apr 2024

10/10 Excellent

Bohai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Michael Garcia on Apr 20, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Michael Garcia on Apr 20, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Tracie Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
I felt very safe. The room was clean. Parking was easy and nearby, but pretty expensive to park.
Stayed 4 nights in Mar 2024
Response from Michael Garcia on Apr 20, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

VALERIA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish, everything was amazing!
Stayed 2 nights in Apr 2024
Response from Michael Garcia on Apr 20, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Marcin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect
Stayed 2 nights in Apr 2024
Response from Michael Garcia on Apr 20, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Alba

Stayed 2 nights in Mar 2024
Response from Michael Garcia on Apr 20, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Good

emily, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Michael Garcia on Apr 20, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michael Garcia on Apr 20, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient.
Stayed 2 nights in Apr 2024
Response from Michael Garcia on Apr 20, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Good

Padmaja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a hot water problem for a couple of nights, but overall it was a great place to stay.. conveniently walking distance to universal— The manager gave us a comp on the parking fee due to the hot water issue .. Overall a comfortable and nice stay. (included breakfast was nice as well, but its not included for everyone)
Stayed 4 nights in Apr 2024
Response from Michael Garcia on Apr 20, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

4/10 Poor

Kris

Liked: Cleanliness, staff & service
The property does not take Apple Pay only physical cards. This was a great inconvenience to me because I did not have the physical cards I wanted to use with me so I had to go to the bank and get cash. In addition, there was a 300.00 deposit. The room was 375.00. This is ridiculous and I had no forwarding. Aft are such a great day at Universal Studios, we ended the day having to take our luggage back to the car, load up, find a bank, get cash , drive back and then check in. Then, the room we were given was next to the elevator. We couldn’t catch a break and felt unwelcome.
Stayed 1 night in Apr 2024
Response from Michael Garcia on Apr 20, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

6/10 Okay

Alma

Travelled with family and small children
Liked: Property conditions & facilities
Close to universal studios that was nice. Couch was smelly and very uncomfortable to sleep on it. Room was a little smelly too. Food is average and too expensive. Front desk was not that friendly and very cold to questions I asked.
Stayed 2 nights in Apr 2024
Response from Michael Garcia on Apr 20, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

4/10 Poor

Keith

Travelled with partner
Liked: Cleanliness
Overpriced awful food
Stayed 2 nights in Mar 2024
Response from Michael Garcia on Apr 20, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

8/10 Good

Sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Michael Garcia on Apr 20, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, and modern. The location was great for Universal Studios.
Stayed 2 nights in Apr 2024
Response from Michael Garcia on Apr 12, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Ruben Alba

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property always stay here when we come already planning next trip in the summer even bringing more family with us. Staying no where else but here ! Best service ever my guy at the front desk always takes care of us. Makes me feel at home
Stayed 2 nights in Apr 2024
Response from Michael Garcia on Apr 12, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Good

Giovanna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to check-in early for our stay and head straight to Universal Studios. Staff contacted us when our rooms were ready and the whole process was quick. Rooms were a little small but nicely updated. Shuttle to City walk was convenient. Although you could walk to the park in 8 mins. I would definitely recommend staying here.
Stayed 1 night in Apr 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michael Garcia on Apr 12, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Amarsanaa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great place to stay if you are there for Universal Studio. Kids friendly.
Stayed 2 nights in Apr 2024
Response from Michael Garcia on Apr 12, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Eric, Mill Creek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to Universal, property was clean and kept up and parking was easy - would stay again!
Stayed 3 nights in Mar 2024
Response from Michael Garcia on Apr 10, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

6/10 Okay

Paul

Travelled with family and small children
Disliked: Cleanliness
Stayed in Double Bed suite with sofa bed. Sofa bed is unsuitable for sleeping on and the bed kit was a pillow and basic sheet. It took 3 hours after check in to get a cot bed and suitable beds for the children. Not enough towels for party size so again had to request from front desk. The windows used to be sliding doors so let in a lot of cold air. The finishing works done to the room are not to the standard of the hotel or the expected nightly rate. The bathroom door had a broken strike plate and the cupboards had tight hinges leading them to bang when opening. We left disappointed with the room and could only recommend if money isn’t a worry and you want to be in close proximity to Universal.
Stayed 3 nights in Apr 2024
Response from Michael Garcia on Apr 10, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

8/10 Good

Samantha

Stayed 2 nights in Apr 2024
Response from Michael Garcia on Apr 12, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

6/10 Okay

Sigfrid

Stayed 4 nights in Apr 2024
Response from Michael Garcia on Apr 10, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close enough to (Universal Studios) get a pool break in the middle of a long day.
Stayed 2 nights in Apr 2024
Response from Michael Garcia on Apr 10, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

4/10 Poor

Greg

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Or room was very small for two queen beds. No room to even move around in the room. Very overpriced for the room we got.
Stayed 3 nights in Apr 2024
Response from Michael Garcia on Apr 10, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
All good! Just the host Cin Cin at the Californian restaurant was not very professional on our Sunday’s breakfast
Stayed 4 nights in Apr 2024
Response from Michael Garcia on Apr 10, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

2/10 Terrible

Hossein

Disliked: Property conditions & facilities
No service and food was not good
Stayed 2 nights in Mar 2024
Response from Michael Garcia on Apr 10, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Excellent

Anna Liza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came with 2 kids around 12 pm , I wasn’t expecting we will be accommodated right away , he let us check in earlier instead of 4 pm . I was grateful because of that . We are prepared just to wait until 4 and leave our baggages for few hour and go to Universal . We only have 1 and half day to stay . Unlike the opposite hotel , we needed to wait until 4 pm regardless if you have 2 children with you .
Stayed 2 nights in Apr 2024
Response from Michael Garcia on Apr 10, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Michael Garcia on Apr 10, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Good

Fung Ha

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Walking distance to universal studio. Great location for family
Stayed 2 nights in Apr 2024
Response from Michael Garcia on Apr 10, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Michael Garcia on Apr 10, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

6/10 Okay

Asa, San Francisco

Travelled with family
Liked: Cleanliness, staff & service
The staff is very polite and friendly. Parking is around 50$ a day but worth the convenience to get to universal. You will hear some traffic from the rooms, and there was a high pitch electrical sound that I couldn't locate in the room. The rooms are on the smaller side, but we made it work as a family of 4.
Stayed 3 nights in Apr 2024
Response from Michael Garcia on Apr 10, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

8/10 Good

Qian

Liked: Cleanliness, property conditions & facilities
We lost our jacket in the hotel. The front desk is not helpful for looking for the jacket.
Stayed 4 nights in Mar 2024
Response from Michael Garcia on Apr 10, 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!