Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews of Residence Inn by Marriott Beverly Hills

3 out of 5
Residence Inn by Marriott Beverly Hills
1177 S Beverly Dr, Beverly Hills, Los Angeles, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 437 out of 1003 reviews" "
Rating 8 - Good. 351 out of 1003 reviews" "
Rating 6 - Okay. 118 out of 1003 reviews" "
Rating 4 - Poor. 52 out of 1003 reviews" "
Rating 2 - Terrible. 45 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Liana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nichole

Liked: Amenities, property conditions & facilities
Recently remodeled. Clean and lovely!
Stayed 1 night in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Nichole,We're delighted to hear that you enjoyed your stay at Residence Inn Beverly Hills and found our recently remodeled rooms clean and lovely! Thank you for sharing your positive experience, and we look forward to welcoming you back in the future.

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The renovations are so modern and beautiful. Thank you staff it was such a clean room. I had a wonderful stay the staff was so nice. Great time!
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Monique,Keeping our property clean and updated is one of our goals, and we're thrilled that our accommodations were just perfect for your experience. We're also delighted that you enjoyed our friendly service and we look forward to delivering another five-star rating the next time you visit Residence Inn Beverly Hills.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities
Nice hotel but areas are under construction/dust and there is limited breakfast
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 7, 2024
Dear Joseph,Thank you for choosing to stay with us and for your feedback. We are glad your visit was pleasant overall; however, please accept our apologies for any inconvenience with the renovation and breakfast. Our team will review your concerns. We appreciate your review, and we hope to see you again soon.

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good room, nice staff. Breakfast is rather poor
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 30, 2024
Dear Ricardo,We appreciate you sharing your thoughts with us. It is wonderful to read that our convenient location, amazing team members, and great accommodations made for a positive experience. Your feedback on breakfast is noted, and we will be sure to find ways to improve the menu. Please visit us again to experience the most perfect stay.

8/10 Good

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
The complimentary breakfast lacked in variety. There were only toast, sourdough, bagels cereal and hardboiled eggs.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 24, 2024
Dear Lydia,While we are grateful for your high rating, we are saddened that our breakfast failed to meet your expectations. Constructive feedback from our guests is vital to our success, so rest assured we will use your comments to help us improve. Thank you for allowing us to host you, and we hope you'll come back and see us the next time you're in Beverly Hills.

2/10 Terrible

SARKIS

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would NOT recommend a stay at this property at all. 7 AM right above room 319 hammer and nail sounds, drilling sounds, etc. come to find out the property is under Contruction, but no one bothered to inform the guests BEFORE hand. Extremely unpleasant stay.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 19, 2024
Dear Sarkis,It is disappointing to know that we failed to earn your recommendation. However, we appreciate you letting us know where we fell short so we can reflect and improve. This is not the lasting impression we wish to leave you with, so please allow us to welcome you back for a five-star experience in the future.

8/10 Good

Edmond, sayreville

Stayed 5 nights in Jan 2024

10/10 Excellent

Thomas, Albuquerque

Liked: Staff & service, property conditions & facilities
Very nice property. Convenient location. Staff was efficient and polite. Room was clean and had all the convenience of home. Would definitely stay here for my extended stays in LA.
Stayed 10 nights in Jan 2024
Response from General Manager on Jan 16, 2024
Dear Thomas,Thank you for choosing our hotel for your recent visit to Los Angeles. We're glad you enjoyed your stay with us and our lovely facility, clean and comfortable accommodations, convenient location for your purpose, and professional service. It will be our pleasure to host you again at Residence Inn Beverly Hills, so come back soon.

10/10 Excellent

Joseline

Stayed 1 night in Dec 2023

6/10 Okay

Maria Isabel

Liked: Cleanliness
Room is quite old and basic bathroom items were included. No room slippers too.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 10, 2024
Dear Maria,Though we are an older property, we do our best to maintain a high level of comfort. That said, we appreciate your constructive feedback and will share it with the respective teams to help us improve our guest experience. The next time you are in beautiful Beverly Hills, we hope you'll give us another chance to change your perception of our hotel.

8/10 Good

Penelope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size rooms (suite), had everything we needed, comfortable stay for 4 people
Stayed 6 nights in Dec 2023
Response from General Manager on Jan 10, 2024
Dear Penelope,It was a delight to host you during your recent visit! We appreciate you taking the time to provide us with a review and are thrilled to hear you enjoyed your time at our hotel and had a nice stay. Thank you for trusting Residence Inn Beverly Hills for your lodging needs. We hope to see you again soon!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Nothing special; nothing bab.
To be fair, the hotel was in the process of being reflagged. We stayed in an original “Residence” room. It was clean, but had an awkward layout. The bathroom/shower space was cramped. The sink was in the “bedroom” area. So, if someone was sleeping, the light and running water would wake them. The parking is expensive and poorly operated.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 2, 2024
Thank you so much for the feedback. While we're happy to know that you found our accommodations to be clean, we apologize for any noise or layout concerns. Guest feedback is incredibly important to us so we will be sure to discuss your feedback internally. Please consider giving us another chance to impress you in the future.

8/10 Good

Marleni

Liked: Staff & service, property conditions & facilities
Love my suite clean room big staff was amazing 👌
Stayed 1 night in Dec 2023
Response from General Manager on Dec 21, 2023
Dear Marleni,Thank you for taking the time to share your thoughts with our team. We are glad that you appreciated our clean accommodations and team members. Your kind words will be shared with all of our team members, for they will be delighted to know you had a great stay with us. We look forward to welcoming you back.

10/10 Excellent

Colleen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Lauren

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Comfortable Hotel
This hotel is comfortable and convenient. You can’t beat the location-close to BH, Century City and Westwood. The staff is professional and polite. The hotel is still undergoing renovation, but they are back to serving breakfast in their newly remodeled lobby/eating area. My only complaint is that the entrance to the hotel on the fourth level of the parking structure is not secure at all probably due to the construction workers going in and out. At nighttime the door was left completely open and so was the gate to enter the parking lot from the street. Nevertheless I would recommend this hotel.
Stayed 5 nights in Dec 2023
Response from General Manager on Dec 21, 2023
Dear Lauren,Your compliments are appreciated, and we will be sure to share them with our staff. Our team works hard, and they will be thrilled to know their efforts were recognized. Thank you for choosing Residence Inn Beverly Hills for your accommodations. You can always count on us for a friendly, convenient, and comfortable stay anytime you travel back to Los Angeles again.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Happy
Very happy with stay. Everyone was wonderful from front desk to valet.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 19, 2023
Dear Jason,It is wonderful to know that you had an excellent experience with us. Our team will be thrilled that they played a pivotal role in your experience with us, and overall, we're glad you had a fantastic time. Thank you for your great review and perfect rating, and we hope you return soon.

6/10 Okay

Nicholas david

Travelled with family and small children
Disliked: Amenities
Stayed 7 nights in Dec 2023

10/10 Excellent

regan

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent, the reception was excellent
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Regan,Thank you for being our guest at Residence Inn Beverly Hills and for taking the time to share your delightful review. We are thrilled you were impressed with our wonderful staff and great hotel and look forward to welcoming you back again someday.

2/10 Terrible

Josh

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was nothing available to eat or do. The renovations should have been mentioned when booked.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Josh,We appreciate you taking the time to reach out about your recent visit. Please accept our apologies for any shortage of amenities that you experienced during your stay. We hope that the next time you are in LA, you will return and see all the ways we have improved for our wonderful guests like yourself! Thank you, and we wish you safe travels.

8/10 Good

Sydney

Travelled with family
Liked: Cleanliness, staff & service
Price of parking very high.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 20, 2023
Dear Sydney,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. Please accept our apologies, however, for any disappointment with the parking fee. It is noted online for your convenience. The next time you're in the area, please come see us again.

4/10 Poor

Harkirandeep

Stayed 1 night in Nov 2023

4/10 Poor

Stanley

Travelled with partner
Disliked: Property conditions & facilities
YOU SHOULD OF NOTIFIED ME THAT THE PROPERY WAS UNDER REMODELING. AS AN 82 YR OLD MAN I FELT VERY UNSAFE. THIS WAS THE 3RD OR FORTH TIME IVE STAYED THERE AND the L AST. THE AC AND HEAT CONTROL WAS POOR AT BEST. MY ROOM WAS IN A TERRIBLE LOCATION IN THE BUILDING BECAUSE IT WAS VERY NOISY. Stanley Torchin
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 8, 2023
Dear Stanley,Thank you so much for your comments. We're sorry to hear about any disappointment in our accommodations or amenities during your visit. Our maintenance team will be sure to look into your comments regarding the A/C. In addition, we apologize for any noise concerns. Please know that our front desk team can always help you find more suitable accommodations on-property, should they be available. We also apologize for any miscommunication regarding any ongoing changes, and we'll be sure to discuss your comments internally. Our team is dedicated to upholding a safe environment at all times, and we always encourage our guests to reach out to them if they have any concerns during their stay. Despite this, we hope you will consider coming back to visit us again in the future; we know that we have what it takes to impress you.

6/10 Okay

Rosalinda

Disliked: Property conditions & facilities
Parking charge was high
Stayed 1 night in Sep 2023
Response from General Manager on Nov 3, 2023
Dear Rosalinda,Thank you for your feedback. We understand your concerns regarding parking and would like to assure you that we will consider your comments. We hope that the rest of our services meet your expectations, and we look forward to welcoming you back in the future.

4/10 Poor

Ted

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally under construction. The lobby is dirty and a mess. Terrible way to enter a hotel stay. Two elevators sound like they’re on their last leg. In fact, right after checking in they both stopped working for several hours. Not convenient when on the 5th floor. The rooms are “fine.” My TV didn’t work and had to be repaired. Bathroom has shampoo, conditioner and body wash but they don’t provide body lotion. Who wants to buy a whole bottle of lotion while traveling? Regardless of construction, which can be temporary, the hotel is pretty bad.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 30, 2023
Dear Ted,Thank you for taking the time to share your experience. We're disappointed we didn't meet your expectations. We will look into these areas for necessary improvements. Offering a comfortable and convenient stay is our priority, and we hope for another opportunity to provide you with a far better experience.

8/10 Good

Niyabela

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

6/10 Okay

Craig

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was clean and bed comfortable. TV was large, and difficult to reposition toward bed. Bathroom appointments incomplete eg. no wash clothes, tub. No gym or maps of the area for safe exercise. Valet parking charge excessive with alternate locations undisclosed. Website information of limited benefit. Overall experience C-.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 19, 2023
Dear Craig,Thank you for sharing your feedback. It's great to hear you found the room clean and the bed comfortable. However, we acknowledge the shortcomings you've pointed out. We will look into improving these aspects for a better guest experience. We're committed to improving and hope to show you how much we value your feedback during future stays.

10/10 Excellent

Kyler

Stayed 1 night in Oct 2023

2/10 Terrible

Chad

Stayed 1 night in Oct 2023

6/10 Okay

Jovina

Liked: Cleanliness, staff & service
great staff
Stayed 4 nights in Oct 2023
Response from General Manager on Oct 22, 2023
Dear Jovina, Thank you for taking a moment to review your recent experience. We're delighted to know that our hospitable team left a memorable impression on you. If there's anything we could have done better, please don't hesitate to reach out to us offline. Take care, and we wish you safe travels.

2/10 Terrible

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was nice but that’s about it! The window view was the side of another close building, no sun. Outside the window on the ledge was caked with one inch high bird poop... disgusting! The entryway for self Parking to the hotel would only allow for one car in or out at a time... the other side was purposely blocked with something. The self parking fee is $50 per nite on the rooftop with a shabby old broken door maintenance entrance to get into the hotel. Of the two elevators only one was working and believe it or not they DO NOT have a SERVICE ELEVATOR!! So the housekeeping staff would shoehorn their towel cart in between the paying customers in the already crowded only elevator!! Imagine the entire hotel working with ONE ELEVATOR!! No exhaust fan in the bathroom and no bathroom cups. The shower amenities are attached to the shower wall... if you could figure out which one is which! Awful experience... Marriott you should be ashamed of your hotel!! 😟
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 10, 2023
Dear Robert,Thank you for coming to us with your concerns. We apologize wholeheartedly for your unsatisfactory stay. Our team will address the issues you mentioned in order to improve our guest experience. We appreciate you reaching out and hope for an opportunity to deliver a better stay in the future.

8/10 Good

CHRISTINE

Travelled with family
Liked: Cleanliness, room comfort
SURPRISED SITUATION
A could see that the Residence Inn would have been much better if I knew what I was getting into. If it wasnt being renovated into another hotel. Well, elevators were slow (only one at times), no fast breakfast room, no restaurant, and no self parking really. Tight from renovation in lobby. I could have lives with this BUT THERE WAS NOTHING ANNOUNCED ON THE HOTEL,COM WEBSITE. And if it was, it must have been really small lettering. I love the concept of a Residence Inn and when I figures out how to make myself more comfortable the second night, it was more comfortable. Do not expect any views, only walls or windows next door. Overall the people were great that work there. Parking attendant has been there for 16 yrs was the best. We ordered Dominoes Pizza first night without a problem. If the price was lowered during such a difficult time, it would have been much better.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 9, 2023
Dear Christine,Thank you for taking the time to leave a review. We're pleased to note that our hospitable team left a memorable impression on you, though we regret that you were not fully satisfied with your experience. While we are making improvements, we never want to inconvenience our current guests, and we apologize for any disappointment in this respect. We'll be sure to discuss your feedback internally to seize any opportunity for improvement. It was a pleasure having you here, and we hope you will return in the future to enjoy all that we have to offer!

6/10 Okay

Deborah

Travelled with family
Liked: Cleanliness, staff & service
Renovation in progress, not sure it is improvement
It is in the middle of a major renovation. No gym, no decent breakfast, no laundry facility. First room we stayed in, bed was in an alcove that made it hard to get in and out of bed. Shelf over sink in bathroom made it hard to use faucet. Shower doors seemed to be installed backwards (wrong one had the handle on the inside). They kindly changed our room the next day. Staff is A+. It may not be a residence inn after reno. Not sure if dogs will still be welcome.
Stayed 4 nights in Sep 2023
Response from General Manager on Oct 5, 2023
Dear Deborah,We apologize for any inconvenience caused by our ongoing facelift. While we're proud of the changes being made, we never want to cause our guests any discomfort. Please consider giving us a try when our hard work is complete.

2/10 Terrible

Quinesha

Travelled with partner
Disliked: Amenities
Horrible stay, shower was leaking and maid service tried to kick me out a half hour before my check out time. Breakfast wasn’t offered
Stayed 1 night in Sep 2023
Response from General Manager on Oct 5, 2023
Dear Quinesha,We appreciate your feedback. It's unfortunate to hear about any issues with the amenities or the service received, as we always want our guests to enjoy all that we have to offer. We will be sure to discuss all of your comments internally and make improvements for the future. Thank you, and we hope you will give us another chance soon.

6/10 Okay

Rajiv

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Marriott can do better. Not a cheap place to stay.
Meh hotel. First room smelled something awful. Second room AC was not working till someone came in the second day. AC noisy. Room was noisy. Poor lighting. Breakfast in a bag. Sad.
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 5, 2023
Dear Rajiv,We understand we should've gotten your room right the first time, and we apologize for not doing so. Rest assured that we will use your feedback to take action and ensure an experience like yours does not repeat itself. Thank you for making your voice heard.

8/10 Good

Paul

Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel room was just as expected, great. The parking is a bit dangerous as exiting is completely blind to pedestrians. I had no indication at the time of making the reservation that there would be reduced services during construction. That would have influenced by choice of stay.
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 30, 2023
Dear Paul,It was a pleasure to host your recent stay at Residence Inn Beverly Hills. We're happy to hear you appreciated our comfortable accommodations. However, we're sorry for any issues you encountered in the parking lot and if you had not been made aware of any reduction in services due to our temporary renovations. We're grateful for your valuable comments, and we hope to exceed your expectations the next time you're in the area.

6/10 Okay

Jonas

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff were nice, breakfast was very random- like a school packed lunch. Rooms are dated- the hotel is in need of a refurb.
Response from General Manager on Sep 27, 2023
Dear Jonas,Thank you for your feedback. We're glad you had enjoyable interactions with our team during your stay. However, we apologize for any shortcomings you encountered. Your comments are valuable, and we will take them into consideration as we work on improving our facilities. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Sarah

Stayed 1 night in Sep 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

June

Liked: Cleanliness, property conditions & facilities
I changed my room because it was immediately above the renovations and drilling associated. This was done without fuss but the second room had no safe. Entrance on foot was not clear on what to do when locked and the key card did not open that door. I and another guest banged on the door to draw the attention of reception to our plight but instead of coming to the door they just waved to indicate go though the car park. The take-away breakfast was of poor standard.
Stayed 4 nights in Sep 2023
Response from General Manager on Sep 21, 2023
Dear June,It's unfortunate to hear that you didn't have a good experience with us, and we apologize for any service concerns during your visit. Your comments will be discussed internally as we continue to make changes for the future, and we hope to see you again soon.

10/10 Excellent

Claudine

Stayed 1 night in Sep 2023

10/10 Excellent

Ian

Stayed 1 night in Sep 2023

8/10 Good

Rosanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel in ungoing renovations so there were 3 breakfast options and you had to order it the night before. No workout facilities but I think they would let you use the workout room across the street. I stayed in 1 room with my 2 20 something year old daughters. It was too tight for 3 people. The bathroom door opens outward so you need to be sure nobody it’s standing at the sink. My one daughter said the pull out couch was okay to sleep on. It’s fine for 1 person.
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 5, 2023
Dear Rosanne,Thank you for your feedback. As you noted, we are undergoing a makeover, and we're truly looking toward a brighter future. Rest assured, your concerns will be kept in mind as we endeavor toward success. We look forward to welcoming you back for an impressive experience.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Marriot Residence Inn… Very Good Hotel
The hotel is in a fantastic location right near Century City and Beverly Hills. The room was very clean The bedsheets were soft, but the bed itself felt lumpy. I think it’s time to buy new beds. The pillows weren’t so great either. The parking structure is old and at times difficult to navigate, but we always found a space. The staff was professional. Breakfast was Grab n’ Go and was not the best becuause the hotel was undergoing renovation. Some hard boiled eggs and yogurt would have been nice. I would recommend this hotel They are putting in a full service restaurant!
Stayed 3 nights in Sep 2023
Response from General Manager on Oct 5, 2023
Dear Anthony,We enjoyed welcoming you to Residence Inn Beverly Hills! It sounds like our location was perfect for your adventures in the area, and we trust our accommodations made for the ideal respite after. Your feedback on our beds, parking, and breakfast has been noted, as we are continually seeking ways to elevate guest satisfaction. The next time you visit, we hope to meet all of your needs!

4/10 Poor

Rekha

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Errol

Stayed 1 night in Sep 2023

6/10 Okay

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Be aware that the cost for self-parking is 49 USD per day. This is not transparent when booking via expedia.com
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 11, 2023
Dear Frank, Thank you for taking the time to leave a review. We regret to learn of your disappointment with our parking fee. Please know that parking fees have become an industry standard, especially in major cities, and we are competitively priced. This information is available on Expedia's website under the Property Amenities section of the page, though we will discuss your feedback internally to determine ways of making it more prominent moving forward. It was a pleasure having you here, and we wish you safe travels.

2/10 Terrible

Elite

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.
Response from General Manager on Sep 5, 2023
Thank you for writing to us. We are disappointed to learn you did not enjoy your recent stay with us. Your feedback is invaluable and will be discussed, as our guests are always our main priority and we want that to reflect in our property and service.

10/10 Excellent

Cindy

Stayed 1 night in Sep 2023