Chambre Standard, 2 grands lits, non-fumeur | Coffre-fort, décor unique, ameublement unique, bureau

Pasadena Rose & Crown Hotel – Avis

2.5 out of 5
Pasadena Rose & Crown Hotel
1203 E. Colorado Blvd, Pasadena, CA

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 848 avis sur 1303." "
Note de 8 – Bien, d’après 314 avis sur 1303." "
Note de 6 – Acceptable, d’après 86 avis sur 1303." "
Note de 4 – Médiocre, d’après 29 avis sur 1303." "
Note de 2 – Terrible, d’après 26 avis sur 1303." "

9,4/10

Propreté

9,4/10

Service et personnel

8,4/10

Commodités

9,0/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Lise

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We liked the room & breakfast.
Séjour de 5 nuits en mai 2023
David Cho a répondu le 7 mai 2023
Dear Lise,Thank you very much for your kind words. We are delighted to hear you enjoyed your stay with us, and we sincerely hope to welcome you again. Have a great weekend and we look forward to seeing you again!

10/10 – Excellent

Marielle

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Parfait
Excellent hôtel. Propre, literie au topissime et personnel aux petits soins. A distance raisonnable des principaux centres d'intérêt.
Séjour de 3 nuits en mars 2023
David Cho a répondu le 28 mars 2023
Dear Marielle,We are thrilled to see your review today as we seem to have exceeded your expectations! We would love to become your hotel of choice whenever you visit Pasadena, so please remember us next time you visit as well. Have a fabulous rest of the week and we cannot wait to welcome you again in the future!

10/10 – Excellent

Johanna

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Accueil chaleureux à l'arrivée. Et généralement personnel agréable. Parking gratuit spacieux, bonne connexion wifi gratuite, laverie fonctionnelle. Chambre propre, savon de bain solide. Espace approprié pour ouvrir un lit parapluie bébé. Moquette au sol. Bon petit-déjeuner copieux, petite salle de repas située à l'accueil. Nous avons été très satisfaits de ce séjour de 5 nuits.
David Cho a répondu le 5 nov. 2022
Dear Johanna,What a marvelous review you have left for us! We sincerely thank you for taking the time to do this, and we are thrilled to hear that you were very satisfied with our clean and spacious room, as well as our friendly service at the front desk. I will be sure to share this good news with our staff! Thank you for your stay, and we look forward to welcoming you again.

10/10 – Excellent

Nathalie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2022
David Cho a répondu le 25 sept. 2022
Thank you Nathalie for this perfect review! We hope to welcome you back whenever you are in Pasadena.Have a fabulous week!

2/10 – Terrible

sylvia

Séjour de 3 nuits en août 2022
Pasadena Rose & Crown Hotel Management a répondu le 6 sept. 2022
Dear Sylvia,Thank you for taking the time to rating your stay at our Pasadena hotel.  We apologize for any inconveniences you faced while staying at our hotel. We would love to know about your experience so we can ensure it doesn't happen again. Thanks for staying at Pasadena Rose & Crown Hotel.Thank you,Pasadena Rose & Crown Hotel Management

10/10 – Excellent

Marielle

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
bon rapport qualité prix
Séjour de 4 nuits en août 2022
David Cho a répondu le 28 août 2022
Dear Marielle,Thank you so much for this flawless review! We would love to welcome you again, and please recommend us to your friends and family, as we will be sure to impress them as well. Have a great start to a new week, and see you again!

10/10 – Excellent

Mario

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
À 20 minutes du vieux Pasadena. Superbe séjour e le service à la hauteur
Séjour de 4 nuits en juillet 2022
Pasadena Rose & Crown Hotel Management a répondu le 27 juill. 2022
Dear Mario, WOW, thank you so much for the shining 5-star rating! I am thrilled to learn that we met all your expectations while you were here. Our staff works hard to deliver 100% guest satisfaction; I am glad to learn that our efforts succeed. We are grateful for customers like you, and we hope you stick with us as your go-to Pasadena hotel for years to come. Once again, THANK YOU for staying at the Pasadena Rose & Crown Hotel. Take care, stay safe, and don’t forget to recommend us to your friends and family. Regards, Pasadena Rose & Crown Hotel Management

2/10 – Terrible

Nicolas

Séjour de 2 nuits en juin 2022
David Cho a répondu le 20 juin 2022
Dear Nicolas, It is with sad heart I see your review today. It looks like you stayed with us for 2 nights, and also have a future reservation as well. Please reach out to me privately to let me know what ailed your stay with us, as we do take feedback from our guests very seriously. I will be available at the office most of the time, so please ask for David when you have a chance to talk. I look forward to hearing back from you and hopefully, I can turn your sentiment around. Have a pleasant evening.

6/10 – Acceptable

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel
Points faibles : Confort de la chambre
Pratique sans plus
Bien placé pour Caltech, propre mais vieillot, petit dej pas terrible…
Séjour de 3 nuits en avril 2022
David Cho a répondu le 3 mai 2022
Dear guest, It is regretful to hear that you did not enjoy our full breakfast buffet. It is a bit perplexing to hear this from you as our newly revamped menu is lauded by so many guests daily. Please let us know privately what was lacking in the menu, and we will be sure to discuss it in our next management meeting. Hope to hear back from you, and have a marvelous day today.

10/10 – Excellent

Martin

Séjour de 1 nuit en avril 2022
Pasadena Rose & Crown Hotel Management a répondu le 11 avr. 2022
Dear Martin, Thanks for the PERFECT SCORE regarding your stay at Pasadena Rose & Crown Hotel. I am glad to learn that your stay with us was excellent. I am sure our entire staff enjoyed serving your needs as much as you enjoyed your stay. We look forward to hosting you again soon. Regards, Pasadena Rose & Crown Hotel Management

6/10 – Acceptable

Nicholas, SAGINAW

Voyage de couple
Points forts : État et installations de l’hébergement
Points faibles : Commodités
Good location in Pasadena. Available parking spots. Clean rooms. Disadvantages: small bathroom (renovated which compensates a bit). Most disadvantageous was dysfunctional elliptical and treadmill, in a very small exercise room which was poorly ventilated. Very subpar exercise facility.
Séjour de 5 nuits en mai 2024
David Cho a répondu le 20 mai 2024
Dear Nicholas,Thank you for taking the time to provide this detailed account of your stay with us. Although we are glad that you enjoyed our hotel's location and our clean rooms, it is sad to hear that we did not exceed your expectations with our gym equipment. We will be sure to investigate the issue right away and also discuss your concerns with our management team. We apologize for this, and we do hope that you can give us another chance in the future. Hope you have a lovely week and stay safe always!

10/10 – Excellent

Leonard

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 1 nuit en mai 2024
Pasadena Rose & Crown Hotel Management a répondu le 20 mai 2024
Dear Leonard,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Pasadena Rose & Crown Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Pasadena Rose & Crown Hotel hotel soon!Thank you,Pasadena Rose & Crown Hotel Management

4/10 – Médiocre

Michael

Points forts : Propreté, service et personnel
I was at the top of the stairs on the 2nd floor. It would have been really easy for someone to get up the stairs, into my room and down to a car in the parking lot. Plus it was a really noisy place - I heard rooms around me till 3am. Fortunately I was out of there and into the Hyatt the next night where I slept soundly
Séjour de 1 nuit en mai 2024
Pasadena Rose & Crown Hotel Management a répondu le 17 mai 2024
Dear Michael, Thank you for taking the time to provide a feedback on your hotel stay with us. It is very unfortunate to hear that noise was an issue during your stay, and we sincerely apologize for this. We hope that one day we are given another chance to show you a different room on the quieter side of the property, if you can give us a heads up next time. We hope you enjoy this beautiful week and we long to welcome you again some day! David ChoGeneral Manager

10/10 – Excellent

Steve, Newton

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I am happy with the hotel. Friendly staff, ideal location close to Caltech, free parking and breakfast are great.
Séjour de 1 nuit en mai 2024
Pasadena Rose & Crown Hotel Management a répondu le 16 mai 2024
Dear Steve,We're thrilled to hear that you're happy with your stay! We value providing friendly service, an ideal location, and great amenities like free parking and breakfast, and we're delighted that we could meet your expectations. Your satisfaction means the world to us, and we appreciate you taking the time to share your positive experience. It was a pleasure having you as our guest, and we hope to welcome you back for another fantastic stay in the future!Thank you,Pasadena Rose & Crown Hotel Management

10/10 – Excellent

Elizabeth

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great breakfast included, clean, quaint!
Séjour de 1 nuit en mai 2024
David Cho a répondu le 13 mai 2024
Dear Elizabeth,Thank you so much for this flawless review of your stay with us. It is a pure delight to read your kind words today and we cannot wait to welcome you again. Hope you have a fabulous start to a new week and see you again soon!

8/10 – Bien

Lisa-Marie

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The room was clean and big. I really like this place but they’re breakfast is not good. Only view options and they had moldy food. I would book this place again but without breakfast.
Séjour de 3 nuits en mai 2024
Pasadena Rose & Crown Hotel Management a répondu le 10 mai 2024
Dear Lisa,We're thrilled you enjoyed your spacious, clean room! We apologize for the disappointing breakfast experience and any inconvenience caused by the limited options and moldy food. Your feedback is invaluable, and we'll promptly address these issues. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay! Thank you,Pasadena Rose & Crown Hotel Management

6/10 – Acceptable

Clayton

Booked a room with a bathtub but when we got there, there was no bathtub.
Séjour de 1 nuit en mai 2024
David Cho a répondu le 8 mai 2024
Dear Clayton,We apologize for the confusion, and we would love to correct this in the future for you. We do actually have a room with a bathtub, but it was not the room type you had selected. Kindly request this room type directly to us next time, and we will be sure to accommodate you better. We hope you can still consider giving us another chance, and have a lovely rest of the week!

10/10 – Excellent

michael

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a pleasant surprise
Séjour de 1 nuit en mai 2024
David Cho a répondu le 8 mai 2024
Dear Michael,Thank you so much for this flawless review. We are glad you enjoyed your stay with us and we sincerely long to welcome you again in the future. We will continue to work hard to maintain the hotel you remember all year round. Have a lovely week and stay safe out there!

10/10 – Excellent

Deqiang, San Diego

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel is very close to Caltech and Lake Avenue (where many of restaurants and shops are located). The room is not very big, but it is decently clean. It has a small swimming pool. There are plenty of parking spaces.
Séjour de 1 nuit en avril 2024
Pasadena Rose & Crown Hotel Management a répondu le 7 mai 2024
Dear Deqiang,We're glad to hear that you found our hotel's location convenient and our rooms clean during your stay. Providing a comfortable and convenient experience for our guests is our top priority, and we're pleased that you appreciated our proximity to Caltech and Lake Avenue. Additionally, we're glad that you were able to enjoy our small swimming pool and ample parking spaces. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again in the future! If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We appreciate your patronage!Thank you,Pasadena Rose & Crown Hotel Management

10/10 – Excellent

William

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very cool little Hotel just my style.
Séjour de 1 nuit en mai 2024
David Cho a répondu le 6 mai 2024
Dear William,Thank you so much for this perfect score review, and we are thrilled to see that you really enjoyed our hotel! We will always maintain quality hotel stay you remember from us, and we look forward to your next visit. Have a great week and see you again soon!

10/10 – Excellent

Jacqueline

Voyage de couple
Points forts : État et installations de l’hébergement
It smelt and looked clean. Good location to the area we wanted to visit.
Séjour de 1 nuit en mai 2024
David Cho a répondu le 6 mai 2024
Dear Jacqueline,Thank you kindly for this flawless review of your stay. We are thrilled that you enjoyed our hotel's location in the heart of Pasadena, and as you have noticed we work hard to keep our hotel spotlessly clean. Hope you enjoy the start of a new week and we look forward to welcoming you again soon!

10/10 – Excellent

Joyce

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Pasadena Rose & Crown Hotel Management a répondu le 7 mai 2024
Dear Joyce,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Pasadena Rose & Crown Hotel many more times.Thank you,Pasadena Rose & Crown Hotel Management

10/10 – Excellent

Takashi

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
ロサンゼルスらしい、おしゃれなホテルです。 バスタブなしの部屋でしたが、シャワーは使いやすく機能的でした。ジムもついてます。
Séjour de 1 nuit en mai 2024
David Cho a répondu le 2 mai 2024
Dear Takashi,Thank you so much for this perfect score review! We are honored to see how much you enjoyed our hotel, and we wish to become your favorite hotel in Pasadena. We will always maintain our hotel the way you remember, so rest assured whenever you plan your trip to our hotel. We hope you enjoy the rest of this beautiful week and we long to welcome you again soon!

6/10 – Acceptable

Elisabeth

Points forts : Propreté
Séjour de 1 nuit en avril 2024
Pasadena Rose & Crown Hotel Management a répondu le 6 mai 2024
Dear Elisabeth,Thank you for rating your stay at Pasadena Rose & Crown Hotel.  We are glad to learn that your stay was good; however, we would love to know how we could've improved your experience.Thank you,Pasadena Rose & Crown Hotel Management

4/10 – Médiocre

Ryu

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
David Cho a répondu le 2 mai 2024
Dear Ryu,We sincerely thank you for this lovely review of your stay with us. It is delightful to hear how much you enjoyed our renovated hotel, and we would love to become your choice of hotel here in Pasadena. Hope you have a wonderful week and we long to welcome you again soon!

10/10 – Excellent

Victor

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good location.
Séjour de 1 nuit en avril 2024
David Cho a répondu le 2 mai 2024
Dear Victor,Thank you so much for this perfect score review! We are honored to see this amazing review from you and cannot wait to welcome you again in the near future. Have a lovely week and stay safe out there!

8/10 – Bien

Kris, Sarina

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Comfortable, clean room. Friendly, helpful staff. Nice area. Very noisy though.
Séjour de 3 nuits en avril 2024
David Cho a répondu le 2 mai 2024
Dear Kris,Thank you very much for this sweet review. We are happy to see that you enjoyed our clean and comfortable room, as well as our friendly service! It is unfortunate that it was noisy during your stay, and we sincerely apologize for this. We will assign a different room for you to try out next time, and sincerely hope that you will give us that second chance. Have a beautiful rest of the week and we long to welcome you again soon!

8/10 – Bien

Jessica

Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
You need new pillows, yours are hard and uncomfortable
Séjour de 1 nuit en avril 2024
David Cho a répondu le 29 avr. 2024
Dear Jessica,Thank you for taking the time to provide this feedback. It is regretful to hear that our pillows were not very comfortable during your stay with us. We will be sure to investigate the room you occupied and make the necessary changes immediately. We hope you have a lovely week and we sincerely hope to welcome you again in the future.

10/10 – Excellent

Priska

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024
Pasadena Rose & Crown Hotel Management a répondu le 29 avr. 2024
Dear Priska,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Pasadena Rose & Crown Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Pasadena Rose & Crown Hotel hotel soon!Thank you,Pasadena Rose & Crown Hotel Management

10/10 – Excellent

Brenda

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff was welcoming and helpful, the morning breakfast was varied and tasty. We enjoyed our stay.
Séjour de 3 nuits en avril 2024
Pasadena Rose & Crown Hotel Management a répondu le 24 avr. 2024
Dear Brenda,We're thrilled you had a welcoming and enjoyable experience during your stay with us! Providing helpful and friendly service is a priority, and we're delighted that our staff made you feel welcome. It's also great that you enjoyed the varied and tasty breakfast options. Your satisfaction is our goal, and we appreciate your kind words. We hope to have the pleasure of welcoming you back for another wonderful stay in the future!Thank you,Pasadena Rose & Crown Hotel Management

8/10 – Bien

Linda

Séjour de 3 nuits en avril 2024
Pasadena Rose & Crown Hotel Management a répondu le 14 mai 2024
Dear Linda,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank you,Pasadena Rose & Crown Hotel Management

8/10 – Bien

Susan

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very clean room and comfortable beds. It was exactly what we needed for the one night
Séjour de 1 nuit en avril 2024
David Cho a répondu le 22 avr. 2024
Dear Susan,Thank you so much for this sweet review of your stay at our hotel! It is truly exciting to see how much you enjoyed our clean and comfortable hotel room, and we sincerely wish to become your choice of hotel here in Pasadena. Hope you have a lovely week and we long to welcome you again in the near future!

2/10 – Terrible

Jeffrey

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en avril 2024
Pasadena Rose & Crown Hotel Management a répondu le 23 avr. 2024
Dear Jeffrey,Thank you for the feedback. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting the Pasadena Rose & Crown Hotel.Sincerely,Pasadena Rose & Crown Hotel Management

10/10 – Excellent

Begoña

Séjour de 1 nuit en avril 2024
Pasadena Rose & Crown Hotel Management a répondu le 10 mai 2024
Dear Begoña,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Pasadena Rose & Crown Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Pasadena Rose & Crown Hotel hotel soon!Thank you,Pasadena Rose & Crown Hotel Management

10/10 – Excellent

Tracee

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Safe
Séjour de 1 nuit en avril 2024
David Cho a répondu le 18 avr. 2024
Dear Tracee,Thank you so much for this perfect score review! It is delightful to hear that you enjoyed our hotel's safe environment, right in the heart of Pasadena just next to Old Pasadena! It would be an honor to welcome you again whenever you plan your trip to our lovely city again, and we hope you have a lovely weekend!

10/10 – Excellent

Janet

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Friendly, helpful staff.
Séjour de 1 nuit en avril 2024
David Cho a répondu le 18 avr. 2024
Dear Janet,Thank you for this flawless review of your stay with us! It is exciting to know that you enjoyed friendly service from our staff, and I will be sure to share this good news with them. Hope you have a marvelous weekend and we long to welcome you again in the near future!

10/10 – Excellent

Jason

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice location, clean & quite
Séjour de 2 nuits en avril 2024
David Cho a répondu le 18 avr. 2024
Dear Jason,Thank you so much for this lovely, perfect score review of your stay at our hotel. We are excited to see that you really enjoyed our clean and quiet hotel located in the heart of Pasadena. We certainly hope to welcome you again, and that you enjoy this fantastic weekend!

10/10 – Excellent

Theresa

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Nice little gem of a hotel. Plenty of free parking and in a nice quiet neighborhood but centrally located for easy access to different highlights like Dodgers stadium, the Rose Bowl stadium, Hollywood walk of fame to name a few. The room was very spacious and comfortable. Would definitely stay here again and highly recommend.
Séjour de 3 nuits en avril 2024
Pasadena Rose & Crown Hotel Management a répondu le 16 avr. 2024
Dear Theresa,Thank you for your glowing review! We're delighted you found our hotel a lovely little gem with plenty of free parking and a convenient location in a quiet neighborhood. It's fantastic that you enjoyed the spacious and comfortable room and our central location for easy access to various highlights like Dodgers Stadium, the Rose Bowl Stadium, and the Hollywood Walk of Fame. Your recommendation means a lot to us, and we're thrilled to hear that you would stay with us again.We look forward to welcoming you back for another wonderful stay in the future! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Thank you,Pasadena Rose & Crown Hotel Management

10/10 – Excellent

Nicholas

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Four night stay. Walkable to Pasadena for restaurants and bars. Also convenient for trips into the mountains. Very clean. Basic breakfast but sufficient. Basic gym but OK for travelling. Nice pool. Would recommend this place.
Séjour de 4 nuits en avril 2024
Pasadena Rose & Crown Hotel Management a répondu le 16 avr. 2024
Dear Nicholas,Thank you for your excellent review! We're thrilled to hear that you enjoyed your four-night stay with us. It's great to know that our location was convenient for exploring Pasadena's restaurants and bars and for mountain trips. We're also glad you found our facilities clean and that our breakfast, gym, and pool met your needs during your travels. Your recommendation means a lot to us, and we appreciate your kind words.We look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Thank you,Pasadena Rose & Crown Hotel Management

8/10 – Bien

Joshua

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice older but updated hotel. My only complaint was that the bed was a little hard. The price was right, however, so I’ll take the hard bed.
Séjour de 1 nuit en avril 2024
Pasadena Rose & Crown Hotel Management a répondu le 16 avr. 2024
Dear Joshua,Thank you for your feedback! We're glad you found our hotel nice, with updates that enhance your experience. We apologize for any discomfort caused by the bed's firmness. We're pleased that the affordability of our accommodations made up for it. Your satisfaction is important to us, and we appreciate your understanding. If there's anything else we can do to make your next stay even more comfortable, please don't hesitate to let us know.We look forward to welcoming you back for another pleasant stay in the future!Thank you,Pasadena Rose & Crown Hotel Management

4/10 – Médiocre

Kimberly

Not my type of place
Séjour de 2 nuits en février 2024
Pasadena Rose & Crown Hotel Management a répondu le 16 avr. 2024
Dear Kimberly,It is really troublesome to hear that our hotel did not leave a good impression on you. Upon investigation of your account, I noticed that your reservation was actually canceled and you did not stay at our hotel at all. I would love to know what truly affected your decision so that we can correct our wrongs immediately. In case you have not seen the interior of our hotel and the room itself, I do want to stress to you that most of our guests are pleasantly surprised whenever they see our extensively renovated hotel interior, and it changes their negative opinion of us based solely on the exterior of our building. We hope you enjoy this lovely week and that you will give us another chance in the future!David ChoGeneral Manager

8/10 – Bien

Pearlyvene

Voyage en famille
Points forts : Propreté, service et personnel
Limited Parking
Séjour de 1 nuit en avril 2024
David Cho a répondu le 12 avr. 2024
Dear Pearlyvene,Thank you kindly for taking the time to provide this review for us. Although we really appreciate your high score review, it is troubling to see that parking was an issue during your stay. Please note that we do have plenty of parking spaces for all of our guests, and a separate overflow parking just next to our building as well. Kindly remember to ask us next time you visit for this extra parking space, and we apologize for not making this clearer. We hope you have a lovely weekend and we long to welcome you again soon!

8/10 – Bien

Flaviu

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice convenient place for a quick stay.
Séjour de 1 nuit en avril 2024
David Cho a répondu le 12 avr. 2024
Dear Flaviu,Thank you very much for this sweet review! We are happy to see that you enjoyed our hotel's location in the heart of Pasadena. We hope you have a pleasant week and hopefully we will see you again!

10/10 – Excellent

Sameer, SAn DIego

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very good choice to stay in Pasadena. Well located near Caltech. Clean rooms and good condition. Appreciated breakfast in the morning.
Séjour de 1 nuit en avril 2024
Pasadena Rose & Crown Hotel Management a répondu le 11 avr. 2024
Dear Sameer,We're delighted you had an excellent experience staying with us in Pasadena! Our convenient location near Caltech makes us glad you found our rooms clean and in good condition. It's great to know that you enjoyed our breakfast offerings as well. Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant stay in the future!Thank you,Pasadena Rose & Crown Hotel Management

10/10 – Excellent

BRIAN

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was very good
Séjour de 4 nuits en avril 2024
Pasadena Rose & Crown Hotel Management a répondu le 11 avr. 2024
Dear Brian,We're thrilled to hear that you had a great experience during your stay with us! Your satisfaction is our top priority, and we're delighted that everything meets your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another beautiful experience in the future!Thank you,Pasadena Rose & Crown Hotel Management

10/10 – Excellent

Tao

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good location to visit CalTech, friendly staff, clean room
Séjour de 1 nuit en avril 2024
David Cho a répondu le 9 avr. 2024
Dear Tao,Thank you so much for this short but sweet, and flawless review! We hope you have a fabulous week and we long to welcome you again in the near future.

10/10 – Excellent

Isabel

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Place was clean newly updated. Receptionist at check in was so warm and friendly.
Séjour de 1 nuit en avril 2024
David Cho a répondu le 7 avr. 2024
Dear Isabel,Thank you kindly for this perfect score review! It is such a delight to see that you enjoyed our renovated room, as well as our friendly service. We maintain a quality hotel environment all year round, so rest assured whenever you book with us. Hope you have a lovely weekend and we long to welcome you again!

10/10 – Excellent

Rajesh

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Pasadena Rose & Crown Hotel Management a répondu le 11 avr. 2024
Dear Rajesh,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Pasadena Rose & Crown Hotel many more times.Thank you,Pasadena Rose & Crown Hotel Management

10/10 – Excellent

Lihong

Points forts : Propreté
Clean. Nice customer service.
Séjour de 1 nuit en avril 2024
David Cho a répondu le 6 avr. 2024
Dear Lihong,Thank you so much for this flawless review! We sincerely hope you enjoy this beautiful weekend and we long to welcome you again.

10/10 – Excellent

Olivia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good
Séjour de 1 nuit en avril 2024
David Cho a répondu le 12 avr. 2024
Dear Olivia,Thank you so much for this perfect score review of your stay with us. It is a delight to see you enjoyed your stay with us, and we sincerely hope to become your choice of hotel here in Pasadena. Hope you have a lovely week and we long to welcome you again!