2/10 Terrible
Rituparna
Dec 6, 2022
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
(1/2) BE CAREFUL!! RANDOM EXTRA CHARGES Later On … ABSOLUTELY WORST CUSTOMER SERVICE!!
During my stay, I was outside most of the time and hardly even used the Hotel services offered.
I removed the DND sign before leaving in the morning for the entire day - yet there was NO HOUSEKEEPING done for any of the days. I didn’t even complain since I used to get back pretty late. Anyway, when I checked out, the entire Deposit was returned to me, saying there were no additional charges.
However. after a week or so I suddenly see an ADDITIONAL CHARGE of $250 on my Credit Card from Level DTLA. I called them up & the receptionist told me something vague about Housekeeping charging it for some sort of “blue dye-like” colors on the bedsheets. I was SHOCKED, since I don’t use any kind of dye AT ALL, and had nothing of the sorts with me during the entire stay. Eventually she transferred me over to HouseKeeping, who said they would check on the matter Immediately & get back to me - DID NOT HAPPEN, NO CALL BACK.
I called back on Sat & reached the manager (Aaron), Same thing - He said they would check Immediately & get back - DID NOT HAPPEN, NO CALL BACK.
I called back in the evening again - Same Thing, NO CALL BACK.
PLEASE TAKE PICTURES of everything as & when you are leaving them, for future reference. Otherwise, they might CHARGE YOU COSTS THAT YOU DID NOT EVEN INCUR, WITHOUT ANY COMMUNICATION!! WORST HOTEL STAYS & CUSTOMER EXPERIENCE of my life!!!