Room, 1 Queen Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)
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Reviews of Hotel Maya - a Doubletree by Hilton Hotel

4 out of 5
Hotel Maya - a Doubletree by Hilton Hotel
700 Queensway Drive, Long Beach, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 690 out of 1340 reviews" "
Rating 8 - Good. 250 out of 1340 reviews" "
Rating 6 - Okay. 151 out of 1340 reviews" "
Rating 4 - Poor. 115 out of 1340 reviews" "
Rating 2 - Terrible. 134 out of 1340 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Oscar

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I have a bad knee and was put on the 3rd floor of building 4 which doesn't have a working elevator.
Stayed 1 night in May 2024

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & serene
Stayed 1 night in Apr 2024

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

2/10 Terrible

Rachel

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Shahab

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
35 USD per night just to park your car in their open air lot. Room was advertised as beach view but is actually marina view (there’s no real beach here). Other than that, the pool was nice.
Stayed 3 nights in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Nice location for folks shipping out of Long Beach. The property is showing its age but still nice.
Stayed 1 night in May 2024

10/10 Excellent

Fernandk

Stayed 1 night in May 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 10:30am and we were able to check in with no issue. They also can hold your baggage until checkin. They also have complimentary shuttle to the cruise port.
Stayed 1 night in May 2024

8/10 Good

Ernest, KANKAKEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice this property is going to be on my frequent list. I will be back
Stayed 1 night in May 2024

10/10 Excellent

Anthony

Stayed 1 night in May 2024

10/10 Excellent

Tammy

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Vontrell

Travelled with partner
Liked: Amenities, property conditions & facilities
Conventional located, clean and quiet. Beautiful property! A little dated. A deep clean wouldn't hurt. The wait at Fuego was RIDICULOUSLY LONG! Better and increased staffing is needed. Food was decent.
Stayed 2 nights in Apr 2024

4/10 Poor

Utahna

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The room was nice. The staff were not. We checked in at 11pm. The woman gave us our key and said our room number and building two. We explained we had never been to the property. She said slower and louder “ BUILDING TWO “. I told her again we had never been to the property..there are many buildings, is it to the right? The left? She pointed to the left and said “that way”. Then the next morning when we were checking out I asked if there was a comp or discount for the parking fee since we had stayed overnight for six hours? The guy working the desk handed us a room key and said hand this to the guard at the gate. We were grateful and said thank you so much. Only to find out that did nothing because there is no discount. Instead of just saying no, sorry we don’t, he chose to make us think that so we would be on our way. Our thoughts about this property were “ so sorry to bother you for booking this hotel “ smh
Stayed 1 night in Apr 2024

10/10 Excellent

Darlene, Baton Rouge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the convenience to carnival cruise port. Free shuttle to port and downtown within 5 mile radius. Super friendly shuttle driver. Awesome views of harbor, queen mary, etc.
Stayed 2 nights in Apr 2024

10/10 Excellent

KENNETH, Springville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in perfection. Room is perfect, clean and above expectations. The front desk, great attitudes, helpful, caring and well, amazing at their job. Great job! Thank you
Stayed 1 night in May 2024

10/10 Excellent

Eric

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay will definitely be back when in the area again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice comfortable property. I think it’s a little bit more upscale than your typical Doubletree. The rooms are comfortable and clean. But, the rest of the hotel really does feel like a Curio collection. The staff in superb! From check in to dining to housekeeping and groundskeepers - all hospitable and friendly! Highly recommend!
Stayed 1 night in Apr 2024

10/10 Excellent

riff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay, its away from all of the shopping dining but still within walking distance (approx a 10 15 min walk) the restsraunt onsite is good and cannot forget the cookies. This is a resort style property and the employees are friendly, except for the shuttle driver he acted like he didnt want to take me somewhere when i requested. Overall great experience
Stayed 4 nights in Apr 2024

4/10 Poor

Panfila

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Some of the employees were protesting at 7 am with blow horns and drums! Also smoke detector when off 3 separate times once at 12 midnight. We like this property because of the view of the little bay and the down town lights. It is older tho and could use some updating. Needs plugs on both night stands. Maid service was really good.
Stayed 5 nights in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a one stop resort. A great resort, beautiful views and delicious food and drinks!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Kelli

Travelled with family
Liked: Cleanliness, staff & service, amenities
A lot of water damage to the ceiling of the room. But other than it’s a beautiful hotel
Stayed 1 night in Apr 2024

8/10 Good

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to the carnival ship
Stayed 1 night in Apr 2024

6/10 Okay

David

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Natasha

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Angelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice stay, great price for a little getaway weekend locally.
Stayed 1 night in Apr 2024

10/10 Excellent

Luana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Whitney

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was wonderful. Great property. People blasting music in the area outside of our room and security shut it down. So peaceful. Also best hotel restaurant food in California. Perfect stay. Staff at every turn went above and beyond.
Stayed 1 night in Apr 2024

10/10 Excellent

Lady Stella

Good
Stayed 1 night in Apr 2024

10/10 Excellent

shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and restaurant was really good . Love the outdoor firepit area.
Stayed 2 nights in Jan 2024

2/10 Terrible

Ana Belen

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Do not stay here! People are boycotting in the property with drums and speakers. They walk around the rooms at 7am banging the drums. My room had mold on the ceiling.
Stayed 1 night in Apr 2024

10/10 Excellent

Johana

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The amenities and location was great!
Stayed 2 nights in Apr 2024

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

6/10 Okay

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The picture that displayed the room did not match the room at all, was disappointed on the false advertisement
Stayed 1 night in Feb 2024

10/10 Excellent

juliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was unique and had great views. Staff was very nice.
Stayed 1 night in Apr 2024

2/10 Terrible

Dennis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We chose this hotel due to being so close to the Carnival terminal. A beautiful property right on the water, but unfortunately there was a union protest going on that was allowed on the property. Right next to the main entrance a group was playing drums, blowing horns and chanting over bullhorns. Every 10 minutes or so they would march around the property doing the same with the obvious intent of making the guests want to complain or leave. It was VERY LOUD and started at 6am. Why they are allowed on the property to do this is beyond Understanding. Usually this happens out at the street near the entrance, not marching around the rooms! I can only imagine the management is in on this. Considering it is a Hilton property, and at a price that matches.....well we won't be staying here again. As to the rooms, they are beautifully appointed and the property is beautiful. They need more lighting in the rooms. With all the lights on, we still needed to use the lights on our phones to look in our luggage, etc. If you stay here, make sure the unions aren't in control that day!
Stayed 1 night in Apr 2024

8/10 Good

Hailey

Liked: Staff & service, property conditions & facilities
AC unit extremely loud and woke us up during the night, protests outside in the morning. There was also a dead bug in our sink when we arrived. Everything else appeared to be clean. Don’t think it was worth the $200 /night bill but it is what it is
Stayed 1 night in Apr 2024

10/10 Excellent

Elbert

Liked: Cleanliness
Just my luck. Strike was going on
Stayed 1 night in Apr 2024

4/10 Poor

Ana

Liked: Staff & service
Disliked: Property conditions & facilities
Very noisy , you can hear people moving in the other rooms, the water kept running in our toilet. Note in the room mentioned the workers strike started at 5am, could not sleep.
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Stayed 1 night in Apr 2024

10/10 Excellent

Heather, Tustin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Issue in the phone with staff saying my reservation was cancelled and put on hold. Arrived and fortunately reservation was fine as well got check in early. Restaurant was amazing. Country concert was walking distance from the hotel which was perfect too.
Stayed 1 night in Mar 2024

6/10 Okay

Keiry

Travelled with group
Disliked: Amenities
The first morning there were people making noise at 6-7am... like boycotting... you couldn't understand anything, and wasn't sure if it was part of the hotel or what it was. We had arrived late, and wanted to rest... They were there for a long time and wouldn't be quiet and didn't look like they were being stopped. When returning back to the hotel in the afternoon, someone had ran over the barrier gate arm... made us felt unsecured.
Stayed 2 nights in Apr 2024

8/10 Good

Roger

Stayed 1 night in Apr 2024

4/10 Poor

Michael

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Protesters woke me up at 6 am chanting something in Spanish and were marching around the property with a mega phone, shouting something against the hotel. Very strange, unacceptable obviously
Stayed 2 nights in Apr 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Just need more choices in the menu
Stayed 1 night in Apr 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place
Stayed 4 nights in Apr 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

CLEICE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view
Stayed 1 night in Apr 2024

6/10 Okay

Jhovany, CALGARY

Travelled with family
Liked: Cleanliness
Not satisfied with restaurant service, food options, unit safe didnt work, unit ceilling had stains needs painting
Stayed 1 night in Apr 2024