Room, 1 Queen Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)
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Reviews of Hotel Maya - a Doubletree by Hilton Hotel

4 out of 5
Hotel Maya - a Doubletree by Hilton Hotel
700 Queensway Drive, Long Beach, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 713 out of 1365 reviews" "
Rating 8 - Good. 250 out of 1365 reviews" "
Rating 6 - Okay. 152 out of 1365 reviews" "
Rating 4 - Poor. 117 out of 1365 reviews" "
Rating 2 - Terrible. 133 out of 1365 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Freindly staff, beautiful view of the water from the room. Fire pits outside were nice!
Stayed 4 nights in May 2024

6/10 Okay

Rock

Travelled with family
Disliked: Property conditions & facilities
Location is great, loved the outside areas although they could be kept up better. The whole place just needs some refreshing, everything is kinda worn out for the price they ask for a night. Our bathroom door did not close all the way with a 4 inch gap . Chair in the room was really dirty. Elevator was gross. Restaurant was good and the bar !
Stayed 2 nights in May 2024

10/10 Excellent

RaeAndrea

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Erin

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Erin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let me check in at 830 am the day I arrived and didn’t charge me anything they were hreat
Stayed 2 nights in Apr 2024

10/10 Excellent

Jiovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Adolfo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a beautiful property, very walkable
Stayed 1 night in May 2024

6/10 Okay

William

Liked: Staff & service, property conditions & facilities
The restaurant was not good and way to expensive
Stayed 1 night in May 2024

8/10 Good

Edgar

Liked: Staff & service, amenities, property conditions & facilities
Decent place
Stayed 1 night in May 2024

6/10 Okay

Gilbert

Disliked: Cleanliness, property conditions & facilities
Average - could hear sounds of children playing and elevator sound from the room. Toilet was blocked and room was not super clean.
Stayed 1 night in May 2024
Response from Andres on May 17, 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the shortcomings you encountered during your stay. Please rest assured that your comments have been shared with our management team for review and action. While we understand that this does not change your recent experience, we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Jason

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in May 2024
Response from Andres on May 17, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

10/10 Excellent

Ryan, Edwards

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Andres on May 17, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only dislike is the shuttle service can only stay within 2 miles...rediculous since the cruise port is 7 miles away.
Stayed 1 night in Mar 2024
Response from Andres on May 17, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Andres on May 17, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Andres on May 17, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Andres on May 17, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Love it relaxing clean and quite
Stayed 1 night in May 2024
Response from Andres on May 17, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

8/10 Good

Shalonda

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Andres on May 17, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will def stay again
Stayed 1 night in May 2024
Response from Andres on May 17, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Andres on May 17, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

2/10 Terrible

Eduardo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
I loved the concept of the Mayan hotel. I loved the art work they had in the main lobby. Loved the wood Aztec calendar in the lobby. The thing is the Aztecs were different than the Mayans so that calendar doesn’t go with the “Mayan” theme. Overall the hotel is an old hotel and not worth the price. The room decore was old and felt musky. Seems like they just put some random wallpaper that went with the Mayan them and some old furniture and called it done. All the fixture in the bathroom were already rusting from bad ventilation, the furniture wasn’t dusted and it seemed that the room was never vacuumed. All the dirt was just swept to one corner of the room which was kind of gross. The only convenient about it is that it is close to the port so if you’re going on a cruise it will be easy to get to. I would say this hotel is not worth the stay or what you are paying to stay here. There’s a double tree a min away. May be a better stay.
Stayed 1 night in May 2024
Response from Andres on May 17, 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the shortcomings you encountered during your stay. Please rest assured that your comments have been shared with our management team for review and action. While we understand that this does not change your recent experience, we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone nice
Stayed 1 night in May 2024
Response from Andres on May 17, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

6/10 Okay

Oscar

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I have a bad knee and was put on the 3rd floor of building 4 which doesn't have a working elevator.
Stayed 1 night in May 2024
Response from Andres on May 17, 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the shortcomings you encountered during your stay. Please rest assured that your comments have been shared with our management team for review and action. While we understand that this does not change your recent experience, we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & serene
Stayed 1 night in Apr 2024
Response from Andres on May 17, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Andres on May 17, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

2/10 Terrible

Rachel

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Andres on May 17, 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the shortcomings you encountered during your stay. Please rest assured that your comments have been shared with our management team for review and action. While we understand that this does not change your recent experience, we hope to have the opportunity to better serve you in the future.

8/10 Good

Shahab

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
35 USD per night just to park your car in their open air lot. Room was advertised as beach view but is actually marina view (there’s no real beach here). Other than that, the pool was nice.
Stayed 3 nights in Apr 2024
Response from Andres on May 17, 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the shortcomings you encountered during your stay. Please rest assured that your comments have been shared with our management team for review and action. While we understand that this does not change your recent experience, we hope to have the opportunity to better serve you in the future.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Nice location for folks shipping out of Long Beach. The property is showing its age but still nice.
Stayed 1 night in May 2024
Response from Andres on May 17, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

10/10 Excellent

Fernandk

Stayed 1 night in May 2024
Response from Andres on May 17, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 10:30am and we were able to check in with no issue. They also can hold your baggage until checkin. They also have complimentary shuttle to the cruise port.
Stayed 1 night in May 2024
Response from Andres on May 17, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

8/10 Good

Ernest, KANKAKEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice this property is going to be on my frequent list. I will be back
Stayed 1 night in May 2024

10/10 Excellent

Anthony

Stayed 1 night in May 2024
Response from Andres on May 17, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

10/10 Excellent

Tammy

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Andres on May 17, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

8/10 Good

Vontrell

Travelled with partner
Liked: Amenities, property conditions & facilities
Conventional located, clean and quiet. Beautiful property! A little dated. A deep clean wouldn't hurt. The wait at Fuego was RIDICULOUSLY LONG! Better and increased staffing is needed. Food was decent.
Stayed 2 nights in Apr 2024
Response from Andres on May 17, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

10/10 Excellent

Barbara

Stayed 1 night in May 2024

4/10 Poor

Utahna

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The room was nice. The staff were not. We checked in at 11pm. The woman gave us our key and said our room number and building two. We explained we had never been to the property. She said slower and louder “ BUILDING TWO “. I told her again we had never been to the property..there are many buildings, is it to the right? The left? She pointed to the left and said “that way”. Then the next morning when we were checking out I asked if there was a comp or discount for the parking fee since we had stayed overnight for six hours? The guy working the desk handed us a room key and said hand this to the guard at the gate. We were grateful and said thank you so much. Only to find out that did nothing because there is no discount. Instead of just saying no, sorry we don’t, he chose to make us think that so we would be on our way. Our thoughts about this property were “ so sorry to bother you for booking this hotel “ smh
Stayed 1 night in Apr 2024
Response from Andres on May 17, 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the shortcomings you encountered during your stay. Please rest assured that your comments have been shared with our management team for review and action. While we understand that this does not change your recent experience, we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Darlene, Baton Rouge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the convenience to carnival cruise port. Free shuttle to port and downtown within 5 mile radius. Super friendly shuttle driver. Awesome views of harbor, queen mary, etc.
Stayed 2 nights in Apr 2024
Response from Andres on May 17, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

10/10 Excellent

KENNETH, Springville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in perfection. Room is perfect, clean and above expectations. The front desk, great attitudes, helpful, caring and well, amazing at their job. Great job! Thank you
Stayed 1 night in May 2024
Response from Andres on May 17, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

10/10 Excellent

Geraldo R

Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay will definitely be back when in the area again.
Stayed 2 nights in Mar 2024
Response from Andres on May 17, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice comfortable property. I think it’s a little bit more upscale than your typical Doubletree. The rooms are comfortable and clean. But, the rest of the hotel really does feel like a Curio collection. The staff in superb! From check in to dining to housekeeping and groundskeepers - all hospitable and friendly! Highly recommend!
Stayed 1 night in Apr 2024
Response from Andres on May 17, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

10/10 Excellent

riff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay, its away from all of the shopping dining but still within walking distance (approx a 10 15 min walk) the restsraunt onsite is good and cannot forget the cookies. This is a resort style property and the employees are friendly, except for the shuttle driver he acted like he didnt want to take me somewhere when i requested. Overall great experience
Stayed 4 nights in Apr 2024
Response from Andres on May 17, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

4/10 Poor

Panfila

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Some of the employees were protesting at 7 am with blow horns and drums! Also smoke detector when off 3 separate times once at 12 midnight. We like this property because of the view of the little bay and the down town lights. It is older tho and could use some updating. Needs plugs on both night stands. Maid service was really good.
Stayed 5 nights in Apr 2024
Response from Andres on May 17, 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the shortcomings you encountered during your stay. Please rest assured that your comments have been shared with our management team for review and action. While we understand that this does not change your recent experience, we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a one stop resort. A great resort, beautiful views and delicious food and drinks!!!
Stayed 1 night in Apr 2024
Response from Andres on May 17, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

10/10 Excellent

Kelli

Travelled with family
Liked: Cleanliness, staff & service, amenities
A lot of water damage to the ceiling of the room. But other than it’s a beautiful hotel
Stayed 1 night in Apr 2024
Response from Andres on May 17, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

8/10 Good

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to the carnival ship
Stayed 1 night in Apr 2024

6/10 Okay

David

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Andres on May 17, 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the shortcomings you encountered during your stay. Please rest assured that your comments have been shared with our management team for review and action. While we understand that this does not change your recent experience, we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Natasha

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Andres on May 17, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.