Front of property
Check availability

Reviews of Hotel Carmel

3 out of 5
Hotel Carmel
201 Broadway, Santa Monica, CA

Reviews

7.6

Good

Rating 10 - Excellent. 354 out of 1002 reviews" "
Rating 8 - Good. 303 out of 1002 reviews" "
Rating 6 - Okay. 183 out of 1002 reviews" "
Rating 4 - Poor. 91 out of 1002 reviews" "
Rating 2 - Terrible. 71 out of 1002 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities
The staff was very nice and my room was clean and comfortable. The hallways looked a bit outdated, but the bar was really beautiful. My only problem was that a bar/club nearby was extremely loud. If I were young and still stayed out late, I would not have been bothered. But I generally do not stay up late.
Stayed 2 nights in Apr 2024

10/10 Excellent

Melissa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an older hotel, but it has so much character. Wonderful location and the staff are so nice and accommodating.
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Melissa,Thank you for being our guest and sharing your experience. I appreciate you enjoyed our historic buildings, centrally located in Santa Monica. I'm happy to share with the team your feedback and we wish you safe travels.

10/10 Excellent

stacia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is older but in great condition. Location is great for shopping and the beach and Pacific pier is all within a few minutes of walking.
Stayed 1 night in May 2024
Response from General Manager on May 15, 2024
Dear Stacia,Thank you for being our guest and sharing your experience. I'm glad to hear that you enjoyed our historic hotel in a great location in Santa Monica with a lot of things to do.

8/10 Good

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good place in Santa Monica for the price. Not fancy but clean and great location. Room gets a lot of road noise.
Stayed 1 night in May 2024
Response from General Manager on May 9, 2024
Dear Sheri,We appreciate you as our guest and sharing your experience. I will be looking into the noise issue you mentioned and will share it with the team. We wish you safe travels home.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine, however they do not tell you they charge 38.50 a night to park your car. This would have been very helpful. Rooms are very small, I would not recommend this place for larger people. We barely fit in the shower.
Stayed 1 night in May 2024
Response from General Manager on May 9, 2024
Dear John,Thank you for being our guest and sharing your experience. We'll make sure that our Valet Parking charge is visible on all sites. We certainly appreciate your feedback and will follow up. The Front Desk does explain the parking upon check-in with the options that are available and will make sure that this will continue to happen. We wish you safe travels.

10/10 Excellent

Daniel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great. The staff was very helpful and friendly which made check-in/out very efficient! The hotel was so close to the pier (it was only a few minutes to walk) which made the evening enjoyable. The room was very clean and looked really nice. I would stay again!
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Daniel,Thank you for being our guest and sharing your experience on your recent stay with us and happy to share it with the team. We wish you safe travels

6/10 Okay

Barbara

Travelled with family
Liked: Staff & service
Great location. Easy to park. Loud area and loud guests. Asked to be moved to a quieter area and they accommodated us. Nice service. Great valet service for our car. Had to go down 3 floors to get ice. Had to request a refrigerator if you are not in a suite. People across the hall were partying loud at 10:30 at night. Called front desk and they took care of it right away.
Stayed 2 nights in May 2024
Response from General Manager on May 7, 2024
Dear Barbara,Thank you for being our guest and sharing your experience on your recent stay with us. I apologize for any noise issue and happy to hear that the team took care of it. We wish you safe travels.

8/10 Good

Arpy, Irvine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Not bad if you don’t mind lack of amenities. Bed covers are too thin to keep warm. Noisy outside. But a block away form the beach and shopping. Depends how you look at it…
Stayed 2 nights in Apr 2024
Response from General Manager on May 7, 2024
Dear Arpy,Thank you for being our guest and sharing your experience. Appreciate your feedback and will share it with the team. We wish you safe travels.

10/10 Excellent

Anthony

Stayed 1 night in Apr 2024
Response from General Manager on May 16, 2024
Dear Anthony,Thank you for being our guest and sharing your experience. I'm happy to share with the team and we wish you safe travels.

8/10 Good

Glen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely hotel, and the staff were very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 25, 2024
Dear Glen,Thank you for being our guest and sharing your experience on your recent stay with us. I appreciate your feedback and am happy to share it with the team. We all wish you safe travels.

4/10 Poor

Kerrilynn

Travelled with partner
Liked: Cleanliness, staff & service
The staff was very nice, hotel was pretty clean. My only complaint is that it was very loud there. I woke up at 5am from people above me stomping around for a half hour. It was loud outside. A lot of construction and banging going on. Did not sleep very well here.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Kerrilynn,Thank you for being our guest and sharing your experience. I apologize for any noise issue you experienced and I will be looking at your folio to make sure we are taking care of the issue. Thank you again for bringing it to our attention and we wish you safe travels.

10/10 Excellent

Susan

Travelled with family
Great location to pier and area shopping and restaurants. Value great compared to other area hotels. Older property but rooms nicely updated with comfy beds.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Susan,Thank you for being our guest and sharing your experience on your recent stay with us. I'm happy to hear you enjoyed your stay and the team wishes you safe travels.

10/10 Excellent

Eric

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our fourth or fifth stay at Carmel Hotel. Great location, close to LAX, friendly staff. While building is older, rooms have been recently renovated and updated. Would definitely stay again.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Eric,Thank you for being our guest again and it was great to welcome you back. I appreciate your feedback and we all look forward to welcoming you back in the future. We wish you safe travels.

8/10 Good

Renata

Travelled with group
Liked: Staff & service, amenities
I liked how close it was to the ocean and Santa Monica Pier and the price. The inside rooms need a little refresher. But the staff was excellent. Very helpful.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Renata,Thank you for being our guest and sharing your experience in your recent stay with us. Your feedback is very important as we go through our improvement phase and very much appreciated.

8/10 Good

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, convenient and clean. Older property (no bathroom fan, small room, thin walls/windows) and significant street noise at night. There was a non-optional daily fee that was described as being for the coffee and water bottles in the room. We enjoyed our stay but I would likely look into other options if returning to Santa Monica for more than a couple of nights.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Vanessa,Thank you for sharing your experience on your recent stay with us and I will share it with the team as we are continuously working on our I'm improvement plan. We look forward to welcoming you back in the future and wish you and your safe travels.

10/10 Excellent

Karie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Karie,Thank you for being our valued guest and sharing your feedback which I'm happy to share with the team. Wee wish you safe travels.

10/10 Excellent

Benjamin, Visalia

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff members!!!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 10, 2024
Dear Benjamin,Thank you for being our guest and sharing your experience and I'm happy to share with the team. We wish you safe travels.

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Apr 10, 2024
Dear Jenifer,Thank you for being our guest and sharing your experience. I'm happy to share with the team and we wish you safe travels.

2/10 Terrible

Grace

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was dilapidated, plastic covering some of the doorways. Very noisy place. I would not recommend it.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Grace,I appreciate your feedback and am disappointed that we did not meet your expectations on your recent stay. We are working on some of our rooms with some necessary improvements and apologize for any appearance issues you encountered. I will share your feedback with the team to make sure we are addressing the issue.

10/10 Excellent

Alli

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Alli,Thank you for sharing your experience in your recent stay with us. I'm happy to hear you enjoyed our location and happy to share with the team. We wish you safe travels.

4/10 Poor

Carol

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Great location but the noise in our room was unbearable- you could hear people walking above you clearly like they were coming through the roof and someone was banging up there all night- street noise was really bad too - the windows were not insulated at all - not sure if they were full but request an inside room if possible
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Carol,Thank you for being our guest and sharing your experience on your recent stay. I apologize for any noise issue experienced and am happy to look into the matter with the team. We wish you safe travels.

10/10 Excellent

Jerrett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great place to stay. Awesome location
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Jerrett,Thank you for being our guest and I'm happy to share your experience with the team. We wish you safe travels.

6/10 Okay

Gisselle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was ok and some what like the pictures. There was a literal fuse box in our room with patches around it and when I went to shower, there was a dent on the floor and every time I wanted to move around I couldn’t cause there was nothing supporting the bottom. Also, the rooms are not sound proof at all, I was up all night cause I kept hearing people walking around and loud music from the club. The service was good, its just the overall condition of the room.
Stayed 1 night in Feb 2024
Response from General Manager on Apr 4, 2024
Dear Gisselle,Thank you for being our guest and sharing your experience on your recent stay with us. I appreciate your feedback and will share it with the team to make sure that your observation is corrected. We wish you safe travels.

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Sergio,Thank you for being our guest and sharing your experience which I'm happy to share with the team. We wish you safe travels.

8/10 Good

Helen

Travelled with family and small children
Liked: Cleanliness, staff & service
very quick response of front desk. Prime center to beach and shopping area
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Helen,Thank you for being our guest and sharing your experience which I'm happy to share with the team. We wish you safe travels.

8/10 Good

Alissa

Travelled with partner
Liked: Cleanliness
Very conveniently located, we were able to check in early which was great after a 12 hour flight. Everyone was very friendly. Would return if the occasion arose.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Alissa,Thank you for being our guest and sharing your experience. I'm glad you were able to check-in early after the long light. I'm happy to share with the team and we wish yu safe travels home.

8/10 Good

Anoop

Liked: Staff & service
The hotel is in a great location! Very convenient! The hotel itself is under renovation. There is a bar next door which closed at around 3 am…so not a great sleep. The room is comfortable.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Anoop,Thank you for being our Guest and sharing your experience. I appreciate your feedback and will share your feedback as the Bar should not be impacting our guests stay. Again, appreciate your feedback and we wish you safe travels.

10/10 Excellent

ATSUSHI

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location is Gold ! Property is old, but all staffs are nice and helpful.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Atsushi,Thank you for being our guest and sharing your experience. I appreciate you mentioning our historic building as we continue working on improvements. I'm happy to share with the team and we wish you safe travels.

4/10 Poor

Karen, Wilmington

Travelled with partner
Disliked: Property conditions & facilities
This hotel is for location ONLY. It’s older and outdated. Rooms are sooo tiny! The carpet in the halls are old and smell. The staircase is old and fragile. No fridge in room. The shower doesn’t stay at one temperature it gets really hot and practically burns you then goes back to cooler. All the furniture inside the room is old and broken down. Bed is sunken in. Sure it’s the cheaper hotel in the area but save your money spend that extra $50-$75 for the nicer hotel. Would not recommend nor return.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Karen,Thank you for being our guest and sharing your experience and regret that we did not meet your expectations. I will share this with the team as we are going through an improvement phase.

10/10 Excellent

Michael, Las Vegas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Michael,Thank you for being our guest and sharing your experience on your recent stay with us and happy to share the feedback regarding our team. We wish you safe travels.

10/10 Excellent

Smiley

Stayed 1 night in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Smiley,Thank you for being our guest and sharing your experience. I'm happy to share with the team and we wish you safe travels.

4/10 Poor

Paulina

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Price too high for a low quality stay , small room The window curtains did not shut the whole way We couldn’t control the A/C and had to pay a lot for vallet parking
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Paulina,Thank you for being our guest and sharing your feedback on your recent stay with us. We appreciate your feedback and the opportunity for improvement and we wish you safe travels.

10/10 Excellent

Prabakar, Saratoga

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is decent price for its location close to ocean and shopping areas. Room is comfortable and not congested.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Prabakar,Thank you for being our guest and sharing your experience on your recent stay with us.

10/10 Excellent

Quincy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Location is great. Would stay here again.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Quincy Thank you for being our guest and sharing your experience. I'm happy to hear you enjoyed our location and rooms and will share them with the team. We wish you safe travels.

8/10 Good

Giovanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Giovanna,Thank you for being our guest and sharing your experience on your recent stay with us. Happy to share this with the team and we wish you safe travels.

4/10 Poor

Haining

Stayed 1 night in Feb 2024
Response from General Manager on Mar 28, 2024
Dear Haining,Thank you for being our guest and sharing your experience. I will share with the team and we wish you safe travels.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to Santa Monica pier/ Venice Beach access as well as local restaurants/bars/ shopping. Hotel has an old school look and feel/charm, and rooms were modern and clean. Staff were friendly. Definitely some noise overnight heard from nearby bars, etc but to be expected based on the central "downtown" location.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Steven,Thank you for being our guest and sharing your recent experience with us. I'm happy to share your feedback with the team and happy to hear you enjoyed our location and our team. We wish you safe travels.

4/10 Poor

Albert

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Albert,Thank you for sharing your experience on your recent stay with us and happy to share it with the team. We wish you safe travels.

6/10 Okay

Carolyn

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This hotel has been somewhat updated. Although the bathrooms have not, the bathroom fan is horribly loud, the air conditioner is horribly loud, and there is excessive nightlife in the area to the point of the staff of a security guard on the weekend in the lobby with 2x4” barricading the front door. One of the restaurants that they are still handing out discount vouchers for is completely closed. The other restaurant is more of a bar/lounge than a restaurant and it’s only open in the evenings. So they attached restaurants are useless. Elevators are very slow in the morning and the staff is not very helpful with any questions we had. They seemed more interested in talking to Mike themselves or whatever they were doing on their cell phones.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 24, 2024
Dear Carolyn,Thank you for being our guest and sharing your experience. I'm not sure about the vouchers given out and what was shared with you, but the vouchers are for a European Cafe a few doors down that is open 7 days a week and serves a fantastic breakfast with one of the best coffees in town. I will look into the matters you have brought to our attention and share with the team. We wish you safe travels.

10/10 Excellent

Felicia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely place to stay for a night while exploring the Santa Monica area. Very close the Santa Monica Pier and walkable distance from many more shops and restaurants. Staff was great and very friendly.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Felicia,Thank you for being our guest and sharing your experience. I'm happy to share with the team and we wish you safe travels.

10/10 Excellent

Kyoko

Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Kyoko,Thank you for sharing your experience and I will share it with the team. We wish you safe travels.

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on Feb 20, 2024
Dear Jorge,Thank you for being our guest and sharing your experience. We very much appreciate the feedback and will share it with the team. We wish you safe travels.

10/10 Excellent

Yasushi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Historical Building and wonderful neighbourhood to walk around in, being so close to the Santa Monica Pier!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 17, 2024
Dear Yasushi,Thank you for your lovely feedback on your recent stay with us and Happy to share it with the team. We all wish you safe travels.

8/10 Good

Smiljka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old, but our room was renovated.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 15, 2024
Dear Smiljka,Thank you for being our guest and sharing your experience. I'm happy to share with the team as we are going through our improvement phase and appreciate your feedback. We wish you safe travels.

10/10 Excellent

Yuki

Liked: Cleanliness, staff & service, property conditions & facilities
We can check in earlier than expected and we can go around with leaving our luggage at the room. We much appreciated it.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Yuki,Thank you for being our guest and sharing your experience. I'm happy to share with the team and we wish you safe travels.

4/10 Poor

Mark

Travelled with group
Disliked: Staff & service
the Hotel although old was fine, however i paid for a room with a king size bed and due to a room change because of faulty plumbing,” i was placed in a room with a Queen size bed. when i enquired if the room was rate was changed i was told that it was still at the Kjng size rate and would not be reimbursed. Although, a minor issue i did not apprecite the attitude of the night desk attendant and the fact that she would not reimburse this Bed point.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Dear Mark,Thank you for being our guest and sharing your experience and regret that the interaction with the Front Desk is not acceptable and I will look into the matter. We wish you safe travels.

8/10 Good

denis

Stayed 2 nights in Feb 2024
Response from General Manager on Feb 6, 2024
Dear Denis,Thank you for being our Guest and sharing your experience. I'm happy to share with the team and we wish you safe travels.

6/10 Okay

Sam

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Dishonest pricing
I’m giving a three star rating because: 1. The hotel charges a “destination fee” at checkin. Just bundle this with the cost of the room. I wish these were illegal. 2. The soap dispensers in the shower were empty. This should be a standard thing to check when preparing the room for a guest. The room itself was basic but comfortable. The location of the hotel is great.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 6, 2024
Dear Sam,We appreciate you as our guest and sahring your experience. I regret we missed some opportunities and will address this with the team as this should not happen. Regarding the Destination fee - this should be displayed clearly on our Website and on any other side that is selling our Hotel and I will look into the matter. We wish you safe travels.

6/10 Okay

Holli

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
It was a convenient location to shopping and the beach
Stayed 1 night in Jan 2024
Response from General Manager on Feb 2, 2024
Dear Holli,Thank you for being our guest and sharing your experience. I'm happy to share with the team and we wish you safe travels.

10/10 Excellent

Anthony, Bakersfield

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Feb 2, 2024
Dear Anthony,Thank you for being our guest and sharing your experience which I'm happy to share with the team. We wish you safe travels.