Ratings based on 1,232 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
80% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromOregon

nice hotel but...

Posted 23-Jul-2016
Cool boutique hotel, but one caveat. There is no elevator. So count on a lot of stairs! They do have a bellhop to schlep your luggage which is a lifesaver. Parking is a little inconvenient as the parking garage is behind the hotel. Although there is a back entrance, you have to park on the second floor of the garage that has no stair access down to first floor, so you have to walk down the ramps and around the block to get to the back entrance. Everything else about the hotel is amazing, but the parking and lack of elevator makes getting around a bit awkward.
3out of 5
by A verified traveller fromArkansas

Nice area, small room & no elevator no fun

Posted 22-Jul-2016
Staff was nice, helpful, free parking in back. Room nicely decorated but small. Having no elevator would probably be major problem if not in good physical shape
2out of 5
by A verified traveller fromPortland, OR

Dirty sheets

Posted 5-Jul-2016
Sheets could have been cleaner, one of my pillow cases had hair on it, yikes! and there was a suspicious stain on the sheets. There is no mini fridge nor microwave.
5out of 5
by A verified traveller fromBakersfield, Ca

Nice hotel by Alex Theater

Posted 2-Jul-2016
Easy check in. The clerk offered help with our bags. The room was very clean and comfortable. Brandwood provided a pass to park in the 2nd level of the Bank of America building next door. The room had extra pillows & sheets. Close to plenty of restaurants, shops, and best part was 4 minutes walking distance from the theater which was very convenient for my 80 year old mother. The hotel does not have an elevator so request room in 1st floor if applicable. We did not mind the stairs. It was good exercise. :-)
4out of 5
by A verified traveller

Close to shopping area and hot rate

Posted 24-Jun-2016
No elevator is a minus. This hotel is neat but all the stair I have to walk up with a kid and from garage without stair also. It was quite a walk.
4out of 5
by A verified traveller fromFresno, CA

Nice hotel. Close to restaurants.

Posted 22-Jun-2016
Pros: Very friendly staff. Rooms were quaint and clean. Close to restaurants.
Location: Restaurants, Glendale Galleria are very accessible.
Arrived late in the evening. Desk staff was very friendly. Check-in was quick.
1out of 5
by A verified traveller fromVenice, Fl.

Worst hotel experience in 20 years.

Posted 21-Jun-2016
Pros: Nothing.
Cons: Tear it down and start over.
Location: Great area to stay in. There was an Americana Mall with lots of stores, restaurants, a train to ride in, a great family location.
There are 40 steps from street to lobby and another 20 to 2nd floor room, with no elevator in hotel. The shower pressure was so weak that it barely got the soap off.Every TV channel said no service. This hotel is a disaster.
3out of 5
by A verified traveller

Posted 15-Jun-2016
Cons: install elevators no matter how historic it is
had heavy luggage and wasn't aware of no elevators. 2 flights of stairs both ways. I must not have read into this hotel as much as I should have. other than that, it was a pleasant stay for one night only
3out of 5
by A verified traveller

Prime location in Glendale. Walls are paper thin

Posted 15-Jun-2016
2 blocks from dining, bars, and .5 mile from the Glendale Galleria Mall. Everything within walking distance. However... Unless you like hearing neighbors on either side and/or foot traffic down the hall, you'll find this hotel in violation of your privacy. Even the plumbing is noticeable. If you are not interested in hearing the outside world, moreover, if you're not interested in them hearing you, be warned.
4out of 5
by A verified traveller fromChicago

Close to shops and restaurants.

Posted 30-May-2016
Location was convenient but hotel needs some updating, carpeting etc. Was not aware there was no elevators. Stairs were steep.