Ratings based on 140 Verified Reviews

3.8 out of 5
73% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel not near cruise terminal

Posted 20-May-2017
Ok stay practical. Had to call uber to get to ship. No shuttle to cruise.
2 out of 5
by A verified traveller

Be ready to shell out more cash for a small room

Posted 2-May-2017
I wasn't even in the room for an hour before the housekeeper barged in unannounced.. then they have a bunch of work or staying there that harass the hell out of you every time you walk to your car.. Felt totally unsafe as a woman.. oh and they charge $75 a day for incidentals and nine dollars a day for parking. Just a heads up
3 out of 5
by A verified traveller

OK

Posted 17-Apr-2017
Pros: Shuttle within 3 miles
Cons: Management of shuttle, customer service, we almost missed our guided tour because of front desk mismanaging the shuttle schedule.
Location: Close to Cal State Long Beach
I called for the shuttle provided by the hotel when i arrived at the airport and the person who answered said he'll send someone over. Waited but the shuttle didn't show up so I called back to check if i was in the right pickup location. A different person answered the phone and she said to hold on so she can check if the shuttle was on its way. It turned out the shuttle was not going to show up and she said to instead take a taxi and they'll pay for it. Anyway, the room wasn't too bad except we found out later that the walls were paper thin. We can listen to everything from the adjacent room even when they were talking normal. I found a Nike receipt on the floor so i'm not sure if the room was even cleaned. I scheduled a shuttle ride to CSLB the following morning to make sure my daughter and I will not be late for the school tour. The shuttle was 15 minutes late, I was afraid we were going to miss the guided tour. As it turned out, the front desk overbooked the shuttle schedule.The shuttle driver was really nice, he got us there on time. He made sure we got there on time, so big plus for him. Anyway, I called the front desk from my room to ask a question but no one would pick up the phone. I called twice, maybe 3x and they didn't want to pick up the phone, talk about customer service.
4 out of 5
Recommended
for Everyone
by A verified traveller from CA

Better than expected

Posted 14-Apr-2017
Pros: The staff was friendly, room was clean and it's really close to airport, but I didn't hear planes often.
Location: I booked this hotel because it is close to airport. If I didn't have bags I would have walked instead of driving.
Was expecting an older looking room, but was pretty modern.
5 out of 5
Recommended
for Everyone
by A verified traveller from colorado

Close to beach and airport.

Posted 10-Apr-2017
Enjoyed the cleanliness of the room and great dining.
4 out of 5
Recommended
for Everyone
by A verified traveller from Lakewood

Love the room pool and bar

Posted 24-Mar-2017
Restaurant and bar were nice so was the pool rooms clean comfortable relaxing stay
5 out of 5
Recommended
for Everyone
by A verified traveller from las vegas

nice hotel close to beach.

Posted 13-Mar-2017
Pros: the staff & all of it.
Cons: rooms are too small needs a couch.
Location: no comments.
the staff was very accommodating, I liked having access to a microwave,but you could add a free breakfast for the price lots of other hotels around you do.
4 out of 5
Recommended
for Business Travellers
by A verified traveller from CA

Hotel right off the freeway near the airport

Posted 9-Mar-2017
Pros: The bed, the toiletries, the fact is it close to the airport and freeway
Cons: Maybe thicker windows to block out all the airport noise. Having a microwave in every rooms is pretty standard so I don't know why ours didn't have it
Location: Near airport, CSU Long Beach, and the 405
Overall the hotel was quite clean and in decent condition. Our room was clean and comfortable but due to the closeness to the airport and freeway there was a lot of noise, I suppose that is unavoidable though. It was a bit overpriced for what it was, we had a tiny little bathroom and no microwave in our room and it was almost $200 a night. There was little to no noise from neighboring rooms which was very nice and the bed was very comfy. So overall a bit overpriced but good if you just want a nice clean place that is in a good location for travel.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 6-Mar-2017
Assigned to handicap room, occupancy was low, was not told at check-in it was a handicap room
5 out of 5
Recommended
for Everyone
by A verified traveller from Orlando Fl.

Awesome Hotel !!

Posted 25-Feb-2017
Pros: The staff was so friendly especially the maid. She cleaned my room and it was pristine !!
Cons: I wish the room had a microwave oven.
Location: It was close by to all the funeral locations.
I came to Long Beach for a funeral. My daughter told me to get a room at the Holiday Inn. I was so glad that I chose the Holiday Inn because it was great and the location worked out do good.
Comment from Hotel Management
25-Feb-2017 by Tiffany, Hotel Management
Thank you so much for your kind words on our hotel. I am so thrilled that you enjoyed our staff and experience. We hope to see you again should your travels bring you back to Long Beach, thank you again for staying with us.