David, Thank you for the fantastic 5-star review! We're delighted to hear you had a wonderful experience at our hotel, especially after your Big Sur plans changed.We're happy to hear our convenient location to Universal Studios Hollywood made your stay enjoyable. It's always rewarding to know our team members, like the one who assisted you with parking, went the extra mile to create a positive experience.We appreciate your kind words and hope to welcome you back to the Hilton Universal soon!Sincerely,

Judy, Thank you for taking the time to share your wonderful feedback about your stay at The Hilton Universal! We're thrilled to hear you enjoyed our convenient location within walking distance to Universal Studios Hollywood.We appreciate you choosing The Hilton Universal, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,

Jason, Thank you for the fantastic 5-star review and for highlighting the exceptional service provided by our team! We're thrilled to hear they made your stay enjoyable.Regarding the check-in process, we apologize for the inconvenience caused by the app and wait times. We're always looking for ways to improve efficiency and streamline arrival.We understand the buffet price may seem high. We offer a variety of dining options to suit different budgets and preferences.Thank you for choosing Hilton Universal. We hope to welcome you back for a truly exceptional stay in the future!Sincerely,

Bob, Thank you for taking the time to share your recent stay at Hilton Universal with Expedia! We're thrilled to hear that you enjoyed the ease of our self-parking and found our desk personnel to be excellent. Providing a friendly and helpful environment is a priority for us, so your kind words about our team are greatly appreciated.We strive to ensure every guest has a smooth and enjoyable experience, and we're glad we delivered on that promise for you. We hope you'll consider staying with us again soon!Sincerely,

Edward, Thank you for your feedback regarding your recent stay. We understand your concerns about the room size and parking cost.While we offer a variety of room options to suit different needs, we apologize if the chosen room didn't meet your expectations. However, we're glad the hotel's location proved convenient for your visit to Universal Studios.We hope to host you again soon, offering a stay that reflects the exceptional value Hilton Universal strives for.Sincerely,

Monika, Thank you for choosing the Hilton Universal and for taking the time to share your feedback! We're thrilled you enjoyed the convenient location near Universal Studios and the frequent shuttle service.We appreciate your feedback regarding the guest rooms and are happy to hear you found the bathrooms to be up-to-date and comfortable.We hope to welcome you back again soon for a truly exceptional Hilton experience.Sincerely,

Jonathan, Thank you for your honest feedback. We sincerely apologize that the condition of your room and the shower issues fell short of your expectations. Housekeeping cleanliness is a top priority, and we'll be reviewing your concerns with our team to ensure it doesn't happen again.Regarding the non-functional outlets, we apologize for the inconvenience. We'll have maintenance inspect and repair them immediately.We strive to deliver exceptional experiences at Hilton Universal. We hope you'll consider giving us another chance. Please reach out to us directly if you'd like to discuss your stay further.Sincerely,

Mohammad, Thank you for taking the time to share your fantastic 5-star review of Hilton Universal! We're thrilled you enjoyed your stay.We appreciate your feedback regarding the in-house dining options. We understand cost is a consideration, and we apologize if our offerings didn't fully meet your needs.We offer a variety of dining options to suit different budgets, including our full-service restaurant, grab-and-go selections, and convenient room service. Thank you again for choosing Hilton Universal. We hope to welcome you back soon for another exceptional experience.Sincerely,

Adrian, Thank you for the fantastic 5-star review! We're thrilled to hear you enjoyed our clean and comfortable accommodations, friendly staff, and convenient location steps from Universal Studios Hollywood.We strive to provide a seamless and enjoyable experience for all our guests, and your feedback lets us know we're succeeding. We hope you had a magical time exploring the park!We would love to welcome you back to the Hilton Universal for your next Universal Studios adventure.Sincerely,

Carol, Thank you for the fantastic 5-star review! We're thrilled to hear you enjoyed our convenient location right next door to Universal Studios Hollywood.We hope you had a magical time exploring Universal Studios!Kind regards,

Eva, Thank you for the fantastic 5-star review! We're thrilled to hear you enjoyed your stay at Hilton Universal and found our shuttle service convenient and timely.We strive to provide a seamless and enjoyable experience for our guests, and your feedback lets us know we're on the right track. We appreciate you choosing Hilton Universal, and we hope to welcome you back soon!Sincerely,

Brenda, Thank you for taking the time to share your incredible experience at Hilton Universal! We're thrilled you had a 5-star stay and look forward to welcoming you back soon.Sincerely,

Kevin, Thank you for taking the time to share your feedback! We're glad you enjoyed your stay at Hilton Universal.We understand your surprise regarding the microwave rental fee. We apologize if this wasn't clearly communicated during your booking. While microwaves aren't standard in all rooms, we do offer them upon request for a nominal fee.We're always looking for ways to improve the guest experience. We'll take your feedback into consideration to ensure our amenities and fees are transparent.In the future, if you have any questions about in-room amenities, please don't hesitate to reach out to our friendly front desk staff. They're happy to assist!Thank you again for choosing Hilton Universal. We hope to host you again soon!Sincerely,

Icelys, Thank you for recognizing our efforts with a perfect 5-star rating on Expedia! We truly appreciate your business and hope your stay at Hilton Universal was exceptional in every way.Positive feedback like yours motivates us to keep exceeding expectations and providing unforgettable experiences. We look forward to welcoming you back again soon!Sincerely,

Vanessa Thank you for the fantastic 5-star review! We're thrilled you "loved every bit of it" at Hilton Universal.Your positive feedback brightens our day and motivates our entire team to keep exceeding expectations.We look forward to welcoming you back for another unforgettable experience soon.Sincerely,

William, Thank you for staying at Hilton Universal! While we appreciate you sharing your rating, a 3-star review lets us know there's room to improve. We're committed to providing the high standards you expect from Hilton Universal. Please don't hesitate to reach out to our team directly if you'd like to discuss your experience further.Sincerely,

Catherine, Thank you for the fantastic 5-star review! We're thrilled to hear our convenient location near Universal Hollywood, shops, and restaurants made your stay even more enjoyable.At Hilton Universal, we strive to provide a seamless experience for exploring all that Universal City has to offer. We're happy to be your home base for adventure!We look forward to welcoming you back soon!Sincerely,

Jandee, Thank you for taking the time to leave a review and for recognizing our unbeatable location! We strive to provide easy access to the magic of Universal Studios Hollywood, right at your doorstep.We're thrilled you enjoyed your stay at Hilton Universal and hope you had a chance to experience all the excitement Universal Studios has to offer.We look forward to welcoming you back for another stay in the heart of the action!Sincerely,

Liliana, Thank you for reaching out about your recent stay at Hilton Universal. We sincerely apologize that the comfort of our beds fell short of your expectations. Guest satisfaction is our top priority, and we take feedback about our accommodations very seriously. We'd love to learn more about your specific concerns with the beds to ensure they're addressed promptly.We'd appreciate the opportunity to regain your trust and offer a more restful stay in the future.Sincerely,

Zoe, Thank you for taking the time to leave a 4-star rating for your recent stay at Hilton Universal! While we always strive for 5-star experiences, your feedback is valuable to us.To help us continuously improve, we'd love to hear more about your stay. We look forward to welcoming you back to Hilton Universal soon!Sincerely,

Edgar, Thank you for recognizing our efforts with a perfect 5-star rating on Expedia! We're delighted you had a wonderful stay at Hilton Universal.We hope to welcome you back soon!Sincerely,

Grace, Thank you for recognizing our efforts with a perfect 5-star rating on Expedia! We truly appreciate your business and hope your stay at Hilton Universal was exceptional in every way.We look forward to welcoming you back again soon!Sincerely,

Mirela, Thank you for leaving a perfect 5-star rating for your recent stay at Hilton Universal! We strive to provide exceptional experiences, and your positive feedback lets us know we're on the right track.We'd love to hear more about what made your stay so enjoyable! In the meantime, we look forward to welcoming you back again soon!Sincerely,

Stephanie, We're delighted to see your perfect 5-star rating on Expedia! Thank you for choosing Hilton Universal.We hope you had a memorable stay and would love to welcome you back soon!Sincerely,

Kevin, We're so glad you enjoyed our seafood buffet! "Bomb" is exactly the word we love to hear! We pride ourselves on offering a delicious selection of fresh seafood, and it sounds like you hit the spot.Thanks for the stellar 5-star Expedia rating - that makes our day! We hope to see you back soon at Hilton Universal for another fantastic stay.Warm regards,

Elvia, Thank you for taking the time to leave a perfect 5-star rating for your recent stay at Hilton Universal! We're thrilled to hear you had a fantastic experience.Positive reviews like yours motivate our team to continually strive for excellence.We look forward to welcoming you back for another unforgettable stay at Hilton Universal!Sincerely,

Brad, Thank you for the fantastic 5-star rating! We're thrilled you had a wonderful experience at Hilton Universal.We hope you'll return soon and create more unforgettable memories with us.Kind regards,

Darwin, Thank you for your honest feedback. We understand your disappointment regarding housekeeping services during your stay.We appreciate you bringing this matter to our attention. Please rest assured that we will be addressing this with our team to ensure it does happen again. We appreciate your kind words about the hotel itself and hope you'll consider staying with us again so that we can redeem ourselves and provide a memorable stay. Sincerely,

Teri, Thank you for taking the time to leave a perfect 5-star review! We're thrilled to hear you had a fantastic experience at Hilton Universal.We look forward to welcoming you back to Hilton Universal soon!Sincerely,

Monica, We're thrilled you enjoyed the spacious comfort of your 21st-floor room and the stunning views it offered.We sincerely apologize for the inconvenience caused by the malfunctioning AC unit. Maintaining guest comfort is our top priority, and we'll investigate this issue further to ensure it's resolved before your next visit.We appreciate your understanding and are delighted to hear you'd stay with us again. We look forward to welcoming you back for another exceptional experience!Sincerely,

Brandon, Thank you for choosing Hilton Universal City! We're thrilled to hear our location was perfect for your Universal Studios visit and are glad you were able to take advantage of the shuttle service. We appreciate your kind words about our friendly staff. We take pride in delivering exceptional service, and we're glad it showed during your stay.Kind regards,