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Rating 10 - Excellent. 1499 out of 2583 reviews" "
Had a nice time. Really convenient for visiting Universal Studio however you’re better off purchasing tickets at the park. No discount or promo offered at the hotel.
Ben, Thank you for taking the time to leave a review! We appreciate your positive feedback and are glad you enjoyed your stay at Hilton Universal.While we strive to deliver an exceptional experience for every guest, we always welcome your insights on how we can improve. If you have any specific details you'd like to share, please don't hesitate to reach out directly.We look forward to welcoming you back to Hilton Universal soon!Sincerely,
10/10 Excellent
Joaquin
Apr 18, 2024
Liked: Amenities
Nearby everything
Joaquin
Stayed 5 nights in Mar 2024
Response from Hilton Universal on Apr 18, 2024
Joaquin, Thank you for taking the time to share your recent stay at Hilton Universal! We're thrilled to hear our convenient location added to your positive experience.We strive to provide a comfortable and centrally located stay for all our visitors.Thank you again for choosing Hilton Universal. We look forward to welcoming you back soon!Sincerely,
- very close to universal studio
- staff are friendly
- shuttle bus is convenient
DaDa
Stayed 2 nights in Mar 2024
Response from Hilton Universal on Apr 18, 2024
DaDaThank you for the fantastic 5/5 review! We're thrilled to hear our convenient location near Universal Studios Hollywood, friendly staff, and complimentary shuttle service made your stay enjoyable.It's our pleasure to provide a comfortable and welcoming environment for our guests. Your kind words about our team are greatly appreciated, and we'll be sure to share them!We hope you'll consider us again for your next Universal Studios adventure!Sincerely,
Good frequency of shuttles to Citywalk, and staff was wonderfully accommodating. Very nice food options on site, as well.
Andrea
Stayed 3 nights in Apr 2024
Response from Hilton Universal on Apr 18, 2024
Andrea, Thank you for taking the time to share your fantastic 5-star review! We're thrilled you enjoyed the convenient shuttle service to Universal CityWalk and the friendly, accommodating service from our team.We pride ourselves on offering a variety of delicious dining options, so we're delighted you found something to satisfy your taste buds.At Hilton, we strive to create exceptional experiences for our guests, and your feedback lets us know we're on the right track. We look forward to welcoming you back soon!Sincerely,
8/10 Good
Charles, Tukwila
Travelled with family
Apr 16, 2024
Liked: Cleanliness, staff & service
It was very convenient. We only had to walk across the street and we were at Universal Studios. You could take a shuttle, which was available every 15 minutes
Charles
Stayed 3 nights in Apr 2024
Response from Hilton Universal on Apr 18, 2024
Charles, Thank you for choosing Hilton Universal and for taking the time to leave a review! We're thrilled to hear our convenient location made your Universal Studios visit even more enjoyable.Walking distance to the park and a complimentary shuttle every 15 minutes offer fantastic flexibility for exploring all the excitement.Thanks again for staying with us!Sincerely,
6/10 Okay
Octavio
Travelled with family
Apr 15, 2024
Liked: Cleanliness
Disliked: Amenities
The lady that helped us was rude but later when we came back to get our room keys different younger lady after was nice
Octavio
Stayed 2 nights in Apr 2024
Response from Hilton Universal on Apr 18, 2024
Octavio, Thank you for your review. We sincerely apologize that the initial interaction with our team member wasn't up to Hilton's standards of hospitality. We take guest feedback seriously and will address this with our staff to ensure a consistently welcoming experience.We're glad to hear the younger team member provided excellent service upon your return.We appreciate you staying with us and hope to host you again soon for a truly exceptional Hilton experience.Sincerely,
Great time here. Room was clean, food was ok, and very close to the park. Would recommend.
William
Stayed 3 nights in Apr 2024
Response from Hilton Universal on Apr 18, 2024
William, Thank you for rating us! We're thrilled to hear you had a perfect stay while visiting Universal Studios Hollywood.Our goal is to provide every guest with an exceptional experience, and your kind words motivate us to keep striving for excellence.We look forward to welcoming you back to the Hilton family on your next Universal Studios adventure!Sincerely,
Lydia, Thank you for choosing Hilton and sharing your positive experience! We're delighted to hear you enjoyed your stay.At Hilton, we strive to create exceptional experiences for all our guests. Your feedback motivates us to continuously improve.If you'd like to share any specific details about what made your stay positive, we'd love to hear them! It helps us tailor our service to better suit future guests.We look forward to welcoming you back to Hilton soon.Sincerely,
Jason, Thank you for choosing Hilton and for sharing your perfect review on Expedia! We're thrilled to hear you enjoyed your stay at our Universal Hollywood location.Our aim is to provide exceptional experiences for our guests, and knowing we were your perfect home base for exploring Universal Studios fills us with pride.We hope to welcome you back soon for another magical visit to Los Angeles!Sincerely,
Laura, Thank you for taking the time to share your recent stay with us!Your feedback is valuable to us, and we'd love to learn more about what we could do to earn a perfect 5/5 rating next time.We look forward to welcoming you back soon!
Perfect for our trip to Universal Studios and City Walk! No rental car needed.
Dominique Adonia DeVaux
Stayed 4 nights in Apr 2024
Response from Hilton Universal on Apr 18, 2024
Dominique, Thank you for the fantastic 5-star review! We're thrilled your stay at our hotel was perfect for your Universal Studios and CityWalk adventure.Our convenient location allows guests to explore the excitement without needing a rental car.We're delighted to hear you had a wonderful experience. We hope to welcome you back for another magical stay soon!Warmly,
Rooms were very nice and comfortable. Housekeeping didn’t come until late afternoon.
Pool area was nice.
Convenient walking distance to Universal Studios with young children.
Breakfast buffet was overpriced and cold.
Marla
Stayed 3 nights in Apr 2024
Response from Hilton Universal on Apr 18, 2024
Marla, Thank you for choosing Hilton Universal and for sharing your feedback. We're glad you found your room comfortable and enjoyed the convenience of being close to Universal Studios!We apologize that housekeeping arrived later than expected and the breakfast buffet wasn't up to par. We strive to provide a fresh and timely breakfast experience, and your comments will be shared with our food and beverage team for improvement.To ensure a smoother future stay, feel free to request housekeeping at your preferred time. We also offer grab-and-go breakfast options at Coffee Corner. We hope to host you again and provide the exceptional Hilton experience you deserve.Sincerely,
Sara, Thank you for taking the time to share your recent stay with us! We're delighted to hear you enjoyed your experience. We hope to welcome you back to the Hilton soon!Sincerely,
10/10 Excellent
Jerry
Apr 10, 2024
Liked: Cleanliness, staff & service
Jerry
Stayed 2 nights in Apr 2024
Response from Hilton Universal on Apr 18, 2024
Jerry, Thank you for sharing your fantastic 5-star review on Expedia! We're thrilled you had a wonderful experience at our hotel.We look forward to welcoming you back to the Hilton family soon!Sincerely,
We had to pivot or spring break plans last minute due to road closures in Big Sur. We ended up going to Universal Studious and staying at this Hilton. Our vehicle didn’t fit in the parking garage and the Hilton staff comped us valet parking. This hotel is perfect walking distance to the park, we had a great experience.
David
Stayed 2 nights in Apr 2024
Response from Hilton Universal on Apr 11, 2024
David, Thank you for the fantastic 5-star review! We're delighted to hear you had a wonderful experience at our hotel, especially after your Big Sur plans changed.We're happy to hear our convenient location to Universal Studios Hollywood made your stay enjoyable. It's always rewarding to know our team members, like the one who assisted you with parking, went the extra mile to create a positive experience.We appreciate your kind words and hope to welcome you back to the Hilton Universal soon!Sincerely,
Judy, Thank you for taking the time to share your wonderful feedback about your stay at The Hilton Universal! We're thrilled to hear you enjoyed our convenient location within walking distance to Universal Studios Hollywood.We appreciate you choosing The Hilton Universal, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,
Edy, We're thrilled you rated your stay a perfect 5! Knowing we exceeded your expectations is our greatest reward. We hope to welcome you back soon for another unforgettable stay!Warmly,
10/10 Excellent
Jason, Edmonton
Apr 7, 2024
The staff are amazing, the property itself is dated, needs a refresh.
Check in at Hilton in Vegas and this one is brutal, app did not work, fly for hours, then spend an hour checking in. Vegas was really bad, this one was about 20mins.
Buffet is really expensive 150pp.
Overall great job by the staff, not many options around the park.
Jason
Stayed 1 night in Apr 2024
Response from Hilton Universal on Apr 11, 2024
Jason, Thank you for the fantastic 5-star review and for highlighting the exceptional service provided by our team! We're thrilled to hear they made your stay enjoyable.Regarding the check-in process, we apologize for the inconvenience caused by the app and wait times. We're always looking for ways to improve efficiency and streamline arrival.We understand the buffet price may seem high. We offer a variety of dining options to suit different budgets and preferences.Thank you for choosing Hilton Universal. We hope to welcome you back for a truly exceptional stay in the future!Sincerely,
Easy self parking and desk personnel was excellent
Bob
Stayed 1 night in Apr 2024
Response from Hilton Universal on Apr 11, 2024
Bob, Thank you for taking the time to share your recent stay at Hilton Universal with Expedia! We're thrilled to hear that you enjoyed the ease of our self-parking and found our desk personnel to be excellent. Providing a friendly and helpful environment is a priority for us, so your kind words about our team are greatly appreciated.We strive to ensure every guest has a smooth and enjoyable experience, and we're glad we delivered on that promise for you. We hope you'll consider staying with us again soon!Sincerely,
6/10 Okay
Edward
Apr 7, 2024
Liked: Cleanliness
Overpriced for the size of the room. Plus had to pay $45 for parking. Only convenience was that it was walking distance to Universal Studios.
Edward
Stayed 2 nights in Apr 2024
Response from Hilton Universal on Apr 11, 2024
Edward, Thank you for your feedback regarding your recent stay. We understand your concerns about the room size and parking cost.While we offer a variety of room options to suit different needs, we apologize if the chosen room didn't meet your expectations. However, we're glad the hotel's location proved convenient for your visit to Universal Studios.We hope to host you again soon, offering a stay that reflects the exceptional value Hilton Universal strives for.Sincerely,
8/10 Good
Monika
Travelled with family
Apr 7, 2024
Liked: Cleanliness, staff & service, amenities
Nice area and very close to Universal Studios. Has a shuttle every 15 mins to the park, very convenient! Rooms are a bit outdated, but the bathrooms were nice.
Monika
Stayed 2 nights in Apr 2024
Response from Hilton Universal on Apr 11, 2024
Monika, Thank you for choosing the Hilton Universal and for taking the time to share your feedback! We're thrilled you enjoyed the convenient location near Universal Studios and the frequent shuttle service.We appreciate your feedback regarding the guest rooms and are happy to hear you found the bathrooms to be up-to-date and comfortable.We hope to welcome you back again soon for a truly exceptional Hilton experience.Sincerely,
10/10 Excellent
Beatrice
Apr 6, 2024
Great Customer service
Beatrice
Stayed 1 night in Mar 2024
Response from Hilton Universal on Apr 18, 2024
Beatrice, Thank you for taking the time to leave a 5-star review! We're thrilled to hear you received exceptional customer service during your stay.At Hilton, we strive to provide a warm and welcoming environment for all our guests. Knowing our team exceeded your expectations truly brightens our day.We appreciate your business and hope to welcome you back again soon!Warmly,
Melissa, Thank you for taking the time to share your recent stay at our hotel with Expedia! We're delighted to hear you enjoyed your experience and would consider staying with us again.At Hilton, we strive to provide exceptional service and a comfortable environment for all our guests. Your positive feedback motivates us to keep exceeding expectations.We hope to welcome you back soon!Sincerely,
The staff at the property was good. Not great but good.
The issues I had with it is
when we got into the room the bathroom had hair in the shower, there was an empty bodyarmor drink by the curtains and the room appearance was not that great. There were some stains toward the bottom of the bed sheets as well. The shower did not work well, the water was not hot at all, the pressure was good tho. Another issue is after each person showered there was a lot of water that got into the main bathroom floor. The shower curtain was inside the shower so Im not sure why the water was going onto the main bathroom floor so easily. We had a late flight out and they held our luggage for us which is standard with for most hotels but we werent able to access the pool anymore. In my experience with other hotels they let you use their pool or amentities if they have them available. Also they had a nice sitting area in the lobby which is great but if you need to charge your phone or ipad by them (they are in the furniture) the outlets are so loose that they dont work.
Jonathan
Stayed 2 nights in Mar 2024
Response from Hilton Universal on Apr 3, 2024
Jonathan, Thank you for your honest feedback. We sincerely apologize that the condition of your room and the shower issues fell short of your expectations. Housekeeping cleanliness is a top priority, and we'll be reviewing your concerns with our team to ensure it doesn't happen again.Regarding the non-functional outlets, we apologize for the inconvenience. We'll have maintenance inspect and repair them immediately.We strive to deliver exceptional experiences at Hilton Universal. We hope you'll consider giving us another chance. Please reach out to us directly if you'd like to discuss your stay further.Sincerely,
10/10 Excellent
Mohammad, Naperville
Travelled with family, Travelled with family and small children
The only issue with the hotel was the in-house dining option, which was quite expensive.
Mohammad
Stayed 4 nights in Mar 2024
Response from Hilton Universal on Apr 3, 2024
Mohammad, Thank you for taking the time to share your fantastic 5-star review of Hilton Universal! We're thrilled you enjoyed your stay.We appreciate your feedback regarding the in-house dining options. We understand cost is a consideration, and we apologize if our offerings didn't fully meet your needs.We offer a variety of dining options to suit different budgets, including our full-service restaurant, grab-and-go selections, and convenient room service. Thank you again for choosing Hilton Universal. We hope to welcome you back soon for another exceptional experience.Sincerely,
Very clean :) friendly staff and a easy and quick walk to universal studios
Adrian
Stayed 3 nights in Mar 2024
Response from Hilton Universal on Apr 3, 2024
Adrian, Thank you for the fantastic 5-star review! We're thrilled to hear you enjoyed our clean and comfortable accommodations, friendly staff, and convenient location steps from Universal Studios Hollywood.We strive to provide a seamless and enjoyable experience for all our guests, and your feedback lets us know we're succeeding. We hope you had a magical time exploring the park!We would love to welcome you back to the Hilton Universal for your next Universal Studios adventure.Sincerely,
Carol, Thank you for the fantastic 5-star review! We're thrilled to hear you enjoyed our convenient location right next door to Universal Studios Hollywood.We hope you had a magical time exploring Universal Studios!Kind regards,
The shuttle service was very convenient and timely. Overall it was a great property.
Eva
Stayed 4 nights in Mar 2024
Response from Hilton Universal on Apr 3, 2024
Eva, Thank you for the fantastic 5-star review! We're thrilled to hear you enjoyed your stay at Hilton Universal and found our shuttle service convenient and timely.We strive to provide a seamless and enjoyable experience for our guests, and your feedback lets us know we're on the right track. We appreciate you choosing Hilton Universal, and we hope to welcome you back soon!Sincerely,
Brenda, Thank you for taking the time to share your incredible experience at Hilton Universal! We're thrilled you had a 5-star stay and look forward to welcoming you back soon.Sincerely,
Nice hotel. $25.00 charge for the use a microwave seemed way out of place.
Kevin
Stayed 1 night in Mar 2024
Response from Hilton Universal on Mar 28, 2024
Kevin, Thank you for taking the time to share your feedback! We're glad you enjoyed your stay at Hilton Universal.We understand your surprise regarding the microwave rental fee. We apologize if this wasn't clearly communicated during your booking. While microwaves aren't standard in all rooms, we do offer them upon request for a nominal fee.We're always looking for ways to improve the guest experience. We'll take your feedback into consideration to ensure our amenities and fees are transparent.In the future, if you have any questions about in-room amenities, please don't hesitate to reach out to our friendly front desk staff. They're happy to assist!Thank you again for choosing Hilton Universal. We hope to host you again soon!Sincerely,
Icelys, Thank you for recognizing our efforts with a perfect 5-star rating on Expedia! We truly appreciate your business and hope your stay at Hilton Universal was exceptional in every way.Positive feedback like yours motivates us to keep exceeding expectations and providing unforgettable experiences. We look forward to welcoming you back again soon!Sincerely,
Vanessa Thank you for the fantastic 5-star review! We're thrilled you "loved every bit of it" at Hilton Universal.Your positive feedback brightens our day and motivates our entire team to keep exceeding expectations.We look forward to welcoming you back for another unforgettable experience soon.Sincerely,
6/10 Okay
William
Mar 26, 2024
William
Stayed 3 nights in Mar 2024
Response from Hilton Universal on Mar 28, 2024
William, Thank you for staying at Hilton Universal! While we appreciate you sharing your rating, a 3-star review lets us know there's room to improve. We're committed to providing the high standards you expect from Hilton Universal. Please don't hesitate to reach out to our team directly if you'd like to discuss your experience further.Sincerely,
Extremely convenient to universal hollywood, shops and restaurants.
Catherine
Stayed 3 nights in Mar 2024
Response from Hilton Universal on Mar 28, 2024
Catherine, Thank you for the fantastic 5-star review! We're thrilled to hear our convenient location near Universal Hollywood, shops, and restaurants made your stay even more enjoyable.At Hilton Universal, we strive to provide a seamless experience for exploring all that Universal City has to offer. We're happy to be your home base for adventure!We look forward to welcoming you back soon!Sincerely,
Jandee, Thank you for taking the time to leave a review and for recognizing our unbeatable location! We strive to provide easy access to the magic of Universal Studios Hollywood, right at your doorstep.We're thrilled you enjoyed your stay at Hilton Universal and hope you had a chance to experience all the excitement Universal Studios has to offer.We look forward to welcoming you back for another stay in the heart of the action!Sincerely,
Liliana, Thank you for reaching out about your recent stay at Hilton Universal. We sincerely apologize that the comfort of our beds fell short of your expectations. Guest satisfaction is our top priority, and we take feedback about our accommodations very seriously. We'd love to learn more about your specific concerns with the beds to ensure they're addressed promptly.We'd appreciate the opportunity to regain your trust and offer a more restful stay in the future.Sincerely,
Zoe, Thank you for taking the time to leave a 4-star rating for your recent stay at Hilton Universal! While we always strive for 5-star experiences, your feedback is valuable to us.To help us continuously improve, we'd love to hear more about your stay. We look forward to welcoming you back to Hilton Universal soon!Sincerely,
Edgar, Thank you for recognizing our efforts with a perfect 5-star rating on Expedia! We're delighted you had a wonderful stay at Hilton Universal.We hope to welcome you back soon!Sincerely,
Grace, Thank you for recognizing our efforts with a perfect 5-star rating on Expedia! We truly appreciate your business and hope your stay at Hilton Universal was exceptional in every way.We look forward to welcoming you back again soon!Sincerely,
Mirela, Thank you for leaving a perfect 5-star rating for your recent stay at Hilton Universal! We strive to provide exceptional experiences, and your positive feedback lets us know we're on the right track.We'd love to hear more about what made your stay so enjoyable! In the meantime, we look forward to welcoming you back again soon!Sincerely,
Stephanie, We're delighted to see your perfect 5-star rating on Expedia! Thank you for choosing Hilton Universal.We hope you had a memorable stay and would love to welcome you back soon!Sincerely,
Kevin, We're so glad you enjoyed our seafood buffet! "Bomb" is exactly the word we love to hear! We pride ourselves on offering a delicious selection of fresh seafood, and it sounds like you hit the spot.Thanks for the stellar 5-star Expedia rating - that makes our day! We hope to see you back soon at Hilton Universal for another fantastic stay.Warm regards,
Elvia, Thank you for taking the time to leave a perfect 5-star rating for your recent stay at Hilton Universal! We're thrilled to hear you had a fantastic experience.Positive reviews like yours motivate our team to continually strive for excellence.We look forward to welcoming you back for another unforgettable stay at Hilton Universal!Sincerely,