The manager of this location cancelled my reservation with no notification; the hotel claimed they contacted Expedia to “relocate” me, but with no explanation of why or where, not an offer for a refund; my reservation still showed on my Expedia app, I received an email earlier in the day from Expedia confirming my reservation, and no cancellation email was sent to me; I arrived at the hotel at nearly midnight after a cross-country flight, only to learn there was no reservation for me; no manager was available at that time of the night, so I called Expedia and they had no record of the cancellation; Expedia called the hotel and was given no detailed explanation; the hotel didn’t even offer to refund my reservation; I was able to fortunately get a refund through Expedia; even more fortunate that I found a hotel nearby at 1AM in the morning; the next day I called the manager to ask why the reservation was cancelled and why no details were given; she claimed they had a maintenance issue with some of the rooms and that they notified Expedia; I suggested that next time they provide their staff with more information if they are going to blindly cancel a reservation with no explanation; I will never stay here again and I will likely never use Expedia to book a hotel
