Front of property

Reviews of HYATT house Los Angeles LAX/Manhattan Beach

3 out of 5
HYATT house Los Angeles LAX/Manhattan Beach
810 S Douglas St, El Segundo, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 501 out of 1015 reviews" "
Rating 8 - Good. 284 out of 1015 reviews" "
Rating 6 - Okay. 106 out of 1015 reviews" "
Rating 4 - Poor. 58 out of 1015 reviews" "
Rating 2 - Terrible. 66 out of 1015 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Hernan Perez

Travelled with family
Liked: Staff & service, amenities
The carpets were kinda gross everything seemed a lil dirty and there was a child's sock on the bathroom floor next to the toilet
Stayed 5 nights in Mar 2024

8/10 Good

Patrick

Liked: Cleanliness, amenities
No elevator
Stayed 1 night in Mar 2024
Response from Adi on Mar 27, 2024
Thank you for choosing to stay with us, Patrick.I hope you were able to enjoy your stay with us. I hope you give us another chance. Take care.

4/10 Poor

Jeannine

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The metro station is less than 100 yards away!! Every 10 minutes it would go by from 6 am to 1 am!!!!!! The room was never cleaned once in the 6 days. We went to the front after 3 days and they said we have to book it and pay an additional 20 bucks if we want it done. The pool was cold. 1 bbq half worked the other I could not get lit. I had to ask for Foil as they didnt have any with the bbq. We asked for some butter and they said it was under lock and Key. The towels were small and thin. No scrubby to clean dishes. Breakfast ended at 930 by 931 it was all away. I saw people grabbing bagels as they were putting it away. It seemed like a homeless person was living there. She asked to use my phone because she could not charge hers. I said no and walked away and she said I didnt have to be like that. The carpet is old and worn. Would not use expedia ever again because they had the hotel rated as 8.75 out of 10. The staff were pleasant.
Stayed 6 nights in Mar 2024
Response from Adi on Mar 27, 2024
Thank you for staying with us, Jeannine. I apologize your stay was anything less than satisfying.Feedback such as yours helps us make our hotel better. Sorry you had a poor experience during your stay. I hope you give us another chance in the near future.

10/10 Excellent

Savannah

Travelled with family
Awesome staff
Stayed 1 night in Mar 2024
Response from Adi on Mar 27, 2024
Thank you for choosing to stay with us, Savannah. I hope you were able to enjoy the perks here on property. I look forward to your next visit. Take care and have a great evening.

4/10 Poor

Natasha, Thibodaux

Travelled with family
Liked: Cleanliness
Not enough room, smaller than expected
Stayed 3 nights in Mar 2024
Response from Adi on Mar 23, 2024
Thank you for choosing to stay with us. I apologize your stay was anything less than satisfying. It is our hope you give us another try. I hope to see you again in the near future. Take care.

8/10 Good

quandie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pay for parking rate. Nice accommodations.
Stayed 3 nights in Mar 2024
Response from Adi on Mar 21, 2024
Thank you for choosing to stay with us, Quandie. I hope you were ables to enjoy your stay. I hope to see you again in the near future. Take care. :)

10/10 Excellent

Qiana

Liked: Cleanliness, staff & service
Great !
Stayed 2 nights in Mar 2024
Response from Adi on Mar 21, 2024
Thank you for choosing to stay with us, Qiana. I hope you were able to enjoy your stay. I hope to see you again in the next time you are in LA. Take care. :)

6/10 Okay

Jagmohan

Travelled with family
Disliked: Property conditions & facilities
Please change carpets in the rooms. They are very old, stained and ripped. Breakfast is very nice- lot of variety.
Stayed 6 nights in Mar 2024
Response from Adi on Mar 21, 2024
Thank you for staying with us Jagmohan. I apologize your room was anything less than satisfying. I hope you give us another try in the near future. Take care.

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and very good breakfast,
Stayed 2 nights in Mar 2024
Response from Adi on Mar 20, 2024
Thank you for choosing to stay with us Rosa. I hope you were able to enjoy the perks on property. I hope to see you again in the near future. take care and have a great day :)

10/10 Excellent

Eugene Ramos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Adi on Mar 21, 2024
Thank you for choosing to stay with us, Eugene Ramos. I hope you were ables to enjoy your stay. I hope to see you again in the near future. Take care. :)

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Uila was really helpful and nice, which calmed my nerves considering the fact it was my first time in LA!
Stayed 3 nights in Mar 2024
Response from Adi on Mar 19, 2024
Thank you Grabriela for choosing to stay with us. Feedback such as your helps us improve our hotel. Thank you for the kind words, I will celebrate your survey with Uila. I am glad you were able to be comfortable while in LA. I look forward to see you again soon. Take care. :)

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had a heated pool, and was close to shopping
Stayed 7 nights in Mar 2024
Response from Adi on Mar 19, 2024
Thank you for choosing to stay with us, Justin. HOpe you were able to enjoy the perks on property. I hope to see you again in the near future. take care :)

10/10 Excellent

Ebony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about my stay. The room was clean and very cozy. The staff were very nice and helpful, I will be staying again in the future.
Stayed 3 nights in Mar 2024
Response from Adi on Mar 19, 2024
Thank you so much Ebony for the kind words. I will celbrate with the entire team. I am glad you were able to enjoy your stay with us. The next time your in LA, dont forget to stop by and stay. We look forward to your next visit. take care.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very nice about this property. We will stay again.
Stayed 3 nights in Mar 2024
Response from Adi on Mar 19, 2024
Hi Kenneth. Thank you for choosing to stay with us. I am happy to see you were able to enjoy everything on property. I look forward to your next visit. Take care and see you soon :)

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Adi on Mar 19, 2024
Thank you for choosing to stay with us Victoria. i hope you were able to enjoy the perks on property. I hope to see you again in the near future. Take care :)

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and Clean property
Stayed 4 nights in Mar 2024
Response from Adi on Mar 15, 2024
Thank you so much for choosing to stay with us Joshua. Feedback such as yours helps us improve our hotel. I am glad you were able to enjoy you stay. I hope to see you again the next time you are in town. take care :)

4/10 Poor

Latasha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn't tell me that i had to Pay $20 a night to park. never came to clean my room. i asked for a blanket never received that.. the worst EVER
Stayed 3 nights in Mar 2024
Response from Adi on Mar 14, 2024
Thank you for choosing to stay with us Latasha. I apologize you were unaware of parking fee. Parking fee is mentioned on all hyatt platforms that sell our hotel. Housekeeping is upon request. I hope you give us another try to make it right. Enjoy the rest of your day.

2/10 Terrible

Walter

Disliked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 4 nights in Mar 2024
Response from Adi on Mar 14, 2024
Thank you for staying with us Walter. I apologize your stay was anything less than satisfying. It is our hope you give us another try. Enjoy the rest of your day :)

8/10 Good

Dominic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is good and convenient, friendly staff, good security and clean facility
Stayed 7 nights in Feb 2024
Response from Adi on Mar 14, 2024
Thank you for choosing to stay with us Dominic. Feedback such as yours helps us with improvements on how to make our hotel better. I hope to see you again during your next visit in LA. Take care :)

10/10 Excellent

Iris

Everything
Stayed 3 nights in Mar 2024
Response from Adi on Mar 14, 2024
Thank you for choosing to stay with us Iris. I hope you were able to enjoy all the perks and amenities on property. I hope to see you again in the near future. Take care :)

10/10 Excellent

Steele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only con about this place is the lack of an elevator, but this is mentioned prior to booking.
Stayed 4 nights in Feb 2024
Response from Adi on Mar 6, 2024
Thank you for choosing to stay with us Steele. We are glad you were able to enjoy your stay minus the elevator. I hope to see you again soon. Take care.

10/10 Excellent

julian

Travelled with family
Liked: Cleanliness, amenities
Very friendly, facility exceptional!!!
Stayed 3 nights in Dec 2023
Response from Adi on Mar 5, 2024
Thank you Julian for staying with us. We hope you enjoyed your stay with us. I look forward to see you again during your next visit. take care.

10/10 Excellent

Hajer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for a great stay!
Stayed 3 nights in Feb 2024
Response from Adi on Mar 5, 2024
Thank you Hajer for staying with us. I am glad to see you were able to enjoy your stay with us. I look forward to see you again during your next visit. take care.

10/10 Excellent

Fabian Espinoza, Anchorage

Liked: Staff & service
Stayed 7 nights in Feb 2024
Response from Adi on Mar 5, 2024
Thank you Fabian for staying with us. I am glad to see you were able to enjoy your stay with us. I look forward to see you again during your next visit. take care.

10/10 Excellent

Daniela

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The carpet was dirty but overall the place was good
Stayed 7 nights in Feb 2024
Response from Adi on Mar 5, 2024
Thank you for staying with us Daniela. I apologize if your saty was anything less than satisfying. I hope to see you again in the near future. Take care :)

6/10 Okay

Youn B

Travelled with family
Disliked: Cleanliness, staff & service
Receptionist was so so rude and they not clean snd prepared towels and soap and other stuff. But breakfast was good. Thay never smiling. Not going anymore.
Stayed 3 nights in Feb 2024
Response from Adi on Mar 5, 2024
I apologize your stay was anything less than satisfying. I hope you give us another try. Feedback such as yours helps us with improvements to our hotel. Hope to see you again in the near future. take care.

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Close to 405 entrance. Room was a little tired but very clean. Lots of room Breakfast was above average and had a variety of hot and cold, some items changed daily
Stayed 3 nights in Feb 2024
Response from Adi on Mar 5, 2024
Thank you Joan for staying with us. I apologize if your stay was anyhting less than satisfying. I hope to see you again during your next visit. take care.

10/10 Excellent

Arlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Adi on Mar 5, 2024
Thank you Arlene for staying with us. I am glad to see you were able to enjoy your stay with us. I look forward to see you again during your next visit. take care.

2/10 Terrible

Yan Yun

Disliked: Cleanliness, property conditions & facilities
When, arriving to the property, I was met with an inconvenience that the magic staff was able to rectify and put me into a room that was suitable for me and my family front desk staff was adequate and very responsive however, the cleanliness of this place was quite awful. They do not clean the room every day which leads to Feeling that there are little creepy crawlers all over the room. Also, they do not provide you with towels or any other things. I would come standard at your typical hotel, like towel, service or even room, service or anything that you would forget to bring like toiletries, although the staff was , there they were not attentive and they seem like anytime you asked him for anything that it was an inconvenience. Also, I went to visit Universal and Disneyland and this was quite remote from the area booking through Expedia. You want to make sure that you check on the location because Expedia does not share the Location until you have booked your tickets and paid. I would not be visiting this place again.
Stayed 4 nights in Feb 2024
Response from Adi on Mar 5, 2024
Thank you Yan Yun for staying with us. I apologize your stay was anything less than satisfying. It is our hope you give us another try. I hope see you again during your next visit. take care.

6/10 Okay

desmond

Stayed 4 nights in Feb 2024
Response from Adi on Mar 5, 2024
Thank you for choosing to stay with us Desmond. I apologize your stay ws anything less than satisfying. I hope to see you again in the near future.

10/10 Excellent

Jessie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay. Staff was friendly and helpful. The area was nice and quiet.
Stayed 4 nights in Feb 2024
Response from Adi on Mar 5, 2024
Thank you Jessie for staying with us. I am glad to see you were able to enjoy your stay with us. I look forward to see you again during your next visit. take care.

6/10 Okay

melinda

Travelled with family
Liked: Staff & service
I chose this hotel because of its location and nice neighborhood. I was disappointed in the conditions of the rooms the carpet was tattered and dirty. The tile grout was black. There was even some redness from bacteria in the shower corners. I was very surprised because usually these upper scale hotels are very nice, especially to be in the Manhattan Beach California area
Stayed 3 nights in Feb 2024
Response from Adi on Mar 5, 2024
Thank you Melinda for staying with us. I apologize if your stay was anything less than satisfying. It is our hope you give us another try again. take care.

6/10 Okay

Jana M, Metuchen

Liked: Staff & service, property conditions & facilities
Loved the heated outdoor pool! There was no food service except the excellent (but early) breakfast buffet. Our sink was dirty and the carpet wasn’t very clean but otherwise accommodations were fine. No hotel shuttle to other hotels in the area so we spent a lot on Lyfts as well as ordering food. But the staff was lovely.
Stayed 5 nights in Feb 2024
Response from Adi on Mar 5, 2024
Thank you Jana for staying with us. I apologize your stay was anyhting less than satisfying. I again in the near future. take care.

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, staff & service
Staff was nice and food was okay but having to pay for parking is a bit weird and inconvenient, gym equipment is very limited.Pool is pretty nice and is heated
Stayed 5 nights in Feb 2024
Response from Adi on Mar 5, 2024
Thank you Alexandra for staying with us. I am glad to see you were able to enjoy your stay with us. I hope to see you again during your next visit. take care.

10/10 Excellent

Megin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff breakfast was good .. great stay for a great price
Stayed 4 nights in Feb 2024
Response from Adi on Mar 5, 2024
Thank you Megin for staying with us. I am glad to see you were able to enjoy your stay with us. I look forward to see you again during your next visit. take care.

10/10 Excellent

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a great choice when travelling with a family.
Stayed 2 nights in Feb 2024
Response from Adi on Mar 5, 2024
Thank you Stephanie for staying with us. I am glad to see you were able to enjoy your stay with us. I look forward to see you again during your next visit. take care.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk ladies were incredible!!! They accommodated my needs. The only down point is that some if the rooms are street access. Otherwise all was great
Stayed 3 nights in Feb 2024
Response from Adi on Mar 5, 2024
Thank you Alicia for staying with us. I am glad to see you were able to enjoy your stay with us. I look forward to see you again during your next visit. take care.

10/10 Excellent

Dung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 7 nights in Feb 2024
Response from Adi on Mar 5, 2024
Thank you Dung for staying with us. I am glad to see you were able to enjoy your stay with us. I look forward to see you again during your next visit. take care.

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for visiting LA!
Stayed 6 nights in Feb 2024
Response from Adi on Mar 5, 2024
Thank you Ronald for staying with us. I am glad to see you were able to enjoy your stay with us. I look forward to see you again during your next visit in LA. take care.

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Adi on Mar 5, 2024
Thank you Brandy for staying with us. I am glad to see you were able to enjoy your stay with us. I look forward to see you again during your next visit. take care.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay no problems at all! Just a heads up though this caught us by surprise there’s a 250$ deposit when you check in wished we were advised ahead of time about it. Other than that our stay was great!
Stayed 3 nights in Feb 2024
Response from Adi on Mar 5, 2024
Thank you Jose for staying with us. I am glad to see you were able to enjoy your stay with us. I look forward to see you again during your next visit. take care.

10/10 Excellent

Ricardo Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place
Stayed 4 nights in Feb 2024
Response from Adi on Mar 5, 2024
Thank you Ricardo for staying with us. I am glad to see you were able to enjoy your stay with us. I look forward to see you again during your next visit. take care.

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was absolutely amazing! When i come back this is the only place I plan on staying! They knew me after seeing me once and greeted me like they knew me forever. Their breakfast was one of the best breakfasts ive had at any hotel! I just cant tell them thank you enough for making our stay awesome!
Stayed 3 nights in Feb 2024
Response from Adi on Feb 10, 2024
Thank you so much Natalie for taking the time to leave a review. I am so happy you were able to enjoy the pertks here at the Hyatt House. Feedback such as yours makes us want to do better each day so all our guests can feel welcome always. I look forward to see you all again. take care and see you guys during your next visit.

8/10 Good

odette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girls loved it!
Stayed 4 nights in Feb 2024
Response from Adi on Feb 9, 2024
Awwwww, it was a pleasure having you and your girls here with us. I am glad you were able to enjoy your stay with us. I hope to see you again in the near future.

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating…we arrived early from the ship, but they were able to find a room for us right away.
Stayed 1 night in Feb 2024
Response from Adi on Feb 9, 2024
Thank you so much for staying with us Jerry. It was a pleasure meeting you and your beautiful wife. I am glad you were able to enjoy your stay with us although it was short. Next time your in the los anageles area, hope to see you guys again. Take care and enjoy the rest of your evening :)

10/10 Excellent

Anthony

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been fortunate to have stayed at guesthouses in America, Canada, Western and Central Europe but our California hotel excelled for the price. Plentiful breakfasts that changed each day. Always Excellent Eggs with potatoes and waffles, the next day adding bacon, sausage and french toast, the following day biscuits, gravy and pancakes, then ham along with oatmeal, fruits, cereals and so on.
Response from Adi on Feb 9, 2024
Hi Anthony! Thank you for taking hte time to take this survey. Feedback such as yours helps us improve our property. I am glad you were able to enjoy the perks here on property, Hope to see you again the next time your in town. Take and have a great evening. :)

10/10 Excellent

Jose Osmin Bonilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely worth it ,I will return soon
Stayed 3 nights in Feb 2024
Response from Adi on Feb 9, 2024
Thank you Jose for taking the time to take this survey. Feedback such as yours helps us improve our property. I am glad you were able to enjoy the perks here on property. Come visit us again, the next time your in town. Take care and have a great evening. see you soon :)

8/10 Good

Semisi, Haveluloto

Travelled with family and small children
Liked: Cleanliness, staff & service
This is a great place to stay if you need extra room space for family and has easy self parking which is charged at $20/day. Although they have a small kitchenette, there were no pots and pans to do any cooking, but they had a microwave and utensils etc... for breakfast and eating takeout! The building is a bit dated but if you only sleeping there, it is fine! Didn't try out the complimentary breakfast but it is served from 6:30 to 9:30 daily.
Stayed 2 nights in Jan 2024
Response from Adi on Feb 3, 2024
Thank you so much Semisi for taking the time to answer this survey. I appreciate the kind words. Feedback such as your helps us improve our hotel. We hope to see you again in the near future. Take care and have a great day :)

8/10 Good

Juliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Jan 2024
Response from Adi on Feb 3, 2024
Thank you Juliana for choosing to stay with us. Hope you were able to enjoy th eperks here on property. The next time your in town, we hope to see you again soon. Take care!

6/10 Okay

Miseon

Stayed 2 nights in Jan 2024
Response from Adi on Mar 21, 2024
Thank you for choosing to stay with us Miseon. I apologize your stay was anything less than satisfying. I hope you give us another try the next time you are in LA.