2/5 Poor
CLAUDIA
Travelled with group
Mar. 24, 2020
Liked: Cleanliness
Disliked: Staff & service
STAY AWAY
By far the worst customer service I ever experienced. She was difficult, cold, and gave minimal effort. I almost felt like I was bothering her by checking in. And god forbid I had a question.. I was better off winging it.
The room's heater didn't work, so I had to ask for an extra blanket but it was such a task to engage with her, I avoided it til the cold was unbearable. I got my blanket, but not before she yelled at the maintenance guy to bring it to me- it was seriously uncomfortable to watch her berate a grown man in front of customers.
Speaking of uncomfortable, the "continental breakfast" was beyond disappointing. We chose this hotel specifically bc it was the only one in the area that offered breakfast and we wanted a full stomach before heading out for our busy day. The spread they offered was embarrassing. Cereal & toast. That's it. No juice. No eggs. No fresh fruit. And someone stands at the "door" to make sure you dont take anything back to the room.
I left my beloved water bottle there upon check out, and not only did the lady deny having kept it, but she literally hung up on me when I called repeatedly for it.
The front desk lady just made our whole experience awful. We went out of our way to avoid her, and will never return.
The only good thing I could say abt the place was overall it was clean, a little small & dated, but clean nonetheless.
Stayed 2 nights in Feb 2020