4 restaurants, breakfast, lunch, dinner served; American cuisine

Reviews of Sonesta Los Angeles Airport LAX

4 out of 5
Sonesta Los Angeles Airport LAX
5985 W Century Blvd, Los Angeles, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 2300 out of 4972 reviews" "
Rating 8 - Good. 1236 out of 4972 reviews" "
Rating 6 - Okay. 653 out of 4972 reviews" "
Rating 4 - Poor. 385 out of 4972 reviews" "
Rating 2 - Terrible. 398 out of 4972 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were the best I ever met at a hotel. The lady who checked me in deserves a raise she was amazing
Stayed 2 nights in Mar 2024
Response from Luz on Mar 28, 2024
Thank you for staying here at Sonesta Los Angeles Airport. We're glad you enjoyed your stay. Thank you for providing your feedback. We hope to welcome you back soon.

4/10 Poor

Arturo

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Unfriendly reception staff. They did not have my reservation from expedia and charged 400 dollars security deposit which they are supposed to refund in 7-14 days!!!! Awful
Stayed 1 night in Mar 2024

8/10 Good

JOHN, MECHANCISVILLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 2 nights in Mar 2024
Response from Luz on Mar 28, 2024
Thank you for your 4/5

6/10 Okay

Katherine

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Heather, West Concord

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access to LAX
Stayed 1 night in Mar 2024
Response from Luz on Mar 26, 2024
Thank you for staying here at Sonesta Los Angeles Airport. We're glad you enjoyed your stay. Thank you for providing your feedback. We hope to welcome you back soon.

2/10 Terrible

SHIN

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Umairsingh Sarabjitsingh

Travelled with partner
Disliked: Cleanliness
Could be cleaner
Stayed 1 night in Mar 2024
Response from Luz on Mar 26, 2024
Thank you for staying here at Sonesta Los Angeles Airport. We're glad you enjoyed your stay. Thank you for providing your feedback, we have directed the issue to the housekeeping department.

10/10 Excellent

Alea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED this property! Definitely will stay again!
Stayed 4 nights in Mar 2024
Response from Sonesta on Mar 24, 2024
Thank you for your positive review! We hope to see you again soon.

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Luz on Mar 26, 2024
Thank you for the 5/5

10/10 Excellent

Oleg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to check-in. The staff is super friendly. The room is clean.
Stayed 1 night in Mar 2024
Response from Freija R. on Mar 24, 2024
Dear Oleg,We are so happy to hear you had a great stay with us. Looking forward to seeing you soon!

10/10 Excellent

Michelle

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I expected better. The hotel was not very clean. Restaurant expensive.
Stayed 1 night in Mar 2024
Response from Luz on Mar 26, 2024
Thank you for staying here at Sonesta Los Angeles Airport. We're glad you enjoyed your stay. Thank you for providing your feedback. We hope to welcome you back soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Not too far from the airport, and the drive to most places wasn't too long/far.
Stayed 4 nights in Dec 2023
Response from Front desk team on Mar 22, 2024
Dear Michael, thank you for the 5 out of 5! We hope to welcome you back soon!

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for an overnight stay between a late arrival and early flight the next day.
Stayed 1 night in Mar 2024
Response from Front desk team on Mar 22, 2024
Dear Rhonda, thank you for the 5 out of 5! We hope to welcome you back soon!

4/10 Poor

Jane

Liked: Staff & service, property conditions & facilities
The mattress was away! The bedding was fair! There were NO amenities! The lights flicker! You could hear your neighbor take a whiz!
Stayed 1 night in Mar 2024
Response from Sonesta Team on Mar 22, 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Los Angeles Airport LAX. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with our hotel.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Thank you for your time and patience with us.

2/10 Terrible

Tommaso Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Front desk team on Mar 22, 2024
Dear Tommaso, thank you for your stay at Sonesta LAX. Thank you for letting us know about your experience. We hope to welcome you back soon and provide you with a much better stay. Thank you for sharing your feedback.

10/10 Excellent

Andrew, Colton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect stay room was nice staff was very nice and helpful I would stay here again
Stayed 1 night in Mar 2024
Response from Freija R on Mar 21, 2024
Dear Andrew,We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and as a solo female traveler I felt safe. There were a variety of food options and all were tasty! Would stay here again without question.
Stayed 3 nights in Mar 2024
Response from Freija R on Mar 21, 2024
Dear Samantha,Thank you for choosing Sonesta LAX. We're glad we were able to meet your needs. We hope to welcome you back soon.

10/10 Excellent

Dopest

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 4 nights in Mar 2024
Response from Sonesta LAX on Mar 20, 2024
Hello Dopest, thank you for the 5/5.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Freija R on Mar 21, 2024
Dear Andrea,Thank you for your 5/5.

8/10 Good

Alfonso

Liked: Staff & service, amenities
Very close to the airport.
Stayed 1 night in Mar 2024
Response from Sonesta LAX on Mar 20, 2024
Hello Alfonso, thank you for the 4/5.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🙏
Stayed 1 night in Mar 2024
Response from Sonesta LAX on Mar 19, 2024
Hello Joel, thank you for staying with us here at Sonesta LAX

10/10 Excellent

Luis Gabriel Araiza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sonesta LAX on Mar 20, 2024
Hello Luis, thank you for the 5/5

2/10 Terrible

jose

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty property. No hot water
Stayed 1 night in Mar 2024
Response from Sonesta LAX on Mar 19, 2024
Hello Jose, thank you for your review. We apologize about the cleanliness and water issues you experienced. We hope to welcome you back and provide you with a much better experience.

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 5 nights in Mar 2024
Response from Sonesta LAX on Mar 19, 2024
Hello Cynthia, thank you for your feedback from your stay at Sonesta LAX. We hope to welcome you back soon.

2/10 Terrible

Javien

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
For a $600 security deposit that they don’t tell you about until you check in, I’d rather stay at a motel it’s a below average room without even a microwave for that price. I’ve been at 10x nicer places with a $1-200 security deposit
Stayed 4 nights in Mar 2024
Response from Sonesta LAX on Mar 19, 2024
Hello Javien, thank you for your review from your stay at Sonesta LAX. We hope you did enjoy your stay with us despite the issues.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was absolutely top notch! I would come back again just to know I would be taken care of.
Stayed 1 night in Mar 2024
Response from Sonesta LAX on Mar 19, 2024
Hello Samantha, thank you for your review from your stay at Sonesta LAX. We appreciate the kind words about our staff.

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities
The lobby is much nicer than actual rooms. But great location for airport access and attentive staff. The coffee shop was wonderful too.
Stayed 1 night in Mar 2024
Response from Sonesta LAX on Mar 19, 2024
Hello Amy, thank you for your review from your stay at Sonesta LAX. We hope to welcome you back soon.

8/10 Good

Emma

Travelled with family
Liked: Staff & service, amenities
Only stayed one short night to head to LAX for an early flight. Room was comfortable but not especially clean. Pool seemed to be crumbling a bit but kids didn’t mind. Staff were very nice and shuttle was handy.
Stayed 1 night in Mar 2024

10/10 Excellent

Ricardo, los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
I like the beds, I think it’s always comes down to the beds if there not comfortable the night won’t be good
Stayed 1 night in Mar 2024
Response from Front Desk Team on Mar 18, 2024
Dear Ricardo, Thank you for staying here at Sonesta Los Angeles Airport. We're glad you enjoyed your stay. Thank you for providing your feedback. We hope to welcome you back soon.

2/10 Terrible

dakota

Disliked: Cleanliness, staff & service, property conditions & facilities
they almost scammed me
Stayed 3 nights in Mar 2024
Response from Sonesta LAX on Mar 19, 2024
Hello Dakota, thank you for staying at Sonesta LAX. Thank you for your review. All the details about our hotel can be found on Expedias website.

6/10 Okay

Gloria

Travelled with partner
Liked: Staff & service
My room was ok not the best for the money we paid. It was something’s that was not in great condition like the bathroom shower head connection to the wall was not in tact. Some of the wall paper was coming off the wall behind the room door. The vanity mirror in the bathroom was a little damage.
Stayed 2 nights in Mar 2024
Response from Front Desk Team on Mar 17, 2024
Dear Gloria, thank you for taking the time to share your feedback regarding your experience with Sonesta Los Angeles Airport LAX. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Los Angeles Airport LAX. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

4/10 Poor

Julian

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible rooms.
Response from Front Desk Team on Mar 17, 2024
Dear Julian, thank you for taking the time to share your feedback regarding your experience with Sonesta Los Angeles Airport LAX. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Los Angeles Airport LAX. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lots of services, a good airport option with free shuttle. Pool is very small for the size of the hotel.
Stayed 1 night in Mar 2024
Response from Front desk team on Mar 16, 2024
Dear Chris, thank you for staying here at Sonesta LAX. We're glad to have been able to provide you a good stay, and have made note of the issues you mentioned. We have reviewed with the appropriate team members. Thank you for sharing your feedback.

6/10 Okay

Ian

Stayed 1 night in Mar 2024
Response from Front desk team on Mar 16, 2024
Dear Ian, thank you for your stay at Sonesta LAX. Thank you for letting us know about your experience. We hope to welcome you back soon and provide you with a much better stay. Thank you for sharing your feedback.

10/10 Excellent

Eddy, Ramona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Mar 2024
Response from Front desk team on Mar 15, 2024
Dear Eddy, thank you for the 5 out of 5!

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and car rental
Stayed 1 night in Mar 2024
Response from Freija R on Mar 19, 2024
Dear Peter,Thank you for choosing Sonesta LAX. We're glad we were able to meet your needs. We hope to welcome you back soon.

6/10 Okay

Matthew

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Hotel rooms are dated. Could use a renovation.
Stayed 1 night in Mar 2024
Response from Front desk team on Mar 15, 2024
Dear Matthew, thank you for staying here at Sonesta LAX. We have made note of the issues you mentioned. We have reviewed with the appropriate team members. We hope to welcome you back with a much better stay. Thank you for sharing your feedback.

4/10 Poor

Anthony

Disliked: Property conditions & facilities
Room smelled like smoke.
Stayed 1 night in Mar 2024
Response from Front desk team on Mar 15, 2024
Dear Anthony, thank you for staying here at Sonesta LAX. We have made note of the issues you mentioned. We have reviewed with the appropriate team members. We hope to welcome you back with a much better stay. Thank you for sharing your feedback.

8/10 Good

Sonia

Travelled with family
Liked: Cleanliness, staff & service
The service was great.
Stayed 1 night in Mar 2024
Response from Sonesta LAX on Mar 14, 2024
Hello Sonia, thank you for your feedback from your stay. We appreciate the 4 out of 5 score.

6/10 Okay

Frederico

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front desk team on Mar 15, 2024
Dear Frederico, thank you for the 3 out of 5. Thank you for your stay at Sonesta LAX. Thank you for letting us know about your experience. We hope to welcome you back soon and provide you with a much better stay. Thank you for sharing your feedback.

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service
Nice and close to airport!
Stayed 1 night in Mar 2024
Response from Luz on Mar 13, 2024
Thank you for the 4/5

10/10 Excellent

Sage

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Luz on Mar 13, 2024
Thank you for the 5/5

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining options (namely the Japanese) was absolutely outstanding while all round service and support was very good from parking to checkin
Stayed 1 night in Mar 2024
Response from Luz on Mar 12, 2024
Dear Greg,Thank you for staying here at Sonesta Los Angeles Airport. We're glad you enjoyed your stay. Thank you for providing your feedback. We hope to welcome you back soon.

2/10 Terrible

Dirrott

Disliked: Cleanliness, staff & service, property conditions & facilities
I rate some Sonesta hotel one out of five. The reason being is they started construction right beside my window or room at 6 AM. When I call the front desk to complain about it, they told me there's nothing they can do about it because it was construction from the city, working on another building, when I checked out, I asked a construction worker that I walked past he said that they were employed by the hotel to fix the water sprinkling system. I would like a call from the general manager of the hotel, and I will be writing reviews.
Stayed 1 night in Mar 2024
Response from Sonesta LAX on Mar 13, 2024
Hello Mr. Dirrott. We appreciate your feedback from your stay at Sonesta LAX. We sincerely apologize about the noise during the sprinklers replacement. We hope to welcome you back and provide you with a much better experience.

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, convenient for airport which is so close the runways are right next to room windows so be prepared for airport noise, planes taking off and landing
Stayed 1 night in Mar 2024
Response from Freija R on Mar 12, 2024
Dear Jacqueline,Thank you for choosing Sonesta LAX. We're glad we were able to meet your needs. We hope to welcome you back soon.

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 1 night in Mar 2024
Response from Freija R on Mar 12, 2024
Dear Stephan,Thank you for staying with us.Thank you for the 5/5

10/10 Excellent

Andrew

Liked: Cleanliness, amenities
.
Stayed 1 night in Mar 2024
Response from Sonesta LAX on Mar 11, 2024
Hello Andrew, thank you for the 5/5

8/10 Good

Greg

Liked: Cleanliness, staff & service
Getting a bit dated and tattered. Not sure about the 4-star rating. Pool is forgettable.
Stayed 1 night in Mar 2024
Response from Sonesta LAX on Mar 11, 2024
Hello Greg, thank you for your recent stay at Sonesta LAX. We hope to welcome you back once our full renovation is complete by the end of this year. Thank you for staying with us.

4/10 Poor

Elizabeth

Stayed 1 night in Mar 2024
Response from Luz on Mar 12, 2024
Thank you for your stay at Sonesta LAX. Thank you for letting us know about your experience. We hope to welcome you back soon and provide you with a much better stay. Thank you for sharing your feedback.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable. It was very noisy throughout the night from airport and construction
Stayed 2 nights in Mar 2024
Response from Luz on Mar 10, 2024
Thank you for the 5/5