All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Justin Kim-General Manager on Mar 6, 2024
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! Please know that toothbrush and toothpaste are not inside the room per our Courtyard brand standard, however, they are always available upon request.We hope to welcome you back very soon.
Everything is good, but parking needs to pay additional fee for each vehicle for each night. No toothbrush or toothpaste in the room.
Eunice
Stayed 1 night in Feb 2024
Response from Justin Kim-General Manager on Feb 26, 2024
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! Please know that toothbrush and toothpaste are not inside the room per our Courtyard brand standard, however, they are always available upon request.We hope to welcome you back very soon.
Response from Justin Kim-General Manager on Feb 19, 2024
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We would appreciate if you can share more about your stay. Please feel free to share what would make us a 5. We hope to welcome you back very soon.
Response from Justin Kim-General Manager on Feb 19, 2024
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We would appreciate if you can share more about your stay. Please feel free to share what would make us a 5. We hope to welcome you back very soon.
Response from Anthony Aguilera, Operations Manager on Feb 21, 2024
Hi Sergio, thank you for your feedback in regard to your stay. We are pleased to hear that you enjoyed your stay with us. We hope to see you again soon, the next time your travels bring you to Hacienda Heights
Response from Anthony Aguilera, Operations Manager on Feb 18, 2024
Norman, thank you for taking the time to complete a review of your stay with us. We are pleased to hear that you enjoyed your stay and hope to see you again the next time your travels bring you to Hacienda Heights.
Response from Anthony Aguilera, Operations Manager on Feb 14, 2024
Fernando, thank you for taking the time to complete this review of your stay. Feedback such as yours assists us in maintaining a positive and welcoming culture at our hotel. We hope to see you again the next time your travels bring you to Hacienda Heights.
I have stayed here a few times on business. Its in a great location, rooms are large and clean, I had amazing views of the mountains.
My only disappointment is that the washing machine was broken this time.
Benjamin
Stayed 13 nights in Jan 2024
Response from Justin Kim-General Manager on Feb 12, 2024
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us. We appreciate your 5 of 5 rating despite the washer issue. We have replaced the washer with a brand-new washer machine. We hope to welcome you back very soon.
Very convenient location. Far enough off the freeway that it made it quiet. Lovely regional park across the street.
Janet
Stayed 2 nights in Jan 2024
Response from Anthony Aguilera, Operations Manager on Jan 31, 2024
Janet, thank you for taking the time to complete a review of your stay. We are pleased to hear that you enjoyed your stay and the surrounding area. We hope to see you again the next time you are in Hacienda Heights
Response from Justin Kim-General Manager on Jan 30, 2024
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! Please feel free to share what would make us a 5. We hope to welcome you back very soon.
Response from Anthony Aguilera, Operations Manager on Jan 22, 2024
Good afternoon Cheryl,Thank you for taking the time to complete a review of your stay. We are sorry to see that we did not meet your expectations. We would like to follow up with you to see what areas impacted your stay so that we may improve upon our services from our staff. Thank you again for choosing to stay with us and we hope you give us another chance the next time your travels bring you to Hacienda Heights.
10/10 Excellent
Karissa
Jan 9, 2024
Karissa
Stayed 1 night in Jan 2024
Response from Anthony Aguilera, Operations Manager on Jan 9, 2024
Karissa, thank you for taking the time to complete a review of your stay. We are ecstatic to hear that you enjoyed your stay and hope to see you again the next time your travels bring you to Hacienda Heights!
Great local for going to rose parade and rose bowl game. Lists of good restaurants close by hotel. The hotel itself was fantastic. Lovely lobby and outside seating area with fire pit by the pool.
Charles Donald Wallace
Stayed 4 nights in Dec 2023
Response from Jusitn Kim-General Manager on Jan 4, 2024
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.
Very easy check in and check out. Clean, comfortable lodging!
Christina
Stayed 2 nights in Dec 2023
Response from Justin Kim-General Manager on Dec 30, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you always return! We hope to welcome you back very soon. Happy Holidays!
8/10 Good
Lynhdan, Henderson
Dec 17, 2023
Lynhdan
Stayed 1 night in Dec 2023
Response from Anthony Aguilera, Operations Manager on Jan 31, 2024
Lyndhan, thank you for your kind feedback. We hope to see you again the next time your travels bring you to Hacienda Heights.
I always stay here because of the price and convenience of surrounding restaurants and shopping.
richard
Stayed 1 night in Dec 2023
Response from Jusitn Kim-General Manager on Dec 19, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you always return! We hope to welcome you back very soon. Happy Holidays!
Amazing hotel. Tony at the front desk was very friendly and accommodating
Gregory
Stayed 1 night in Nov 2023
Response from Justin Kim-General Manager on Dec 16, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! I have shared your compliment about Tony with our entire team, thank you for taking the time to leave your positive feedback. We hope to welcome you back very soon.
Response from Justin Kim-General Manager on Dec 6, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We would appreciate if you can share more about your stay. Please feel free to share what would make us a 5. We hope to welcome you back very soon.
10/10 Excellent
Brian
Nov 30, 2023
Brian
Stayed 2 nights in Nov 2023
Response from Justin Kim-General Manager on Dec 6, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.
Very comfy, clean room.
Didn't like that they advertise breakfast and then charge $25 for coffee and a roll!
Helen
Stayed 1 night in Nov 2023
Response from Justin Kim-General Manager on Nov 30, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! Our Bistro is set to tiered pricing with Courtyard by Marriott. Please feel free to share what else would make us a 5. We hope to welcome you back very soon.
Response from Justin Kim-General Manager on Nov 24, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! Please feel free to share what would make us a 5. We hope to welcome you back very soon.
Response from Justin Kim-General Manager on Nov 20, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.
Thought is was great. Short stay but would definitely be back.
justin
Stayed 1 night in Nov 2023
Response from Justin Kim-General Manager on Nov 20, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.
Polite staff, clean, we had breakfast in the mornings. No complaints.
Will absolutely stay again
Karen
Stayed 2 nights in Nov 2023
Response from Justin Kim-General Manager on Nov 16, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.
Hotel in very good condition. Not too many guests as well
greg
Stayed 1 night in Nov 2023
Response from Justin Kim-General Manager on Nov 16, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! Please feel free to share what would make us a 10. We hope to welcome you back very soon.
Response from Justin Kim-General Manager on Nov 10, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.
The great customer service and accommodations everyone provided.
Peter
Stayed 1 night in Oct 2023
Response from Justin Kim-General Manager on Oct 23, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.
8/10 Good
Yolanda
Oct 15, 2023
Yolanda
Stayed 1 night in Oct 2023
Response from Justin Kim-General Manager on Nov 10, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! Please feel free to share what would make us a 5. We hope to welcome you back very soon.
Clean, quiet, convenient location, perfect for 1 night stay
Edward
Stayed 1 night in Oct 2023
Response from Justin Kim-General Manager on Oct 9, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.
2/10 Terrible
Mike
Sep 26, 2023
Mike
Stayed 3 nights in Sep 2023
Response from Justin Kim-General Manager on Oct 16, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! Please feel free to share what would make us a 5. We hope to welcome you back very soon.
Response from Justin Kim-General Manager on Sep 24, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.
The hotel is conveniently located, clean and near many stores and restaurants.
Marie
Stayed 1 night in Sep 2023
Response from Justin Kim-General Manager on Sep 24, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.
It was convenient location, quiet and dinning for coffee
Nicole
Stayed 3 nights in Sep 2023
Response from Justin Kim-General Manager on Sep 16, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.
Response from Justin Kim-General Manager on Sep 11, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.
Response from Justin Kim-General Manager on Nov 10, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.
Response from Justin Kim-General Manager on Sep 8, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.
8/10 Good
Zhen
Sep 2, 2023
Zhen
Stayed 1 night in Sep 2023
Response from Justin Kim-General Manager on Sep 4, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! Please feel free to share what would make us a 5. We hope to welcome you back very soon.
Response from Justin Kim-General Manager on Sep 4, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! Please feel free to share what would make us a 10. We hope to welcome you back very soon.
Response from Justin Kim-General Manager on Sep 1, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.
The hotel is very nice and updated. The rooms are very clean, the bathrooms are very clean as well. The towels are nice and soft and the amenities are also great. The only thing that could've made this review a 5 start was if parking was included. Parking is 10.00 per day which doesn't seem like a lot but in my opinion it seems a bit odd to charge parking to guests with rooms. I could see charging for parking if you're there for an event/conference/convention but not for those already paying a room rate. Overall though the hotel is very nice and the staff is great as well. The housekeepers definitely do a great job at keeping the rooms in check.
Jackie
Stayed 3 nights in Aug 2023
Response from Justin Kim-General Manager on Aug 25, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! Please know parking fees range from 10-75 in Los Angeles for all reservations. However, we understand your feedback and appreciate you sharing what it would take for us to receive a 5. I thank you for your compliments of the hotel and team, I will definitely share the great feedback with everyone. We hope to welcome you back very soon.
10/10 Excellent
Jane
Aug 14, 2023
Jane
Stayed 2 nights in Aug 2023
Response from Justin Kim-General Manager on Sep 4, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.
10/10 Excellent
Nadine, Newark
Aug 7, 2023
Nadine
Stayed 1 night in Aug 2023
Response from Justin Kim-General Manager on Sep 1, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.
6/10 Okay
Nain
Jul 29, 2023
Disliked: Cleanliness, staff & service
Upon checking in, I booked the hotel on my account but put the name under my bf name since he was going to be paying for it. However the woman who checked us in was rude about it since she could not find his name in the reservation. The entire time she had given attitude to him even when I came inside to check in. We came to our room and found two BIG black spiders 🕷️. Very scary.
Nain
Stayed 1 night in Jul 2023
Response from Justin Kim-General Manager on Jul 31, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! I apologize for the behavior of our staff; I have shared your feedback with the appropriate department leaders to prevent this issue in the future. We hope to welcome you back very soon.
Response from Justin Kim-General Manager on Jul 28, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! Please feel free to share what would make us a 5. We hope to welcome you back very soon.
Response from Justin Kim-General Manager on Jul 18, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.
I found this hotel to be a life saver for a seminar in the area with its safety, wonderful staff & very nice location, however I did step on someone’s earring right by the side of the bed & the ac unit was not working well/freezing & then just heat.
But all things considered, in the area, I do think they were definitely on the higher end of things!
Natalie
Stayed 1 night in Jul 2023
Response from Justin Kim-General Manager on Jul 18, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! I have shared your feedback with my department managers to prevent the issue from occurring again in the future. We hope to welcome you back very soon.
All staff are very friendly. Room is clean and quiet.
Annie X
Stayed 2 nights in Jul 2023
Response from Justin Kim-General Manager on Jul 18, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.
Response from Justin Kim-General Manager on Jul 13, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.
Response from Justin Kim-General Manager on Sep 1, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! Please feel free to share what would make us a 10. We hope to welcome you back very soon.