Courtyard

Reviews of Courtyard by Marriott LA Hacienda Heights/Orange County

3 out of 5
Courtyard by Marriott LA Hacienda Heights/Orange County
1905 S Azusa Ave, Hacienda Heights, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 473 out of 971 reviews" "
Rating 8 - Good. 331 out of 971 reviews" "
Rating 6 - Okay. 88 out of 971 reviews" "
Rating 4 - Poor. 40 out of 971 reviews" "
Rating 2 - Terrible. 39 out of 971 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Huimei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for family
Stayed 2 nights in Feb 2024
Response from Justin Kim-General Manager on Mar 6, 2024
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! Please know that toothbrush and toothpaste are not inside the room per our Courtyard brand standard, however, they are always available upon request.We hope to welcome you back very soon.

10/10 Excellent

Eunice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good, but parking needs to pay additional fee for each vehicle for each night. No toothbrush or toothpaste in the room.
Stayed 1 night in Feb 2024
Response from Justin Kim-General Manager on Feb 26, 2024
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! Please know that toothbrush and toothpaste are not inside the room per our Courtyard brand standard, however, they are always available upon request.We hope to welcome you back very soon.

4/10 Poor

Jorge

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Justin Kim-General Manager on Feb 19, 2024
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We would appreciate if you can share more about your stay. Please feel free to share what would make us a 5. We hope to welcome you back very soon.

8/10 Good

Weiwei

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Justin Kim-General Manager on Feb 19, 2024
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We would appreciate if you can share more about your stay. Please feel free to share what would make us a 5. We hope to welcome you back very soon.

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Anthony Aguilera, Operations Manager on Feb 21, 2024
Hi Sergio, thank you for your feedback in regard to your stay. We are pleased to hear that you enjoyed your stay with us. We hope to see you again soon, the next time your travels bring you to Hacienda Heights

10/10 Excellent

Norman, USA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anthony Aguilera, Operations Manager on Feb 18, 2024
Norman, thank you for taking the time to complete a review of your stay with us. We are pleased to hear that you enjoyed your stay and hope to see you again the next time your travels bring you to Hacienda Heights.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anthony Aguilera, Operations Manager on Feb 14, 2024
Fernando, thank you for taking the time to complete this review of your stay. Feedback such as yours assists us in maintaining a positive and welcoming culture at our hotel. We hope to see you again the next time your travels bring you to Hacienda Heights.

10/10 Excellent

Benjamin, Berwick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here a few times on business. Its in a great location, rooms are large and clean, I had amazing views of the mountains. My only disappointment is that the washing machine was broken this time.
Stayed 13 nights in Jan 2024
Response from Justin Kim-General Manager on Feb 12, 2024
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us. We appreciate your 5 of 5 rating despite the washer issue. We have replaced the washer with a brand-new washer machine. We hope to welcome you back very soon.

10/10 Excellent

Hassan

Stayed 1 night in Feb 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location. Far enough off the freeway that it made it quiet. Lovely regional park across the street.
Stayed 2 nights in Jan 2024
Response from Anthony Aguilera, Operations Manager on Jan 31, 2024
Janet, thank you for taking the time to complete a review of your stay. We are pleased to hear that you enjoyed your stay and the surrounding area. We hope to see you again the next time you are in Hacienda Heights

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Justin Kim-General Manager on Jan 30, 2024
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! Please feel free to share what would make us a 5. We hope to welcome you back very soon.

6/10 Okay

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Jan 2024
Response from Anthony Aguilera, Operations Manager on Jan 22, 2024
Good afternoon Cheryl,Thank you for taking the time to complete a review of your stay. We are sorry to see that we did not meet your expectations. We would like to follow up with you to see what areas impacted your stay so that we may improve upon our services from our staff. Thank you again for choosing to stay with us and we hope you give us another chance the next time your travels bring you to Hacienda Heights.

10/10 Excellent

Karissa

Stayed 1 night in Jan 2024
Response from Anthony Aguilera, Operations Manager on Jan 9, 2024
Karissa, thank you for taking the time to complete a review of your stay. We are ecstatic to hear that you enjoyed your stay and hope to see you again the next time your travels bring you to Hacienda Heights!

10/10 Excellent

Charles Donald Wallace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great local for going to rose parade and rose bowl game. Lists of good restaurants close by hotel. The hotel itself was fantastic. Lovely lobby and outside seating area with fire pit by the pool.
Stayed 4 nights in Dec 2023
Response from Jusitn Kim-General Manager on Jan 4, 2024
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in and check out. Clean, comfortable lodging!
Stayed 2 nights in Dec 2023
Response from Justin Kim-General Manager on Dec 30, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you always return! We hope to welcome you back very soon. Happy Holidays!

8/10 Good

Lynhdan, Henderson

Stayed 1 night in Dec 2023
Response from Anthony Aguilera, Operations Manager on Jan 31, 2024
Lyndhan, thank you for your kind feedback. We hope to see you again the next time your travels bring you to Hacienda Heights.

10/10 Excellent

richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here because of the price and convenience of surrounding restaurants and shopping.
Stayed 1 night in Dec 2023
Response from Jusitn Kim-General Manager on Dec 19, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you always return! We hope to welcome you back very soon. Happy Holidays!

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff
Amazing hotel. Tony at the front desk was very friendly and accommodating
Stayed 1 night in Nov 2023
Response from Justin Kim-General Manager on Dec 16, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! I have shared your compliment about Tony with our entire team, thank you for taking the time to leave your positive feedback. We hope to welcome you back very soon.

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
great place to not get a dUI
Stayed 1 night in Dec 2023
Response from Justin Kim-General Manager on Dec 6, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We would appreciate if you can share more about your stay. Please feel free to share what would make us a 5. We hope to welcome you back very soon.

10/10 Excellent

Brian

Stayed 2 nights in Nov 2023
Response from Justin Kim-General Manager on Dec 6, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfy, clean room. Didn't like that they advertise breakfast and then charge $25 for coffee and a roll!
Stayed 1 night in Nov 2023
Response from Justin Kim-General Manager on Nov 30, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! Our Bistro is set to tiered pricing with Courtyard by Marriott. Please feel free to share what else would make us a 5. We hope to welcome you back very soon.

4/10 Poor

Qing

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from Justin Kim-General Manager on Nov 24, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! Please feel free to share what would make us a 5. We hope to welcome you back very soon.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Justin Kim-General Manager on Nov 20, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.

10/10 Excellent

justin

Liked: Cleanliness, staff & service, property conditions & facilities
Thought is was great. Short stay but would definitely be back.
Stayed 1 night in Nov 2023
Response from Justin Kim-General Manager on Nov 20, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff, clean, we had breakfast in the mornings. No complaints. Will absolutely stay again
Stayed 2 nights in Nov 2023
Response from Justin Kim-General Manager on Nov 16, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.

8/10 Good

greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Hotel in very good condition. Not too many guests as well
Stayed 1 night in Nov 2023
Response from Justin Kim-General Manager on Nov 16, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! Please feel free to share what would make us a 10. We hope to welcome you back very soon.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Justin Kim-General Manager on Nov 10, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.

10/10 Excellent

Peter

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The great customer service and accommodations everyone provided.
Stayed 1 night in Oct 2023
Response from Justin Kim-General Manager on Oct 23, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.

8/10 Good

Yolanda

Stayed 1 night in Oct 2023
Response from Justin Kim-General Manager on Nov 10, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! Please feel free to share what would make us a 5. We hope to welcome you back very soon.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, convenient location, perfect for 1 night stay
Stayed 1 night in Oct 2023
Response from Justin Kim-General Manager on Oct 9, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.

2/10 Terrible

Mike

Stayed 3 nights in Sep 2023
Response from Justin Kim-General Manager on Oct 16, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! Please feel free to share what would make us a 5. We hope to welcome you back very soon.

10/10 Excellent

Francisca

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean
Stayed 1 night in Sep 2023
Response from Justin Kim-General Manager on Sep 24, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located, clean and near many stores and restaurants.
Stayed 1 night in Sep 2023
Response from Justin Kim-General Manager on Sep 24, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient location, quiet and dinning for coffee
Stayed 3 nights in Sep 2023
Response from Justin Kim-General Manager on Sep 16, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.

10/10 Excellent

Rogelio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and Quiet at night
Stayed 1 night in Sep 2023
Response from Justin Kim-General Manager on Sep 11, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Sep 2023
Response from Justin Kim-General Manager on Nov 10, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.

10/10 Excellent

Lorena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Justin Kim-General Manager on Sep 8, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.

8/10 Good

Zhen

Stayed 1 night in Sep 2023
Response from Justin Kim-General Manager on Sep 4, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! Please feel free to share what would make us a 5. We hope to welcome you back very soon.

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Justin Kim-General Manager on Sep 4, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! Please feel free to share what would make us a 10. We hope to welcome you back very soon.

10/10 Excellent

ANDRES

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, easy parking erea
Stayed 2 nights in Aug 2023
Response from Justin Kim-General Manager on Sep 1, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.

8/10 Good

Jackie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and updated. The rooms are very clean, the bathrooms are very clean as well. The towels are nice and soft and the amenities are also great. The only thing that could've made this review a 5 start was if parking was included. Parking is 10.00 per day which doesn't seem like a lot but in my opinion it seems a bit odd to charge parking to guests with rooms. I could see charging for parking if you're there for an event/conference/convention but not for those already paying a room rate. Overall though the hotel is very nice and the staff is great as well. The housekeepers definitely do a great job at keeping the rooms in check.
Stayed 3 nights in Aug 2023
Response from Justin Kim-General Manager on Aug 25, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! Please know parking fees range from 10-75 in Los Angeles for all reservations. However, we understand your feedback and appreciate you sharing what it would take for us to receive a 5. I thank you for your compliments of the hotel and team, I will definitely share the great feedback with everyone. We hope to welcome you back very soon.

10/10 Excellent

Jane

Stayed 2 nights in Aug 2023
Response from Justin Kim-General Manager on Sep 4, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.

10/10 Excellent

Nadine, Newark

Stayed 1 night in Aug 2023
Response from Justin Kim-General Manager on Sep 1, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.

6/10 Okay

Nain

Disliked: Cleanliness, staff & service
Upon checking in, I booked the hotel on my account but put the name under my bf name since he was going to be paying for it. However the woman who checked us in was rude about it since she could not find his name in the reservation. The entire time she had given attitude to him even when I came inside to check in. We came to our room and found two BIG black spiders 🕷️. Very scary.
Stayed 1 night in Jul 2023
Response from Justin Kim-General Manager on Jul 31, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! I apologize for the behavior of our staff; I have shared your feedback with the appropriate department leaders to prevent this issue in the future. We hope to welcome you back very soon.

8/10 Good

Crysta

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Jul 2023
Response from Justin Kim-General Manager on Jul 28, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! Please feel free to share what would make us a 5. We hope to welcome you back very soon.

10/10 Excellent

Annie X

Liked: Cleanliness, staff & service, property conditions & facilities
Room is clean and quiet
Stayed 2 nights in Jul 2023
Response from Justin Kim-General Manager on Jul 18, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.

8/10 Good

Natalie

Liked: Staff & service, property conditions & facilities
I found this hotel to be a life saver for a seminar in the area with its safety, wonderful staff & very nice location, however I did step on someone’s earring right by the side of the bed & the ac unit was not working well/freezing & then just heat. But all things considered, in the area, I do think they were definitely on the higher end of things!
Stayed 1 night in Jul 2023
Response from Justin Kim-General Manager on Jul 18, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! I have shared your feedback with my department managers to prevent the issue from occurring again in the future. We hope to welcome you back very soon.

10/10 Excellent

Annie X

Liked: Cleanliness, staff & service, property conditions & facilities
All staff are very friendly. Room is clean and quiet.
Stayed 2 nights in Jul 2023
Response from Justin Kim-General Manager on Jul 18, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.

10/10 Excellent

Kwok Lun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
All workers are very friendly, clean hotel
Stayed 6 nights in Jul 2023
Response from Justin Kim-General Manager on Jul 13, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! We hope to welcome you back very soon.

8/10 Good

Joshua

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Justin Kim-General Manager on Sep 1, 2023
Thank you for your review! I recognize that you have many brands to choose from and we appreciate that you selected us! Please feel free to share what would make us a 10. We hope to welcome you back very soon.