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Reviews of The Cove Hotel, Long Beach

3 out of 5
The Cove Hotel, Long Beach
200 E Willow Street, Long Beach, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 656 out of 1001 reviews" "
Rating 8 - Good. 221 out of 1001 reviews" "
Rating 6 - Okay. 61 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 38 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sukhbir, Fresno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff. Nice snd clean.
Stayed 2 nights in Apr 2024
Response from Deone on Apr 22, 2024
Dear Sukhbir, thank you for choosing The Cove Hotel and taking the time to share Excellent rating and kind words. Please stay with us next time you find yourself in our area.Warm regards,

10/10 Excellent

Jeffrey

Travelled with family
Liked: Property conditions & facilities
This place is a hidden gem. The precheckin option made arriving painless and we were in the room within minutes. The shower in the room was amazing and the property was overall clean. Only drawback is the area is a little ghetto but not the hotel’s fault. Very happy with our stay
Stayed 1 night in Apr 2024
Response from Deone on Apr 22, 2024
Dear Jeffrey, thank you for choosing The Cove Hotel and taking the time to share this Excellent rating and kind words. We hope to welcome you back agian soon.Warm regards,

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The motel is very unique. Pool area was cool. unfortunately we visited Palm Springs on a rare cold couple days . A short drive to town and easy to get around because you are right on the main road through Palm Springs.
Stayed 1 night in Apr 2024
Response from Deone on Apr 22, 2024
Dear Daniel, we are located in Long Beach, CA. If you would be so kind to remove your rating about a hotel in Palm Springs we would appreciate it!Safe travels,

10/10 Excellent

Mandel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Deone on Apr 18, 2024
Dear Mandel, thank you for choosing The Cove Hotel and taking the time to share this Excellent rating and kind words! Welcome back anytime :)

10/10 Excellent

scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and had good attitude. Room was modern and clean. Upper floor balcony was nice.
Stayed 2 nights in Apr 2024
Response from Deone on Apr 16, 2024
Dear Scott, thank you for choosing The Cove hotel and taking the time to share this Excellent rating and kind words. Thank you for commenting our committed team!Warm regards

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fav hotel
Stayed 2 nights in Apr 2024
Response from Deone on Apr 16, 2024
Dear Juana, thank you for choosing The Cove hotel and taking the time to share this Excellent rating and kind words from our fav guest!Warm regards

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love all the colors and simple pleasures to make my stay more comfortable. There is an outdoor fire pit and some fun enlarged games for all to enjoy. The parking is easy and the entrance gates are only accessible with a room key.
Stayed 1 night in Mar 2024
Response from Deone on Apr 16, 2024
Dear Becky, thank you for choosing The Cove hotel and taking the time to share this Excellent rating and kind words. Come back soon!Warm regards

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a nice surprise, I was a little hesitant but was pleasantly surprised. Room was clean, property was cute. Centrally located to fast food and shopping.
Stayed 1 night in Apr 2024
Response from Deone on Apr 16, 2024
Dear Shannon, thank you for choosing The Cove hotel and taking the time to share this Excellent rating and kind words. I hope no reason for hesitation for your future visits to our area :)Warm regards

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay at the Cove. Great hotel and hidden gym . large rooms. Friendly staff and love the location . Close to freeway and shopping .
Stayed 2 nights in Mar 2024
Response from Deone on Apr 12, 2024
Dear Roger, thank you for choosing The Cove Hotel and taking the time to share this Excellent rating and kind words! We intend for the third visit will also be Excellent.

10/10 Excellent

Kevin

Stayed 1 night in Apr 2024
Response from Deone on Apr 10, 2024
Dear Kevin, thank you for choosing The Cove Hotel and taking the time to share this Excellent rating! We look forward to welcoming you back for your future visits to our area.

10/10 Excellent

Robert and Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small property , friendly staff. Contact before and durning stay was excellent.
Stayed 1 night in Apr 2024
Response from Deone on Apr 10, 2024
Dear R&R, thank you for choosing The Cove Hotel and taking the time to share this Excellent rating! We look forward to welcoming you back for your future visits to our area.

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything i need. Walking distance. Will be staying here again
Stayed 1 night in Apr 2024
Response from Deone on Apr 10, 2024
Dear Rob, thank you for choosing The Cove Hotel and taking the time to share this Excellent rating! We look forward to welcoming you back for your future visits to our area.

4/10 Poor

Larry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like paying for parking.
Stayed 7 nights in Mar 2024
Response from Deone on Apr 10, 2024
Dear Larry, thank you for choosing The Cove Hotel and taking the time to share this feedback. I agree paying for parking, or anything for that matter, is not pleasant. I think Vegas was the last city to offer free parking, but not anymore!We look forward to welcoming you back for your future visits to our area.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next time I would request a room on the 2nd floor. Very noisy by the bar area which was close to our room
Stayed 2 nights in Mar 2024
Response from Deone on Apr 10, 2024
Dear Karen, thank you for choosing The Cove Hotel and taking the time to share this Excellent rating! We will happily provide a more preferable room location for your future visits.

10/10 Excellent

Marciana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here
Stayed 1 night in Mar 2024
Response from Ester on Apr 2, 2024
Thank you Marciana for your review! We really appreciate you!

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience easy check in and out front desk associate was really nice oh lets not forget the bartender he was amazing we didnt know the had a bar till we checked in an it just open up we will definitely be visiting again rooms very nice and clean .
Stayed 1 night in Mar 2024
Response from Deone on Apr 1, 2024
Dear Margaret, thank you for choosing The Cove Hotel for your recent visit to our area and taking the time to share this Excellent rating and kind words.We hope to welcome you back again soon!Deone

10/10 Excellent

Carlainya, Newcastle

Stayed 2 nights in Mar 2024
Response from Deone on Apr 22, 2024
Dear Carlainya, thank you for choosing The Cove Hotel and taking the time to share Excellent rating! We hope to welcome you back again soon.Warm regards,

10/10 Excellent

Marciana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff
Stayed 1 night in Mar 2024
Response from ester on Apr 2, 2024
Thank you for your review ! We appreciate you !

10/10 Excellent

Bob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than the big name hotels. The Cove Hotel, Long Beach, feels like an oasis. Modern, well-appointed, clean and staffed with some of the best people you'll find when you're away from home.
Stayed 2 nights in Mar 2024
Response from Deone on Mar 29, 2024
Dear Bob, thank you for choosing The Cove Hotel and taking the time to share this Excellent rating and kind words! We hope to welcome you back again soon!

6/10 Okay

Ramona

Travelled with group
I liked the room a lot. The bed was very comfortable. The shower was awesome. I didn’t like that Saturday night loud music and talking from another room and outside. Fortunately I had earplugs and my friend was so tired that she conked out and slept like a rock.
Stayed 2 nights in Mar 2024
Response from Deone on Mar 28, 2024
Dear Ramona, thank you for choosing The Cove Hotel and taking the time to share your experience. We are disappointed to learn your stay was disturbed by neighbors... we do not allow music after 9p for this reason. By dialing "0" we can shut it down.

6/10 Okay

Katherine

Liked: Cleanliness, staff & service
Disliked: Amenities
Room had overwhelming smell. No overhead lights in room. Floor lamp only worked on wall switch near entry door.
Stayed 3 nights in Mar 2024
Response from Deone on Mar 26, 2024
Dear Katherine, thank you for taking the time to share this feedback. I just went to your room #226 and just like all the rooms there is three recessed ceiling mounted lights, two nightstand reading lights, wand style desk lamp, and a floor lamp that is controlled both by a wall and a floor switch on the cord.Beautiful and well lit room.

10/10 Excellent

henry

Stayed 2 nights in Mar 2024
Response from Deone on Mar 28, 2024
Dear Henry, thank you for choosing The Cove Hotel and taking the time to share this Excellent rating!We hope to welcome you back again soon!

6/10 Okay

Mikayla

Travelled with group
Overall, I’d rate our stay here - average. The room was clean but the smell of cleaning chemicals was overwhelming, nauseating even. The walls are paper thin, and you can hear your neighbor’s conversations clear as day. The area surrounding the hotel was a little scary. I was afraid to leave our car in the parking lot overnight. I would not stay here again.
Stayed 1 night in Mar 2024
Response from Deone on Mar 26, 2024
Dear Mikayla, thank you for choosing The Cove Hotel and taking the time to share this feedback. We are sorry to have disappointed you in multiple areas.Warm wishes,

10/10 Excellent

Cinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculate grounds and room. Attentive and professional staff. Reasonable price for location. Highly recommend. Would definitely stay there again.
Stayed 4 nights in Mar 2024
Response from Deone on Mar 26, 2024
Dear Cinda, thank you for choosing The Cove Hotel and taking the time to share this Excellent rating and kind words!We hope to welcome you back soon.

4/10 Poor

laurie, lynn

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
I booked my stay through expedia. It CLEARLY redirects you to the cove website to choose a room and rate. Upon arrival we noticed we were placed in the wrong room, a cheap room and not what we booked!Upon bringing it to the attention of the front desk we were met with attitude and told "well next time use your head and book directly with the cove. Zero customer service. Also the amount of mold in the bathroom was just mind blowing.
Stayed 3 nights in Mar 2024
Response from Deone on Mar 26, 2024
Dear Laurie, I wish Expedia redirects guests to our web-site, but not the case. I would caution you on what you CAP and "quote" as both are incorrect.We wish you better luck in your future travels.

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at the hotel was very nice. The area itself is pretty sketchy but the parking lot, etc was secure and I didn’t feel unsafe.
Stayed 1 night in Mar 2024
Response from Deone on Mar 23, 2024
Dear Lindsey, thank you for choosing The Cove Hotel and taking the time to share this Excellent rating and kind words! We hope to welcome you back again soon.

6/10 Okay

Orfa

Travelled with family, Business traveller
Liked: Amenities
Disliked: Staff & service
Not good
Stayed 2 nights in Feb 2024
Response from Deone on Mar 26, 2024
Dear Orfa, I remember checking you in very early and sending you to Bueno's for lunch and thought you were both as happy as could be!I sure wish to know how things got off track...

10/10 Excellent

Christine

Stayed 1 night in Mar 2024
Response from Deone on Apr 10, 2024
Dear Christine, thank you for choosing The Cove Hotel and taking the time to share this Excellent rating! We look forward to welcoming you back for your future visits to our area.

10/10 Excellent

christopher, Adair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Deone on Mar 22, 2024
Dear Christopher, thank you for choosing The Cove Hotel and taking the time to share this Excellent rating! We hope to welcome you back againsoon.

10/10 Excellent

Edgar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location great customer service
Stayed 1 night in Mar 2024
Response from Deone on Mar 21, 2024
Dear Edgar, thank you for choosing The Cove Hotel and taking the time to share this Excellent rating and kind words! We hope to welcome you back again soon.

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean just not the nicest area to be in
Stayed 2 nights in Mar 2024
Response from Deone on Mar 12, 2024
Dear Jacqueline, thank you for choosing The Cove Hotel and taking the time so share this Excellent rating and kind words! Warm regards,

10/10 Excellent

Darrin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Deone on Mar 9, 2024
Dear Darrin, thank you for choosing The Cove Hotel and taking the time to share this Excellent rating! We hope to welcome you back again soon.

10/10 Excellent

Carlainya, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities
Great while my mom was in the hospital nearby.
Stayed 2 nights in Mar 2024
Response from ec on Mar 7, 2024
Thank you so much for your review, it means the world to us.

10/10 Excellent

Larry, Eolia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden Jem. Do not judge a book by its cover. This is an amazing place. The staff, amenities, property and service are amazing. This isnour first time in SoCal. Any future visits requireing a stay will definitely be here at The Cove.
Stayed 1 night in Mar 2024
Response from Deone on Mar 4, 2024
Dear Larry, thank you for choosing The Cove Hotel for your first visit to SoCal! We appreciate having you as our guest and seeing this Excellent rating. We look forward to welcoming you back.

4/10 Poor

Ashley

Business traveller
Liked: Cleanliness, staff & service
Staff is very friendly. Pictures never show the outside of the property. Inside is very clean and nice. The outside is completely different. Not a safe area. A bum aggressively knocked on my window while I was parking. I will say, I called and a staff member came out to escort me in. Not safe if you need to return to the hotel in the evening. Could not believe the outside of the hotel was so terrible. Very disappointed and I was stuck with a 2 night stay.
Stayed 2 nights in Feb 2024
Response from Deone on Mar 1, 2024
Dear Ashley, thank you for choosing The Cove Hotel and taking the time to share this feedback. I have reviewed all of our photos and find we have showcased the exterior of the hotel significantly as in 2023 we did much mural work, full paint, woodwork, tilework.Homless is a problem... in California!

10/10 Excellent

Kendra, Soldotna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Deone on Mar 1, 2024
Dear Kendra, thank you for choosing The Cove Hotel for your recent visit to our area and taking the time to share this Excellent rating!We hope to welcome you back soon.

6/10 Okay

Anton

Liked: Cleanliness, staff & service, property conditions & facilities
There was no gym at the property but the description said it was
Stayed 3 nights in Feb 2024
Response from Deone on Feb 26, 2024
Anton, please show me where you see we have a gym and qualify for a free night... we have never had a gym and would make no sense to claim to have one.

8/10 Good

Asiyah

Liked: Cleanliness, staff & service, property conditions & facilities
Local store in the area where very dirty outside.
Stayed 2 nights in Feb 2024
Response from Deone on Feb 26, 2024
Dear Asiyah, thank you for this feedback... we will let our neighbors know to clean up the outside appearances... please let us know next time if improvement has been made.

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
beautiful hotel and a friendly staff
Stayed 1 night in Feb 2024
Response from Deone on Feb 26, 2024
Dear Teresa, thank you for choosing The Cove Hotel and taking the time to share this Excellent rating and kind words! We hope to welcome you back for your future visits to our area.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself is great but the surrounding stores in the area have products locked away and also you have to pay for bags to put groceries and stuff in which we were not used to but understand the trying to be more environmentally friendly.
Stayed 1 night in Feb 2024
Response from Deone on Feb 26, 2024
Dear Teresa, thank you for choosing The Cove Hotel and taking the time to share this Excellent rating and observations or our neighboring stores! We hope to welcome you back for your future visits to our area.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice clean place with friendly people!
Stayed 2 nights in Feb 2024
Response from Deone on Feb 23, 2024
Dear David, thank you for choosing The Cove Hotel and taking the time to share this Excellent rating and kind words! We look forward to welcoming you back many times to come!

10/10 Excellent

Ruby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and always took the extra step to make our experience a pleasant and enjoyable one. Queen suite was extremely spacious and a bathroom beyond expectations. Unfortunately homeless situation was an issue around Long Beach area. My female friends and I still felt safe walking the streets during the day around the hotel.
Stayed 3 nights in Feb 2024
Response from Deone on Feb 22, 2024
Dear Ruby, thank you for choosing The Cove Hotel and taking the time to share this Excellent rating and kind words!We appreciate you as our guest!

10/10 Excellent

Jeff

Stayed 1 night in Feb 2024
Response from Deone on Mar 21, 2024
Dear Jeff, thank you for choosing The Cove Hotel and taking the time to share this Excellent rating! We hope to welcome you back again soon.

10/10 Excellent

DALLAS

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was great however the pool is not heated.
Stayed 2 nights in Feb 2024
Response from Deone on Feb 22, 2024
Dear Dallas, thank you for choosing The Cove Hotel and taking the time to share this Excellent rating!Our pool is set to 80deg year around, but I just checked and you are correct... heater was in an error status.Sorry you had to bring this to our attention... will be 80deg next time!We appreciate you as our guest!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Deone on Feb 23, 2024
Dear Lisa, thank you for choosing The Cove Hotel and taking the time to share this Excellent rating! We look forward to welcoming you back many times to come!

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Bar tender / cook was by himself serving a large group. He was overwhelmed and some folks were frustrated by very slow service. He was polite and kept apologizing for the slow service
Stayed 1 night in Feb 2024
Response from Deone on Feb 13, 2024
Dear Greg, thank you for choosing The Cove Hotel and taking the time to share this rating and feedback. My guess is your expereince was on a Friday which is the day sometimes gets busy, but very difficult to predict. We hope to welcome you back again soon.

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Deone on Feb 13, 2024
Dear Melody, thank you for choosing The Cove Hotel and taking the time to share this Excellent rating! We hope to welcome you back again soon.

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating. Excellent rooms - huge!
Stayed 2 nights in Feb 2024
Response from Deone on Feb 13, 2024
Dear Dale, thank you for choosing The Cove Hotel and taking the time to share this Excellent rating and kind words! We hope to welcome you back again soon.

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly. Beds are comfortable. Close to stores and restaurant.
Stayed 2 nights in Feb 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Property conditions & facilities
Fast and easy
Stayed 1 night in Feb 2024
Response from Deone on Feb 13, 2024
Dear Steven, thank you for choosing The Cove Hotel and taking the time to share this Excellent rating and kind words! We hope to welcome you back again soon.