Exterior

Reviews of Best Western Plus Hotel At The Convention Center

3 out of 5
Best Western Plus Hotel At The Convention Center
517 E 1st Street, Long Beach, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 612 out of 1009 reviews" "
Rating 8 - Good. 234 out of 1009 reviews" "
Rating 6 - Okay. 76 out of 1009 reviews" "
Rating 4 - Poor. 31 out of 1009 reviews" "
Rating 2 - Terrible. 56 out of 1009 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Herbert

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
nice property, cleaning lady was really nice, the front desk check in not so much.
Stayed 1 night in May 2024
Response from Manager on May 25, 2024
Hello Herbert,Thank you for sharing your feedback with us. We're delighted to hear you enjoyed our property and found our cleaning staff to be friendly. We appreciate your comments about the front desk check-in and will share this with our team for improvement. Should you have any further concerns, please don't hesitate to reach out to our management team.

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is pretty much in walking distance
Stayed 2 nights in May 2024
Response from Manager on May 25, 2024
Hello Emanuel,We're delighted to hear you found our hotel conveniently located near many attractions. Our team hopes you had a wonderful time exploring the area on foot!

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for your money and located in a quiet area of downtown Long Beach
Stayed 3 nights in May 2024
Response from Manager on May 24, 2024
Hello Robert,We're delighted to hear that you found our hotel to be a great value in a peaceful location in downtown Long Beach. Your feedback is appreciated and we hope to welcome you back for another enjoyable stay.

4/10 Poor

Betty

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I did not like front desk staffs indifference to our disability. He blantly ignored me while I waited for his help, but quickly helped a man of a different race. I was appalled and I requested a apology for his behavior and he stated " I can refund your money if you are unhappy." I will tell all of my associates who travel frequently about this rude and disrespectful person that Best Western Plus in Long Beach has as an employee at this establishment. However, I must note that all oh the other staff were kind and friendly.
Stayed 1 night in May 2024
Response from Manager on May 24, 2024
Hello Betty, We appreciate your detailed feedback and apologize for any inconvenience you experienced. Your comments will be shared with the management team for further review and training purposes. Our goal is to ensure all guests receive exceptional service regardless of any circumstances. Thank you for recognizing the kindness of our other staff members during your stay.

8/10 Good

Ying

Travelled with family
Liked: Cleanliness, staff & service, amenities
It took almost half an hour for the shower head stop dripping!
Stayed 1 night in May 2024
Response from Manager on May 22, 2024
Hello Ying, We appreciate you sharing your feedback with us. Your comments will be forwarded to the relevant department for their attention. Should you have further concerns, feel free to contact our management team directly. Thank you for choosing to stay with us.

8/10 Good

Alondra

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Pretty good
Stayed 1 night in May 2024
Response from Manager on May 22, 2024
Hello Alondra,We're delighted to hear you found our hotel to be pretty good. Your feedback is greatly appreciated. Thank you for choosing to stay with us!

6/10 Okay

Shlomo

Liked: Cleanliness
Disliked: Staff & service
Front desk not
Stayed 1 night in May 2024
Response from Manager on May 21, 2024
Hello Shlomo, We appreciate your feedback and apologize for any inconvenience you faced during your stay. Your comments have been noted for our continuous improvement. Please feel free to reach out to our management team with any further concerns you may have. Thank you for sharing your experience with us.

8/10 Good

Fannie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Garage ran out of parking spaces, but was allowed to park on street level outside entrance.
Stayed 1 night in May 2024
Response from Manager on May 21, 2024
Hello Fannie, We apologize for any inconvenience caused by the lack of available parking spaces during your stay. We appreciate your understanding and cooperation in utilizing street-level parking. Our team always aims to assist guests in finding suitable solutions for their needs. We hope this experience won't deter you from choosing our hotel in the future.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were thrilled at how extremely clean the Hotel and the rooms were kept.
Stayed 3 nights in May 2024
Response from Manager on May 14, 2024
Hello James,We appreciate your feedback on our well-maintained rooms. Our team takes pride in ensuring a clean and comfortable stay for all our guests. Should you have any future concerns, please don't hesitate to contact us directly.

10/10 Excellent

Reid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t know what to expect at a Best Western but the hotel had new everything in the room and was a great deal. Very pleasantly surprised !!
Stayed 2 nights in May 2024
Response from Manager on May 10, 2024
Hello Reid,We are thrilled to hear that you had a pleasant surprise during your stay with us at Best Western. We strive to provide our guests with comfortable accommodations and exceptional service. Your positive feedback is truly appreciated and we hope to welcome you back again soon for another enjoyable experience.

10/10 Excellent

Ronald, Long Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on May 11, 2024
Hello Ronald,We are delighted to hear you had a wonderful experience during your stay with us! Should you have any further feedback to share, please feel free to reach out to us directly. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

SHEILA

Liked: Cleanliness, staff & service, amenities
Friendly staff. Felt safe. Had to use room key for breakfast room and elevator. Great addition for safety.
Stayed 1 night in May 2024
Response from Manager on May 7, 2024
Hello SHEILA,We are delighted to hear that you found our staff friendly and felt safe during your stay. It's great to know you appreciated our safety measures such as using the room key for access. Your feedback is valuable to us.

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on May 7, 2024
Hello Kristy,We are thrilled to hear that you had a wonderful stay with us! Please don't hesitate to reach out if you need any assistance in the future.

10/10 Excellent

Dena

Travelled with partner
Liked: Amenities, property conditions & facilities
You must use your room key card to get into the building and to use the elevators, great for safety! The building is updated, very nice decor! We arrived in the morning, so they stored our luggage until we could check in. The staff were extremely personable and helpful! The location was great, we walked to Shoreline Village, grocery store, and restaurants.
Stayed 1 night in Apr 2024
Response from Manager on May 7, 2024
Hello Dena,We're glad to hear you appreciated our safety measures and the modern decor of our hotel. Our team strives to provide excellent service, and we're pleased to hear you found them personable and helpful. It's great to know you enjoyed the convenience of our location for exploring the area. Should you need any assistance in the future, please don't hesitate to reach out to us directly.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff on check in was so lovely and friendly. The gentleman who was at the desk on the way out was not as customer focussed/eager to help. But I loved my room and the location, we were very happy with it. The pool is meh
Stayed 2 nights in Mar 2024
Response from Manager on Apr 30, 2024
Hello Heather,We appreciate your kind words about our front desk team and are delighted you enjoyed your room and our location. We value your feedback about the pool and will share it with our team. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Patty

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here a couple times and it’s been a good experience every time
Stayed 1 night in Apr 2024
Response from Manager on May 1, 2024
Hello Patty,We're thrilled to hear that your stays have been consistently enjoyable with us. Guests like you make our hotel a special place to stay. If you have any further feedback or suggestions, please feel free to contact us. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 Excellent

Lori

Stayed 1 night in Apr 2024
Response from Manager on May 17, 2024
Hello Lori,We appreciate you choosing our hotel for your stay! We hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Michael,We appreciate you choosing our hotel and are delighted to hear you had a fantastic stay with us! We look forward to welcoming you back soon for another wonderful experience!

8/10 Good

Destiny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Staff was excellent. The only problem we encountered was that there didn't seem to be enough parking for the hotel rooms while we were there.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello Destiny,We appreciate your kind words about our staff. Guest parking can occasionally be limited during peak times, and we apologize for any inconvenience this may have caused during your stay. Our team is always looking for ways to improve our services for future guests. Thank you for bringing this to our attention.

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its convenient to the convention center and crusie ship port. The breakfast was pretty good but not a lot of room to sit and eat. Yhey could use 1 more waffle maker. Room was nice and clean and the bathroom was well lit.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Christine,We're delighted that you found our location convenient and enjoyed our breakfast offerings. Your feedback regarding seating and additional waffle maker is noted for future improvements. We're pleased to hear you found the room clean and the bathroom well-lit for your comfort during your stay.

6/10 Okay

Ranesh

Disliked: Cleanliness, staff & service
.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 10, 2024
Hello Ranesh,Thank you for sharing your feedback with us. We value all comments as they help us strive for excellence in guest satisfaction. Should you have further concerns, please do not hesitate to reach out to our management team for assistance.

10/10 Excellent

Ramnath

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Ramnath,We are delighted to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please feel free to share them with us directly. We look forward to welcoming you back again soon!

8/10 Good

Vivianna

Stayed 2 nights in Mar 2024
Response from Manager on Apr 26, 2024
Hello Vivianna,We appreciate you choosing to stay with us! Should you have any feedback to share, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Karri

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay, front desk was amazing. When we needed something brought to the room they were very prompt. We asked for suggestions on what to do. They gave suggestions that would be safe for us out of towners. Definitely would stay here again!!!
Stayed 3 nights in Mar 2024
Response from Manager on Apr 5, 2024
Hello Karri,We are delighted to hear that you enjoyed your stay with us and found our front desk team to be amazing. It's great to know that they were prompt in assisting you and provided safe suggestions for your visit. We look forward to welcoming you back again in the future!

10/10 Excellent

Abran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like the parking inside just other customers park right in the middle lane in it’s alowed don’t understand that or giving a call to moved them pretty dangerous! Other issue it’s lunch room it’s too small!
Stayed 3 nights in Mar 2024
Response from Manager on Apr 5, 2024
Hello Abran,We appreciate your feedback regarding the parking arrangements and the size of our lunch room. We strive to ensure a safe environment for all guests and will address the parking matter accordingly. Your comments about the lunch room will be shared with our team for future improvements to enhance our guests' experience. Thank you for bringing these points to our attention.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean updated hotel in a pretty safe neighborhood. Restaurants in walking distance
Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Hello Barbara,We're pleased to hear you found our hotel clean and updated, and enjoyed the convenience of nearby dining options. We strive to provide a comfortable stay in a safe environment for all our guests. Should you have any further feedback, please don't hesitate to reach out to us.

10/10 Excellent

Oriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area and room cleanliness. Only issue was they are renovating and the workers syarted at 6 am. Great breakfast as well!!
Stayed 2 nights in Mar 2024
Response from Manager on Mar 31, 2024
Hello Oriana,We appreciate your positive feedback on our location, cleanliness, and breakfast. We regret any inconvenience caused by the renovation noise starting at 6 am. We understand how important a restful stay is and apologize for any disturbance this may have caused.

2/10 Terrible

Julie

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Julie, We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to provide further details on how we can improve for the future.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Amanda,We're delighted to hear you had a wonderful stay with us! Should you have any feedback to help us enhance your experience further, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

6/10 Okay

Margarita

Travelled with partner
The property was defiantly a great location and walking distance to our event. Plus it’s located where there are great areas to eat. The service at first was disappointing with a gentleman, but I called back and spoke to a you g lady who was kind enough to assist me in making changes to my reservation. She was amazing and went over and beyond to help me.
Stayed 4 nights in Feb 2024
Response from Manager on Mar 16, 2024
Hello Margarita, We appreciate your feedback on the location and nearby dining options. Thank you for sharing about your positive interaction with our team member who assisted you in making changes to your reservation. We strive to provide excellent service to all our guests and are pleased to hear about your experience with the young lady. Your commendation will be passed on to her for exceptional service provided.

10/10 Excellent

Damon-Wesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located with food and groceries within walking distance. Friendly staff clean rooms, perfect stay!
Stayed 3 nights in Mar 2024
Response from Manager on May 25, 2024
Hello Damon-Wesley,We are delighted to hear that you enjoyed our convenient location, friendly staff, and clean rooms during your stay with us! Your satisfaction is our priority, and we are pleased to have met your expectations. We look forward to welcoming you back for another perfect stay soon.

10/10 Excellent

WILLIAM

Travelled with family and small children
Liked: Cleanliness
Good stay. Good price. Good location.
Stayed 1 night in Mar 2024
Response from Manager on Mar 15, 2024
Hello WILLIAM,We appreciate your positive feedback on your stay with us. It's great to hear that you enjoyed our reasonable rates and convenient location. Your satisfaction is important to us, and we hope to welcome you back in the future.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Amanda,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay I will come back !
Stayed 2 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Robert,We are delighted to hear you had a good stay with us! We look forward to welcoming you back in the future for another enjoyable experience.

10/10 Excellent

KRISTINE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hate having to pay for parking.
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello KRISTINE,We apologize for any inconvenience caused by our parking policy. We strive to offer competitive rates for our amenities. If you have further feedback, please contact our management directly. Thank you for your stay with us.

8/10 Good

Brittney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and convenient. Staff was pleasant and parking was good as well.
Stayed 1 night in Mar 2024
Response from Manager on Mar 7, 2024
Hello Brittney,We appreciate your kind words about our cleanliness, convenience, and friendly staff. It's great to hear that you found our parking convenient during your stay. If you have any further comments or feedback, please don't hesitate to reach out to us directly.

10/10 Excellent

Branden

Stayed 1 night in Feb 2024
Response from Manager on Mar 6, 2024
Hello Branden,We're glad to hear you had an excellent stay with us! Please do not hesitate to contact us directly if you would like to share more about your experience. We can't wait to welcome you back soon!

10/10 Excellent

Xuekai

Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Xuekai,We are thrilled you had an outstanding experience during your stay! We look forward to welcoming you back soon.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Clean and nice place to stay near downtown attractions.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Wendy,We are glad to hear that you found our hotel to be clean and well-located. We appreciate your feedback and hope you had an enjoyable time exploring downtown attractions during your stay with us.

10/10 Excellent

Shelley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff Remodeled Clean
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Shelley,Thank you for your feedback regarding our attentive staff, remodeled facilities, and cleanliness. We appreciate your positive comments and are glad that you had a satisfactory experience with us. If there is anything else we can assist you with, please do not hesitate to let us know. We look forward to welcoming you back in the future.

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Nice clean new rooms.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Amanda,Thank you for your kind feedback! We are delighted to hear that you enjoyed our hotel and found our rooms to be clean and new. We strive to provide a great experience for our guests and your comments are greatly appreciated. We look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Jacob

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gym was pretty small and could use some upgrades. Pool was inside but to cold to use in Feb. Beach is a nice 10min walk, several walkable for options. Neighborhood would be sketchy at night. Room was pretty good, no microwave. Breakfast was really good and exceeded expectations.
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Jacob, Thank you for sharing your feedback with us. We appreciate your comments regarding the size and upgrades of our gym. We're glad you enjoyed the breakfast, which exceeded your expectations. While our pool is indoors, we apologize if the temperature was not to your liking in February. The beach being a nice 10-minute walk away and having several walkable food options nearby is certainly a plus. We value your feedback and hope to welcome you back in the future to provide an even better experience.

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful.
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Hello Tony,Thank you for sharing your positive experience with our friendly and helpful staff! We pride ourselves on providing exceptional service and it's wonderful to hear that we succeeded in making your stay enjoyable. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Julie

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Julie,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back in the future for another fantastic experience.

8/10 Good

Alex

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice bed very comfortable
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Alex,Thank you for sharing your feedback about our comfortable beds! We strive to provide a relaxing and cozy experience for our guests. We appreciate your kind words and hope to welcome you back again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Convenient Long Beach Hotel
Clean and conveniently located hotel. Nice on-time hot breakfast with plenty of options. Room appeared nicely updated.
Stayed 2 nights in Jan 2024
Response from Manager on Feb 6, 2024
Dear Guest,Thank you for choosing our hotel and for sharing your positive experience! We take pride in offering a clean and conveniently located property for our guests to enjoy. It's great to hear that you enjoyed our on-time hot breakfast with plenty of options. We also strive to provide updated and comfortable rooms to enhance your stay. We appreciate your feedback and look forward to welcoming you back in the future.

2/10 Terrible

Kevin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The air conditioner did not work at all. I had the temperature all the way down to 60 degrees and it did not cool it at all. There was construction going on in the room next door to me. I could hear sawing and banging going on all day. The room did not have black out curtains they only had thin white see through curtains so the neighbors next door could see in our room. Awful experience. Will never go back.
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Kevin,Thank you for sharing your experience with us. We apologize for any inconvenience you encountered regarding the air conditioner's performance and the noise from the neighboring construction. We appreciate your feedback regarding the curtains and will take it into consideration for future improvements. We hope you will reconsider and give us another chance to provide you with a more enjoyable stay.

8/10 Good

ROMAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on Feb 1, 2024
Hello ROMAN, We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns, we encourage you to reach out to us directly so that we can address them accordingly. We hope to welcome you back in the future for a truly exceptional experience.