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Reviews of Best Western Plus Carriage Inn

3.5 out of 5
Best Western Plus Carriage Inn
5525 Sepulveda Blvd, Van Nuys, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 607 out of 1125 reviews" "
Rating 8 - Good. 294 out of 1125 reviews" "
Rating 6 - Okay. 115 out of 1125 reviews" "
Rating 4 - Poor. 59 out of 1125 reviews" "
Rating 2 - Terrible. 50 out of 1125 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job on proving friendly service, cleanliness, consistency, and working appliances.
Stayed 2 nights in May 2024
Response from Front Office Supervisor on May 25, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

2/10 Terrible

Jordan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me preface by saying the front clerks did a great job by making a horrible experiance an ok one so an added star for that, they run a tight ship. My complaint is in regards to the hotel itself. Loud banging on my front door and shared wall in the room next to me. Cannot believe the hotel allows guests like this
Response from Management on May 21, 2024
Jordan thank you for providing feedback, we always encourage guest to report these issues immediately to be able to assist with a room change or to call the guest to quiet down. We cannot predict what type of guests we will have at check in.

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Smooth check in and the room was clean and neat
Stayed 1 night in May 2024
Response from Front Office Supervisor on May 21, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nicely updated and suitably luxurious. My only complaint was that the vending machines only took credit cards and when I tried to use it i kept getting network errors.
Stayed 1 night in May 2024
Response from Front Desk Supervisor on May 19, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service
I’d
Stayed 1 night in May 2024
Response from Front Office Manager on May 18, 2024
Deirdre-Thank you for taking the time to rate your recent stay with us. Your feedback is greatly appreciated and valued.

10/10 Excellent

Thomas L

Liked: Cleanliness
Stayed 7 nights in May 2024
Response from Front Office Manager on May 17, 2024
Thomas-Thank you for taking the time to rate your recent stay with us. Your feedback is greatly appreciated and valued.

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super great
Stayed 1 night in May 2024
Response from Front Office Manager on May 17, 2024
Kristi-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

8/10 Good

Michael

Nice rooms, clean sheets
Stayed 1 night in May 2024
Response from Front Office Supervisor on May 14, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued

10/10 Excellent

Arnold

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place is very quiet and parking is easy
Stayed 1 night in May 2024
Response from Front Office Supervisor on May 14, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued

6/10 Okay

Barbara

Travelled with family
Unfortunately, unknowingly selected a room next to the street where there was a lot of noisy traffic and the guests in the next room were able to be heard in the middle of the night. No tissue and the soap dispenser for body wash did not work properly.
Stayed 2 nights in May 2024
Response from Front Office Supervisor on May 14, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued

6/10 Okay

Cinthya

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Front Office Supervisor on May 14, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Office Supervisor on May 14, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued

8/10 Good

Patti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to have a restaurant on site.
Stayed 2 nights in May 2024
Response from Front Office Manager on May 11, 2024
Patti-Thank you for taking the time to rate and review you recent stay with us. You're feedback is greatly appreciated and valued.

4/10 Poor

BARBARA, CARLSBAD

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was rude and unfriendly, they charge to park your car $12 This is a motel. Way to much $ for what you get
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on May 11, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good time and no issues.
Stayed 4 nights in Apr 2024
Response from Front Office Supervisor on May 10, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued

4/10 Poor

Jordan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually have a good stay here but the environment was rather noisy and there was a sign that said they protect their hotel workers by giving them the ability to use the panic button. Even if that is true, why was that sign in my room. Weird.
Response from Front Office Supervisor on May 9, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Front Office Supervisor on May 9, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
As always a very pleasant place to stay.
Stayed 3 nights in Apr 2024
Response from Front Office Supervisor on May 8, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued

10/10 Excellent

Brenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Front Office Supervisor on May 8, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room, Denny's on site and excellent hot tub
Stayed 5 nights in Apr 2024
Response from Front Desk Supervisor on May 5, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued

10/10 Excellent

Zuany

Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in and staff was nice
Stayed 1 night in May 2024
Response from Front Desk Supervisor on May 4, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

10/10 Excellent

Marissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well staffed and there was always multiple staff caring for the property. Great to see that this facility is well managed and cared for!
Stayed 3 nights in Apr 2024
Response from Front Office Supervisor on May 2, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

10/10 Excellent

Christian

Stayed 1 night in Apr 2024
Response from Front Office Supervisor on May 21, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

6/10 Okay

Raegen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was a noisy. All staff were friendly.
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on May 1, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

10/10 Excellent

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities
First
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on Apr 30, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

8/10 Good

Saul

Travelled with partner
Liked: Cleanliness, staff & service
Everything I like
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on Apr 30, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

4/10 Poor

Leila

Travelled with family, Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No bbqs and dooggie baags ripped in half. My room was located by the Freeway.
Stayed 4 nights in Apr 2024
Response from Management on Apr 30, 2024
Hello Leila, our location does not advertise BBQs and we do apologize for the doggie bags. I will take a look at them. Thank you for bringing that to our attention.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely Clean
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on Apr 30, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

10/10 Excellent

Kristyan, North Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on Apr 26, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

10/10 Excellent

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on May 16, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

4/10 Poor

Brooke

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room next to me is banging on the walls and loud. Kids running up and down hallways.
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Its best to contact the Front Desk that way we can tell the guest be mindful or offer a room change. We apologize for the inconvenience.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place!
Stayed 5 nights in Mar 2024
Response from Front Desk Supervisor on Apr 21, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

8/10 Good

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 17, 2024
Oleg-Thank you for taking the time to rate your recent stay with us. Your feedback is greatly appreciated and valued.

6/10 Okay

Anabel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We checked in late at night and the gentleman at the desk 4/15/24 at 11pm was very rude and racist by clearly expressing different treatment towards us and his current customers plus took approximately 15min to check in
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 17, 2024
Anabel-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're sorry you were not happy with the service given upon check in . We will work hard to fix the issues.

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Front Office Manager on Apr 13, 2024
Andrey-Thank you for taking the time to rate your recent stay with us. Your feedback is greatly appreciated and valued.

10/10 Excellent

Bostjan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on Apr 12, 2024
Thank you for taking the time to rate your recent stay with us. Your feedback is greatly appreciated and valued.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stat! And pet friendly!
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on Apr 11, 2024
Thank you for taking the time to rate your recent stay with us. Your feedback is greatly appreciated and valued.

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good sized rooms. Clean and well maintained. Handy location for freeway and very good base for LA visit ( Hollywood, Universal, Venice, Mulholland etc). Plenty of parking. This was our 2nd visit and we will use again when next in LA area. Dining limited as only option is Denny's. No other restaurants within walking distance but plenty if you are willing to drive a short distance. I would recommend this hotel.
Stayed 5 nights in Mar 2024
Response from Front Office Supervisor on Apr 10, 2024
Thank you for taking the time to rate your recent stay with us. Your feedback is greatly appreciated and valued.

10/10 Excellent

Viridiana

Liked: Cleanliness, property conditions & facilities
….
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Apr 9, 2024
Thank you for taking the time to rate your recent stay with us. Your feedback is greatly appreciated and valued.

10/10 Excellent

Norbert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Extremely well kept and updated. Great value for money!
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on Apr 8, 2024
Thank you for taking the time to rate your recent stay with us. Your feedback is greatly appreciated and valued.

10/10 Excellent

Scarlette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on Apr 8, 2024
Thank you for taking the time to rate your recent stay with us. Your feedback is greatly appreciated and valued.

10/10 Excellent

Randa

Stayed 2 nights in Feb 2024
Response from Front Office Supervisor on Apr 8, 2024
Thank you for taking the time to rate your recent stay with us. Your feedback is greatly appreciated and valued.

8/10 Good

Lamarcus

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Apr 6, 2024
Lamarcus-Thank You for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

10/10 Excellent

Brian

Stayed 1 night in Apr 2024
Response from Front Office Supervisor on Apr 24, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

4/10 Poor

Paul

Stayed 3 nights in Mar 2024
Response from Front Office Supervisor on Apr 23, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beds were not firm. Rooms are a bit small
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Apr 5, 2024
Matthew-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Manager on Apr 5, 2024
Juliana-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

10/10 Excellent

Howard

Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on Apr 22, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

10/10 Excellent

Reveca

Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on Apr 20, 2024
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

10/10 Excellent

CLAUDIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, plenty of parking, rooms were cleaned every day we were there, loved the 2 separate sinks in the bathroom, nice big towels. area was nice, they had a Denny's next door for breakfast, which made it convenient for us. Staff was extremely attentive, pool area looked nice but it was to cold so we didnt get to use, a separate jacuzzi which we also didn't use because it rained. but overall this hotel is one of the nice ones. will most def come back....
Stayed 3 nights in Mar 2024
Response from Front Office Supervisor on Mar 29, 2024
Thank you for taking the time to rate your recent stay with us. Your feedback is greatly appreciated and valued.