I never leave negative reviews but felt the need to do so here to help out other travelers. I had booked this hotel due to the high ratings $ it being in Beverly Hills. Very friendly valet, restaurant and front desk staff. Nice bar and pool area.
Negatives: we stayed here total of 4 nights, (the safe wasn’t working and had no batteries, took 3 visits from concierge to fix it). The first morning we left our hotel room at 7 am &came back around 8pm. We noticed that someone (assumed house keeping) had put a black notice on our outside doorknob so we assumed it meant room was cleaned. Went in & saw that room was not cleaned, however all of our shoes (5 pairs) were neatly rearranged in the corner which we had not done &extremely weird. We called front desk &they said they have no idea what happened, a black notice on the doorknob meant that room was serviced but it wasn’t & someone entered our room to rearrange our shoes.I told them service wasn’t needed for that day as we were back but they assured me they scheduled someone for 9am next morning. Next day, we came back to hotel around 7:00 pm after being out all day, room was not cleaned again. I called front desk very upset & she said she had no idea why the person didn’t show up. 3rd morning, someone finally cleaned our room but then our hair dryer was randomly missing from the room so they had to send someone up again. I asked for compensation for inconvenience. Manager made it seem like it was our fault and offered 100$ off
