The first room I was given met my ADA needs, being on the first floor near a handicapped spot, but the toilet was leaking. The owner offered a “better room” on the second floor, which I accepted due to exhaustion after my 7-hour drive. The second room seemed renovated but felt cramped, with the beds separated awkwardly, leaving little space to access one side. We resolved this by pushing the beds together, misaligning them with the headboards.
The shower had extremely high water pressure and drained poorly. I reported it to staff, giving permission to fix it while I was at work the next day. However, the issue wasn’t addressed, and I had to call again that evening. On the final day of our stay, the owner came to fix it, bringing two plungers and offering room service while we were gone. Upon returning, the plungers were left in the room, and the replacement shower curtain was more stained than the original. At checkout, I spoke with the owner regarding our ongoing issue. His response was he “fixed it” and the showers “drain slow”. The owner ultimately declined to provide any compensation, stating that I should have addressed the issues directly with him from the beginning if I wanted them resolved. This response was both unprofessional and dismissive, leaving a poor impression of the overall experience.
Did I mention there was no fire alarm in the room?
