Coin salon du hall

Hyland Inn Pasadena Civic Auditorium – Avis

2.5 out of 5
Hyland Inn Pasadena Civic Auditorium
2462 E Colorado Blvd, Pasadena, CA

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 417 avis sur 1001." "
Note de 8 – Bien, d’après 368 avis sur 1001." "
Note de 6 – Acceptable, d’après 125 avis sur 1001." "
Note de 4 – Médiocre, d’après 43 avis sur 1001." "
Note de 2 – Terrible, d’après 48 avis sur 1001." "

8,6/10

Propreté

8,6/10

Service et personnel

7,6/10

Commodités

8,0/10

État et installations de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Boris

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Pasadena Cool
Top pour une ou deux nuits.
Séjour de 1 nuit en septembre 2023
Sam a répondu le 15 sept. 2023
Thankyou for your review

6/10 – Acceptable

ARLETTE

Voyage en famille
Points forts : Propreté
Old and not in good condition , avoid it !
All the rooms are old and expensive for the comfort they offer the swimming pool area was dirty especially the table and chairs and the motel has to be renovated urgently They will apparently do it as there were everywhere old construction materials near the corridor and the parking , I don’t recommend this motel
Séjour de 1 nuit en avril 2023
Mitesh a répondu le 3 mai 2023
Thank you for your review we will take your feedback and work on the issues

8/10 – Bien

Jean

Séjour de 1 nuit en janvier 2023

8/10 – Bien

cyril

Séjour de 1 nuit en octobre 2022
KP a répondu le 15 nov. 2022
Thank you for your feedback

6/10 – Acceptable

barbara

Voyage en famille
Séjour de 1 nuit en octobre 2019

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Un très bon séjour dans un motel typiquement américain. Le personnel est aimable et très disponible.
Séjour de 4 nuits en juillet 2018

8/10 – Bien

sylvaine

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
un hotel efficace
excellent rapport qualité prix. Les chambres sont grandes et propres. Facile de se garer, wifi efficace. Proche du centre ville en voiture. espace petit dej petit mais buffet complet, à emporter dans la chambre, le cas échéant
Séjour de 1 nuit en mai 2018

10/10 – Excellent

Cathy

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Un très bon hôtel, bien placé pour visiter Los Angeles. Peu de diversité dans le petit déjeuner, c'est dommage
Séjour de 5 nuits en août 2017

8/10 – Bien

Jean-Noël, Troyes

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
4 nuits en famille.
Séjour de 4 nuits en famille. Hôtel sur la plus grosse avenue de Pasadena (colorado) avec tout ce qu'il faut comme commerces le jour et très calme la nuit. Chambre très confortables. Petite piscine, spa, et petite salle de sport. Machine à laver et sécheuse dispo et pas chères. Le petit-déjeuner est très bon mais la salle trop petite. Centre de Los Angeles à 30 minutes en voiture. Je recommande.

10/10 – Excellent

Christine, Tustin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean comfortable room, friendly front desk staff. One suggestion, better towels.
Séjour de 1 nuit en mai 2024
Sam a répondu le 16 mai 2024
Hi Christine, we're so glad you found our room comfortable and our staff friendly! Thanks for your suggestion about the towels; we're looking into improving our amenities based on your feedback. Hope to see you again soon!

8/10 – Bien

Griselda

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice and clean.
Séjour de 1 nuit en mai 2024
Sam a répondu le 16 mai 2024
Thank you, Griselda, for taking the time to review us. We're pleased to know you found everything clean and to your satisfaction. We hope your next stay is even better!

10/10 – Excellent

Bryan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Sam a répondu le 11 mai 2024
Thank you for your review!

10/10 – Excellent

Devin

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel was so amazing! Beautiful views of the mountain, very easy location to travel to and from, and the staff was so friendly! There is a Walgreens and a grocery store walkable distance from the hotel.
Séjour de 2 nuits en mai 2024
Sam a répondu le 10 mai 2024
Thank you, Devin, for the wonderful review and for choosing our hotel! We're thrilled to hear that you appreciated the beautiful views, convenient location, and our friendly staff. We look forward to welcoming you back soon!

8/10 – Bien

Nathaniel

Voyage en famille, Voyage d’affaires
Points forts : Propreté
Poor water pressure, large bathtub which could not be filled with water because there was no plug and no tub faucet, only a showerhead. Pool was cold. No hangers in the room. No spare rolls of toilet paper. Window difficult to open without a pocket knife. Good bed.
Séjour de 2 nuits en avril 2024
Sam a répondu le 4 mai 2024
Thank you for taking the time to share your feedback, Nathaniel. We’re sorry to hear that certain aspects of your stay did not meet your expectations. Please note that our bathtubs are designed primarily for showers, and we apologize for any inconvenience this may have caused. Regarding the pool, while it is kept at standard temperature, our Jacuzzi is indeed heated for those preferring a warmer option. For future visits, please remember that additional amenities such as hangers and toilet paper are available 24/7 at the front desk. We hope to have the opportunity to welcome you again and provide a more satisfying experience.

8/10 – Bien

Lourdes

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice and clean
Séjour de 2 nuits en avril 2024
Sam a répondu le 30 avr. 2024
Thank you, Lourdes! We're glad you found our property nice and clean. We look forward to your next visit!

10/10 – Excellent

Fadi

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice people
Séjour de 4 nuits en février 2024
John a répondu le 24 avr. 2024
Thank you for your review! We appreciate your feedback.

10/10 – Excellent

Alondra

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Habitación limpia y confortable
Séjour de 2 nuits en avril 2024
John a répondu le 24 avr. 2024
Thank you for your review! We appreciate your feedback.

10/10 – Excellent

Nathan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
John a répondu le 24 avr. 2024
Thank you for your review! We appreciate your feedback.

10/10 – Excellent

James

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The place was nice and clean. Staff was very accommodating friendly. The property ok a regular neighborhood so anything are accessible restaurants convenience stores etc. I enjoy my stay. I read one review that said “the bed was on wheels and every time he rolled over the bed move and squeaked” I laughed because I tend to lean on things in the bed did try to roll away from me L O L, but I slept comfortable. There was no squeaking or moving or anything like that only when I leaned on it. no complaints. I would gladly stay again!
Séjour de 1 nuit en mars 2024
Sam a répondu le 21 avr. 2024
Thank you for sharing your experience, James! We're delighted to hear that you had a comfortable stay and enjoyed the convenient location of our property. We look forward to welcoming you back in the future!

10/10 – Excellent

Melissa

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean rooms and property. Safe area of town. Very friendly staff. Highly recommend staying here.
Séjour de 8 nuits en avril 2024
Sam a répondu le 19 avr. 2024
Thank you, Melissa! We're thrilled to hear you enjoyed your stay and felt safe and welcomed. We appreciate your recommendation and look forward to welcoming you back soon!

8/10 – Bien

Robert

Séjour de 1 nuit en avril 2024
John a répondu le 30 avr. 2024
Thank you for your review!

10/10 – Excellent

John

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean, well maintained and I had a very good 4 night stay. The staff was friendly and prompt with requests. Absolutely no complaints.
Séjour de 3 nuits en avril 2024
Sam a répondu le 14 avr. 2024
Thank you so much for your kind words, John! We're thrilled to hear you enjoyed your stay and found our team helpful. Looking forward to welcoming you back to Hyland Inn soon!

10/10 – Excellent

Katharine Day

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Free parking in site and very clean rooms! The bed was also super comfortable.
Séjour de 3 nuits en mars 2024
John a répondu le 4 avr. 2024
Thank you for your review! We appreciate your feedback.

8/10 – Bien

Mark

Séjour de 2 nuits en mars 2024
Sam a répondu le 19 avr. 2024
Thank you for your review!

10/10 – Excellent

Christopher, Modesto

Séjour de 3 nuits en mars 2024
John a répondu le 29 mars 2024
Thank you for your review

8/10 – Bien

Koko

Points forts : Propreté, service et personnel
Séjour de 3 nuits en mars 2024
John a répondu le 27 mars 2024
Thank you for your review! Your feedback is valuable, and we hope to welcome you back in the future.

6/10 – Acceptable

nianfeng, san lorenzo

Voyage en famille
Points forts : Propreté
住宿条件和设施不齐全。
Séjour de 2 nuits en mars 2024
Sam a répondu le 23 mars 2024
Thank you for your review! We appreciate your feedback. We'll take your comments into consideration to enhance our guests' experience. Your input is valuable, and we hope to welcome you back in the future.

10/10 – Excellent

Aiping

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean, neat!
Séjour de 1 nuit en mars 2024
Sam a répondu le 23 mars 2024
Thank you for your review!

2/10 – Terrible

Susan, Clovis

Séjour de 1 nuit en mars 2024
Sam a répondu le 8 avr. 2024
We're sorry to hear your stay didn't meet expectations. We're committed to improvement and would value the chance to hear more about your experience to better serve you in the future

10/10 – Excellent

Susan

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I felt safe at this location. I only wished they offered at least a continental breakfast with coffee other than the coffee that’s in the room. I just went to my room and eat at the taco truck across the street good tacos 🌮
Séjour de 1 nuit en mars 2024
Sam a répondu le 19 mars 2024
Thank you for your review, Susan! We're glad to hear that you felt safe during your stay. We appreciate your feedback regarding the breakfast options, and we'll certainly take it into consideration for future improvements.We hope to welcome you back soon for another pleasant stay.

6/10 – Acceptable

ZIFAN

Points faibles : Propreté
Séjour de 2 nuits en mars 2024
Sam a répondu le 23 mars 2024
Thank you for your review!

4/10 – Médiocre

Robert

Points forts : Service et personnel
Points faibles : Propreté
Séjour de 2 nuits en mars 2024
Sam a répondu le 12 mars 2024
Thank you for your review! We appreciate your feedback. We'll take your comments into consideration to enhance our guests' experience. Your input is valuable, and we hope to welcome you back in the future.

8/10 – Bien

Richard

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Commodités
Good basic motel/hotel. Had to get hand towels and extra coffee at the front desk. Good location, clean rooms
Séjour de 4 nuits en février 2024
Sam a répondu le 27 févr. 2024
Thank you, Richard, for your review. We're glad you found our location convenient and our rooms clean. We apologize for any inconvenience regarding the hand towels and coffee. We appreciate your feedback and look forward to welcoming you back to Hyland Inn for another comfortable stay.

10/10 – Excellent

María

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Sin duda alguna es una propiedad bastante tranquila para ospedarse .
Séjour de 3 nuits en février 2024
Sam a répondu le 27 févr. 2024
¡Gracias, María! Nos complace saber que disfrutaste de la tranquilidad de nuestra propiedad. Esperamos tenerte de nuevo con nosotros en el futuro.

2/10 – Terrible

Maria

Séjour de 1 nuit en février 2024
Sam a répondu le 23 mars 2024
Hello Maria, we're sorry to hear that your experience with us fell short of your expectations. We apologize for any inconvenience you may have encountered. If you're willing to share more details about your stay, we would appreciate the opportunity to address your concerns and improve in the areas where we may have fallen short. Your feedback is important to us.

8/10 – Bien

Marvin

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property felt safe. I didn’t like there was no public restroom after check out.
Séjour de 2 nuits en février 2024
Sam a répondu le 23 févr. 2024
We appreciate your feedback and understand your concern about the lack of public restrooms after checkout. We continuously strive to improve our facilities and services. Thank you for highlighting this matter.

10/10 – Excellent

Nancy

Voyage d’affaires
I have stayed at this property at least 15 times in the past four months, and my experience every single time has been excellent. The staff always placed me on the floor that I requested, the rooms are clean, the housekeeping staff is great, the front desk employees are welcoming, respectful, kind, and accommodating and my experience has always been wonderful. In fact, I come to Pasadena every week or every other week for work, and I have always stayed at The Hyland Inn.
Séjour de 2 nuits en février 2024
Sam a répondu le 21 févr. 2024
Thank you for your continued loyalty and sharing your positive experiences. We're thrilled to hear about your satisfaction with our staff, cleanliness, and overall service. Your feedback is invaluable, and we look forward to welcoming you back to The Hyland Inn on your next visit to Pasadena.

4/10 – Médiocre

Deanna

Voyage de couple
Points faibles : Commodités
My main complaint was a lack of basic amenities. There were bath towels but no hand towels. There was one tiny bottle of shampoo. Our room came with a current roll of toilet paper, no extra roll, and no box of tissues. Other than that it was fine, but just surprising to pay over $200/night for that.
Séjour de 2 nuits en février 2024
Sam a répondu le 21 févr. 2024
Dear Deanna,Thank you for your feedback. We apologize for the oversight regarding amenities in your room. We are addressing this with our new housekeeping staff to ensure all rooms are fully stocked for our guests. We appreciate your understanding and hope to provide a better experience in the future.Best regards,Hyland Inn Management

10/10 – Excellent

Deidra

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a delightful stay and had everything we needed
Séjour de 1 nuit en février 2024
Sam a répondu le 18 févr. 2024
We're glad to hear your stay met all your needs, Deidra! Thank you for choosing us, and we look forward to welcoming you back again soon.

10/10 – Excellent

Michael

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I had a thoroughly enjoyable experience at this hotel. The front staff receptionist was polite and professional. The room was clean, aesthetic and well cared-for. The other guests at the hotel were quiet and respectful. All in all a first-rate experience.
Séjour de 1 nuit en février 2024
Sam a répondu le 14 févr. 2024
Dear Michael, thank you for your kind words! We're delighted to hear that you had a thoroughly enjoyable experience at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back soon!

2/10 – Terrible

Alice

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
The picture posted on Expedia site was not the one that was booked for me. Hyland apparently has several properties and I was not booked by Expedia for the one advertised on the website.
Séjour de 2 nuits en février 2024
Sam a répondu le 13 févr. 2024
Dear Alice,Thank you for your feedback regarding our Expedia listing. We apologize for any confusion caused by the outdated photos. We're currently in the final stages of a major renovation, with about 95% completion. You're experiencing our newly renovated property in its entirety. We understand the importance of updating the pictures promptly, and we're working diligently to do so once the renovation is fully completed. We appreciate your understanding and hope you enjoy the fresh amenities and modern upgrades our renovated property offers.Warm regards,Hyland Inn

10/10 – Excellent

Sasha

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good service and bed was comfortable.
Séjour de 1 nuit en février 2024
Sam a répondu le 12 févr. 2024
Thank you, Sasha, for your kind feedback! We're thrilled to hear you enjoyed our service and found the bed comfortable. We look forward to welcoming you back for another great stay!

10/10 – Excellent

Maija

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
A bit noisy at night but overall a good stay.
Séjour de 1 nuit en février 2024
Sam a répondu le 11 févr. 2024
Thank you for your feedback, Maija! We're glad to hear that you had a good overall stay with us. We apologize for any noise disturbance at night and appreciate your understanding. We hope to welcome you back soon for another pleasant experience.

10/10 – Excellent

Thomas

Voyage avec des animaux de compagnie
Points forts : Propreté, commodités
Nice clean place
Séjour de 2 nuits en février 2024
Sam a répondu le 6 févr. 2024
Thank you, Thomas, for your positive feedback! We're thrilled to hear you enjoyed your stay and found our place clean and welcoming. Looking forward to welcoming you back soon!

6/10 – Acceptable

William Oliver

No wash cloths
Séjour de 2 nuits en décembre 2023
Sam a répondu le 5 févr. 2024
We apologize for the oversight with the washcloths; it seems our new housekeeper may have missed this detail. We're addressing this to ensure it doesn't happen again. Thank you for bringing it to our attention.

10/10 – Excellent

Joseph

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I’ve stayed here several times and always come back because it’s everything you need for a few nights stay.
Séjour de 1 nuit en janvier 2024
Sam a répondu le 5 févr. 2024
Thank you, Joseph, for your continued patronage. We're delighted to hear you enjoy your stays with us and find our amenities suitable for your needs. Looking forward to welcoming you back soon!

6/10 – Acceptable

Macie

Points forts : Service et personnel
Séjour de 1 nuit en janvier 2024
Sam a répondu le 3 févr. 2024
Thank you for your review!

10/10 – Excellent

John R

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Updated, clean and safe lodgings in a convenient location with great services nearby.
Séjour de 4 nuits en janvier 2024
Sam a répondu le 2 févr. 2024
Thank you, John, for your review! We're delighted you enjoyed your stay.

6/10 – Acceptable

Luis, Las Vegas

Voyage en famille
Sabanas sucias
Séjour de 2 nuits en janvier 2024
Sam a répondu le 2 févr. 2024
Thank you for your review! We appreciate your feedback. We'll take your comments into consideration to enhance our guests' experience. Your input is valuable, and we hope to welcome you back in the future.

10/10 – Excellent

Johnny

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Was greeted by friendly staff. The room was as shown as on the picture. All Furnitures are relatively new. The bed and pillows are very comfortable. Not everything are updated. The bathroom is clean and had new panel wall. But, the faucet was not updated. The hair dryer was stuck on the ON position. You can only turn it off by pulling the plug. Overall, I will definitely return to this hotel.
Séjour de 1 nuit en janvier 2024
Sam a répondu le 28 janv. 2024
Thank you for your kind words and feedback. We're thrilled to hear about your positive experience with our staff and comfort of our rooms. We appreciate your insights on the updates needed and will address these to enhance our guest experience. Looking forward to welcoming you back to Hyland Inn!