- Liked: Cleanliness
- Disliked: Staff & service, amenities, property conditions & facilities
The place is beautiful and the room are very pleasant, but the staff is not very professional, young and unprepared (for example, at breakfast one waitress took from our table the bottle of orange juice that we ordered so that she could pour some juice to a lady at another table, "because they did not have anymore juice"!?) , there was not enough staff at night (we had to wait 15 minutes to get the entrance gates opened one evening after dinner, because the only person working at at that time was occupied driving some other guests from the main receipt to the rooms, which are located 5 minutes walking/driving from the reception), the rooms have a heating problem (we were 6 people in 3 rooms, one of which was freezing for all the 3 nights we stayed, even if we asked to find a solution, while another was boiling hot all time, even with the heating set on OFF). Also, this little holiday was a gift from my father to his son and daughter and their respective wife and husband, but the hotel left on the last day in each room the bill of the hotel, so everyone saw it. The structure of Il Borro is beautiful, even if very unpractical: to have breakfast you have to wear your coat and walk 5 minutes to the breakfast location. Also, there is no indoor swimming pool, while we saw a photo of a indoor pool when booking, which is actually part of a private villa in Il Borro, and therefore not accessible. All the above is not in line with a Relais & Châteaux hotel and the cost of this place.