1 King Deluxe Evol Room

Reviews of Hilton Garden Inn Westbury

3 out of 5
Hilton Garden Inn Westbury
1575 Privado Rd, Westbury, NY

Reviews

7.8

Good

Rating 10 - Excellent. 433 out of 1003 reviews" "
Rating 8 - Good. 268 out of 1003 reviews" "
Rating 6 - Okay. 122 out of 1003 reviews" "
Rating 4 - Poor. 93 out of 1003 reviews" "
Rating 2 - Terrible. 87 out of 1003 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ivonne Garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Love it here
Stayed 3 nights in Apr 2024

8/10 Good

Kathleen

Stayed 1 night in Apr 2024
Response from GM on Apr 13, 2024
Thanks for the great comments and score

10/10 Excellent

Debra D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always clean and staff on point
Stayed 2 nights in Apr 2024
Response from GM on Apr 11, 2024
Thanks for the great score. Glad you enjoyed your stay

8/10 Good

Keith

Liked: Staff & service
Ok hotel for business traveler.
Stayed 2 nights in Apr 2024
Response from AGM on Apr 10, 2024
Hi Keith,Thank you so much for reviewing our property. I will make sure to share this with our staff and I hope you have a great day.

6/10 Okay

Eric

Liked: Amenities
Property is dated. Location in Westbury close to the Roosevelt Field Mall was great!
Stayed 2 nights in Mar 2024
Response from GM on Apr 9, 2024
We hope to be undergoing major renovation in the near future

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 9, 2024
Thanks for the great score

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for a simple extended weekend trip. The hot tub wasn't working, so that was a bummer, but my girls loved the pool! Gym looked nice, and there's the option to get snacks at the in-house snack shop. Overall, a good stay.
Stayed 3 nights in Apr 2024
Response from GM on Apr 8, 2024
Glad you enjoyed your stay. We plan on having the hot tub repaired in another week

10/10 Excellent

sarah, Virginia Beach

Liked: Cleanliness, staff & service
Frustrated that the hot tub is out of order still
Stayed 1 night in Apr 2024
Response from GM on Apr 6, 2024
Thanks for the great score Sarah. We hope to have the spa up and running soon as it took forever to get the spa heater installed and now have to get our electricians in to complete the job.

10/10 Excellent

Muneshpaul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joey on Apr 2, 2024
Muneshpaul,Thank you for giving us 5 stars and staying with us! I will make sure to let our staff know and I hope you have a great day.

6/10 Okay

dawn

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Blood stains on comforter painting chipping really badly
Stayed 1 night in Mar 2024
Response from Joey on Apr 2, 2024
Hello Dawn,I am very sorry to hear about your experience when you stayed with us. I have shared your feedback with the housekeeping manager and the other departments. I hope you have a good day.

6/10 Okay

Codie

Liked: Staff & service
Disliked: Cleanliness
The room could have been cleaner…
Stayed 1 night in Mar 2024
Response from Joey on Mar 31, 2024
Hi Codie,I am very sorry that you experienced your room not being cleaned to Hilton standards. I have shared your comments with our staff to help us improve for future guests that stay here. I hope you have a great day.

4/10 Poor

Job

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joey on Mar 31, 2024
Hello Job,Thank you for providing feedback from your most recent stay with us. I am sorry that we didn't surpass your expectations. We are constantly improving our hotel to make things better. Have a great day.

8/10 Good

Jerrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joey on Mar 31, 2024
Jerrick,Thank you for taking the time to review our property. I hope you have a great day.

10/10 Excellent

Derik

Travelled with family and small children, Business traveller
Liked: Property conditions & facilities
Elevator smelled like an ashtray and carpet was dirty and nasty
Stayed 1 night in Mar 2024
Response from Joey on Mar 25, 2024
Hello Derik,Thank you for giving us 5 stars and staying with us. I am very sorry that you experienced the elevator smelling and the carpet not being cleaned. I have shared your feedback with our staff and promise this will be rectified. Have a great day.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nive
Stayed 3 nights in Mar 2024
Response from Joey on Mar 25, 2024
Juan,Thank you for giving us 5 stars and staying with us. I have shared your feedback with our staff and they are very appreciative. Have a great day.

10/10 Excellent

Harmandeep

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 1 night in Mar 2024
Response from Joey on Mar 25, 2024
Harmandeep,Thank you for taking the time to review our property. I will share this with our staff and hope you have a great rest of your day.

6/10 Okay

Baljit

Liked: Staff & service
Not clean
Stayed 1 night in Mar 2024
Response from Joey on Mar 25, 2024
Baljit,I am very sorry that you experienced your room not being clean. That is not our standards and I will make sure to share this review with our housekeeping staff. I hope you have a great day.

10/10 Excellent

Sergio Luis

Stayed 2 nights in Mar 2024

4/10 Poor

Ashley

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from GM on Mar 22, 2024
No comments on this survey

8/10 Good

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on Mar 18, 2024
Thanks for the great score and delighted you enjoyed your stay

10/10 Excellent

Akil

Business traveller
Liked: Cleanliness
Great
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Thank you for the great score and comments

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Mar 12, 2024
Thanks or the great score

8/10 Good

Laurel, Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and although restaurant menu is limited, it’s good!
Stayed 2 nights in Mar 2024
Response from GM on Mar 11, 2024
Thank you for the great score and comments

4/10 Poor

Sandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing there was roach in my
Stayed 2 nights in Mar 2024
Response from GM on Mar 10, 2024
Can you please let me know what room you are in so we can have the room checked and treated

10/10 Excellent

Rahsid

Liked: Cleanliness, staff & service, property conditions & facilities
Cool place
Stayed 1 night in Mar 2024
Response from GM on Mar 10, 2024
Thanks for the great score

10/10 Excellent

jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast staff was amazing
Stayed 2 nights in Mar 2024
Response from GM on Mar 10, 2024
Thanks for the great score

10/10 Excellent

lilian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024
Response from GM on Mar 10, 2024
Thanks for the great score

8/10 Good

camran, oakville

Liked: Cleanliness, staff & service, property conditions & facilities
Room did not have a safe.
Stayed 2 nights in Mar 2024
Response from GM on Mar 10, 2024
Thanks for the good score. We do have safety deposit boxes at the front desk

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected. The staff was very nice. The pool is a bit small though. But other than that everything was amazing
Stayed 1 night in Mar 2024
Response from GM on Mar 10, 2024
Thanks for the great score

10/10 Excellent

Debra D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied with environment with my grands
Stayed 1 night in Feb 2024
Response from GM on Mar 10, 2024
Thanks for the great score

10/10 Excellent

Naveen

Stayed 1 night in Feb 2024
Response from GM on Mar 10, 2024
Thanks for the great score

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, amenities
Pillows were too small. The a/c. / Heat vents were dirty.
Stayed 2 nights in Feb 2024
Response from GM on Mar 10, 2024
Please accept my apologies for the issues you experienced during your stay. Our records indicate that we have corrected these issues

10/10 Excellent

Debra D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 3 nights in Feb 2024
Response from GM on Mar 10, 2024
Thanks for the great score

6/10 Okay

Rahul

Business traveller
Liked: Cleanliness, property conditions & facilities
Excess credit card holds were applied instead of just relevant for the stay.
Stayed 9 nights in Feb 2024
Response from GM on Mar 10, 2024
Like all other hotels there is an incidental hold that covers extra charges such as Food and Beverage and our 24hour pantry

10/10 Excellent

GUNY, Hempstead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome stay
Stayed 1 night in Feb 2024
Response from GM on Mar 10, 2024
Thanks for the great score

10/10 Excellent

Shawn

Good
Stayed 1 night in Feb 2024
Response from GM on Mar 10, 2024
Thanks for the great score

10/10 Excellent

GUNY, Hempstead

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay so far in long island
Stayed 1 night in Feb 2024
Response from GM on Mar 10, 2024
Thanks for the great score

6/10 Okay

Ronald

Front desk reception was nice
Stayed 1 night in Feb 2024
Response from GM on Mar 10, 2024
Thanks for the great score

10/10 Excellent

GUNY, Hempstead

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location everything with driving or walking distance
Stayed 1 night in Feb 2024
Response from GM on Mar 10, 2024
Thanks for the great score

4/10 Poor

SCOTT

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Barking dog above me. The chair and sofa in the sitting area were very edgy. Holes in the cloth in the arms on both. Goodwill would not take these. They would toss in a dumpster. I am shocked Hilton would have this junk. I took pictures if you want them. Room 202
Stayed 1 night in Feb 2024
Response from GM on Mar 10, 2024
My apologies for the issues you experienced during your stay Scott. We are anxiously waiting for our renovation on September 1st of this year and are slowly discarding any faulty furniture and equipment

2/10 Terrible

Gina

Disliked: Cleanliness, staff & service, property conditions & facilities
I was so disappointed. There was a horrible odor from the moment you checked in, musty smell. You could hear everything and there was a constant sound of a large fan outside. I didnt gave ear plugs, so slept very little. Will not stsy here again
Stayed 1 night in Feb 2024
Response from GM on Mar 10, 2024
My apologies for the issues you experienced during your stay. The issues have been resolved. Thanks for your feedback

10/10 Excellent

Madelyne

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from GM on Mar 10, 2024
Thanks for the great score

10/10 Excellent

Tyquasia

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing my son had a great birthday
Stayed 1 night in Feb 2024
Response from GM on Mar 10, 2024
Thank you. Delighted you enjoyed your stay

6/10 Okay

Elizabeth

the suite was large and roomy. the fitness center was inadequate. the treadmill was broken the other equipment for example, the bicycle, was impossible to adjust to my height. all three pieces of equipment were in need of servicing.
Stayed 1 night in Feb 2024
Response from Chastity on Feb 11, 2024
Hi Elizabeth! Thank you so much for staying with us! We are so sorry the fitness center equipment was not in operation. We will work hard to fix these issues. We appreciate you bringing them to our attention.

2/10 Terrible

Tayfur

Stayed 1 night in Feb 2024
Response from GM on Mar 22, 2024
No comments on this survey

10/10 Excellent

Michael, Nazareth

Liked: Staff & service, property conditions & facilities
Very centrally located
Stayed 1 night in Feb 2024
Response from Chastity on Feb 7, 2024
Hi Michael! Thank you so much for staying with us! We are so glad you enjoyed our location. We hope to see you again soon!

8/10 Good

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t like walking into a lobby with a bar! A little loud for me! Hallway on my floor had an odor
Stayed 1 night in Jan 2024
Response from Chastity on Feb 2, 2024
Hi Brandi! Thank you so much for staying! We appreciate your feedback!

10/10 Excellent

Sangeeta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chastity on Feb 2, 2024
Hello Sangeeta! We are so glad you enjoyed your stay! Please come again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Upon checkin staff was friendly. Room was very clean and stocked.
Stayed 1 night in Jan 2024
Response from Chastity on Feb 2, 2024
Hi Michael! Thanks so much for staying! We hope to see you again soon!

2/10 Terrible

Ryan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The first room I was given had a broken heating unit. The second room I was put in has dirty stained carpet and plaster all over the wallpaper in the bathroom. The couch is dirty. I’m unpleasantly surprised
Stayed 1 night in Jan 2024
Response from GM on Jan 23, 2024
Please accept my apologies for the issues you experienced during your stay. I assure you that I've shared your comments with the Room Attendant that prepared your room for your arrival as well as the Housekeeping Manager