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Indoor pool
Indoor pool
In-room safe, desk, laptop workspace, rollaway beds
In-room safe, desk, laptop workspace, rollaway beds

Guest reviews

4.1/5 Very good
304 reviews
Guests rated this property 4.3/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Spa
Restaurant
Gym

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

AirportLondonderry (LDY-City of Derry)9 min drive
Popular LocationMagee College10 min drive
Popular LocationWaterside Theatre14 min drive
Popular LocationFoyle International Golf Centre16 min drive

Choose dates to view prices

  • Deluxe Room, Multiple Beds, Non Smoking

    5/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 4
    More detailsDeluxe Room, Multiple Beds, Non Smoking
  • Standard Room, 1 Double Bed, Non Smoking

    4.5/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 2
    More detailsStandard Room, 1 Double Bed, Non Smoking
  • Deluxe Room, 1 Double Bed, Non Smoking

    4/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 3
    More detailsDeluxe Room, 1 Double Bed, Non Smoking
  • Suite, 1 King Bed, Non Smoking

    5/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 2
    More detailsSuite, 1 King Bed, Non Smoking
  • Standard Room, 2 Single Beds, Non Smoking

    4.5/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 2
    More detailsStandard Room, 2 Single Beds, Non Smoking
  • Deluxe Room, 2 Single Beds, Non Smoking

    5/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 3
    More detailsDeluxe Room, 2 Single Beds, Non Smoking
  • Standard Room, 1 Double Bed, Non Smoking

    4.6/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 2
    More detailsStandard Room, 1 Double Bed, Non Smoking

About this area

Londonderry

Located in Londonderry, Best Western Plus White Horse Hotel is in a rural location and near the airport. Foyle International Golf Centre and Roe Park Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Ness Country Park and Sperrins. Travelling with kids? Consider Riverwatch Aquarium and Visitor Centre and Templemore Sports Complex.

Visit our Londonderry travel guide
Map
Popular Location

What's nearby

  • Magee College - 10 min drive
  • Peace Bridge - 13 min drive
  • Waterside Theatre - 14 min drive
  • Foyle International Golf Centre - 16 min drive
  • Guildhall - 20 min drive

Getting around

  • Londonderry Station - 15 min drive
  • Belfast (BFS-Belfast Intl.) - 79 min drive

Restaurants

  • 68 Clooney Restaurant — 1 min walk
  • Walled City Brewery - 7 min drive
  • Browns Bonds Hill - 8 min drive
  • Primrose - 9 min drive
  • Fitzroy's - 9 min drive

About this property

Best Western Plus White Horse Hotel

Family-friendly hotel with restaurant and indoor pool
This smoke-free hotel features a restaurant, an indoor pool and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and a 24-hour business centre are on-site. All 58 rooms provide complimentary wireless Internet access, 24-hour room service and plasma TVs. Guests will also find coffee/tea makers, hairdryers and safes.
Best Western Plus White Horse Hotel offers 58 forms of accommodation with a safe and coffee/tea makers. Plasma televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of We Care Clean - Best Western

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: GBP 8.95 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Aerobics classes
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Golf
  • Indoor pool
  • Pilates classes
  • Sauna
  • Spa services
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • English
  • French
  • German
  • Polish
  • Russian
  • Vietnamese

Business services

  • 24-hour business centre
  • Meeting rooms
  • Conference centre (7772 square feet of space)

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • TV/satellite channels
  • Plasma TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in between 3:00 PM and anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 6 children stay free when using existing bedding
Rollaway/extra beds are available for GBP 20.0 per night.
Cots (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: GBP 8.95 per person (approximately)
  • Rollaway bed fee: GBP 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
Contactless check-in and contactless check-out are available
Individually wrapped food options are available for breakfast
Each guestroom is kept vacant for a minimum of 24 hours between bookings
The property affirms that it follows sanitisation practices of We Care Clean - Best Western guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from Tourism NI.

Property is also known as

Best Western Plus White Horse Hotel Londonderry
Best Western Plus White Horse Londonderry
Best Western Plus White Horse

Frequently asked questions

Can I cancel my reservation for free at Best Western Plus White Horse Hotel and receive a full refund?
Yes, Best Western Plus White Horse Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Best Western Plus White Horse Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an indoor pool and a children's pool.
Is this hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this hotel?
Self-parking is free at this property.
What time is check-in at this property?
Check-in is from 3:00 PM to anytime.
What time is check-out at this hotel?
Checkout is at noon.
Where is this hotel located?
Located near the airport, this family-friendly hotel is within 6 mi (10 km) of Peace Bridge, Foyleside Shopping Centre, and Waterside Theatre. Riverwatch Aquarium and Visitor Centre and Templemore Sports Complex are also within 9 miles (15 km).

Guest reviews

Overall score and ratings for Best Western Plus White Horse Hotel

4.1
Very good
5 - Excellent
110
4 - Good
123
3 - Okay
53
2 - Mediocre
13
1 - Poor
5
4.3
Cleanliness
4.3
Service and Staff
4.3
Amenities
4.0
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Professional and Friendly staff, comfortably room.

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay - excellent hotel, value for money, great staff

Stayed 1 night in Mar 2020

1/5

  • Liked: Staff & service
  • Disliked: Cleanliness
Bring some earplugs...

We were set to stay 7 nights but on the Friday you'd have thought a herd on elephants were in the rooms above us! My wife had an important work-related thing on the Saturday and got little to no sleep because of the paper thin floors. Despite ringing the night porter and eventually going in person to ask him to intervene at 1am, very little came out of it as the bangs and thuds continued well past 4am! Aside from that our stay was ok. The mould in the bathroom and in the windows needs cleaned up! Facilities were ok. The pool kept the kids happy but it could do with being a bit warmer. The restaurant's food was pretty good. Beds were comfortable. Staff were pleasant and helpful (except the night porter...). As a result, we didn't stay the last night. I explained this to the manager who was courteous and apologetic. I liked the gym, it's a bit old school but it did me just fine (could do with a deep clean though) Overall, not a great experience but it served its purpose.

Stayed 7 nights in Mar 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 1 night in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 1 night in Feb 2020