Breakfast, dinner and brunch served

Reviews of W London

5 out of 5
W London
10 Wardour Street, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 421 out of 836 reviews" "
Rating 8 - Good. 263 out of 836 reviews" "
Rating 6 - Okay. 76 out of 836 reviews" "
Rating 4 - Poor. 53 out of 836 reviews" "
Rating 2 - Terrible. 23 out of 836 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Chandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and location of the hotel are welcoming, helpful and accommodating. The rooms are clean and modern, but do lack a bit of privacy and in terms of the “bathroom” set up.
Stayed 3 nights in Feb 2024

6/10 Okay

HYUNJOO

Stayed 2 nights in Feb 2024

10/10 Excellent

orion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, staff, service, ambience and location!
Stayed 2 nights in Jan 2024

10/10 Excellent

Stavros

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Georgina

Stayed 1 night in Jan 2024

8/10 Good

WILLIAM, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I enjoyed my stay at the W London. However, I would note this hotel is best suited for singles and younger couples. It would not be an ideal hotel for business travelers or family. W is known to be a fun and hip vibe, which this hotel is. However the room had a bit of an awkward layout with no real bathroom and the sink in the middle of the room in an island. Location is very convenient in Leicester Sq and at the doorstop of the entrance to Chinatown.
Stayed 4 nights in Dec 2023

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2023

10/10 Excellent

Alex

Stayed 1 night in Nov 2023

10/10 Excellent

Jose, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, although not offering good value for money. The rooms are fantastic and quiete, despite being in the centre of London. The bar owner not Greta though (mediocre cocktails and terrible DJ), but there are plenty of other options around.
Stayed 1 night in Nov 2023

10/10 Excellent

CHEEHAO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall staff and team are just friendly and wonderful, highly recommended at all times
Stayed 4 nights in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fist class
Amazing hotel fantastic location amazing staff highly recommended decently would return !!!
Hotel room
Stayed 5 nights in Aug 2023

8/10 Good

JACQUES NGUIFFO, geneve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Matthew

Stayed 4 nights in Jul 2023

4/10 Poor

Joseph

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
This W Hotel is located in a very busy, commercial area, adjacent to London’s China Town, which makes it a very noisy neighborhood. It would’nt be a problem if that noise was well filtered indoor. Unfortunately, we had a terrible night and simply could not sleep until 5 A.M. because of the screaming and the honking outside. We talked about this to the staff, which was respectful, but not very helpful (they gave us ear plugs). The couple we were travelling with had the exact same issue with their room. Also, although we checked in around 2 p.m., the room wasn’t ready and we had to wait in the lobby. Again, the staff is very nice and the rooms were very clean and trendy, but these issues should not happen in a hotel like this one that has costed 800$ a night. We were for the very least expecting a good night’s sleep. I am leaving out a few details, and unfortunately can not recommend this hotel which has left disappointed.
Stayed 2 nights in Jul 2023

8/10 Good

TERRY

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the W London. Rooms were beautifully and uniquely decorated and the staff was top notch. We highly recommend this property.
Stayed 3 nights in Jun 2023

10/10 Excellent

Helen

Stayed 1 night in May 2023

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

fawaz

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel with a friendly staff
Stayed 5 nights in May 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service! Great Location!
The W Hotel in London is amazing! It’s a terrific location, right near China Town. So many bars and restaurants within walking distance. The staff are so friendly and helpful. The rooms are very spacious. I will definitely stay here again!
Stayed 3 nights in Mar 2023

10/10 Excellent

SULTAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Corishia

Stayed 4 nights in Nov 2022

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is at the start of Chinatown. It’s a very convenient location but quite noisy. The rooms are decorated like a 1970’s bachelor pad with designer IKEA. There are mirrors on most walls and heavy doors that the shower and toilet are behind. A bit claustrophobic.
Stayed 1 night in Oct 2022

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from CV on Sep 12, 2022
Thank you for staying at W London!

8/10 Good

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location friendly staff security staff really helpful and chatty room nice and clean overall very nice stay
Stayed 1 night in Aug 2022
Response from CV on Sep 12, 2022
We are very happy you had a great stay with us at W London and we hope to see you again soon!

6/10 Okay

Swetha

Stayed 2 nights in Jul 2022

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay and very convenient location. It’s at the center of everything!
Stayed 5 nights in Jul 2022
Response from CV on Sep 12, 2022
Thank you for the review, we are so glad you have a great stay!

10/10 Excellent

Wing Chak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022

10/10 Excellent

Debbie

Stayed 1 night in Jun 2022

10/10 Excellent

Jason C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2022

6/10 Okay

Fabricio, RIO DE JANEIRO

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It is very well located and the room was marvelous. Staff at front desk and concierge amazing. Three not so pleasant things: 1) no 24h room service 2) late hour bar service very unfriendly particularly on Monday 3) our shower drain was clogged and wetted the whole room. It was properly fixed very quickly. All in all a good stay but particularly the room service thing is unacceptable for a hotel of this category.
Stayed 3 nights in Jun 2022

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is centrally located in the theatre district and China Town. Only several blocks to many theatres and multitudes of great eating places. Staff were great and room was ultra modern. Good value!
Stayed 4 nights in May 2022

2/10 Terrible

A

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water flood
At 2am lying asleep water hit my head and then a flood. Water everywhere. Had to Move rooms. No sleep. Weird room design. Weird property in a dingy part of town. Never again
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Billie Sue

Liked: Cleanliness, staff & service, amenities
I liked the location and familiar amenities of the W. The usb charger next to my bed was broken, and the shower leaked all over the floor and had little pieces of mold spill out. Other than that it was a perfectly pleasant stay with the most friendly and professional staff.
Stayed 4 nights in Mar 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, room comfort
Poor service, very bad reception
When I arrived the hotel around 12h, the reception said that the room is not ready, they will call me when it’s ready. I waited until 17h30, nobody called me. So I returned to the hotel, I was waiting again 30 minutes by the reception, I don’t know why, and I made already check in around 12h.
Stayed 1 night in Mar 2022

10/10 Excellent

Amar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Init
Stayed 3 nights in Mar 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

6/10 Okay

Thomas

Liked: Cleanliness
Disliked: Room comfort
The room seemed a lower standard to the previous stays (Marv suite), the room was back to front and much smaller. The music was blaring until 02:00 in the morning which where the soundproofing outside was impressive, internally it was particularly poor. I can deal with the sound but at paying £500 a night for a subpar room of its type, I won’t be staying again, which is a shame considering it was previously my go to.
Stayed 3 nights in Feb 2022

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

6/10 Okay

Andrew, Milan

Liked: Cleanliness, property conditions & facilities
Bedroom was well designed and interesting. Check in was extremely slow and staff experience in bar was below standard. Because of wooden floors in the shower it smelt damp.
Stayed 1 night in Feb 2022

10/10 Excellent

Angelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, highly recommended will visit again.
Stayed 1 night in Feb 2022

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Najeeb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Our room wasn’t ready for about 30 mins after the check-in time, reception was very kind to give me and my fiancé a free drink from the bar while we wait. Room was great, very styling. Room service was also great, food was amazing.
Stayed 3 nights in Oct 2021

8/10 Good

Liran

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was ok
Stayed 3 nights in Nov 2021

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic central location and modern, lively venue. Great service and facilities
Stayed 1 night in Oct 2021