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Reviews of The Park Hotel London

3.5 out of 5
The Park Hotel London
242 Pall Mall Street, London, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 578 out of 1003 reviews" "
Rating 8 - Good. 256 out of 1003 reviews" "
Rating 6 - Okay. 89 out of 1003 reviews" "
Rating 4 - Poor. 46 out of 1003 reviews" "
Rating 2 - Terrible. 34 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! our future go to hotel.
Stayed 1 night in Apr 2024
Response from Ryan Abreu --- Guest Service Manager on Apr 26, 2024
Thank you for taking the time to share this great review from your recent stay with us, Sharon! We appreciate your feedback, and look forward to your next visit with us!

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service
The building is getting very run down. The roof was leaking in the hallway right in front of our room
Stayed 1 night in Apr 2024
Response from Ryan Abreu --- Guest Service Manager on Apr 23, 2024
Hi Mike, we apologize for the inconvenience during your recent stay and that we are continuously improving our service. We appreciate your feedback and hopefully welcome you again. Have a nice day!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ryan Abreu --- Guest Service Manager on Apr 21, 2024
Thank you very much for taking the time to share this great review from your recent stay with us, Nicole! We very much appreciate the feedback, and look forward to your next visit with us!

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ryan Abreu --- Guest Service Manager on Apr 19, 2024
Thank you very much for taking the time to share this review from your recent stay with us,Kelli! We appreciate the feedback, and look forward to your next visit!

6/10 Okay

Shelbi

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We were woken up by the fire alarm with no explanation afterwards. House keeping tried to come into our room 3 times after the fire alarm but before check out also so definitely unimpressed to say the least but there’s only so much they have control over.
Stayed 1 night in Apr 2024
Response from Ryan Abreu --- Guest Service Manager on Apr 16, 2024
Thank you for sharing this review from your stay with us, Shelbi! We appreciate the feedback, and look forward to your next visit. Our apologies for the fire alarm disturbance today. Also, for our housekeeping staff coming to your room prior to 12 noon. That is a common practice for us to check for departures, as some guests do leave before noon. In future, please use your do not disturb sign for a more restful experience.

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and fairly modern. Our staff was comfortable and the free breakfast was nice to have.
Stayed 1 night in Apr 2024
Response from Fernan Duque - Guest Service Supervisor on Apr 15, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Sarah

Stayed 2 nights in Apr 2024
Response from Ryan Abreu --- Guest Service Manager on Apr 15, 2024
Thank you very much for taking the time to share this review from your recent stay with us,Sarah! We appreciate the feedback, and look forward to your next visit!

10/10 Excellent

cynthia, Binbrook

Travelled with family
Lovely hotel . Very convenient to dance venue and restaurants. Would definitely return and recommend .
Stayed 2 nights in Apr 2024
Response from Fernan Duque - Manager On Duty on Apr 13, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful customer service. Excellent suites and comfortable beds!
Stayed 1 night in Apr 2024
Response from Ryan Abreu --- Guest Service Manager on Apr 13, 2024
Thank you very much for taking the time to share this review from your recent stay with, Andrea! We appreciate the feedback, and look forward to your next visit!

6/10 Okay

Julie

Liked: Cleanliness
Reallly disappointed in the gym situation Hours weren’t helpful . Not enough towels Room was nice.
Stayed 1 night in Apr 2024
Response from Ryan Abreu --- Guest Service Manager on Apr 9, 2024
Thank you for sharing this review from your recent stay with us, Julie. Our apologies if the the 6am to 10pm gym hours didn't work with your schedule. We wish we could operate on a 24 hour basis, but as it is surrounded by guest rooms on the 2nd floor, we cannot due to noise disturbance. Hopefully we were also able to get you some more towels as needed. We appreciate the feedback, and look forward to your next visit!

8/10 Good

Nikki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The VIP benefits were denied, stating a complimentary continental breakfast instead
Stayed 1 night in Mar 2024
Response from Ryan Abreu --- Guest Service Manager on Apr 5, 2024
Thank you for taking the time to share this review from your recent stay with us, Nikki! We appreciate the feedback, and look forward to your next visit!

8/10 Good

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a bad smell of cigarette smoke coming through the vents
Stayed 1 night in Apr 2024
Response from Ryan Abreu --- Guest Service Manager on Apr 5, 2024
Thank you for taking the time to share this review from your recent stay with us, Carmen! We appreciate the feedback, and look forward to your next visit!

10/10 Excellent

Garth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good.
Stayed 1 night in Apr 2024
Response from Ryan Abreu --- Guest Service Manager on Apr 2, 2024
Thank you for taking the time to share this review from your recent stay with us, Garth! We appreciate the feedback, and look forward to your next visit

8/10 Good

sherry

Stayed 1 night in Mar 2024
Response from Ryan Abreu --- Guest Service Manager on Apr 21, 2024
Thank you very much for taking the time to share this review from your recent stay with us, Sherry! We appreciate the feedback, and look forward to your next visit with us!

8/10 Good

Josip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ryan Abreu --- Guest Service Manager on Apr 2, 2024
Thank you for taking the time to share this review from your recent stay with us, Josip! We appreciate the feedback, and look forward to your next visit

10/10 Excellent

Andrew

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great and the room was very jice
Stayed 1 night in Mar 2024
Response from Ryan Abreu --- Guest Service Manager on Apr 2, 2024
Thank you for taking the time to share this review from your recent stay with us, Andrew! We appreciate the feedback, and look forward to your next visit

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was a bit tired however staff were excellent and hotel amenities were very good. Would stay again!
Stayed 1 night in Mar 2024
Response from Ryan Abreu --- Guest Service Manager on Apr 2, 2024
Thank you for taking the time to share this review from your recent stay with us, Martin! We appreciate the feedback, and look forward to your next visit

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ryan Abreu --- Guest Service Manager on Apr 2, 2024
Thank you for taking the time to share this review from your recent stay with us, Chelsea! We appreciate the feedback, and look forward to your next visit

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ryan Abreu --- Guest Service Manager on Mar 28, 2024
Thank you for taking the time to share this review from your recent stay with us, Kerry! We appreciate the feedback, and look forward to your next visit

8/10 Good

Peyman

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, modern, new and clean.
Stayed 1 night in Mar 2024
Response from Ryan Abreu --- Guest Service Manager on Mar 27, 2024
Thank you for taking the time to share this review from your recent stay with us, Susan! We appreciate the feedback, and look forward to your next visit

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best of a bad bunch. I have stayed here previously. Unfortunately London Ontario does not have a great selection of choices but for my purposes of size of the room, comfort and amenities for one night was perfect!
Stayed 1 night in Mar 2024
Response from Ryan Abreu --- Guest Service Manager on Mar 25, 2024
Thank you for taking the time to share this review from your recent stay with us, Susan! We appreciate the feedback, and look forward to your next visit!

10/10 Excellent

Stephanie

Stayed 1 night in Mar 2024
Response from Ryan Abreu --- Guest Service Manager on Apr 12, 2024
Thank you very much for taking the time to share this review from your recent stay with, Stephanie! We appreciate the feedback, and look forward to your next visit!

8/10 Good

Hui

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean. Great location, many restaurants around it.
Stayed 2 nights in Mar 2024
Response from Ryan Abreu --- Guest Service Manager on Mar 22, 2024
Thank you for taking the time to share this review of your recent stay with us, Hui! We appreciate the feedback, and look forward to your next visit!

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Good value.
Stayed 2 nights in Mar 2024
Response from Ryan Abreu --- Guest Service Manager on Mar 18, 2024
Thank you for taking the time to share this review of your recent stay with us, Holly! We appreciate the feedback, and look forward to your next visit!

10/10 Excellent

Patricia

Stayed 1 night in Mar 2024
Response from Ryan Abreu --- Guest Service Manager on Apr 9, 2024
Thank you very much for sharing this review from your recent stay with us, Patricia! We appreciate the feedback, and look forward to your next visit!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great layout of the suite
Stayed 1 night in Mar 2024
Response from Ryan Abreu --- Guest Service Manager on Mar 17, 2024
Thank you sharing this review of your recent stay with us, Peter! We appreciate the feedback, and look forward to your next visit!

10/10 Excellent

Rachael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled to London to visit friends for the weekend, and knew we would be arriving late. We decided to stay our first night at the Park. Check in was quick and easy, which I appreciated, arriving at 11pm with two small children. Within minutes we were parked in the secure underground garage, and up into our room. The room was clean, spacious, and quiet, and just what we needed. Would absolutely stay here again
Stayed 1 night in Mar 2024
Response from Ryan Abreu --- Guest Service Manager on Mar 17, 2024
Thank you for sharing this review of your recent stay with us, Rachael! We really appreciate all the feedback, and are very glad everything went so well for you! We look forward to your next visit!

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
will stay again
Stayed 1 night in Mar 2024
Response from Ryan Abreu --- Guest Service Manager on Mar 17, 2024
Thank you for sharing this review of your recent stay with us, Catherine! We appreciate the feedback, and look forward to your next visit!

8/10 Good

Jayne

Stayed 2 nights in Mar 2024
Response from Ryan Abreu --- Guest Service Manager on Apr 2, 2024
Thank you for taking the time to share this review from your recent stay with us, Jayne! We appreciate the feedback, and look forward to your next visit

10/10 Excellent

Chris

Stayed 2 nights in Feb 2024
Response from Ryan Abreu --- Guest Service Manager on Apr 2, 2024
Thank you for taking the time to share this review from your recent stay with us, Chris! We appreciate the feedback, and look forward to your next visit

10/10 Excellent

roseanna

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, helpful staff
Stayed 1 night in Feb 2024
Response from Ryan Abreu --- Guest Service Manager on Mar 12, 2024
Thank you for taking the time to share this review from your recent stay with us, Roseanna! We appreciate the feedback, and look forward to your next visit!

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HOTEL COMFORTABLE. STAFF GREST NOISY AT 2 AM WHEN LOCAL BARS CLOSE AND PEOPLE BRING THEIR PARTY TO THE STREETS.
Stayed 3 nights in Mar 2024
Response from Ryan Abreu --- Guest Service Manager on Mar 12, 2024
Thank you for taking the time to share this review from your recent stay with us, Victor! We appreciate the feedback, and look forward to your next visit!

10/10 Excellent

DeJohn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You’re in the heart of London. A lot of people walking and talking and laughing. You’re a walk away from London’s Main Street. There is tons of food and parking just expect traffic around the hotel any time after 9pm on weekends.
Stayed 1 night in Mar 2024
Response from Ryan Abreu --- Guest Service Manager on Mar 12, 2024
Thank you for taking the time to share this review from your recent stay with us, DeJohn! We appreciate the feedback, and look forward to your next visit!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Ryan Abreu --- Guest Service Manager on Mar 12, 2024
Thank you for taking the time to share this review from your recent stay with us, John! We appreciate the feedback, and look forward to your next visit!

10/10 Excellent

Leigh

Stayed 1 night in Feb 2024
Response from Ryan Abreu --- Guest Service Manager on Mar 22, 2024
Thank you for taking the time to share this review of your recent stay with us, Leigh! We appreciate the feedback, and look forward to your next visit!

10/10 Excellent

Leanne

Stayed 1 night in Feb 2024
Response from Ryan Abreu --- Guest Service Manager on Mar 22, 2024
Thank you for taking the time to share this review of your recent stay with us, Leanne! We appreciate the feedback, and look forward to your next visit!

8/10 Good

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was delayed. Main reason for the lower rating
Stayed 1 night in Feb 2024
Response from Tarun ------- Guest Service Supervisor on Feb 27, 2024
Thank you for taking the time to share this review of your recent stay with us, Daryl! We appreciate the feedback, and look forward to your next visit! Also we apologies for the inconvenience caused upon check-in.

4/10 Poor

Thomas, Burlington

Stayed 3 nights in Feb 2024
Response from Ryan Abreu --- Guest Service Manager on Mar 22, 2024
Thank you for taking the time to share this review of your recent stay with us, Thomas! We appreciate the feedback, and look forward to your next visit!

4/10 Poor

Matthew

Travelled with partner
Disliked: Amenities, property conditions & facilities
Not a great hotel for the price.
Stayed 1 night in Feb 2024
Response from Tarun ------- Guest Service Supervisor on Feb 28, 2024
Thank you for taking the time to share this review of your recent stay with us, Matthew! We appreciate the feedback, and look forward to your next visit!

8/10 Good

Ria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay, comfortable and convenient. Parking is additional so plan for that when you stay there
Stayed 2 nights in Feb 2024
Response from Tarun ------- Guest Service Supervisor on Feb 24, 2024
Thank you for taking the time to share this review of your recent stay with us, Ria! We appreciate the feedback, and look forward to your next visit!

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints!
Stayed 1 night in Feb 2024
Response from Tarun ------- Guest Service Supervisor on Feb 24, 2024
Thank you for taking the time to share this review of your recent stay with us, Laura! We appreciate the feedback, and look forward to your next visit!

8/10 Good

Logan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was solid, likely one of the better options in London.
Stayed 2 nights in Feb 2024
Response from Tarun ------- Guest Service Supervisor on Feb 24, 2024
Thank you for taking the time to share this review of your recent stay with us, Logan! We appreciate the feedback, and look forward to your next visit!

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was beautiful. The bed was very comfortable. It was quiet.
Stayed 1 night in Feb 2024
Response from Tarun ------- Guest Service Supervisor on Feb 24, 2024
Thank you for taking the time to share this review of your recent stay with us, Shirley! We appreciate the feedback, and look forward to your next visit!

8/10 Good

Greg

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Ryan Abreu --- Guest Service Manager on Feb 21, 2024
Thank you for taking the time to share this review of your recent stay with us, Greg! We appreciate the feedback, and look forward to your next visit!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Tarun ------- Guest Service Supervisor on Feb 21, 2024
Thank you very much for taking the time to share this review of your recent stay with us, Greg! We really appreciate the feedback, and look forward to your next visit!

10/10 Excellent

Neil

Travelled with partner
Very clean. Would highly recommend
Stayed 1 night in Feb 2024
Response from Tarun ------- Guest Service Supervisor on Feb 19, 2024
Thank you very much for taking the time to share this review of your recent stay with us, Neil! We really appreciate the feedback, and look forward to your next visit!

8/10 Good

Danny, Vaughan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Feb 2024
Response from Tarun ------- Guest Service Supervisor on Feb 19, 2024
Thank you very much for taking the time to share this review of your recent stay with us, Danny! We really appreciate the feedback, and look forward to your next visit!

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was the perfect stay, extremely comfortable, clean and flexible check in. Would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Tarun ------- Guest Service Supervisor on Feb 19, 2024
Thank you very much for taking the time to share this review of your recent stay with us, Courtney! We really appreciate the feedback, and look forward to your next visit!

10/10 Excellent

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent spacious and clean and the barn doors to seperate the sleeping area was convenient.
Stayed 1 night in Feb 2024
Response from Tarun ------- Guest Service Supervisor on Feb 17, 2024
Thank you very much for taking the time to share this review of your recent stay with us, Daniela! We really appreciate the feedback, and look forward to your next visit!

10/10 Excellent

Gerhardt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the staff. They were most helpful. The rooms were spacious and clean, also close to the hospital where we needed to be. We liked the breakfast buffet. Also there were many restaurants in the vicinity. the fridge and microwave in the room were handy. The beds were very comfortable. We would highly recommend the Park Hotel in London
Stayed 3 nights in Feb 2024
Response from Ryan Abreu --- Guest Service Manager on Feb 17, 2024
Thank you very much for taking the time to share this review of your recent stay with us, Jene! We really appreciate the feedback and glad that you enjoyed it here. We look forward to your next visit!