expedia

Overview of The Franklin London - Starhotels Collezione

Photo gallery

Featured Image
Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Frette Italian sheets, premium bedding, down comforters, pillowtop beds

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationNatural History Museum7 min walk
    Popular LocationHyde Park10 min walk
    Popular LocationKensington Palace9 min drive
    AirportLondon (LHR-Heathrow)34 min drive
You could be seeing lower prices

You could be seeing lower prices

With member prices, you could save 10% or more right now on thousands of properties.

Choose dates to view prices

About this area

London

Located in London's London City Centre neighborhood, The Franklin London - Starhotels Collezione is in the city center and near a metro station. Victoria and Albert Museum and Natural History Museum are cultural highlights, and some of the area's notable landmarks include Brompton Oratory and Royal Albert Hall. Madame Tussaud's Wax Museum and London Eye are not to be missed. Guests love the hotel's location for the sightseeing.
Visit our London travel guide
Popular Location

What's nearby

  • Natural History Museum - 7 min walk
  • Hyde Park - 10 min walk
  • Kensington Palace - 9 min drive
  • Buckingham Palace - 9 min drive
  • Marble Arch - 12 min drive

Getting around

  • Battersea Park Station - 5 min drive
  • South Kensington Underground Station - 8 min walk
  • AirportHeathrow Airport (LHR) - 34 min drive

Restaurants

  • The Franklin Restuarant — 1 min walk
  • Aubaine — 3 min walk
  • Michelin House — 4 min walk
  • Bibendum — 4 min walk
  • Daphne's — 4 min walk

About this property

The Franklin London - Starhotels Collezione

Luxury London hotel in London City Centre, walk to Victoria and Albert Museum
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/café, a steam room, and massage/treatment rooms. All 35 soundproofed rooms provide free WiFi, free wired Internet, and pillowtop beds. Comforts include Frette Italian sheets and pillow menus, and guests will also appreciate thoughtful touches like bathrobes and slippers.
The Franklin London - Starhotels Collezione offers 35 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a steam room and a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free nearby parking
  • Street parking

Food and drink

  • Full breakfast available for a fee daily 7 AM–11 AM: GBP 35.00 for adults and GBP 17.50 for children
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Massages
  • Massage/treatment rooms
  • Treatment room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down comforter
  • Frette Italian sheets
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from March 25 2020 to January 31 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 35.00 for adults and GBP 17.50 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Franklin Hotel London
Franklin London
Franklin Hotel Starhotels Collezione London
Franklin Hotel Starhotels Collezione
Franklin Starhotels Collezione London
Franklin Starhotels Collezione
Franklin Starhotels Collezion
The Franklin Hotel Starhotels Collezione
The Franklin London - Starhotels Collezione Hotel
The Franklin London - Starhotels Collezione London
The Franklin London - Starhotels Collezione Hotel London

Frequently asked questions

Can I cancel my reservation for free at The Franklin London - Starhotels Collezione and receive a full refund?
Yes, The Franklin London - Starhotels Collezione offers free cancellation on select room rates, because flexibility matters! Please refer to The Franklin London - Starhotels Collezione cancellation policy on our site for more details about any exclusions or requirements.
Is The Franklin London - Starhotels Collezione pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Franklin London - Starhotels Collezione?
There is free parking nearby.
What time is check-in at The Franklin London - Starhotels Collezione?
Check-in is from 3:00 PM - anytime.
What time is check-out at The Franklin London - Starhotels Collezione?
Check-out is at 11 AM.
Where is The Franklin London - Starhotels Collezione located?
Located in London City Centre, this luxury hotel is steps from Brompton Oratory and Victoria and Albert Museum. Natural History Museum and Imperial College London are also within 10 minutes. South Kensington Underground Station is 8 minutes by foot and Knightsbridge Underground Station is 11 minutes.
4.7
Exceptional
5 - Excellent
169
4 - Good
39
3 - Okay
4
2 - Poor
3
1 - Terrible
2

4.8/5

Cleanliness

4.8/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location in beautiful neighborhood and in walking distance to museums and activities in Knightsbridge. Beautiful decor and well designed boutique hotel. The staff were amazing and so helpful with inquiries and with recommendations for restaurants, helping reserve our table at a fantastic Italian restaurant close by. We will definitely stay here again next time we are in London.
Stayed 2 nights in Mar 2020

5/5 Excellent

Travelled with family, Business traveller
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
Brilliant hotel with exceptional staff - loves everything about it and will be going back as soon as possible!
Stayed 1 night in Mar 2020

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is very personal as it’s a smaller hotel. The staff open the doors every time you walk in & greet you with a smile every morning before we left the hotel and again upon return. The concierge, Miko & I’m forgetting the Italian gentlemen’s name, were genuinely helpful & friendly to help us book a tour of Stonehenge, find an excellent Indian restaurant (Veeraswamy) & other tourist sites. The room was 215sq feet & very spacious for two friends. We loved the heated bathroom floors, heated towel rack, the lighting options, comfortable bed, closet space, the heating system, large windows that can open, umbrellas, daily water bottles, & the steam room downstairs. The bar made delicious drinks & a tasty charcuterie board @ 15% off thx to Expedia. The lovely tour of our room amenities was given by a young lady with long brown hair. She also made our stay very enjoyable. Location wise The Franklin is a 6-8min walk from 2 tube stations & the neighborhood is safe. We used the South Ken station frequently as it was next to bakeries & shops. At least 3 museums are side by side within a 10min walk from the hotel. Finally, it’s pretty clean minus a little buildup on the shower walls. There isn’t a washroom fan so that might be the cause. Otherwise, the room is extremely clean. The steam room downstairs has towels & water bottles. We used our super heavy & comfy robes & slippers to go to the steam room. I’d definitely recommend this hotel. No need to look elsewhere.
Stayed 3 nights in Mar 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
love this place!
What a beautiful hotel! The most perfect little place if you don’t like the noise of regular hotels. The franklin was one of a kind in its field of botique hotels. Nothing like I’ve experienced before. Amazing staff and great decor. I loved the place. Only one criticism, I hope the room service stays open longer!
Stayed 10 nights in Feb 2020

Stay in the know with the Expedia app

Get real-time notifications, view your trip details, and access mobile-only deals.

Text yourself a download link

By providing your number, you agree to receive a one-time automated text message with a link to get the app. Standard text message rates may apply.