Title: The Chapter Hotels - Hyde Park - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Chapter Hotels - Hyde Park Hotel with a 24-hour front desk, 3-minute walk to Kensington Gardens ![Miscellaneous](https://images.trvl-media.com/lodging/114000000/113420000/113417100/113417047/675a25e7.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Premium Studio, Ensuite (Group)](https://images.trvl-media.com/lodging/114000000/113420000/113417100/113417047/cea54c3c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/114000000/113420000/113417100/113417047/cc2c50bf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium Studio, Ensuite (Group)](https://images.trvl-media.com/lodging/114000000/113420000/113417100/113417047/d9a6670e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Miscellaneous](https://images.trvl-media.com/lodging/114000000/113420000/113417100/113417047/573a6580.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Close to Kensington Gardens and Kensington Palace, The Chapter Hotels - Hyde Park has plenty to offer. Stay connected with free in-room WiFi. 5.4 ## Popular amenities - 24/7 front desk - Housekeeping - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov. 19 - Nov. 20](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=113417047&PinnedHotelID=113417047&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=113417047&PinnedHotelID=113417047&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 20 - Nov. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=113417047&PinnedHotelID=113417047&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=113417047&PinnedHotelID=113417047&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=113417047&PinnedHotelID=113417047&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=113417047&PinnedHotelID=113417047&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=113417047&PinnedHotelID=113417047&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=113417047&PinnedHotelID=113417047&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 9 of 9 rooms ### Basic Double Room, Ensuite ### Highlights Heating Separate bedroom Private bathroom Hair dryer Electric kettle Digital channels Daily housekeeping Iron/ironing board - 86 sq ft - Sleeps 2 - 1 Double Bed ![Premium Studio, Ensuite (Twin)](https://images.trvl-media.com/lodging/114000000/113420000/113417100/113417047/897d3238.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Studio, Ensuite (Twin) ### Highlights Heating Separate bedroom Private bathroom Hair dryer Electric kettle Digital channels Daily housekeeping Iron/ironing board - 1 bedroom - Sleeps 2 - 2 Twin Beds ![Premium Studio, Ensuite (Quad)](https://images.trvl-media.com/lodging/114000000/113420000/113417100/113417047/323e7c21.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Studio, Ensuite (Quad) ### Highlights Heating Separate bedroom Private bathroom Hair dryer Coffee/tea maker Electric kettle Daily housekeeping Iron/ironing board - 86 sq ft - Sleeps 4 - 4 Twin Beds ![Premium Studio, Ensuite (Group)](https://images.trvl-media.com/lodging/114000000/113420000/113417100/113417047/d9a6670e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Studio, Ensuite (Group) ### Highlights Separate dining area Heating Flat-screen TV Separate bedroom Private bathroom Hair dryer Coffee/tea maker Electric kettle - 1 bedroom - Sleeps 8 - 2 Double Beds and 4 Twin Beds ![Premium Single Room, Ensuite](https://images.trvl-media.com/lodging/114000000/113420000/113417100/113417047/eac4b8a2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Single Room, Ensuite ### Highlights Heating Flat-screen TV Separate bedroom Private bathroom Hair dryer Coffee/tea maker Electric kettle Digital channels - Sleeps 1 - 1 Twin Bed ![Premium Studio, Private Bathroom (Family Quad)](https://images.trvl-media.com/lodging/114000000/113420000/113417100/113417047/50ceb74f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Studio, Private Bathroom (Family Quad) ### Highlights Heating Separate bedroom Private bathroom Hair dryer Coffee/tea maker Oven Electric kettle Digital channels - Sleeps 4 - 1 Double Bed and 2 Twin Beds ![Premium Triple Room, Private Bathroom](https://images.trvl-media.com/lodging/114000000/113420000/113417100/113417047/b1c0b7f7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Triple Room, Private Bathroom ### Highlights Heating Fan Separate bedroom Private bathroom Hair dryer Coffee/tea maker Daily housekeeping Iron/ironing board - 75 sq ft - Sleeps 3 - 3 Twin Beds ![Premium Studio, Private Bathroom (family triple)](https://images.trvl-media.com/lodging/114000000/113420000/113417100/113417047/7be708d8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Studio, Private Bathroom (family triple) ### Highlights Heating Separate bedroom Private bathroom Hair dryer Coffee/tea maker Electric kettle Daily housekeeping Iron/ironing board - 43 sq ft - Sleeps 3 - 1 Double Bed and 1 Twin Bed ![Premium Double Room, Ensuite](https://images.trvl-media.com/lodging/114000000/113420000/113417100/113417047/3e4f2f2f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Double Room, Ensuite ### Highlights Heating Flat-screen TV Separate bedroom Private bathroom Hair dryer Coffee/tea maker Daily housekeeping Iron/ironing board - 1 bedroom - Sleeps 2 - 1 Double Bed ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/10000000/9580000/9577200/9577114/2ecf5c2b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Mitre House Hotel London City Centre - Breakfast included - Parking included - Free WiFi - Bar 8.2 Very good 2,299 reviews CA $131 CA $157 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/London-Hotels-Mitre-House-Hotel.h9577114.Hotel-Information?chkin=2025-11-30&chkout=2025-12-1&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=1f1af8b0-fe4b-4200-8854-60370f1f660e&top_cur=CAD) Ad ![Front of property](https://images.trvl-media.com/lodging/1000000/890000/888900/888830/3c097c8a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### London House Hotel London City Centre - Free WiFi - Air conditioning - Breakfast available - Housekeeping 8.6 Excellent 1,001 reviews CA $163 CA $195 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/London-Hotels-London-House-Hotel.h888830.Hotel-Information?chkin=2025-11-23&chkout=2025-11-24&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=1f1af8b0-fe4b-4200-8854-60370f1f660e&top_cur=CAD) Ad ![Front of property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/97000000/96540000/96538000/96537946/032d5ed0_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Arran House Hotel London City Centre - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-The-Chapter-Hotels-Hyde-Park.h113417047.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-The-Chapter-Hotels-Hyde-Park.h113417047.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.51163%2C-0.18654&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=fQ5unZ6sfOiU5hiKMrJQx4afR6Y=) 23 Inverness Terrace, London, England, W2 3JR #### What's nearby - Queensway - 1 min walk - 0.1 km - Westbourne Grove - 2 min walk - 0.2 km - Kensington Gardens - 3 min walk - 0.3 km - Kensington Palace - 11 min walk - 0.9 km - Hyde Park - 13 min walk - 1.2 km #### Getting around - Bayswater Underground Station - 2 min walk - London (QQP-Paddington Train Station) - 15 min walk - London City Airport (LCY) - 66 min drive #### Restaurants - ‪Starbucks - ‬3 min walk - ‪MEATliquor - ‬3 min walk - ‪Bella Italia - ‬3 min walk - ‪Blank Street Coffee - ‬3 min walk - ‪Taza Kebab House - ‬3 min walk ## About this property ### The Chapter Hotels - Hyde Park Hotel near Hyde Park Close to Kensington Gardens and Kensington Palace, The Chapter Hotels - Hyde Park has plenty to offer. Guests can connect to free in-room WiFi. Other perks include: - A 24-hour front desk and smoke-free premises Room features All guestrooms at The Chapter Hotels - Hyde Park include amenities such as free WiFi. More conveniences in all rooms include: - Bathrooms with showers and free toiletries ## Similar properties ![In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/10000/7300/7238/b288579b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Central Park Hotel London City Centre - Free WiFi - Breakfast available - Business services - Bar 7.4 Good 2,290 reviews CA $139 CA $166 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=7238&PinnedHotelID=7238&HadPinnedHotel=true®ionId=-1&adults=2) ![Miscellaneous](https://images.trvl-media.com/lodging/114000000/113420000/113416900/113416836/534b5116.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Chapter - Leisure Inn Hotel London City Centre - Free WiFi - Housekeeping - 24/7 front desk 6.8 150 reviews CA $140 CA $169 total includes taxes & fees Dec 16 - Dec 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=113416836&PinnedHotelID=113416836&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium Suite, Ensuite (Quad)](https://images.trvl-media.com/lodging/115000000/114900000/114893600/114893544/831c2c5b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Chapter Hotels - Princes Court London City Centre - Free WiFi - 24/7 front desk 4.8 48 reviews CA $139 CA $166 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=114893544&PinnedHotelID=114893544&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/3000000/2600000/2599400/2599308/17881307.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Belvedere Hotel London City Centre - Free WiFi - Housekeeping - 24/7 front desk 7.4 Good 1,007 reviews CA $146 CA $175 total includes taxes & fees Dec 14 - Dec 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=2599308&PinnedHotelID=2599308&HadPinnedHotel=true®ionId=-1&adults=2) ![1 bedroom, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112670000/112666100/112666017/5c593f7b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Britannia Hyde Park Hotel London City Centre - Free WiFi - Kitchen 6.2 56 reviews CA $122 CA $147 total includes taxes & fees Dec 14 - Dec 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=112666017&PinnedHotelID=112666017&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/2000000/1620000/1614000/1613992/e5766c11.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### St Athans Hotel London City Centre - Pet-friendly - Free WiFi - Business services - Housekeeping 8.0 Very good 1,000 reviews CA $145 CA $175 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=1613992&PinnedHotelID=1613992&HadPinnedHotel=true®ionId=-1&adults=2) ![In-room safe, blackout drapes, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/590000/582500/582415/781668ea.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Garden View Hotel London City Centre - Free WiFi - Housekeeping - 24/7 front desk 7.4 Good 1,264 reviews CA $87 CA $105 total includes taxes & fees Dec 14 - Dec 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=582415&PinnedHotelID=582415&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, breakfast, lunch, dinner served; 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Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Property Registration Number 13629851 ### We should mention This property does not have elevators ### Property is also known as The Chapter Hotels Hyde Park The Chapter Hotels - Hyde Park Hotel The Chapter Hotels - Hyde Park London The Chapter Hotels - Hyde Park Hotel London ## Frequently asked questions ### Is The Chapter Hotels - Hyde Park pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at The Chapter Hotels - Hyde Park? > As of Nov 19, 2025, prices found for a 1-night stay for 2 adults at The Chapter Hotels - Hyde Park on Nov 20, 2025 start from CA $134.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/London-Hotels-The-Chapter-Hotels-Hyde-Park.h113417047.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking? > This property doesn't offer parking. ### What time is check-in at The Chapter Hotels - Hyde Park? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at The Chapter Hotels - Hyde Park? > Check-out is at 11:00 AM. ### Where is The Chapter Hotels - Hyde Park located? > Located in London City Centre, this hotel is within a 15-minute walk of Kensington Gardens, Hyde Park, and Kensington Palace. Kensington High Street and Royal Albert Hall are also within 1 mi (2 km). Bayswater Underground Station is only a 2-minute walk and Queensway Underground Station is 3 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Chapter Hotels - Hyde Park Reviews 5.4 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 5.6 Cleanliness ### 4.8 Amenities ### 6.0 Staff & service ### 5.0 Eco-friendliness ### 4.6 Property conditions & facilities 10 - Excellent 3 8 - Good 10 6 - Okay 6 4 - Poor 7 2 - Terrible 11 ### 8/10 Good #### Paul Sep 23, 2025 Liked: Cleanliness, amenities Near Bayswater metro ##### Paul Stayed 4 nights in Sep 2025 ### 8/10 Good #### Sion May 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Friendly place Room rather small, but otherwise great service. ##### Sion Stayed 1 night in May 2025 ### 8/10 Good #### Fredrik May 10, 2025 Liked: Cleanliness, staff & service Nice staff ##### Fredrik Stayed 1 night in May 2025 ### 8/10 Good #### Karen Jun 19, 2025 Liked: Cleanliness, staff & service #### Great This was just perfect for what we needed. The only draw back was the heat of the room and the fact there was no milk despite a kettle/tea/coffee etc ##### Karen Stayed 1 night in Jun 2025 ### 4/10 Poor #### Jayde Jun 27, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Room very hot, small and cramped and sink tap didnt work, needs updating and aircon. Very good location and close to tube ##### Jayde Stayed 3 nights in Jun 2025 ### 6/10 Okay #### Marco Sergio Jul 29, 2025 Liked: Staff & service Easy to Queens Station, close to buckingham palace Need to check your drains in room 40. Shower does not drain very quick. ##### Marco Sergio Stayed 3 nights in Jul 2025 ### 2/10 Terrible #### Dan Jul 5, 2025 Disliked: Cleanliness, property conditions & facilities Very poor hospitality and dirty/bloody sheets. Violation of privacy from cleaning staff. Lack of awareness and care by staff overall. ##### Dan Stayed 3 nights in Jun 2025 ### 4/10 Poor #### Teresa Sep 22, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Great location near Hyde park with tube access. Hotel room not as expected. Our suite was in a basement with a dark, dirty entrance. Our towels were replaced once in 8 days. Garbage picked up once. No other service. Furniture cheap and damaged. Beds were comfortable & clean however basic. Stove loose so didn't use. Fridge and microwave ok. Washer broken. Two fans for AC with one broken. Walls damaged. Not sure if this is typical of London for the price but didn't feel comfortable. Basic facilities. Would not stay again. ##### Teresa Stayed 8 nights in Sep 2025 ### 6/10 Okay #### Rose Oct 24, 2025 Liked: Staff & service Disliked: Amenities, property conditions & facilities “You get what you pay for” is all I can say. Location was incredible, which was our priority but everything else was very underwhelming. The room was clean enough, could use a proper deep clean but the towels and sheets were clean and it didn’t feel grimey. The beds were pretty uncomfortable and the room was very small, no space for luggage or unpacking or anything really. The bathroom was also very compact, with thin walls, but the shower was hot and decent. I did like that the front door to the building required a key, as mentioned, the location was perfect for us, steps away from the top of Hyde park, between 3 tube stations and on a main bus route road, easy walking to paddington station too plus it’s off a shopping high street with all the convenient shops and restaurants. I can definitely see why they’ve received so many complaints and negative reviews, it’s very dated and could use a lot of work, but when you chose to stay at one of the cheapest options in a good area you have to lower your expectations. Probably won’t book here again though. ![](https://a.travel-assets.com/ugc/hotel-reviews/a15d010f-b379-4fe2-b7a2-8fb69daf15ec-1761334227219.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rose Stayed 3 nights in Oct 2025 ### 2/10 Terrible #### Natalie Jul 13, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Disappointing! Arrived and was greeted by piles of dirty linen on the floor that we had to step over. Man (staff) wondering around with blood on tee-shirt and bandaged arm. No towels in room. Bathroom so small you couldn’t sit on the toilet with the door closed. Shower door didn’t close. ##### Natalie Stayed 1 night in Jul 2025 ### 8/10 Good #### Melissa Jun 14, 2025 Liked: Cleanliness, amenities, property conditions & facilities I liked the room overall, The bathroom smelled bad, so could have used an air freshener. Also they should provide a hand towel not just body towels. I love that they had an iron, ironing board, hot pot, dishes, refrigerator, stove, all great. Complimentary tea bags and sugar would be a nice touch! The front desk people were nice. Also more than one room key would help for when your party goes out separately. An elevator would be great. Walking up 4 flights of stairs with heavy suitcases is a challenge. ![I liked how they put the towels like a bow at the end of the bed. ](https://a.travel-assets.com/ugc/hotel-reviews/47e7238a-80d7-4dd9-a992-0d11438000d5-1749900196243.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Melissa Stayed 3 nights in Jun 2025 ### 8/10 Good #### Rebecca Jun 17, 2025 Liked: Cleanliness, staff & service No AC and my room faced west, so very hot, even with fan going and windows open (no screens, but happily no bugs). No chair, though there was room. Very clean, which was lovely. No sheet and the duvet was too warm (obviously). No bedside table (I upended a wastebasket to set my travel clock etc.). Friend's room had bathroom fan running constantly. BUT good neighborhood, comfortable beds, friendly and helpful staff. ##### Rebecca Stayed 1 night in Jun 2025 ### 6/10 Okay #### Karina Jul 7, 2025 Liked: Cleanliness The location of the hotel is very convenient and close to two tube stations. Also, it’s very quiet at night and the room was pretty big and clean. However there are certain points which bothered us at our stay. We arrived at the hotel late (2:30am) since our flight arrived at night. There was no information on advance how the check in procedure would be like. So, we rang the bell and no one answered for at least 10 minutes. Fortunately, staff arrived later, but we were worried to not being able to access to our room and wished we would have gotten some information. Second, the water pressure in the shower was very low which was a problem when showering. Also, the WiFi didn’t work at all. Overall there are some points to improve, but we had a pleasantly stay. ##### Karina Stayed 3 nights in Jul 2025 ### 2/10 Terrible #### Patrick May 16, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Terrible place I arrived early they let me keep my bags in office until check in when I arrived back for my check in everything was wrong they put me in a room in the basement with 3 beds and a separate washroom it was disgusting stains all over the carpet, doors walls ect possible blood. The beds were dirty with hairs all over them and stains bathroom was no cleaner. I original booked a double room suite. I refused to stay there was no one on site I had to wait for someone to come to the hotel to explain my frustration. They then told me to wait outside And I was later transfers to another hotel down the street which they manage. The conditions over there were much better but over all my stay was not very pleasant due to all of the run around. Would not recommend staying here. ##### Patrick Stayed 1 night in May 2025 ### 8/10 Good #### Matthew Nov 18, 2025 Liked: Cleanliness, property conditions & facilities The check-in process was easy and the staff was courteous. We had to wait a bit for them to finish cleaning the room but it was fine. The Studio family room included a full kitchen that was a bonus. The best thing about the hotel is the price for the location. Location is great ##### Matthew Stayed 3 nights in Nov 2025 ### 2/10 Terrible #### Francisco Jul 12, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Mala experiencia La verdad q el hotel está lejos de lo q muestra en sus fotos, las habitaciones sucias, las sábanas reutilizadas y sin servicio de limpieza. Su localización está bien, pero hay hoteles mucho mejores por precios similares alrededor. No lo recomendamos ##### Francisco Stayed 2 nights in Jul 2025 ### 2/10 Terrible #### ELENA Jul 12, 2025 La estancia fue francamente desagradable. Un hotel sin ascensores, sin aire acondicionado con un ventilador que en lugar de estar dirigido hacia la cama estaba dirigido hacia la pared. Muy sucia la habitación me quejé e igual no la limpiaron ##### ELENA Stayed 2 nights in Jul 2025 ### 2/10 Terrible #### Dax Jun 26, 2025 Disliked: Amenities The location is excellent and close to the Bayswater tube but that’s all. To start the suite that they advertise is a mess. As soon i finished the check in they informed me that the stove was not working, then they told me since there is no A/C to use a fan. There was no fan and they got me a fan the night before we were leaving and we stayed four nights. Since there is no elevator the minimum they could do was to help get the luggage upstairs and not just stand looking how i managed to bring 3 suitcases upstairs since we were a party of five. I wished i could say that’s it but the worst part was that someone from the cleaning crew went through my personal belongings. Nothing was stolen but it felt like I was robbed. In other words i would never stay at this place ever again. They have a long way to learn about customer service. Appliances dont work or are invisible. Thanks ##### Dax Stayed 4 nights in Jun 2025 ### 4/10 Poor #### Daniel Jun 23, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Gammelt og slidt hotel - hold dig væk. Virkelig et slidt hotel. Man troede man var fuld når man gik op af trapperne da det hele var så skævt. Vi boede helt øverst og der var ulidelig varmt, selv med åbne vinduer. Vinduerne var slidte og kunne ikke åbnes rigtigt. Gulvet var slidt og gav sig når man gik på det. Døren til badeværelset kunne ikke lukkes. Der manglede en flise, gulvet var revnet, beslidt og der var skimmel på loftet. Det lille the køkken virkede vandet ikke og der var ikke service til 4 personer. Stolene var knækket i ryggen. Der lå døde duer når man kiggede ud af vinduet. Der var ikke gjort ordentligt rent, der var beskidt på gulvet og væggene. Sengetøjet og håndklæderne var dog rene hvilket gjorde man turde sove der. Her kommer vi i hvert fald ikke igen, og kan absolut ikke anbefales. ##### Daniel Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### roberto Jun 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Todo bien, ubicación excelente. ##### roberto Stayed 3 nights in Jun 2025 ### 2/10 Terrible #### Leonardo May 20, 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Péssimo! Nossa realmente tomamos um susto com o local! Quarto pequeno, apertado, sujo, banheiro horrível com chuveiro estragado, sem elevador etc! Agendamos para 4 noites pela localização mas chegando lá deixamos o local mesmo não tendo reembolso pois era impossível ficar lá ##### Leonardo Stayed 4 nights in May 2025 ### 2/10 Terrible #### Fredric Aug 1, 2025 Disliked: Staff & service, property conditions & facilities, room comfort ##### Fredric Stayed 2 nights in Jul 2025 ### 6/10 Okay #### David Jul 11, 2025 Disliked: Cleanliness ##### David Stayed 2 nights in Jul 2025 ### 4/10 Poor #### Victoria M Jul 10, 2025 Disliked: Cleanliness, amenities, property conditions & facilities ##### Victoria M Stayed 2 nights in Jul 2025 ### 2/10 Terrible #### Diana P Jun 19, 2025 ##### Diana P Stayed 1 night in Jun 2025 ## Expedia's Latest Trends ### Hotels > [Hilton Garden Inn London Heathrow Terminal 2 and 3](https://www.expedia.ca/London-Hotels-Hilton-Garden-Inn-London-Heathrow-Terminal-2-And-3.h33088275.Hotel-Information) > > [Hilton London Kensington](https://www.expedia.ca/London-Hotels-Hilton-London-Kensington.h26612.Hotel-Information) > > [Staycity London Dalston](https://www.expedia.ca/London-Hotels-Kingsland-Locke.h57227439.Hotel-Information) > > [ibis London Earls Court](https://www.expedia.ca/London-Hotels-Ibis-London-Earls-Court.h14264.Hotel-Information) > > [Crowne Plaza London Heathrow T4 by IHG](https://www.expedia.ca/London-Hotels-Crowne-Plaza-London-Heathrow-T4.h22334825.Hotel-Information) > > [London Heathrow Marriott Hotel](https://www.expedia.ca/London-Hotels-London-Heathrow-Marriott-Hotel.h438504.Hotel-Information) > > [ibis London Heathrow Airport](https://www.expedia.ca/London-Hotels-Ibis-London-Heathrow-Airport.h16754.Hotel-Information) > > [Aerotel London Heathrow Airport Terminal 2-3](https://www.expedia.ca/London-Hotels-Aerotel-London-Heathrow-T2-T3.h21528024.Hotel-Information) > > [Danubius Hotel Regents Park](https://www.expedia.ca/London-Hotels-Danubius-Hotel-Regents-Park.h26085.Hotel-Information) > > [Hyatt Place London Heathrow Airport](https://www.expedia.ca/London-Hotels-Hyatt-Place-London-Heathrow-Airport.h1716953.Hotel-Information) > > [Ibis budget London Heathrow Central](https://www.expedia.ca/London-Hotels-Ibis-Budget-London-Heathrow-Central.h72386009.Hotel-Information) > > [Sofitel London Heathrow](https://www.expedia.ca/London-Hotels-Sofitel-London-Heathrow.h1740977.Hotel-Information) > > [The Stratford, Autograph Collection](https://www.expedia.ca/London-Hotels-The-Stratford-Hotel-London.h31325464.Hotel-Information) > > [Renaissance London Heathrow Hotel](https://www.expedia.ca/London-Hotels-Renaissance-London-Heathrow-Hotel.h9944.Hotel-Information) > > [Leonardo London Heathrow Airport](https://www.expedia.ca/London-Hotels-Leonardo-London-Heathrow-Airport.h570358.Hotel-Information) > > [Hampton by Hilton London City](https://www.expedia.ca/London-Hotels-Arbor-City-Hotel.h201127.Hotel-Information) > > [Tribe London Canary Wharf](https://www.expedia.ca/London-Hotels-Tribe-London-Canary-Wharf.h83096424.Hotel-Information) > > [MOXY London Heathrow Airport](https://www.expedia.ca/London-Hotels-MOXY-London-Heathrow-Airport.h20463397.Hotel-Information) > > [Holiday Inn London Heathrow - Bath Road by IHG](https://www.expedia.ca/London-Hotels-Holiday-Inn-London-Heathrow-Bath-Road.h25727547.Hotel-Information) > > [Thistle London Heathrow Terminal 5](https://www.expedia.ca/London-Hotels-Thistle-London-Heathrow-T5.h882761.Hotel-Information) > > [Mama Shelter London - Shoreditch](https://www.expedia.ca/London-Hotels-Mama-Shelter-London-Shoreditch.h1886693.Hotel-Information) > > [DoubleTree by Hilton London - Docklands Riverside](https://www.expedia.ca/London-Hotels-DoubleTree-By-Hilton-London-Docklands-Riverside.h2456.Hotel-Information) > > [Stamford Bridge Hotel London](https://www.expedia.ca/London-Hotels-Stamford-Bridge-Hotel.h65802.Hotel-Information) > > [Holiday Inn Express London Heathrow T4 by IHG](https://www.expedia.ca/London-Hotels-Holiday-Inn-Express-London-Heathrow-T4.h22336089.Hotel-Information) > > [Hyatt Place London City East](https://www.expedia.ca/London-Hotels-Hyatt-Place-London-City-East.h60903297.Hotel-Information) > > [Hilton London Canary Wharf](https://www.expedia.ca/London-Hotels-Hilton-London-Canary-Wharf.h1457899.Hotel-Information) > > [Radisson RED Hotel London Heathrow](https://www.expedia.ca/London-Hotels-Radisson-RED-Hotel-London-Heathrow.h46218383.Hotel-Information) > > [Four Points Flex by Sheraton London Shoreditch East](https://www.expedia.ca/London-Hotels-The-East-London-Hotel.h27372440.Hotel-Information) > > [Novotel London West](https://www.expedia.ca/London-Hotels-Novotel-London-West.h17246.Hotel-Information)